Firestone Complete Auto Care

Feb 02, 2025

The sales consultant is a very disrespectful and rude person, I do not recommend him in any way.

Jan 07, 2025

Absolutely no help and trying to make money. Extremely Disappointed with Service and Customer Support During my last oil change, the technician overtightened the oil tank bolt, causing it to strip. Today (Friday), I called to address the issue, and the person who answered the phone, Laura, immediately told me that my car is beyond their warranty period and the only solution is a complete replacement of the oil pan—without even inspecting my vehicle first. This response is completely unacceptable. The damage was caused by improper handling during the last service, and the dismissive attitude over the phone made it worse. Laura’s unwillingness to take responsibility or even offer to inspect the car shows a lack of accountability and poor customer service. I expected much better from Firestone and am deeply dissatisfied with how this issue was handled. Customers deserve better care and professionalism. I would strongly advise others to be cautious with this location for critical maintenance.

Jan 07, 2025

Mgr Mike & Laura @ Firestone at 3161 El Camino Real Sanra Clara CA. They Rock! Thank you so much for the GREAT AWESOME SERVICE!!

Jan 07, 2025

My vehicle was in the Firestone shop untouched for over 2hrs. Firestone could not perform the work requested within their time estimate. I felt I wasted my weekend afternoon waiting for zero results.

Jan 07, 2025

This place is great. The employees are awesome and they do an excellent job in a very reasonable time. The location is also nice, the seating area is spacious and clean (though they could consider getting a new TV) and the rest rooms are decent. I have been to this location twice and will go back again for any car maintenance needs.

Dec 07, 2024

Best staff - Best mechanics- Best customer support. The only place I trust to bring my car. Kind caring people.

Dec 07, 2024

Car hasn't driven as well in years. Feels like it's new instead of from 2006. They solved problems I didn't now I had. Not cheap but not $250 an hour either. 't

Dec 07, 2024

Excellent place to get service. I had tires done here once and some oil changes. Always been great to me.

Dec 07, 2024

Great place I've been coming here for 15 years!!

Dec 07, 2024

I had a great experience at this Firestone location! Mike was incredibly helpful and took the time to explain exactly what services were needed and why. He was knowledgeable and clear, helping me feel confident in making informed decisions for my vehicle. Although it was a bit of an investment, I feel good about the money spent, knowing my car is in great shape. Highly recommend asking for Mike if you visit – his professionalism and customer care made all the difference!

Dec 07, 2024

TL,DR: Deeply disappointing experience that left me questioning their business ethics, as the person that I talked to seemed to target customers who “don’t seem to know about cars”. I came to their location with what I thought was a simple tire pressure issue but was “recommended” to change the whole set. Note that my tire pressure was actually 41psi later when I checked, 31,000+ mileage, and the whole set seemed fine when I checked following a youtube video which seems professional to me. It almost felt like a fraud to me, and the tactics that the person used was a combination of "Playing with your aversion to loss" and "Making you anxious" - a deal with a time crunch. I had low tire pressure for one of the tires for my tesla for weeks and eventually came in trying to get it fixed. I described the issue to the person at the front desk, and he came to check my tires and told me that the tire's pressure was way too low - I felt puzzled because I just added more pressure the day before and the car didn't give any notice about low pressure at that point. And indeed, when I checked later the tire pressure was 41psi! But back then I didn't realize he was lying! Thinking back it was also very weird that he could simply tell with his eyes. He continued checking and said that tire was very worn, and also checked another tire saying it was way too worn too. And he would recommend changing the whole set of the tires. We walked back to the front desk, during which he asked about my mileage, which was only a bit over 31,000 miles (I didn’t know the recommended mileage for a tire change either). Then he recommended a set of tires that they have in the store, and I had no idea about different options and was thinking I need more information. He then said to me "if you feel comfortable driving for a couple of days", I can go back on Thursday (11/7) when they start a sale, for which he did have a note with the info about the sale. He told me that I only need to put a deposit down now to hold the tires, because as they only have 4 individual tires, and if another customer needs them they will have to give the tires to them if I don't hold the tires now. I felt pressured but I think I need more information. So I told him that I needed a moment - I talked to my husband over the phone, discussing while we did some research on the fly and wasn't sure still, so we decided to go back on Thursday and meanwhile we could do more research with our tires. I went back saying that I hope to do more research and if possible, I will reschedule on Thursday. I checked with the person if the tires become unavailable, can I wait till he orders them and becomes available. The person replied saying that it's just that the deal may no longer be available if I don't put a deposit now to hold them. Fine, I felt the potential of losing the deal but still thought I needed more info. So I said I will call later about my decision regarding whether I want to hold the tires and put down a deposit. Then the person replied "okay, but you will still have to come for the deposit. We can't take deposits over the telephone." Man, I felt stronger about the sense of losing the deal! But again I need more info…I rescheduled without putting a deposit. I left and did more checking on the tire following a YouTube video, and turned out the tires are fine! The more I thought about it, together with my normal tire pressure at the beginning, the more I felt it was a scam! And the fraud tactics the guy used, yes I looked it up too, was a combination of "Playing with your aversion to loss" and "Making you anxious". I am an Asian female, and I think he was using that stereotype and trying to get me into buying the tires from the beginning when he commented about the obvious low tire pressure which was actually 41psi. And to be honest I indeed do not know about cars, but what he tried to do was ridiculous. Do not recommend, especially for those who don't know much about cars and may be targeted for something you don’t need.

Dec 07, 2024

The staff is helpful, courteous, straightforward and attentive to your needs.

Dec 07, 2024

great friendly service, informative, and efficient. job was done in the time that was estimated

Nov 07, 2024

I like the service here. They treated customers nice. They explained what they have done to fix my car in detail.

Nov 07, 2024

Very good tire services. And fast and quick to fix my car and help me check to make sure whether there are other issues.

Oct 07, 2024

I was told it would take an hour and a half to two hours it has now been over 3 hours and my truck is still not ready. I made an appointment two days before and arrived on time. This is UNACCEPTABLE service. I will not come back here!

Oct 07, 2024

It was easy to schedule an appointment on line, and the service advisor, Mike, was very helpful in explaining what needs to be done with my vehicle. Great customer service!

Oct 07, 2024

Made appointment for oil change and tire rotation. 3.5 hours just passed and still waiting. Don’t use this place unless you can go all day without your car…. Update: decided to try again for tires, asked to have it done by noon and they got it done early. Thank you

Oct 07, 2024

This is the first time I've had an all around fantastic experience with a mechanic in years. Everybody is so friendly and I was pleasantly surprised to be able to get everything that I needed for a much better price than anywhere else... And pretty fast too. They also went above and beyond with their inspections and services, giving me honest info along the way, so I feel confident about the safety of my car for upcoming road trips. It's such a relief to have found my go-to place :)

Sep 07, 2024

For over 30 years I’ve used this Firestone shop for maintenance & repair of the family vehicles. I’ve never had a problem with the work they’ve done or thought they were trying to tack on unneeded extras. Today I went in for a scheduled annual oil change & inspection of my pickup. The office rep checked the milage and color of the oil. He said that because the mileage was low (I’m retired now) and the oil looked like new, unless I used the truck a lot more than I currently am, I didn’t need an oil change until next August. He did, however, recommend I get a new windshield wiper but not to install it until mid-October before the rainy season and when it’s cooler. I appreciated his honesty.

Sep 07, 2024

Juan got me in right away when I was having front end issues. He called me right after the diagnosis was done and filled me in on what work was needed, was really helpful and friendly. The work was done quickly and explained thoroughly. I will definitely be back.

Sep 07, 2024

Once they have your money, they don't know you anymore. If there is any after-sale concerns, they don't care. They will be rude if you ask for help about any faulty product.

Sep 07, 2024

The company organization seems better overall: scheduling, estimated completion time, electronic delivery of invoice and other suggested repairs. Very friendly staff, had my repairs done on time.

Aug 07, 2024

AVOID!!! Rude and irresponsible staff. I ordered a tire to be delivered and installed and made an appointment in person for two days later. Two days later I dropped off my vehicle, only to be told AN HOUR and HALF later that they got the wrong tire and didn’t have the tire at all and couldn’t help me. They didn’t offer an apology, and when I suggested they give me a discount in labor fee for my trouble, the store clerk snapped at me and smashed my car key on the counter and aggressively asked me to leave. Way to treat your customer. Since it doesn’t look like they want business, let’s all avoid the place and not give them any business at all.

Aug 07, 2024

First let me say, Thank you to the manager Micheal, assistant manager Juan and the wonderful great car technicians at this 3161 El Camino Real in store. The only thing I can say Wonderful, Excellent, Professional customer service with a smile. If there are any concerns about your car Micheal and his staff are always willing to answer any questions and get you great recommendations. This is one of the reasons I continue to come back. I feel it is very hard to depend on someone that you can trust. This store has my trust completely. Again, thank you and your team for the wonderful, excellent, professional service that you provide. TMBradford

Aug 07, 2024

Had an appointment but I still had to wait more than 2hrs to get the services done.

Aug 07, 2024

I needed some replacment tires for a 2005 Toyota Matrix last minute and they were very helpful. Were able to schedule me on the same day I inquired and had me in and out in less than 2 hours. Seems like a solid spot.

Aug 07, 2024

asked me to come in the morning. But did not even look at the car till evening and asked me to leave the car overnight. As if I have no other work. Deserve 0 rating

Jul 07, 2024

Booked an appointment only to be told it's first come first serve, so their online system is not used. Then the attendant did inform to drop the car off as there are cars ahead however I thought an hour or two is no biggie. Cue 90mins later and my car would take another 2 hours to even get in the bay. I ran outta there as a simple oil change can't take a whole day. Just ridiculous as the previous Firestone would be full but they would actually work and rotate cars fast and actually do work. I don't blame the employees or the front desk as they were somewhat truthful but just say no and don't waste people's time especially on weekends.

Jul 07, 2024

Excellent service, Thank 😊 You Mike!!!

Jul 07, 2024

Extremely rude and confrontational

Jul 07, 2024

Windell provided exceptional service! Not only did he promptly locate the tires I needed, but he also had them installed the very next day. His communication was outstanding throughout the entire process. I’ll definitely return for all my future tire needs.

Jun 07, 2024

Got new tires , was good price. The tires have a paint spot that is supposed to be lined up with the nozzle but it was not. There is no coffee/tea or snacks in the waiting area. Took about 3 hours ..was not busy