Ford Service

Feb 06, 2025

Ricky and Junior did a great job taking care of my new Raptor. Great communication throughout the service process. Fit me into their busy schedule with little delay. Truck came back exactly as I had left it in their care.

Feb 03, 2025

Hola la compañía Ford nos atienden muy bien a todo el personal y el servicio que le da a nuestros autos

Feb 02, 2025

Great at diagnostics and competitive prices when compared to other dealerships if you want to go that route. Jessie and Peter are fantastic service reps.

Feb 02, 2025

Jesse, the service representative I worked with was very friendly, helpful and communicative throughout my entire car service. I will go back to Ford Downtown because of the exceptional customer Service Jesse showed.

Jan 30, 2025

Smooth and easy

Jan 23, 2025

Jesse was awesome. Very professional, easy to talk to you can tell he’s been doing customer service for years. I appreciate the communication on my service and will gladly come again.

Jan 23, 2025

Jr. Rivera is absolutely AMAZING!!! Every time I go to visit the Ford Downtown location he assists me and does a wonderful job! I truly appreciate all the help Jr., till next time!!!

Jan 23, 2025

Junior help me out. He explained to me what my contract covered and answered all my questions. It was a great experience

Jan 23, 2025

Went there recently and was helped by Jesse Clark who was an amazingly friendly person! He was super helpful with any questions and with everything I needed. I would definitely be coming back for my service and asking for him!

Jan 16, 2025

This service center is routinely one of the best I’ve been to. Jesse Clark is one of the best service advisors around and a pleasure to work with every time.

Jan 16, 2025

Top shelf experience. Car runs and sounds great. Repairs done on a timely bases. Thank you Junior Rivera for your outstanding customer service and communication.

Jan 16, 2025

Working with Jesse Clark from Ford of Downtown LA was easy. He kept me updated and sent me information and estimates in a timely manner. The techs did a great job on my car! Will be back in 6 months!

Jan 06, 2025

A tech came home to update something for the electrical panel

Jan 06, 2025

After hopping from one auto mechanic to another, I have decided to take my vehicle to the dealership for replacement of turbo charger. It is now in good shape. Running like brand new. Jesse is one of your best advisers. He is friendly yet professional. I would definitely recommend your services to my friends and family. Now that I’ve mentioned friends and family, a senior manager from where I work, his name is Peter Martil had recommended that I bring my car to the Ford dealership and look for Jesse. And I did. Anyway, I give Jesse five stars. He is a keeper.

Jan 06, 2025

Exelente trato profesionales en su trabajo se los recomiendo amigos ...

Jan 06, 2025

Jesse was super attentive as soon as we arrived! We came in for a recall and Jesse ensured that would have it fixed that day. And continued to keep communication throughout the process. Once we got the car back he went over all the findings mechanical wise. A class service!! Good to have an experience with you guys!!

Jan 06, 2025

My service rep Peter Chavez was great! He was very helpful and kind. I felt very comfortable interacting with him. He helped me with my car a few months ago in October and I’m glad I was able to work with him again.

Dec 06, 2024

Alisa Retunski did an outstanding job. She was personable and professional. Answered all my questions and keep in contact with me throughout the repair.

Dec 06, 2024

Ford of DTLA is where I take my bronco for service. I have always received the best attention from the staff. On my last service Jesse helped me out and resolved an issue really quick. I also get my car on time or before. I would definitely recommend it.

Dec 06, 2024

Great Experience! The Rep at the service center Mr Rivera was amazing and super helpful. Made sure drop off and pick up after my service was a very fast process. Kept me updated through out the whole time they had my Vehicle.

Dec 06, 2024

Great Service

Dec 06, 2024

Great customer service! Thank you Jr.

Dec 06, 2024

I recently visited Downtown Ford for a brake replacement, and I couldn't be happier with the service I received. My service advisor, Jesse Clark, was outstanding. He kept me informed throughout the process, answered all my questions, and provided top-notch customer service. I highly recommend Jesse to anyone looking for a trustworthy and communicative service advisor. The work was done efficiently, and my car is running smoothly again. Thanks, Jesse, and the Downtown Ford team, for a great experience!

Dec 06, 2024

Service advisor Jesse is the best!

Dec 06, 2024

Tech needs to show his work on video not just a 5 second snippet with voice of what was completed. Mercedes techs do a way better job across the street. Same owner of both location. Oil was left on painted front fender surfaces. But service seems great thus far. There is always room for improvement like caring More about owners cars In regards to the simple things described above. Thanks

Dec 06, 2024

Wonderful customer service and kind people. First time at the dealership since purchasing my Bronco elsewhere. Will definitely be back!