Firestone Complete Auto Care

Dec 05, 2024

Good honest guys

Nov 29, 2024

Service was great. Scheduling was easy. I was able to get an actual price quote that I was happy with. Mark and Simon are great communicators and did a very good job for me.

Nov 06, 2024

I came in for a leaking tire that I had to get fixed on a long list of things I have to handle and, when things got more complicated, they got everything coordinated and taken care of so that I didn't have to think about it at a very low price. Thank you.

Nov 06, 2024

Joey kept in contact with me if there was a problem while working on my car.

Oct 06, 2024

Exceptional customer service, & they told what was needed for other repairs.

Oct 06, 2024

Friendly and Job well done

Oct 06, 2024

I brought my vehicle in this morning for the 3rd time in two months because I am still getting check engine light, dispite having my vehicle "fixed" recently. When speaking to Joe on the phone, I expressed concern that there keeps being issues on my vehicle and that it seems weird that they aren't seeing & fixing any issues my 2018 vehicle has at the time time. Joe freaked out on me and said there was no way to see other issues when they are working on one thing and that I should just take my car to a different shop because he's refusing to work on it now. I explained that I am a single mom, who works full time, and I dont have time to shope around to find a new shop and I just want him to find all issues and fix them at once instead of having to come back every 3 weeks. He told me it was impossible to do it, and if i wanted them to look at my car for any issues he would charge me $160 hours for 6 hours. I have been coming to firestone for a long time for all my oil changes/ new tire / engine repairs etc and to be berated on the phone because I just want any issues of my vehicle to be fixed at once was deeply hurtful and embarrasing. Any women who are looking for a shop should look elsewhere.

Oct 06, 2024

Service was great and I was done in timely manner!

Sep 06, 2024

Great response and service.

Sep 06, 2024

I went Firestone this morning! I called the store in distressed because of a tire low and couldn’t find a place to air the tire. I was not a customer and I spoke with Joe and ask him how much it will cost to air my tire. He was very friendly and helpful and told me he won’t charge me and will get it done asap and when I pulled up he was ready. Joe was wonderful. Note: I had scheduled an oil change for next week which he didn’t know I work across the street and will recommend anyone this is place. Thank you Joe for taking care of my car tires Joe!

Sep 06, 2024

Showed up 20 minutes before they closed on a Friday and they were kind enough to fix a hole and get me on my way. Great experience.

Sep 06, 2024

The agent, "Bob", said he would stay later until I could get a tow to the shop. The car was done quickly and thoroughly. I was a frequent Firestone user and paused having a bad experience, but this wipes the slate clean! Thank you all at 404 S.Main Bob, Mark.

Sep 06, 2024

Very nice employees had me in and out on no time. I didn't even schedule an appointment for this simple fix!

Aug 06, 2024

Colby who works there is a great professional and talks through all of my vehicle issues. I will be returning because of him.

Aug 06, 2024

I had a 3:00 appointment to install four new tires on my truck.It took 3 hours to get the tires installed while i waited.They blamed it on a new inexperienced employee doing the work.I was also charged for new valve stems which they did NOT install.The tires were very dirty with some sort of power all over them,i had to clean them when i got home.Another customer was irate while i was there claiming his car which was in for brake issues did not get addressed correctly.Very dissapointed with the service.

Aug 06, 2024

The sales rep was very helpful on the phone and when i came in for service they did a thorough job and advised me. they did not do any work that i did not approve of. It was nice to have the facility open on Saturday. Very convenient. Thanks, they took great care of my lil' ol truck!

Jul 06, 2024

Service was great.

Jun 06, 2024

Friendly and informative staff, even waited after closing for me to pick my vehicle up! Thanks guys!

Jun 06, 2024

I made an online appointment early this morning to have my oil changed here. I received a email confirming my time and when I arrived I was told “they had been so busy today they didn’t see it. I could leave my car and they would try and get it done by close, (which was 4 hours after my appointment time) but they couldn’t promise anything.” I asked him to cancel my appointment but he said “I can’t do that either, I have to accept it instead even if you aren’t going to have it done.” They did have time to finish getting their lunch order together however. Disappointing.

Jun 06, 2024

My issues were not resolved and I left with more problems then I arrived with. When I told them I was still having trouble they tried to charge me to check if they made a mistake.

Jun 06, 2024

Ran a little longer then quoted, but store manger made up for! Nice polite good people! Good job keep up the good work! I'll be back for my auto care needs!

Jun 06, 2024

Screwed up my vehicle won't make it right.

Jun 06, 2024

i JUST HAPPENED TO STOP BY ON A MORNING ON MY WAY TO WORK TO SEE IF THEY COULD DO AN OIL CHANGE, AND THEY WERE MORE THAN ACCOMMODATING. I LEFT MY CAR WITH THEM AND THEY CHANGED THE OIL, DID A DIAGNOSTIC TEST AND ROTATED MY TIRES.

May 06, 2024

My second visit to this location. Good service. Good information.

Apr 06, 2024

Excellent service, Drives straight as an arrow. Customer service above standard. 100% recommend.

Apr 06, 2024

Great customer service and really convenient for downtown workers but did not call me when my vehicle was ready. The two times I have taken my vehicle, I have had to call close to the end of the day to see if it was ready.

Apr 06, 2024

I used to really like Firestone but my most recent experiences have been absolutely awful. The icing on the cake being the $36 i just spent on new undercarriage screws because they failed to tighten them thoroughly when doing an oil change. Last month i spent $30 on lug nuts because they overtightened them when they replaced my tires, which was a whole other sketchy mess.

Apr 06, 2024

Simon really helped out on a not so great situation with my car and was very courteous and fast with his assistance from start to finish! I'll keep coming back as long as Simon's there!

Apr 06, 2024

The process was very easy. Everyone was very polite and I was in and out for an oil change in about 20 minutes. I got a full write up of what they did on the emailed receipt, how many quarts of oil, the type, etc., so I was very pleased.

Mar 06, 2024

Got a bolt in my tire this morning, and called them at 11 and they said they could get me in at 3:30. I showed up a little early and they immediately got my car in and got my tire fixed. Overall amazing customer service, and a super easy process. I have been to other Firestones in Wichita, and they always are too busy to take me day of, so I definitely will be making the downtown Firestone my main place.

Feb 06, 2024

Customer service was on point! I hit a curb and sliced the side of my tire, I thought I would for sure have to drop a few hundred on a new tire and labor. I dropped my car off and within a few hours had a rep call me back and let me know the tire is okay to drive on. He gave me a few options if I wanted to replace it but wasn't pushy (which I really appreciate!!!!). Quick service with integrity - can't ask for more in an auto service shop!!!

Feb 06, 2024

I went to one Firestone location that was super busy and the representative called another Firestone location and coordinated for the other store to assist me due to the timing because it was late Saturday afternoon. I cannot thank Firestone enough for the quick assistance and customer service! Because of their assistance, I was able to travel back to Oklahoma that day and avoid staying in Kansas until Monday to get my tire fixed. Thank you!

Jan 06, 2024

I trust them to tell me what work I need to have done. I had a number of things that needed fixed and they thought it may take 5 hours but they got it done in 2! Will continue to bring my vehicles here.

Jan 06, 2024

Pulled up to have air pressure checked. They were able to assist very quickly and everyone was polite! Plus it was free!