Firestone Complete Auto Care

Dec 03, 2024

Sat in the waiting room for a little over 2 hours for an oil change.

Dec 01, 2024

Dan Wright and Simone, Were wonderful,they explained everything, and most importantly they were both kind and patient.

Nov 07, 2024

This is the best place to buy tires and get the service needed. The lady at the front desk is knowledgeable and ready to provide service.

Nov 05, 2024

Great service and well run. Went for an oil change and they didn’t try to upsell me on anything. They applied a coupon before I even mentioned one. I normally don’t trust big chain garages, but love this one.

Nov 05, 2024

I found this to be the most honest and best Firestone location in town. The managers are nice and never push you to buy unnecessary services. This is my go-to shop for any car maintenance.

Nov 05, 2024

Kim and his team go out of their way to make sure your experience goes as well as it can. They are knowledgeable and explain the issues with your car in easy to understand, layman terms. They recommend issues that need attention in the near future but do not push non-immediate work.

Nov 05, 2024

Well as if it wasent bad enough that its sunday late afternoon and as i was out shopping, i noticed that my front tirnotas not only loosing air rapidly but the dirst place i see is Firestone! And first thought my husband and i were relieved yet we pulled up at 35mins til they were due to close, the gentleman that was telling me that itd be 35$ for a plug and that they had no time to switch me out for a new tire per my requests nearly begged! One of the very young men that were at the front of th3 first bay in an undershirt said he would be willing to assist my husband by giving him some air free of charge! and then proceeded to tell us that hes pretty sure theres other places that would be able to help us and that even autozone up the street, almost 2miles ofcourse, "may have a plug kit" When i asked the young and very unprofessional and inconsiderate man what his name was he replies, "NONE-YAH!" I asked again just to be sure that i heard him correctly, and he again said, "NONE-YAH!" So, to say the very least, i highly recommend stopping ANYWHERE other than this establishment that has forever tarnished the wonderful brand i once knew as a place worth not only my time but my money!! So, please dont bother wasting your time either and if this reaches a manager then i would strongly suggest that u address this issue ASAP Please! I will be telling EVERYONE I know!!!

Oct 05, 2024

On Friday Kim and Jim were so incredibly helpful and kind. They went above and beyond. Thank you both truly. I highly recommend going to Firestone for your cars needs or getting it checked out to make sure all is well.

Oct 05, 2024

The staff is always friendly and fun!

Oct 05, 2024

This branch and the employees there are the best. Will continue to return to this location. Thanks for the service.

Sep 05, 2024

Fast same day service and the Staff at this location is fantastic! I was able to call in, drop off and pick up my vehicle within 2 hours. I live over an hour away and bring all my vehicles to this location. I know I am in good hands with this team and that keeps me coming back.

Sep 05, 2024

I took my car in for new tires. That went fine. But I was told I needed a new battery. The battery was in fact 3 weeks old but I removed the battery, brought it to Walmart where I had purchased it and confirmed it was fine. Firestone was going to charge me $245 for a new battery and caused me the hassle of removing and reinstalling the battery. They also told me I needed a new CV axle and/or boot. Another $550. I did not have the work done, brought it to a Volvo dealer who simple retightened the cv boot. It cost about $35. This Firestone dealer is not trustworthy. I will never go back there.

Sep 05, 2024

Overpriced was quoted $279 for a new battery and installation. $50 for labor. Went to Walmart service center and got a new battery with 2 year warranty for $109 with no charge for labor. Corporate greed stay away from this company.

Sep 05, 2024

Really appreciated the staff for being flexible and catering to my needs due to some problem with the towing company. Nice!!

Aug 05, 2024

Take two hours to pull the tire off and patch it? That’s like a 30 minute job. What do you mean two hours? I’m gonna have to go to a different location. Absolutely abhorrent.

Aug 05, 2024

The employees were very helpful and friendly. They answered all my questions and reached out as soon as my vehicle was ready.

Aug 05, 2024

Very friendly and professional. Got the job done quick and took care of me.

Aug 05, 2024

Very speedy process! Took care of my car mid road trip! Thank you!

Aug 05, 2024

Knowledgeable, friendly. Great service on my car.

Jul 05, 2024

GREAT customer service and knowledgeable technicians. These guys went out of their way provide me with peace of mind. Thankful for their help. Highly recommend this location.

Jul 05, 2024

It's taking EVERYTHING in me not to post names. So here's a little back story; I'm currently in a homeless shelter with my family. I don't start work until the 24th. I have little to no money to my name. One guy who works for this location was nice enough to help me outside of his job. We even went to autozone who told me the battery was bad. This guy told me to come to his work the next day and HE would test everything for FREE and give me a discount on the battery if that was the problem. He told another worker my situation. The worker didn't charge me the full $100+ that the inspection apparently costs, he only charged me $10. Which was nice of him. The problem? He claims my car wouldn't start and he couldn't get it to turn over. I literally watched him perfectly drive it into the garage. The car never had a problem with turning/staying on. This guy claims it was the starter and that the cheapest he could quote me was $700. Now I'm not very educated on cars and home boy sensed that about me. I even asked him "Hypothetically, if it isn't the starter then what's the next step?" He wouldn't answer. He just insisted it was the starter. While the man standing behind him shook his head no at me. I obviously couldn't pay it anyway. I went to oreileys who also said the battery was bad. I took it to my dealership and they told me it was battery. Guess what? I replaced the battery and now my car is fine. I don't know what you were trying to dude but trying to screw a homeless person over is a new low.

Jul 05, 2024

Kim and Dan are super helpful considerate knowledgeable people. I drive by 2 different Firestones to come to this location specifically because of the management team.

Jul 05, 2024

The team at the Tucson Mall location wasn't able to fix my transmission issues, but Dan recommended a transmission specialist near my home to consult and Kim, the manager, was kind enough to not charge me for the diagnostic test to determine the issues. Thank you, Kim and Dan, for your gracious and kind help!

Jul 05, 2024

Their customer service is EXCEPTIONAL!! All of their employees are honest and go the extra mile for you. They are truly looking out for you as a customer and not out to gouge you or take advantage of the situation. They will communicate with you, do their best for you, and ultimately do a great job at servicing your entire vehicle. Can’t recommend enough!!

Jul 05, 2024

They were great..very straight forward..took care of the problem in a very timely matter..very professional crew

Jun 05, 2024

Firestone's courteous and professional staff demonstrated exceptional expertise in handling my car, ensuring its safety and efficient service.

Jun 05, 2024

First let me say that this service center has one of the most spacious and comfortable waiting areas for customers. The service desk specialists were friendly and helpful. However, their price for a simple oil change was $30 more than the dealership! Now I was lucky that they credited me with a $10 coupon so it was only $20 more, but come on, $85 for an oil change??? Really?? Just a blended oil, nothing fancy.

Jun 05, 2024

Kim and Dan were very professional and knowledgeable. They got me in right away for an oil change and when the battery was checked, they called and let me know it needed to be replaced along with some air filters. I really appreciate the timely calls to keep me informed. I'll definitely be back! Thanks, Connie

Jun 05, 2024

Very good service and do their job well

Jun 05, 2024

Why in gods name would an alignment take 6 hours, i had dropped off my car at 7 in the morning and was told only a couple hours as i am the first one in. so why when i call at 12:00 to check on my car is it not even being started yet. i have work at 1 if i would known it takes u 6 hours for an alignment i would have gone to a shop that has more than a collective 10 IQ.

May 05, 2024

Good service

May 05, 2024

Little disappointed in service and the confusion with my requests but they dud a great job.

May 05, 2024

These guys make more excuses about what they can't or won't fix than what they can or will. Awful choice.