Fletcher Jones Audi Service Center

Feb 05, 2025

I just called in 11:37AM on 2/4 to confirm that the car wash is open, and whoever answered the phone did indeed say that it is. I arrived there 11:48AM and yet the car wash was closed and looked like it hasn’t been in operation all day. Their service department is great though when it comes to warranty service and routine maintenance, but keeping this 1 star review on until there is some action from the business to accurately report if the car wash is open or not.

Feb 02, 2025

Want to give a shout out to Joseph today (2/1/25, 130 pm) for helping me at the car wash he is a great guy and extremely helpful and professional. Thank you Joseph!!!!!!

Jan 31, 2025

Eric Ponce has consistently demonstrated exceptional dedication and professionalism in his service, leaving a lasting impact on those he works with. His unwavering commitment to excellence and his ability to approach challenges with a calm and solution-oriented mindset make him an invaluable asset. Eric’s hard work and his contributions go beyond expectations, showcasing his remarkable talent and strong work ethic. We deeply appreciate Eric's efforts and thank him for his outstanding service.

Jan 24, 2025

Erick went above and beyond to make sure my service experience was worth coming back for. Fast service, reasonable prices, and most importantly, repaired an issue on my car I wasn't able to figure out for weeks. Thank you Erick! Would definitely recommend bringing your Audi here for any service needed.

Jan 24, 2025

Professional

Jan 17, 2025

Reputable service however service associates will say one thing then do another, and if your primary is out for the day they won’t relay that information leaving you believing the price for the service you requested is one thing when in return it’s another, ultimately the main concern I had was not addressed and the issue is on going. Sad to have spent 2k+ for simple issues and I could not get my requests completed when it was effectively communicated to the first provider. I WILL not be returning here for service let alone to purchase a car or even trade. I recommend going elsewhere even if the drive is a bit further. Your dollar and word would stretch ALOT further. 👎🏽

Jan 10, 2025

Very poor communication and extremely pricey

Jan 07, 2025

Always get taken care of in a professional and timely manner great service! Wouldn’t take my S6 anywhere else.

Jan 07, 2025

Zach did an amazing job on my car detail at last minute notice. Love coming to this location.

Dec 07, 2024

A big shout out to Joseph at the car wash who went above and beyond to ensure my Audi S4 was spotless. Thanks!

Dec 07, 2024

Dan is a pleasure to work with! Would definitely recommend!

Dec 07, 2024

High professional service center

Dec 07, 2024

My experience bringing my car here are positive and good! Eric P gave fantastic service when bringing my car. He is very attentive and quickly responsive when I have questions of my Audi or need to bring my car to be serviced. Eric makes sure I do not leave with any questions unanswered and provides all the help. He is doing a great job and I would definitely recommend him as your service advisor.

Nov 07, 2024

Always had good experiences with the service advisors here. My issue is that they would not preform a simple software update on my 2020 S4 that would've fix the issues with the MMI and audio system without charging me over $1000. Even though I had paid for the extended warranty and the car was only 3 years old at the time. I even expressed interest in trading it in for an SQ7 and my request was still denied. Having owned a few Audi's, this left a bad taste in my mouth. I took my S4 and traded it in the next week at another dealership for another car brand. Why be loyal to a car brand if they aren't loyal to you?

Nov 07, 2024

I recently had an extremely disappointing experience with Flecher Audi in downtown Chicago. After leaving my vehicle for what should have been an oil gasket repair, I was strung along for three weeks with constant excuses, delays, and requesting more money. The service team repeatedly lied about the status of my vehicle, and it became clear that they were using tactics to scam customers, particularly targeting women. Their lack of transparency and professionalism is unacceptable from managers to the service writers, and the inexperienced mechanics. I urge anyone considering getting service/repairs at this Audi dealership location to think twice and look elsewhere. “DON’T FALL VICTIM TO THEIR DECEITFUL PRACTICES.” Had to add 1 star....... deserve no stars!!!! SMH Greed!

Nov 07, 2024

I've never had a negative experience here. This is my default go to service center for my car.

Nov 07, 2024

While expensive, the services are professional including a reliable primary contact Mike Krapf, a video tour of the car with the mechanic, a Uber contribution and the car was back on time.

Oct 06, 2024

Bought two keychains, thought they were great. Staff was very polite and friendly.

Oct 06, 2024

This review is specifically based on my experience with Elias Lopez and Sam. I had been referred to Fletcher Jones by Ron at European American Motors and Florin at Lincoln Park Import Service after being told that I would need timing chain service for my Allroad. Both independent mechanics suggested I take the car to be diagnosed directly from Audi due to an extended warranty for the timing chain for my model — I had also received a postcard in the mail about this extended warranty for the timing chain service. I was basically running up to the very edge of the extended warranty period to get this service done and was concerned about the out of pocket costs should it be determined that it wasn't necessary or not covered by warranty but needed to get the final word from Audi directly. Fortunately, I had all of the documentation that I had properly maintained and serviced the car during my ownership of it. Elias helped me through the process and communicated everything between the Audi warranty center, the mechanics at FJ and me. He shared the good news that the timing chain replacement would be covered by Audi, with no cost to me out of pocket. I did have a couple of other repairs to address and still had to pay out of pocket for another repair, but all things considered, the warranty replacement of the timing chain is a huge win and I'm just happy to keep my car. Elias and Sam went above and beyond and I'm truly, truly grateful to them and their service.

Sep 06, 2024

Fletcher Jones Audi at 939 N Elston is fantastic. I had a few issues with my truck was helped by Servando Lopez who made the whole process easy and no stress. Great service.

Sep 06, 2024

Got a quick fluid top off $10. Quick and courteous. Love the free car washes- such a great perk!

Sep 06, 2024

Johnathan was very helpful he address all my concerns, The location is very clean everyone was nice. One of the best Audi service center I have visit.

Aug 06, 2024

Eric P. at FJ Audi is the best, super helpful. Customer service is great at Audi as well. And they have their own car wash we can use anytime

Aug 06, 2024

I am not one to post a review for a service center, but this one deserves it. I bought my first Audi (Q5) in May, and unfortunately had issues 3 weeks in. I was upset, and disappointed. I called Fletcher Jones immediately to take the car in. When I arrived, I was greeted by Sam B, who was so helpful! Explained the process, and check in to make sure the car was riding well after the repairs. What makes this a 5 star review is the quality and customer service didn’t stop. I just took my car in for maintenance, and Mike K helped me out. Incredible service and communication! Had my doubts about Audi, but FJ service center had erased any doubts! Hopefully these two gentleman get the recognition they deserve!

Aug 06, 2024

These guys are always on point taking care of my car.

Jul 06, 2024

Always enjoy their customer service