Fix Auto Santa Clara East

Jan 31, 2025

Although I did think Kien and his staff did a great job of taking care of my vehicle. The minor fender bender that my vehicle was involved in is almost unnoticeable. -Update: after 10 days the color is off still. I tried giving the shop the benefit of the doubt that once the paint and clear coat has cured the paint would be really close. Most angles and in most lighting the whole bumper just looks like a shade or two too dark. Now I noticed some oddities where the damage initially was. I noticed a dent forming and I’m not sure how. The weather has been warmer lately so I will take it back to the shop to see if they can fix the color and the odd dent. -Update: Kien took a look at my bumper and was willing take care of it. Excited to see the results of the fix and improved color -Final update: Kien redid my bumper and it looks spot on. Like a brand new bumper! Color match is about 100% spot on this time around. I’m completely satisfied.

Jan 24, 2025

Fix Auto was suggested by State Farm. The service was. friendly and efficient. The repair was flawless.

Jan 24, 2025

Kien from Fix Auto Santa Clara East is GOAT. I was struggling to get the other guy's insurance to pay for OEM parts for my brand new car that was hit in a parking lot. The insurance gave me the run around. After hours of dealing with them, I was only able to make headway because of Kien. He kept me informed throughout the entire process. The repairs are also looking good! I cannot recommend Kien and his team highly enough. It's never a good time to have to go to the body shop, but I know that Kien will take care of you there and give you peace of mind.

Jan 10, 2025

Our experience with Fix-It Santa Clara has been excellent. We have had, alas, several occasions to have our Teslas repaired both for accident damage and body work, as well as glass replacement. Eork quality and timely completion are excellent.

Jan 07, 2025

I had a road collision with someone rear ending me on the highway. I went to Fix auto Sanata Clara East as it was close to my place and a friend recommended them as a very good auto body shop. The service was great from the time I stepped in with the team taking care of all interactions with the insurance company and communicated with me every step of the way. My vehicle was returned to me with the work completed to my satisfaction and when had my car cleaned and looking great again. Thanks Kien and team

Dec 07, 2024

Highly recommended.

Dec 07, 2024

They are reliable and trustworthy no doubt to recommend to everyone to fix their vehicle! Job well done!

Nov 07, 2024

Kien Dao’s team is awesome 🤩 Kien and his team are both super professional and friendly! I HIGHLY refer you to use Kien’s shop when you have auto damage repairs required. I did not have any expectations going in but my car looks better now than before. Thank you Kien and team!

Nov 07, 2024

This place is great and I told Kien, he is such a nice guy. Great customer service. Long story short, I got into my first accident in 35 years. Not knowing what to do or how my insurance would handle everything. So this may be giving a good review to State Farm too. But State Farm got me a rental and recommended Fix Auto on their preferred list, me never having heard of them. But right from the start, their customer service and level of support was top notch, letting me know what they were doing, needed to do, time frame, etc. When I went to pick up the car when done, they even said it was okay if I drove and dropped off my rental car there and they would take care of it. My car was fixed right and looks great. They work well with you, the insurance company and the rental car place. Getting into an accident sucks, you know it does. But Kien at Fix Auto alleviated so much of my problems and stress about it all, by working with all of the entities involved. Thus, I am giving 5 stars ( I would have given more if allowed to) and a clear recommendation.

Oct 07, 2024

Fix Auto Santa Clara East did a great job in repairing the body damages on my 2015 Ford Mustang GT. First, it was easy to make an appointment for the day and time I wanted. The owner, Kien Dao, was good in explaining what needed to be done and their estimates were very competitive with the others I obtained from the other body shops. My car had fender bender damages on both sides and the driver side door was deeply bent in. Kien searched and obtained a replacement door with exactly the same color and power lock from out of state and the entire repair job was completed couple days ahead of time. I'm quite impressed with the thoroughness and quality of their work.

Sep 07, 2024

I found this shop through State farm's select service providers and am very happy with the outcome and process. The estimate was reasonable compared to other shops that I received quotes from. Kien was easy to work with and he even recommended choosing a rental car location that was right around the corner, making the drop off and pick up super easy. They did a flawless job repairing and repainting my bumper that had scratches and was slightly detached and completed the repairs in 2 days (originally was told 3-4 days). Another plus is that they washed and vacuumed my car too! I would definitely consider this shop again for any future auto body repairs!

Aug 07, 2024

Had my breaks changed here and it honestly feels the same as when I took them in no noticeable difference!

Aug 07, 2024

Incredible work! Easy to communicate with and very efficient. Highly recommend!

Aug 07, 2024

It was a wonderful experience! I had a broken glass and bumper need to be fixed for my Tesla. Ken was so thoughtful that he replaced the glass while waiting for bumper, so I have much less down time, then called me when the bumper and the rest of the parts arrived, was done in two days. The whole experience was smooth and clearly communicated, the job was superb, they cleaned the car inside out. It’s like NEW. Thank you so much, Ken and your team!

Jul 07, 2024

Good and honest communication, easy updates about process, part orders and timing of service.We are left without vehicle for so short time and service was completed faster than expected. Quality of work done is great and overall experience with the shop was excellent.

Jul 07, 2024

always deliver better than expectations

Jun 07, 2024

Very good communication and customer service. Super friendly and accommodating staff. Would definitely be my personal choice of car repairs starting from now on! They exceed the meaning of CUSTOMER SERVICE and they went way beyond of my expectation, Kudos to Steven, hes such a nice guy, he deserves a good raise too !

May 07, 2024

Excellent communication and customer service with very reasonable estimate on repairs and completed in time. I really appreciate Steven. Thanks for your kind support.

May 07, 2024

Quality work and great service! Trust their process and let them work their magic.

May 07, 2024

Right on schedule and great finish. The one I can recommend to any one.

May 07, 2024

Tbh they did a way better job than what I expected! Ken is a very nice, honest person and super easy to work with. He was very transparent about everything. The front desk dude is also pretty easygoing. Yes they would sometimes miss your calls which could be improved. But overall, I would still recommend this shop to anyone who wants get a car well fixed and a good customer experience

Apr 07, 2024

Great experience and very easy working with the place. They are very good at communicating and will send calls to let you know when the estimates/when the car will be finished. Definitely recommend! The job looked good and I was impressed.

Mar 07, 2024

Fantastic service. Smooth and efficient.

Mar 07, 2024

I am very happy with the service and work done to my car. I highly recommend this body shop over any other.

Mar 07, 2024

I took my car in and I was greeted with a smile. The place is so professional and will update you step by step on what’s happening with the vehicle. I highly recommend FixAuto to anyone. Thank you FixAuto

Mar 07, 2024

Kien is very professional and the work done on my car was great. I will definitely recommend his shop.

Mar 07, 2024

My experience with Ken at Fix Auto SC east was nothing short of perfection! Two windows in my truck were broken overnight, and my insurer (State Farm) had a list of approved service vendors -- Fix Auto was my choice and I'm certainly glad it was. Ken worked rapidly to (a) apply sheeting to protect my vehicle, (b) quickly searched and found replacement windows, and (c) Installed them the next morning. I could not have asked for a better experience and won't go anywhere else in the future.

Mar 07, 2024

Really good guys to work with! They earned they’re selfs a longterm customer.. easy process with them

Mar 07, 2024

Thank you and the Shop - great customer service and my Mom's Equinox frontend looks brand new...

Mar 07, 2024

Work was done professionally and completed a day earlier. Promised to give rideand nobody was available so Ken calledUber and paid for it

Feb 07, 2024

Great communication and everyone I talked to was incredibly nice and helpful. Highly recommend!

Feb 07, 2024

Ken is awesome! Very pleasant and helpful!

Feb 07, 2024

Very friendly and professional. They fixed my car on time as promised, it looks like new. Thank you 😊 🙏

Feb 07, 2024

You guys were nice and my car came back perfect. Thank you