Ford Service

Dec 06, 2024

I recently visited Downtown Ford for a brake replacement, and I couldn't be happier with the service I received. My service advisor, Jesse Clark, was outstanding. He kept me informed throughout the process, answered all my questions, and provided top-notch customer service. I highly recommend Jesse to anyone looking for a trustworthy and communicative service advisor. The work was done efficiently, and my car is running smoothly again. Thanks, Jesse, and the Downtown Ford team, for a great experience!

Dec 06, 2024

Jesse was super attentive as soon as we arrived! We came in for a recall and Jesse ensured that would have it fixed that day. And continued to keep communication throughout the process. Once we got the car back he went over all the findings mechanical wise. A class service!! Good to have an experience with you guys!!

Nov 30, 2024

Alisa Retunski did an outstanding job. She was personable and professional. Answered all my questions and keep in contact with me throughout the repair.

Nov 30, 2024

Ford of DTLA is where I take my bronco for service. I have always received the best attention from the staff. On my last service Jesse helped me out and resolved an issue really quick. I also get my car on time or before. I would definitely recommend it.

Nov 30, 2024

Great customer service! Thank you Jr.

Nov 30, 2024

Service advisor Jesse is the best!

Nov 30, 2024

Wonderful customer service and kind people. First time at the dealership since purchasing my Bronco elsewhere. Will definitely be back!

Nov 23, 2024

Great Experience! The Rep at the service center Mr Rivera was amazing and super helpful. Made sure drop off and pick up after my service was a very fast process. Kept me updated through out the whole time they had my Vehicle.

Nov 23, 2024

Great Service

Nov 16, 2024

Tech needs to show his work on video not just a 5 second snippet with voice of what was completed. Mercedes techs do a way better job across the street. Same owner of both location. Oil was left on painted front fender surfaces. But service seems great thus far. There is always room for improvement like caring More about owners cars In regards to the simple things described above. Thanks

Nov 09, 2024

Great service experience at DT FORD. They were quick and my rep Junior was very courteous and thorough!

Nov 07, 2024

AMAZING CUSTOMER SERVICE I APPRECIATE JUNIOR IN THE SERVICE DEPARTMENT 🫡

Nov 07, 2024

Excellent customer service. Quick and efficient. Nice people

Nov 07, 2024

I absolutely love Ford of Downtown LA!!! After a disappointing experience with Ford of Montebello I brought my 2018 Lincoln MKZ Hybrid to Ford DTLA and dealt with Alisa in the service department. I had done my research and Google said my hybrid system/transmission was covered for 8yrs or 100k miles and I was within that range. She told me it would be like $250 to scan the car and do an assessment which was fine. On day seven she texts me to come pick up the car it’s fixed, and even offered to send a car if I didn’t have a ride. I asked how much the bill was and she said zero that it was covered under warranty. The car was bought used and it was not a “certified” or had any extended warranty. Just the factory warranty. I was already looking for lemon law lawyers, Independent mechanics etc. wondering how I’m gonna pay a 4K repair bill. And was floored to find out it was zero!! Not even the $250 I had agreed to!! Love this dealership!! I even asked Alisa to call me a sales guy to see about trading it in. She call Darrius who showed us several possible trades. No more hybrids for me, we couldn’t make a deal but I highly recommend DTLA Ford to anyone for their service and integrity!!

Nov 07, 2024

Service Advisor, Jesse, was professional and pleasantly compassionate for my vehicle’s status and condition. He provided some general updates and assured me that the maintenance service and other items I elevated would be looked into and service as appropriate. My vehicle needed to stay overnight however Jesse was helpful in securing a ride to rent a car and kept me abreast.

Nov 07, 2024

son muy excelentes me encanto

Nov 07, 2024

Jesse was my contact rep and he was great!

Nov 07, 2024

Jesse, the service representative I worked with was very friendly, helpful and communicative throughout my entire car service. I will go back to Ford Downtown because of the exceptional customer Service Jesse showed.

Nov 07, 2024

Well organized, professional, friendly service. Great communication.

Oct 07, 2024

Junior es pésimo en atención al cliente. No sabe cómo tratar a los clientes y es grosero