Firestone Complete Auto Care

Oct 19, 2024

It is 8:52am 0ct 9, I'm calling and say store is closed but online says open ?

Nov 19, 2022

Aaron Maes store manager harrass me called me a liar and raised his voice and hands when I told my oil was half full

Nov 19, 2022

Awful service, dishonest. Scammers all around

Nov 19, 2022

Got wrong appt time slot and they don’t care at all. Not sure what kinda ppl work at Firestone but many I encountered seems unhappy and aggressive which always ended up with a bad CX exp. Never go for any auto service at Firestone again.

Nov 19, 2022

I was a little worried because of the negative comments, I brought my Bmw here, at first I had I hard time finding my tier at different shops, once I called here they were able to get it, and were helpful, when I picked up my car the guy in the office let me know of an oil leak I had which I was aware off, though that was thoughtful of him to remind me. Will definitely come back to change my front tiers! A little expensive but worth it

Nov 19, 2022

My mechanic is swamped this week so I thought Id give these guys a shot. Been here a few times and tl:dr they just want your moneyy. A year ago they charged me almost 200 just from them to bleed my brakes and almost 300 to replace a master cylinder. Recently, I dropped off my truck for two things, MAINLY the leak in my front differential and an engine light check (which is $100 for no reason.).They did not want to fix the front differential leak because their shop could not handle it. You would think a giant shop like this with a giant sign that says COMPLETE AUTO CARE could handle it but no. I found that hard to believe because I have had to replace gasket in my rear diff at a different shop that only had one bay. But boy were they ready to charge me almost 5k for a catalytic converter replacement. Representative TRUNG should have told me they cannot do repairs like that when I first got there instead of making me wait 5 hours for basically nothing. Yes they found why my light was on but I deeply regret coming here and not O'reilly's across the road which does it for free. Try avoiding this place at all costs.

Nov 19, 2022

They did an oil change, but overtightened the drain plug so I asked if they can loosen it, they said no. Lol. Whatever.

Nov 19, 2022

They were courteous and efficient. They were shorthanded but took care of my appointment.

Nov 19, 2022

Took care of a battery warranty, let me know of some service my car needed. Management was on the ball.

Nov 19, 2021

Fast work,all types of payments accepted,parts and tires,lobby,near lots of stores,greatwork

Nov 19, 2021

Fast, friendly service! Thank you Chung!

Nov 19, 2021

One star is the best number I can give for this store. if there is option of Zero(0) rate, I would have definitely choose that. They provide really awful customer service and bad behavior from staffs. Mechanics were very rude and manger was not helpful. They will charge you twice for same service and didn't do the work properly. I would never go back to this store.

Nov 19, 2021

Professional, honest service every time.

Nov 19, 2021

They forgot to install my new battery but made it right with a free oil change

Nov 19, 2021

Very, Very bad experience. Called yesterday Dec.10 regarding tire puncture. Stated busy, Gave appointment on Friday Dec. 11 at 10:30. Waited in line for 28 mt. and then said give us tire and will call at 3 pm. No call and called back at 3:15 Pm then said , will call at 4 Pm. No respect for customers. Just 10 mt. job. Have to cancel my appt. Horrible experience.

Nov 19, 2021

this place is scam. two months ago i did my change oil and after that they told me to do Brakes which estimated 1000$+ because they told me it is brakes plus extra stuff in the brake. however, today i went to another branch of firestone and i did change oil + brake inspection and the result was that my brake is fine and there is no need to change it. so My question WHY TWO MONTHS AGO THEY TOLD ME YOUR CAR NEED BRAKES, AND AFTER TWO MONTHS STILL WORKS FINE ??

Nov 19, 2021

Quick and easy

Nov 19, 2021

Spoke with Aaron over the phone and he provided a quote for pads and rotors. The actual bill was under the quote. Was also able to get me in the next day. Absolutely amazing customer service by Albert when I arrived. All said and done, I will have no hesitation taking my other vehicles here for any type of service. THANK YOU!

Nov 19, 2021

7 hours waiting, didn’t call and didn’t care. This place is totally unprofessional

Nov 19, 2021

Hahaha

Nov 19, 2021

Rep who had our car keys was extremely rude. Gave my husband attitude and didn't say to meet anyone inside. Just walked away. He didn't remove that liner that goes at the feet when we got our car back. They also assumed we were getting our brakes repaired as well when we only said we wanted an estimate and had to wait an extra half an hour to an hour.

Nov 19, 2021

They did not torque my wheel correctly. I came here to fix a flat tire. Today when I did tire rotation by myself and was trying to loosen the wheel, I found that all lug nuts of the previously flat tire were so tight! My owner manual says the wheel should be torqued at 100 lbs * ft, while the wheel was torqued to at least 200. Luckily nothing was damaged. The technician here could have been more professional...

Nov 19, 2021

Went to prank call this guy, he sounded so nice and i felt bad I hung up laughing and he called back to check on me amazing customer service if I had a car I’d come here 10/10

Nov 19, 2020

After several negative reviews I did an experiment since I have been bringing by my vehicle here. I had a mechanic check my vehicle before I had a radiator flush. Sure enough nothing was done. Save your hard earned money and do not bring this place anymore business.

Nov 19, 2020

If I could give a negative review I would. Horrible customer service. I understand we are in a pandemic and businesses have been losing money but to add extra services that are not needed to vehicles and damaging vehicles in order to make up for the lost time is not acceptable. Went in for oil change and came out with a quote for 3k worth of services. I kindly denied and all of a sudden all the items they said needed service started giving me problems . (Ac gave out, car would start with no issues now I have to try to start it twice, now I have a puddle of coolant every night in my driveway) no integrity with this shop.

Nov 19, 2020

Well i will not be going to this location again. Went in for a tire rotation and a patch for a flat since i bought the tires there. The only thing done was the tire rotation. The nail was still in the tire. Then they mentioned my AC condenser was bad, funny thing is i didn’t tell them to check anything. Just a tire rotation and flat fix. I had my ac nice and cold before i got there. Guess what!!!!!! My ac stopped working a day later . Please do not go to this place, be forewarned , funny thing is my brother also had his two vehicles damaged at this location.