Firestone Complete Auto Care

Dec 03, 2024

Great customer service!

Nov 16, 2024

Google maps says they close at 7pm so I got there at 6:30pm in real need to fix a flat tire, that's good 30 minutes they had still open just for a simple task of fixing a flat tire, as I approach the guy he is locking the door and opens it when he sees me, I say I need a flat tire to be fixed and he says it will have to be tomorrow, I see the clock again and, like I said, it was 6:30pm so I ask don't you guys close at 7pm? He says yes but it's too late clearly meaning they weren't going to fix the tire, what a terrible service! They couldn't fix a simple tire in less than 30 minutes?! Of course they could but they just didn't want to so that means they are going to be there for 30 minutes doing nothing just waiting to leave at 7 o'clock being paid for not working. What kind of business kicks business away when they are still open and perfectly able to make a fix that they would have finished in 15-20 minutes! Again, what a terrible service.

Nov 07, 2024

Justin & Kele were amazing! They got our car in quick and got us back on the road! Amazing service!!

Nov 07, 2024

The team at this Firestone is amazing and helped us a lot. We started our road trip when we noticed that our splash guard was scraping against the road. Other shops couldn’t squeeze us in but these guys did. After 20 minutes, it was all fixed and we were ready to resume our trip. We very much appreciate their help, especially since we had our 2 year old with us, who wouldn’t have wanted to wait for hours. Highly recommend their service

Nov 07, 2024

They got me in real fast I explained I had to be out before 11 and they made sure I was out early and had my new tires thanks to the crew at Firestone

Nov 07, 2024

This location is incredible and came to my aid in a last minute situation. Josh, the manager, helped me out in a tough situation. He was professional, quick, and cares about his location and customers. Moreover, the location had tires in stock for a situation like mine. I had to leave town for a medical school interview, and needed my front tires replaced before I left. The night prior, I had an appt canceled at another firestone location with no help from the store in the morning. I was scrambling, and called this location at 7am when they first opened. Josh told me to bring in my car and they would work on it when his technician came in at 8am. I brought the car in and waited in the lobby. After giving my keys to Josh, he walked out to the parking lot, brought my car into the garage, and fixed the car himself in an hour before his technician came in that morning. I am truly astounded of his kindness, and am thankful for his services. I will be bringing my car back to this location if I need help with my tires again.

Nov 07, 2024

Very professional service. Kind and courteous.

Oct 07, 2024

Always does a good job.

Oct 07, 2024

Matt and his team got me right! Super friendly staff and quick service. I’d definitely return and recommend.

Sep 07, 2024

Always a great experience.

Sep 07, 2024

Amazing, professional service! We thank you!! Justin and Matt took great care of us.

Sep 07, 2024

Another satisfying visit for this returning customer. From assistance in scheduling my state inspection to the quick and efficient service required to meet safety requirements, the staff were all professional and helpful throughout the transaction. I recommend this store for trustworthy care of your vehicle.

Sep 07, 2024

Dropped my car off at 7:00 a.m. . They didn't look at it till 2:00 p.m. then they said they're not going to do it because of bolt wasn't screwed in all the way. And some other bs. Don't waste your time going to them Go to anybody else. They even refused to tighten the lug bolts on my tire because they didn't want to go after somebody else's work. Like they're the first person that's ever worked on this car

Sep 07, 2024

Excellent Service, These guys are fair... Highly recommended.

Sep 07, 2024

Had me in and out in less than an hour for a battery on a busy Saturday. I pulled up without an appointment or even calling ahead. Very impressed!

Sep 07, 2024

I had a 4pm appointment for an oil change. Shortly after I showed up around 3:50, I come to find out that they were way behind because they only had 1 mechanic working that day!! Needless to say, I didn't get home until 6:30 that night......... and the mechanic didn't even fill up my windshield wiper fluid which was totally empty. I will never come back. That's for sure.

Sep 07, 2024

I have been consistently impressed with the manager at this location. I had a flat tire that I needed replaced very quickly so that my vacation plans wouldn't be completely derailed today, and he went out of his way to sneak me in on a busy day and change out the tire so that I could get on the road. I'm so grateful!

Sep 07, 2024

Matt was great! He was able to work me in the same day to switch out a flat tire. I was surprised when I found out they did an alignment too. Matt and the all the guys at Chippewa Firestone are always helpful. I'll definitely use and recommend this location.

Sep 07, 2024

The tire pressure light came on in my car. I took my car in and Matt put air in my tires. I notice the next day that the tire caps on the passenger side of my car had not been replaced. I went back to Firestone to get them. I spoke with Josh in Matt's absence he was awful. Josh was unhepful, negative, condescending. Josh insisted that the reason my Tire caps were missing was because a kid took them off.!? Yes, if that kid's name is Matt. If you are looking for poor service, this is definitely your spot.

Sep 07, 2024

Told them I need new breaks because the hear them grinding the guy at the front desk told me it would be a 10 dollar charge for a break inspection. I told them you don't need to inspect it you can hear the grinding. He said "It's just 10 dollars". Meanwhile there is a big sign next the the counter that says FREE break inspections for the month. I asked about it and was told there would still be a charge. He acted like I was bothering him so I left without getting any work done.

Sep 07, 2024

Very fast & efficient

Sep 07, 2024

Went out of their way to help me ! Thank you so much again(:

Aug 07, 2024

The customer service I have received was exceptional. Very accommodating. They have gone above and beyond to make sure eveything I need done, gets done and in a timely manner. Very please! Thank you!

Jul 07, 2024

Great place to get your tire repaired! Joshua quickly inspected the tire and got it patched so we could be on our way. Highly recommend using Firestone on Chippewa for your vehicle tire needs.

Jul 07, 2024

Plenty of tire options to choose from and the mechanics are very well taught in automotive maintenance etc.

Jul 07, 2024

Recommended by Loughborough Ave (the place that didn’t have a tech who could change a tire) and for a single tire, this guy wanted $250. I couldn’t even finish saying my tire size and the words “preferably used” and this dude was already like “we don’t have those” with an ignorant tone. $250 for a single tire huh? And that’s not even including the labor to swop my flat tire? Insanity.

Jul 07, 2024

The whole team here is amazing and trustworthy! I received an expensive quote at another shop and went here for a second opinion. They told me which services I did and did not need and the price was much better than the quote I received elsewhere. They also got me in for a last minute appointment and were able to finish the work on the same day. I highly recommend taking your vehicle here!

Jun 07, 2024

Got me in on short notice and they completed the work quickly

Jun 07, 2024

I cannot say enough good things about the service here. Austin, Aaron, and Kele went above and beyond to make sure my family was safe for our road trip. They got us in quickly and took care of us with outstanding customer service. Please go see them. GET THE $10 diagnostic test!!!! Thank you boys!

Jun 07, 2024

Job was done on time and service performed was excellent. Additional information was also acquired that will need my future attention.

Jun 07, 2024

Lovely staff and took care of me late on a Saturday !! Wonderful experience

Jun 07, 2024

Staff is friendly and helpful

Jun 07, 2024

While I didn’t get a time estimate, the service took about as long as I expected. They were super helpful in identifying what was wrong with my car without trying to upsell me. Without them, I wouldn’t be have known that I needed a battery!