Ford Service Center

Nov 23, 2024

Very hard to get an appointment. Sometimes rude.

Nov 07, 2024

You don't even deserve 1 star. First I don't care what my problem on car was. You told me I needed a 200.00 battery and my battery was new. People should be able stay with their car watch what mechanics do to their cars. I bought a new battery in December. I told the lady how start the car when I dropped it off. No one listens to woman. Ford sold a car they knew had transmission problems. Now my car won't move. Instead filling landfills with junk make better vehicles. Hire less people. And make better cars. Battery test good.

Oct 07, 2024

Beverly Lang saved you guys for us. I actually was not super happy with my initial service. They rebuilt my clutch and because they knew we were in a bit of a bind. They reused old parts without asking. I definitely would’ve rather have paid a few hundred more dollars with such an expensive job as it was then save a few hundred dollars. Although, I will say that they had good intentions. However, we had to get a copy of the invoice and they operator Beverly Lang went above and beyond to help us out. Even learning her way around to help us herself when everyone else was busy. She checked into make sure we were all set after and I just really appreciated it.

Sep 07, 2024

High quality service

Jun 07, 2024

Top notch customer service and experience provided! Deb gave excellent hospitality.however, I did not get the other two people names that made sure I was well taken care of but I was provided a very warm and welcoming experience when serviced in the service department on 06/06/2024

May 07, 2024

One of the best in the state! Thanks for taking care all the needs for the 2016 Ford Fusion

Mar 07, 2024

Prompt, efficient. Friendly… great experience

Dec 07, 2023

Between scheduling an appointment for earliest available time slot (2 weeks out) to then waiting over 3 weeks for a transmission to be repaired, this was highly frustrating experience. While it was "free" due to warranty, I still was out nearly $2,000 for a rental car for over a month.

Dec 07, 2023

Friendly..quick..clean!!

Dec 07, 2023

Service was completed quickly.

Dec 07, 2023

Very friendly people

Dec 07, 2022

Best service department Fors has in a dealer. Call serive directly. If you call and select to schedule, you get a mother working from home with her crying kids in the background trying to schedule and giving you incomplete answers because she's not at the dealership and has no idea what is going on.

Dec 07, 2022

Great service pretty quick.

Dec 07, 2022

I always receive an amazing service here. Thank you so much guys.

Dec 07, 2022

Logan is awesome!

Dec 07, 2022

No wait, excellent service

Dec 07, 2022

Refused to fix tire with nail in. Don't think they really wanted to do it. Fixed it myself.

Dec 07, 2022

So so

Dec 07, 2022

Excellent service

Dec 07, 2021

Bought a used F150. Sales department was great, especially Bryan Parsell, so I liked that. I would definitely NOT use the service department though. I took the F150 back there three times to have an issue with the parking break sticking fixed. At the end of my third visit, I walked out to the truck, which they had supposedly just fixed, & the parking break stuck again the very first time I applied it, while I was still sitting on their lot. To make matters worse, they told me I'd have to pay another $210+ on top of what I had already paid them to fix the same problem. I don't think they had even correctly diagnosed the problem, but they wanted me to pay more & more money to fix it. Go to a private mechanic or the service department at a different Ford dealership, but do not have repairs made here.

Dec 07, 2021

Passing through Cinn, car trouble, was treated first rate, car fixed and on my way. Thank you Woody Sanders Ford !!!!!!

Dec 07, 2021

Tom Ballinger our salesman and Andy was just awsome to work with. Great enviroment. I highly recomend if you need a vehicle go to KINGS FORD !

Dec 07, 2021

Average for a dealer service department.

Dec 07, 2021

Excellent service and follow through. Eric and the team are awesome and they that gel so nicely. We will go nowhere else now for car service and repairs.

Dec 07, 2021

Good technicians,good service writers, pleasant, professional. Don't oversell

Dec 07, 2021

They do good service

Dec 07, 2021

They do good work, though it can be difficult to reach someone.

Dec 07, 2020

We needed recall work done. To make matters worse the actual problem that the recall would fix occurred (our door would not stay closed). Our local Ford dealer wanted to schedule us a week out. We couldn't wait this long so we called Kings Ford. They got us in the same day with no hassles. A loaner car was provided as well. The following day we got our car back without any further delay. Thank you Kings Ford!