Firestone Complete Auto Care

Nov 29, 2024

Went here a few years ago for general maintenance. They tried to get me to pay $800 for an AC hose, claiming that mine was broken. Obviously I said no. It’s been 3 years and my AC still works great

Nov 06, 2024

Wonderful people. Stayed to replace my tires so I would not have to come back the next day. Soooo kind

Oct 06, 2024

Not my favorite place

Oct 06, 2024

The manager from this store is from El Con and that was my prior favorite store. Now this store is my favorite one because he is totally awesome.

Sep 06, 2024

Professional manager very accommodating. With only 2 Techs they took me in replaced 2 tires and I was on my way fairly quickly

Sep 06, 2024

This review is specifically for the manager Rob, who is an honest stand-up store manager which you don’t always get in this industry. He did the right thing when a mistake was made, which happens and I would recommend the shop for that reason.

Sep 06, 2024

This shop was changing my tires, sheered off the bolt that connects the brake line, Jerry rigged it, and sent me on my way. They put my life in danger. When I brought it back, they refused to take accountability. I took it into a reliable local shop, do yourself that favor. Even for the basics. Avoid at all costs.

Aug 06, 2024

Everyone did everything they could to get us up and running Saturday afternoon!! Thank you so much!! This is why I always use Firestone!!

Aug 06, 2024

I've seen kindergartens with pudding make less of a mess. I made appointment 2 get 2 tires put on my car, they did not put the valve caps back on my tires, there is glue all over my rims and new tires, they did not reset my TMRS. I drove back to get my tire caps they gave me different ones and told me to drive my car to reset the TMRS which is not how you reset the TMRS on a ford focus. If they can't even put 2 new tires on correctly how can they do mechanical work?

Jul 06, 2024

I believe the store works with their customers real well, if in the manufacturer Manuel doesn't explain well their welling to work with and give discount on manufacturers behalf. I want say thank you to them and may God, Allaha, Yahweh continue to shower them with costumes and blessings 🙏

Jul 06, 2024

I have been a Firestone customer for almost 10 years but I cannot justify coming back to this location again. The last few oil changes I've gotten have resulted in a solid 2+ hour wait every time, regardless of whether I made an appointment or not. Yesterday I had an appointment to get my battery replaced and was there for an hour and a half. Part of the delay was a result of me missing a call from one of the staff to get my approval to put in the new battery. I rejected the call because I didnt recognize the number and assumed it was spam, and it didn't occur to me that it would be someone from Firestone when I was sitting right there in the store and had told them I was going to stay and wait for my car to be ready. The staff are very nice and were apologetic about the situation, but it seems like there are some serious organization and communication problems here. I'm going to try my luck at the El Con location, but may just drop Firestone altogether if it's more of the same issues there.

Jun 06, 2024

Do not go to this location...you will be ripped off Worst experience ever,Robert in the morning has the energy of a down power line, always complaining about not enough help. Damien in the evening has no automobile knowledge. This location has a special relationship with advance auto across the street..they then over charge the customer a 200% markup.. Cfna is the back for their credit cards they scam you,put you as a paperless statement customer then charge you a late fee if you don't get your bill Firestone is crooked

Jun 06, 2024

Had great experiences with the service at this Firestone location!

Jun 06, 2024

The technician destroyed my lock on my car door to the point that it no longer works. I have no way to lock my door now and every time I open any of the doors on my car the alarm goes off. When I asked them about they said they didn't damage it that it was already that way. They offered no help and told me to come back Friday. I took my car to get the a/c serviced and now I have a whole new list of problems.

Jun 06, 2024

Worst customer service. Left my car for whole day, they didn’t do anything, they said they had 8 cars in front of me. What??? My question is Why are taking my car then? Never come back again. Over priced. After changing my oil never reset my display. Not profesionales unfortunately. Lost one customer

Jun 06, 2024

I worked with Robert regarding issues with my engine, Robert provided one of the best customer experiences and patiently helped me with my issues. Robert went above and beyond, was upfront and very honest. Firestone overall is a very honest shop and they do what they can to work with you. I highly recommend this Firestone location!

May 06, 2024

Great management and service! Trustworthy and reliable!

May 06, 2024

I scheduled an appointment for inspection at 1pm. I was left waiting for 15mins before they said that they were confusing me with another person. Also, my car was done and nobody let me know until I asked about it.

May 06, 2024

Only a quick tire repair, but got it completed in no time flat 😊 thank you

May 06, 2024

Rude , disrespectful, if these people can not get $500 out of you, they do not want to talk to you , ,,, you can do much much better elsewhere ,

May 06, 2024

Thank you so much for helping me yesterday with my tires. Rob is super helpful and knowledgeable.

May 06, 2024

Very friendly and accommodating staff. They are willing to stop what they are doing and put air in my tires. They are always spot on in correcting my car problems. Service is prompt and fairly priced.

May 06, 2024

Would give 0 stars if I could.I have unfortunately gone to this location a couple of times for small things and each experience was worse than the last. I would flag small things on the appointment sheet and they either wouldn’t check it or make the situation worse. I would not recommend this firestone go literally anywhere else.

Apr 06, 2024

DOUBLE CHECK THE ESTIMATE BEFORE YOU DECIDE TO HAVE REPAIRS DONE HERE! Brought my car in for an engine diagnostic and inspection. Received an estimate for necessary repairs that had a total of around $2800. Given the nature of the repairs, I thought this seemed steep and decided to total up the charges myself and came up with $1300. I asked someone at the shop to explain the $2800 to me and I was given the run around. He never answered my question but said he would send me a revised estimate, which actually stated an even higher dollar amount than the original one. I’d stay away from this specific Firestone.

Apr 06, 2024

Great job on my vehicle

Apr 06, 2024

Great service

Mar 06, 2024

The manager and the workers were very helpful and kept me informed of f the progress.

Mar 06, 2024

Very good service from Tony

Feb 06, 2024

Good value on the service, great customer service and very fast. It was an excellent experience.

Feb 06, 2024

They over charge, very slow with their work ( they told me my car will be ready on Monday but they did not finish it unit Thursday) they replaced parts that are good and charge you for it. They don’t communicate well. Overall, I will never work with them again.

Jan 06, 2024

Friendly staff. Called came in was out in an hour. New tire . Need tire under 164 balanced road installed. Gabriel and John are awesome!!!

Jan 06, 2024

Gabrielle and Guillermo were super helpful

Jan 06, 2024

I brought my car in on 12/26 to fix a flat, was told the a large piece of metal that I ran over damaged the tire and it needed to be replaced completely. $200 later, I drove my car the rest of the day and noticed that it was very wobbly when driving. I brought it back on 12/27, they said the weights were off, apologized for inconvenience, said they fixed it, and gave me my car back. It was still wobbly when I drove it home. And what's very suspicious is that I noticed that the individual who drove my car into Firestone's garage had unplugged my dashcam! Did they even work on it at all and are trying to hide the fact that they didn't do anything?? Super shady. I was scared to bring it back a third time, so I brought it to the north side location where they properly balanced it very quickly even though they were short staffed.

Jan 06, 2024

Life time alignment. Really worth it.

Jan 06, 2024

Very easy to schedule an appointment on the app/online, was able to pick only the services i needed, was able to address specific areas of concern on car to be inspected, they wernt over booked, explained all the work i needed done in a way i understood it all, fast, in and out service while still giving my car inspection the attention to details i needed. Very couteous, and knowledgeable staff