Fix Auto Tucson - Thoroughbred

Dec 03, 2024

Excellent

Dec 02, 2024

They were great patient with me and walked me through all the steps. they were fair in their prices and work with my insurance company. I want to thank you guys

Dec 01, 2024

Excellent work. Excellent communication. Outstanding!

Nov 28, 2024

Fix Auto did an outstanding job of fixing my damaged car

Nov 21, 2024

This is a great paint and body shop. The quality of the work was exemplary and the staff were very accommodating. The car was finished on time.

Nov 21, 2024

Work done was awesome !!

Nov 14, 2024

Can't rate less than 1 star. If you read the "From the owner section" they call themselves a quality body shop and work tirelessly to ensure you and your vehicle leave their shop satisfied. Not for me. I was in a minor accident that dented a fender and scratched a small portion of the front bumper on my car. They were friendly to get my service and quoted about 2 weeks to complete the job so I dropped the car off toward the end of Oct. After 2 weeks, the car still has not been started because they couldn't get a fender and didn't want to repair current one. Shop denied my request for a rental or compensation on the work. Kept the car another week with no progress and had to have them put it back together. Picked up the car and there were scuffs and light scratches on the bumper that weren't there previously. Shop failed to do walk around with me before leaving so luckily I never left. Had the GM come out to show him and he said, "it's coming off with my thumbs." So I asked if it's ok to return a vehicle with more damage than how it came in and he said they could take care of it another day since the person left for the day. On my way home that evening a headlight wasn't working and so I called the next morning and they said they can look at it when they buff the bumper. Told them I don't think I would because of the lack of ownership and respect I got from Kevin. More of a part install and paint shop if you ask me.

Nov 14, 2024

The team at Fix Auto was very easy to work with amd they did an excellent job.

Nov 14, 2024

Update: Miata in 2024: The work was excellent. They frequently sent me updates and phone calls as apposed to my prior experience. I highly recommend Fix Auto. Honda in 2023: The work was great but they did not do a good job keeping us informed of what was going on. The initial estimate was around 2 weeks to repair but they would know more when they disassembled the car. We had to call multiple times to get a better idea after that even though they said they would call.

Nov 05, 2024

A very satisfying experience with a professional and courteous death. They kept me informed throughout the process and we're always available for any questions that I might have. Highly recommend their company to anyone looking to get their car repaired with

Nov 05, 2024

Great staff and very professional. Vehicle was repaired ahead of schedule. John was super nice to work with. I would recommend this facility and would bring my car here again.

Nov 05, 2024

I am always pleased with the work done here, the friendliness of the office staff, and the estimator being very knowledgeable.

Nov 05, 2024

Thank you for taking care of my Tesla!

Nov 05, 2024

The best place ever to get your vehicle repair thank you oh fix auto

Nov 05, 2024

They worked fast and even went out of their way to paint a little dent for me that had nothing to do with the actual dent they were repairing. I will definitely use them again.

Nov 05, 2024

This place is beyond expectations !!!The staff is great and friendly professionals,the place is very clean the work they do can’t be described cause perfect falls short, but a person who deserves a special shout out to John the Man is a 5 star as a person as a professional everything definitely recommended. Make sure to ask for John to help you if you want the best experience with fix auto thoroughbred !!!

Oct 05, 2024

Although it took months to repair our badly damaged car due to supply delays, overall our experience was made tolerable by the excellent communication skills of Fix Auto, who took the initiative every week to keep us updated and informed, and to answer our questions. Great staff and special thanks to John. The final repair was perfect and worth the wait.

Oct 05, 2024

Everyone was wonderful! So helpful and friendly! Everyone here from the front desk to the people helping me with my car was amazing. They really made a stressful event smooth and as easy as possible:)

Oct 05, 2024

Fixx Auto is the best body shop!! I won’t have my car repaired anywhere else. The repair is top notch and the people are wonderful

Oct 05, 2024

The Fix Auto technicians did an incredible job repairing my vehicle. It’s a 2015 and they made it look new again. My service advisor, John S., did an excellent job facilitating the repair and navigating the parts approvals along the way with the insurance company. John communicated with me throughout the process. With great pleasure, I recommend Fix Auto Tucson.

Oct 05, 2024

They are a great company to fix your car up. Edward was great keeping me informed of what was going on. My Ford Edge looks brand new. Thank you.

Oct 05, 2024

They were professional, prompt and understanding plus they fixed my car.

Oct 05, 2024

Extremely phenomenal facility and professional!! You need anything they are always willing to help!

Sep 05, 2024

Excellent workmanship very very satisfied. Highly recommend.

Sep 05, 2024

Great customer service. Edward was very helpful from the beginning of explaining my damages, the timeline for completion, and getting my vehicle back to me. Highly recommend.

Sep 05, 2024

I don't necessarily blame this shop, but they weren't able to get parts for my car in a 2 week span, and that disappoints me. They didn't try to do anything else with the car while they had it for a 2 week span. if I ever give my car back to them to continue work on it I hope it takes less than a week because it was ridiculous.

Sep 05, 2024

I had the best experience, I love the job they did fixing my car. I worked with Edward and he was the best, I would definitely recommend coming here!

Sep 05, 2024

I have been to Fix Auto two times with my 2022 M3 Tesla. The entire team goes above and beyond to help their customers. Customer satisfaction is their priority. I have never seen anything like this place. I recommend this place one thousand percent!

Sep 05, 2024

I have no words to describe how grateful I am for them, they helped me so much and they were always a phone call away to answer any questions I had. They were the best I could’ve ever asked during a very anxious time. Thank you so so much !

Sep 05, 2024

They did a great job

Sep 05, 2024

Very professional team! They had great communication throughout the entire process, and my vehicle was completed before the estimated date. This is definitely a company I will refer others to, and return to, if the need arises!

Aug 05, 2024

Fix is a great place. The staff right down to the office ladies were so helpful and kind. Everyone including the office staff were great and helpful. The work they did on our Tesla was really exceptional and we will definitely use them again. Thank you so much.

Aug 05, 2024

Great service and my car was fixed on time!

Aug 05, 2024

Our car looked brand new, thank you Fix Auto USA!