Firestone Complete Auto Care

Nov 29, 2024

I had my car towed 10 miles to this location because it used to be my go-to place for service and repairs. They quoted me $1,200 to replace the brake discs, rotors, and calipers. Before authorizing the work, I decided to call Brake Masters, and they quoted me only $700 for the same service—with a lifetime warranty!

Nov 22, 2024

Always have great Service when I take my vechiles to this Firestone location. Personnel are very courteous and friendly.

Nov 15, 2024

Friendly staff, great service.

Nov 08, 2024

Always outstanding customer service. Highly recommend, very professional and knowledgeable. Been loyal customer for over 12 years and have no complaints. Very satisfied.

Nov 08, 2024

My car is off warranty and Firestone at Pantano & Speedway is so supportive! They cared my other car until I sold it! They are friendly and knowledgeable.

Nov 06, 2024

Fast effecient and no upsell; just solid advice.

Nov 06, 2024

Firestone Transforse tires are the best

Nov 06, 2024

Got it done quick, correctly, did not waste my time.

Nov 06, 2024

I have ALWAYS received outstanding service here. The store maintained constant email updates with me in reference to my vehicles status, additionally they provided any and all documentation to me via my email. I have a lifetime alignment on my truck with Firestone and this establishment always delivers an outstanding outcome. UNFORTUNATELY: Once Again, even after clearly and repeatedly requesting that my seat not be adjusted or at least returned to it's original position, I entered the truck with great difficulty racking my knees into the dash only to find the seat left in a position contrary to how I left it when l dropped it off. It's a respect issue. Is it really that hard to return a vehicle the same way you found it? This seems to be a constant apparently never ending failure to respect my clearly directed wishes.

Nov 06, 2024

It never fails that every Sunday I need a tire and they are always professional, quick, and make it a seamless experience. I highly recommend anyone to use this service center.

Oct 06, 2024

Dealership messed up my alignment and as always, Firestone fixed it. Was able to get 70K on my RFT tires on VW Jetta and now have my new pair.

Oct 06, 2024

First time ever coming to Firestone. I’ve always been a discount tire customer but, I had an emergency tire replacement and the employee Don, jack took care of me the last 30 minutes and willing to stay to do it. I cannot thank them enough for their service and greatly appreciate them and their effort. Definitely 5 stars and will I will definitely be coming to this place from now on. -Trent

Oct 06, 2024

Very good service. Conscientious. Flexible when my situation was unusual.

Oct 06, 2024

Wonderful and efficient service!

Oct 06, 2024

All the Firestone staff that day were polite and helpful, despite being short staffed, again. The customer wait time for service was no less than 3 hours. This condition drove many perspective customers to find what they wanted at other competing service providers. Thank goodness I only needed an oil change. The high rating is for your staff who maintained their professionalism and showed real guts. Why do most employees turn out to be better people than their employers?

Oct 06, 2024

Always get great service, been going to Firestone for about 20 years (Speedway/Pantano) 😊 really happy with everything they do for me. Store Manager/supervisors always remember me by name when I walk in. ☺️ Jason is always professional and honest. Thank you to all the guys there that work hard to keeping our cars safe. 😊

Oct 06, 2024

Crooks! They charged me $20 to fix my flat tire but didn't fix it at all. I even looked at the puncture mark on my tire and THEY DIDNT EVEN PATCH IT; all they did was fill it up with air and have me pick up the car. So just $20 to put air in my tires and not even fix my tire. What a con! Don't go here! This is a picture of the next day. Right back to same problem with 20$ less in bank account. Turns out it was unfixable and needed new tire. But had to find out from an HONEST company afterwards, who didnt just want money for NO LOOK AND NO INVESTIGATION

Oct 06, 2024

Very polite, very thourgho, and they explained everything that needed to be done and had it done in a respectable time frame.

Sep 06, 2024

CSR and Store manager worked dilidently to ensure I was satisified. They were quick to respond and quick to complete the car maintence I required. Due to the customer service, this is the only place I will get my car serviced.

Sep 06, 2024

I went for a fan issue and they tried charging me $1,300. I went to a different place that did it for $400. My suggestion is to look at your options and don’t fall for their scam.

Sep 06, 2024

My husband and I both experienced several errors on their part almost every time we had them do work on a vehicle. I had them replace my brakes. They squeaked for way longer than would be expecte so I had them check them out when I had my tires rotated. They said the rotors needed replacing. Given the number of errors they'd made in the past, I didn't want them to do anymore work on my car. I took my car elsewhere and discovered that my brakes were incorrectly installed and rubbing in places they shouldn't be rubbing. No lube was used at all during installation, which is apparently something that should be used. They are very nice at this Firestone and I'll probably buy tires from them but that's it.

Sep 06, 2024

These guys are lifesavers! I've been going to their location for about ten years with different vehicles. They always, without exception, go the extra mile to take care of me and my car. I trust them entirely; they have given me great advice and help over the years. Jason is incredibly excellent, but the whole crew is wonderful, too.

Sep 06, 2024

Took my car to Firestone on Speedway, called to confirm appointment at one pm I made last week online, got confirmation email, called today 2 hours ahead, the guy that answered phone confirmed appointment. Came in, guy from the phone call was same one at front desk,said he didn't have the appointment, he remembers the call, but was so busy doesn't recall confirming a one o'clock appointment. This is the second time the online system didn't tell the store of my appointment. They are doing the alignment still, gotta wait an hour and a half, no problem. Staff here work their butts off, I know watching them just right now and from the other people who come here. This review the is too see if we can find what is the needed step for them, customers, and Firestones Online Appointment System. So from the customer process, Firestone website allows selection of specific location, it provides option to book appointments online, it allows you to bring up your specific model vehicle and even put in the mileage, if you have registered online the signon feature will save this information and even provide previous service history, the website shows calendar dates the shop is open with the hours of operation, then if breaks down specific time slots available, once time slot is selected, you can select exactly what services you need for everything, it provides estimates for regular services and estimated total for said services, one location, vehicle, date, time slot, and services are selected, it will provide review of selection, and finally if confirmed it shows a confirmation onscreen. Your are sent an email with confirmation and even a downloadable calendar event for reminder. A second email is send 24 hours prior to appointment confirming time, location, date, and services to be performed. If you downloaded event to your phone calendar, reminders will show up on the phone as well. This entire process is done online with no calls to the Firestone location or human interaction. Don and his incredible team manage to get all the work they are dealt done everyday. The issue is that between the calls and online scheduling, THERE IS NO LIMIT TO HOW MANY APPOINTMENTS ARE BOOKED. So to Firestone HQ, as every major company has started looking at their employees not as human beings but as a number or variable, USE THE METRICS and don't try to pretend there is still a sentient compassionate being behind the screen, AI, algorithm, or formula. Cheers for the Speedway Firestone and drop the system that doesn't involve a human being.

Aug 06, 2024

Hi, I have been going to this particular store for a few years. Jason is the manager I believe. He has always treated me promptly, professionally, kindly and efficiently. I get next day service and they always have my car ready on time or earlier. I have always enjoyed dealing with Jason as he never sells me anything that I don't need and always informs me of his recommendations. Jason is never pushy but very helpful. Yesterday I was at the shop as my check engine light came on. Even though there were a number of issues, Jason was able to take care of it all in record time so it was ready when I got off work. Thank you

Aug 06, 2024

No one wants to spend part of their Sunday getting a new tire after picking up a piece of metal on the road but I was thankful Firestone was nearby. Don DePaul called around until he found me a new tire and moved things around to be sure we were back up and rolling same day. The whole team was great. I will always look for Firestone when my day goes wrong because I know they will get me back on the road fast!

Aug 06, 2024

Worst place ever been here 2 times every time had an appointment when you get there they say it will be a couple hours then what is the point of having an appointment that was set 4 days ago....And we called and talked to somebody on phone.. All I wanted was a nail removed and patched. .Never come here. SO SAD TO MAKE TIRES PLUS PART OF YOUR ESTABLISHMENT, NEVER EVER HAD A PROBLEM WITH THEM....NOW ONLY GOING TO BIG BRAND TIRE...HAD ME IN THERE RACK I. UNDER 5 MIN NO 3 DAY APPOINTMENT....AND IT WAS FREE SO I GAVE A 25 DOLLAR TIP..

Jul 06, 2024

Always a great experience at the Speedway location, and they are caring and friendly. They do a great job with service too!

Jul 06, 2024

Excellent service, courteous staff, very helpful.

Jul 06, 2024

Joe and Jason make me feel very confident in the service provided and very welcome in the store. They are both long-term employees and do an excellent job

Jul 06, 2024

Joe at Firestone is excepcional. Make thing easier for customer satisfaction.Thank you.

Jul 06, 2024

No matter how busy they get they still find the time to help or check on you and let you know where you stand in line or completion

Jul 06, 2024

Staff is very friendly and professional.Jason and Ben always go above and beyond to make your service experience great.