Firestone Complete Auto Care

Nov 29, 2024

This is my second visit to this location and once again they’ve gone above and beyond. They’ve exceeded my expectations in every realm. I’m grateful for their dedicated employees and expert service, making sure, with much patience, that my questions are answered, and that my car is taken care of completely. Thank you for all you do!!

Nov 22, 2024

Tom at East Harry is always very helpful and goes above and beyond. He is also very friendly

Nov 15, 2024

Great place

Nov 15, 2024

Sam answered the call and said he could get us in right away. He was easy going, efficient and handled our request right away! Thanks Sam!

Nov 06, 2024

Called around and this was the place that said they could take care of my issue. I really appreciate how the employee handled my call and then the job they did was excellent. Very happy I called them.

Nov 06, 2024

Muy buen trabajo Felicidades..

Oct 06, 2024

Friendly and professional prices seemed a little high

Oct 06, 2024

I have used this Firestone exclusively for both oil changes and tires. I fully plan on using it for repairs as well. They are professional and helpful.

Sep 06, 2024

I was able to get in immediately for a much-needed oil change. I waited on-ate, I was offered water, the gentleman working the front end was very personable and friendly. It didn’t take long at all and I was back on the road. I will definitely come back here.

Sep 06, 2024

My wife's fuel pump went out as we were driving. We stopped in right as they were closing and they took care of us. Gave us chargers to charge our phone to call an Uber, let us stay late while they diagnosed the problem, then had it fixed less than 48hrs later. Taking all my business to these guys here on out.

Aug 06, 2024

Great and fast service. I believe Sam was my service advisor and tech. Very professional. Got to love good, honest, customer service.

Aug 06, 2024

The guys were very professional and their knowledge of my car was quite impressive

Jul 06, 2024

Friendly Work done on time No issues Work done under price quote. Really good experience Thank you for making me feel like I matter........

Jul 06, 2024

Got my car in & out in less than 30 minutes after fixing my AC at a very affordable price. Special shout-out to Howard for his excellent customer service.

Jul 06, 2024

Great knowledge and professionalism.

Jul 06, 2024

I love the guys at the east Harry Firestone. My last visit was a oil change and they did it so fast! Thanks for all you do!

Jul 06, 2024

Most of my past car repairs have been high. This time the tech showed me a small part maybe an inch long that was the problem with my air conditioner. The total was just over $80. I have always trusted this Firestone in the past and will continue to do so.

Jun 06, 2024

Great service, very professional, highly recommend them for vehicle service.

Jun 06, 2024

Had a blowout on freeway traveling thru town and they replaced tire fast and I was back on the road. Thank you

May 06, 2024

Great work & good people! Thank~you, kindly.

Apr 06, 2024

Great experience here! Sam is awesome. Made my car like new. Will use this place again.

Apr 06, 2024

I always get excellent service at this Firestone.

Apr 06, 2024

Super friendly and answered my questions. When I walked in to pick up my car the attendant didn't even ask my name, he remembered me from the last time I was there, which was about a month ago, and had all my paperwork and was ready to go

Mar 06, 2024

Extremely friendly and knowledgeable staff. I feel they went above and beyond to make sure my vehicle was safe to drive.

Mar 06, 2024

No customer service skills nor any respect for people in general let alone someone’s time. I recommended them to my daughter because of a $50.00 coupon for brake repair she could use to save money. We took our vehicles at the same time & sat together waiting for our cars to be serviced. They were dancing in the shop rather than looking at our vehicles. They lied about repairs needed for my vehicle consistently walking back & forth, in & out from the shop. I needed rear brakes & was quoted $240.00 for rear brakes from Harold over the phone. In person the quote was $711.00 because I have drum brakes & needed rotors, as far as needing rotors we know that’s not true. After I declined that service because that’s an insane cost (I’d already made peace with spending $200.00) I was told the rear brakes & rotors are fine & the problem was the front brakes & rotors & quoted $523.00, which I also declined because clearly lying is the trend. My daughter needed rear brakes & was quoted $308.00 & told it couldn’t be completed until the next day because it would take 1.8 hours initially, which quickly changed to no we can get it done now. I said I was quoted $240.00 & we have a $50.00 off per axle coupon, to which we were told we can’t find that anywhere. They asked who I spoke to, I said Harold & they advised well he’s gone. After two & a half hours sitting there we left with nothing done except an oil change on my vehicle, that they attempted to charge me over $50.00 for, but I had a coupon pulled up on my phone, sorry not sorry guys. This has been an establishment that was passed down for me to go to from my Dad as it used to be the only place he’d take his vehicle to. He was lied to & quit going & I hadn’t had that experience myself, until now. I’m sad to see it’s become yet another auto shop that disgusts me. At this point I do not recommend going to Firestone to anyone, ever.

Mar 06, 2024

Sam always takes great care of me and my family members when we come in to have anything done.

Mar 06, 2024

Was able to get in quickly. I just dropped my car off in the morning before work and picked it up after work. Sam told me about my front tires and a deal taking place at beginning of March. So I will be back to get two new front tires. Thank you Firestone.

Feb 06, 2024

Admittedly, already having a very challenging morning, I did snap a little and quipped to the tech on the phone that this wouldn't even been necessary if the job had been done right the first time. We arrived approximately 45 minutes late, 1045 am. And I could already tell by the techs attitude while checking.us in that we probably would be inconvenienced once again.. sure enough at 415 pm while out running errands i drove to the shop to discover my vehicle was right where I left it,untouched. Realizing at this point that yes indeed, I was being " punished" 😁for my earlier statement. I went inside to get my key and tell them I will be taking the vehicle home for the evening and asked if we should make an appointment for the following day. I was told to just bring it back as early as possible the following day. We got the vehicle dropped off shortly after 7 am and w Once seen for diagnosis it was discovered that the 2 tires placed back on the front end of vehicle were separating and cracked. I have no problem replacing dangerous tires, but I was not given that opportunity because Firestone NEGLECTED to properly inspect the tires when they 1st had the vehicle. I've been a customer at.this location for 20+ years and have NEVER had my vehicle returned in such an unsatisfactory and potentially dangerous condition. When I asked Sam the manager to see the 2 tires that had to be replaced, he was quick to fetch them while explaining that the SEPARATION would not be seen because they were no longer on the rims or inflated. Another tech standing nearby quickly injected " actually, you can see the cracking right there " as he pointed to the tires. My response was " hmmm, sure can." . Wondering how these obviously SEVERELY worn tires had been placed back on my vehicle Sams response was " well those tires ARE 9 years old! Perhaps an " I am sorry we disappointed you this visit, we should have been more careful. Instead, Sams response of " well those tires are 9 years old" was defensive, arrogant and condesending considering the tires were actually 7 years 9 months old. Regardless, all the more reason to inspect them especially careful sir? After all the tires were bought at your store and as you so kindly pointed out, the production date (47/15) Placed on my vehicle ( 3rd week of April 2016) is actually stamped on the tire, plain as day and easily checked by a " professional?" This is our backup vehicle and isn't driven much and I understand why a 50,000 mile tire would only last 25,000 miles in this case, we all know the integrity of rubber deteriorates with time not strictly wear and tear. Surely you would not have put those tires back on your own vehicle endangering the safety of your loved ones and everyone else you may encounter on the roads. Your customers trust you with their lives when it comes to the easiest repair...TIRES

Feb 06, 2024

Had my tires replaced, lifetime alignment, brakes done. Staff were knowledgeable of parts and prices, they also gave me realistic time frames for work to be completed. Prices were good for what I had done.

Feb 06, 2024

I didn’t know what was wrong with my car and didn’t know who to ask. So I took it to Firestone and they diagnosed it, then Sam explained what it needed. If I didn’t understand he patiently explained it until I did. He told me what needed to be done immediately and what could wait. He didn’t condescend or treat me like a “stupid woman”. I appreciated his knowledge and the respect he showed me.

Feb 06, 2024

They are the best group of guys aways very kind and helpful