First Texas Honda

Feb 06, 2025

I've been taking my Honda Pilot here for 8 years for almost all of it's service needs. I think the service has gone downhill over that time period. I currently have an issue that I've brought my car in 6 times on and it is still not resolved. I left 3 messages for a service manager to call me back and never received a response. I took my car in there originally while it was still under warranty and mentioned that there are transmission issues. I would leave it with them for a couple of days at a time and they would say "We cannot reproduce the issue". I asked if they could go with me on a test drive so I could point it out very quickly and they said no it needs to be throwing a code. I've had the transmission fluid changed several times but it did not resolve the issue. I brought it back on a 3rd and 4th visit and they said it was a dirty throttle body. I knew that was BS but I paid the ~500 and no improvement. They said they would do a 3x drain and fill again which was maybe ~1,200. Not much improvement. They told me your transmission must be bad and you should sell your car. Thanks! I'm at 95k miles and I told you the transmission was bad at 55k miles and after wasting days of my life with multiple drop-off visits and $2,000 in diagnostic and services you told me what I already knew that would have been covered under warranty had y'all taken the time to properly diagnose the vehicle when I brought it in originally. Honda knows this issue exists and they even extended the warranty on select models and years but somehow my car is excluded from that warranty extension for reasons that are unclear to me. I see this particular issue all over the service bulletins and forums. Will be spending my thousands of dollars in maintenance budget elsewhere in the future.

Feb 06, 2025

I just bought me a new Accord at First Texas Honda. It's my 4th Honda but my first time buying from First Texas Honda. The experience was amazing. They really treat you like family and take care of you there. My salesman was Pito Sosa and and Justin Boddeker helped out too when Pito was busy. I totally recommend them over any other Honda dealership in the area.

Feb 06, 2025

Megan Volkerding did a great job

Feb 05, 2025

Brandon and Megan were great! Quick and efficient service, and very friendly!

Feb 05, 2025

Had a really great experience as a first time buyer. Marcos was very patient, understanding, and explained things very well to make the process much easier. He helped me get the price for the car I wanted as well as my trade-in for great value. I also spoke with other employees there who were also very helpful. I was honestly dreading the whole process before going in but this team made the whole thing feel so smooth. Definitely gonna come here for services and other needs in the future!

Feb 04, 2025

I had a good experience at first Texas Honda. Tanner, the sales professional was very nice and helpful and Megan the finance manager was helpful and very funny and playful overall a good shopping experience.

Feb 04, 2025

Asked for an oil change in May, like I do every year. New service rep after 9 years. Decided not to do the oil, and didn't tell me either, no discussion. My car is driving wonky, so i figured it out by going through past invoices. After multiple phone calls, they seem to be refusing to correct the mistake because I'm being ghosted. Guess I should switch to another place??? Is there another place that will take my money? Or yall can email me like I requested and fix the damage you've likely caused.... 2/3 update: when Lindsey said that a couple of staff called, the call log on my phone shows 1 missed call and 1 voicemail from the same number/person. not sure how one = couple... she also stated that I was emailed, but that is false. after this review, Lindsey was the first and only contact Honda made with me. then her email implied that Honda did not provide the service because I did not tell them to do it, but I am no mechanic, which is why I pay others (hopefully experts) for these types of services and guidance. so I asked if the last oil change was May 2023, then what was the recommendation for the next one? 2 years? 3 years? when the % hits 0? Honda was not able to answer this question. this means, there are not experts at this location anymore.... so I switched to Round Rock. it went so smoothly and they gave me a discount!!!! thank goodness for big cities with multiple locations, phew.. my 11 year old car might've been the target for a sales ploy, long game style...

Feb 04, 2025

I needed a reliable used car and went here for this 2016 blue Subaru I found on their website. KD helped me from start to finish and admittedly, I was nervous at first because this is my first time making such a big purchase! He was incredibly kind, funny, informative, and made the entire process super easy. I was no longer nervous in his care and instead, I was super excited about officially owning my (new) car! Honda hired a great guy! Thanks KD:)

Feb 02, 2025

Brought our Honda Ridgeline in for service and we had a great technician, JT, helping us. He was very thorough, professional and courteous! We didn’t have an appointment but that was fine. JT got his repair team to work in our truck asap and it was done in less time than expected. Now that’s customer service! We have found our “go-to” Honda service spot! Thank you First Texas Honda!

Feb 02, 2025

Great buying experience. I would highly recommend both Sal and Megan when buying a car.

Feb 02, 2025

Highly recommend! We visited 3 dealerships before coming here and I am so glad we drove a little further to check out First Texas Honda. They were so respectful and kind. We bought a car and will now be loyal customers to FTH! Thanks to KD, Tyler, and Megan for a great experience! 🏆

Feb 02, 2025

Horrible service with service department. Not sure if they properly train their advisors or if they’re just money hungry as soon as you mention your insurance company is paying. Unfortunately had an incident where a rodent chewed thru a part of my engine harness which had to be replaced. Dropped the vehicle off on Jan.10th 2025. Mary Skinner who was my Honda Advisor has initially quoted $2401.44 on Jan 13th 2025, for the work to be done. However once we mentioned our insurance company will take over on the payment it magically jumped up to $2552.64 fast forward 2 weeks later now Jan 24th 2025 the quote is now $2781.36. Which was the supposedly revised & final invoice to start ordering part & begin working on my vehicle. Sadly took this long due to the fact that my insurance company & I could not get into contact with Mary even though we left multiple voicemail and spoke with Honda Directory. Even after requesting to speak with manager & requesting to exchange advisors no request was approved or made. Now Jan 31st, 2025 I received a call from Mary stating my vehicle is ready to be picked up & that I need to return the rental they loaned me by end of day so I wouldn’t be charged for any additional days. I mentioned to her I’m currently at work & wouldn’t be able to until tomorrow Saturday. To which she mentioned the new total is now $3000. & I would need to pay the remainder out of pocket. To which I mentioned how did the total change again for the 4th time. At this point I called Honda Directory once again to speak with service manager Jason Kelly. Once Speaking with him on Jan. 31 at 1:50pm he was not up to speed with what the issues/ problems we were dealing with at the time. To which he requested he’d return my call in 30min as soon as he finds Mary & gets a bit more information. Which I requested the invoice where it states $3000 bill to understand how & why the total keeps changing. Fast forward to later that day when I send my brother to pick my vehicle up since I was told it was ready & to drop off rental to avoid any charges. Once there they still couldn’t present the invoice where it states $3000 total which Jason then calls me with a new total of little under $2900. Once my brother is there to pick my vehicle up which then I requested that invoice the only invoice they could provide was for a gran total of $2731.44 which apparently they will send my insurance company a new invoice with correct total to reflect $3000 which apparently they could not provide to me. After all this they still were not going to release my vehicle to me because they didn’t have the full payment. Which they wanted to send my brother back in an UBER & leave me careless for the next 4 days. Due to him not having a valid DL at the moment. All Jason could say was YUP. No accountability or remorse from Management even when they dropped the ball.

Feb 02, 2025

I would like to express my heartfelt gratitude to the incredible team at First Texas Honda—Chris Ray, Brandon Bromley, Alvin Reed, and Brittany Given—for their kindness and dedication in helping my cousin, Volma Overton III. He shared with them the difficult financial situation we had fallen into after becoming the caregivers for my 93-year-old grandmother with dementia. The team not only listened but immediately stepped in to help. Thanks to their support, we are now blessed to be driving Grandma around in a beautiful Honda Odyssey—the very vehicle they helped Volma and our loving family purchase just in time to surprise us for Christmas. We are beyond grateful for their generosity, support, and commitment to the community.

Feb 02, 2025

Tanner at First Texas is an amazing salesman - not your ordinary pushy type at all. In fact his way of helping worked for me finally after visiting so many dealerships with pushy salesman! He made it easy, listened to what I wanted and the price range I could work in and did his best to honor it. He did well. On the flip side when the numbers game was up and we settled on something I was sent to do the paperwork, and they did try yet again to up the price. I paid more than I had intended. I do believe I got a good car. The paperwork I finally went in after a couple weeks to get copies of - that end of it, run by someone other than the salesman was not as well organized. Then today I got the paperwork on a Zip drive. Hopefully everything I needed was in there regarding the warranty and maintenance. I did not get clear answers on how that works, which was a little puzzling.

Feb 02, 2025

The service at First Texas Honda was exceptionally exceptional. The advisor, “LEO Rodriquez,” went above and beyond to ensure that I had a memorable experience. I have been a loyal customer for many years and consistently receive top-notch quality and friendly customer service. I highly recommend First Texas Honda. Thank you, Leo Rodriquez, for your exceptional service.

Feb 01, 2025

I would recommend any of my family and friends to use First Texas Honda. I have used them for service previously and I was very pleased with the customer service and work on my car. This past week I came to purchase a car and I am very pleased. Corey was exceptional with helping me figure out what would work best for me (lifestyle and price range). The car buying process can be intimidating and Corey immediately eased any anxiety I had. I was not just a transaction but provided me with real advice and information. Definitely consider buying your car with First Texas Honda and ask for Corey. He not only helped me with the initial process but has been available for me via text/call for any follow up questions I have about my car. Excellent customer service.

Feb 01, 2025

My Apple CarPlay didn’t work. Three employees worked for almost an hour to get it to connect to a phone. They determined that they would need to put in a new cable. Mary took care of everything and got me a free rental car which was on site. The mechanic made a video while working on my car which he explained everything in a way I could understand. First class operation!

Jan 31, 2025

Agradecido con Jaime reyes, buena asesoría y buen atención al cliente , excelente financiamiento que me ayudaron con mi nueva CR V 2025 Gracias First Texas Honda

Jan 31, 2025

All employees were friendly and helpful. I appreciated the video taken by the mechanic and how he explained all areas if my car

Jan 31, 2025

Both Pito Sosa and Meghan Volkenberg(sp) were wonderful representatives for First Texas Honda. Professional, friendly, knowledgeable. Pito sold me the car and Meghan, finance manager, was so knowledgeable about the additional features of the sale. I did purchase the battery for life and opti cam products in addition to the car. A great experience with FTH.

Jan 31, 2025

Customer service is excellent!

Jan 31, 2025

Exceptional service. Dylan went above and beyond. I always have a good experience here. It's the only place I will take my car. I also bought my car here.

Jan 31, 2025

FTH provided a stellar experience. Mike, Abe, and especially Megan were fabulous. I felt like my business was valued and they all worked hard to ensure I was satisfied with my transaction. Megan even found a way to save me another half point on an already great rate. First class!

Jan 31, 2025

Got a text from someone at this dealership threatening bodily harm after leaving a negative review. On the advice of my attorney and others, I have removed this review. When my attorney advises me that it is safe to do so, I will put my original review back up along with screenshots of the messages.

Jan 31, 2025

Had a great experience, no nonsense visit. We worked with Kenneth and he was knowledgeable and professional throughout the entire process.

Jan 31, 2025

I had an excellent experience working with Rizwan Ali at Texas First Honda. From the moment I walked in, Rizwan was incredibly attentive, professional, and made me feel like a priority. He listened carefully to my needs and helped me find the perfect car, all while providing clear and honest answers to all my questions. What really stood out was Rizwan’s knowledge of the cars and the entire buying process. He went above and beyond to ensure I was comfortable with every decision I made. The dealership itself also had a great vibe, with friendly and helpful staff who made the experience smooth and easy. If you're looking for a stress-free car-buying experience, I highly recommend Rizwan Ali at Texas First Honda. He truly cares about his customers and will work hard to get you the best deal.

Jan 31, 2025

I purchased my CRV touring hybrid 2021 from Aaron at this location It was a long process but a good deal. He is very kind and understanding. THE SERVICE DEPT IS ALWAYS AMAZING!!!

Jan 31, 2025

It’s a scam. Show cars to say oh it’s sold! They think is smart to play with you!!!

Jan 31, 2025

Our service advisor, William Brown, was exceptional! Helpful, thoughtful, and knowledgeable, William kept us updated on the status of the repair and even helped navigate the insurance claim. The final repair job was impressive. Thank you William and First Texas Honda!

Jan 31, 2025

Sales team is excellent! Great experience through out the leasing process of my new honda. Taking one star away because of-the tinting issue that I have. I cannot see thru clearly from my rear view mirror because of the dark tint in the back glass. The tinting department is unwilling to correct without no charge. I think it’s unfair to NOT give proper information about what levels of tint can be used for proper visibility before tinting, especially at dealers place since they would know the vehicle better; and then try to charge customers when asked for correcting.

Jan 31, 2025

Spectacular work from Leo Rodriguez and the team at First Texas - attentive, worked with my schedule, transparent about the work and price. Thanks Leo!

Jan 31, 2025

Toni McCombie was the best person I’ve ever encountered in any dealership! Highly recommend going to her when you first come to First Texas Honda! I’d also love to give Megan a shout out to making the financing deal go a lot smoother.

Jan 31, 2025

Very nice staff. Very personable and helpful. Good service. Fast service. Thank you.

Jan 31, 2025

We purchased a honda crv from here. As first time buyers it was a good experience for us. Our sales representative and financial manager were helpful in getting us a good deal.

Jan 24, 2025

Ha sido un trato muy personalizado ,,,es muy buen representante de la agencia HONDA ,,,le deseo buenas vibras y bendiciones,,,GRACIAS JAIME REYES

Jan 24, 2025

I didn't expect my life to change when I went into First Texas Honda but it did. My car buying situation was unique and from the handshake and hello, Brandon Bromley picked up on that. From that point forward, Brandon made it obvious he was the best person on the planet for my situation. He sourced help from other departments, higher levels of management and potentially higher sources of spirituality. He made a Christmas miracle happen for my family and restored my faith in humanity (and car salesman). I believe he even sacrificed his own time and money to secure this miracle for my family! Thank you Brandon for being an awesome human and thank you and First Texas Honda for being part of an unforgettable Christmas for my family. Happy 2025!

Jan 24, 2025

My experience with buying my first car was like walking in park , everything was very well taken care of, I will definitely recommend it to my family & friend , thanks First Texas Honda

Jan 24, 2025

Toni & Megan were very helpful and easy to work with.