Ford Service Walnut Creek

Jan 31, 2025

If you have been to a BMW service center or even a Mercedes service center, this service center is on par! Got there, no waiting, took my information, all computerized,. The when I picked up the vehicle after the service, I was asked (even though I was already treated, by several others if they could help me. Excellent service!

Oct 07, 2024

Service people are super organized and professional. They have a great waiting room and I spent all day there. Very clean and coffee etc. etc. service team however ordered wrong part and not so great on time estimates. Shuttle service runs frequently, if that's a need.

Oct 07, 2024

Too expensive.

Jul 07, 2024

Best dealership I've been to in the country! Had one of my door locks repaired, they were quick, friendly, and aware of all their customers. Joe was honest and accurate and diligent with keeping me up to date on repairs needed and time it would take. Also, Andrea ringing me up was incredibly fast and had a fantastic attitude. Love the energy here, highly recommend!

Jun 07, 2024

Generally very good. Last time, not so much. Initial visit - Ordered wrong parts. Then when finally parts in, and completed. Made agreement to pick up from lot in front after hours. But left in wrong place and without keys locked inside, as we agreed on. Two wasted trips back and forth from Oakland. Costly and time consuming.

Jun 07, 2024

my customer service rep ANDREW was very friendly courteous and professional and kept me informed, and both ladies at the counter were very nice - always a good experience there :)

May 07, 2024

Had to bring the company vehicle here. Maxine took care of the order. I expected the truck to take a few days but to my surprise it was ready the same day!

Mar 07, 2024

Worked with Service Advisor Joe. His high integrity and honesty has changed my attitude about car dealerships. He will now be stuck with me as a customer for all of my Ford vehicles. He has been nothing but professional and has a solid attitude and can take a joke! 2 of my 3 Ford vehicles were purchased from w/c Ford. Since I am unable to crawl under my cars due to a recent health issue.. Joe has been selected by Me to help me keep my cars on the road. The quality of work from the technicians has been above par. I'm happy to say W/Creek Ford has my business.

Feb 07, 2024

2013 Ford Fusion came in then smooth and left out even better customer service is fantastic the management is the best The staff is always friendly What's 444000 miles on my clock 2.0 Turbo still rides smooth I drive from Oakland to Walnut Creek Because They Keep A5 Star Rating With Yelp Compared to Others

Feb 07, 2024

Always reliable fast service. Appreciate the ride home. They wanted $250 to diagnose tightening a little looseness in steering and I don't know how much more to turn the screw, which is what a gas station mechanic informally said was needed. Uh, no.

Feb 07, 2024

Attendant of parts super rude! I Don't understand why be so rude with customers! Next time I need parts for my Ford I prefer drive 50miles than go back at this store! If you don't like what you do just move and give opportunities for someone else

Feb 07, 2024

Clean and efficient.

Feb 07, 2024

Courteous staff,clear plan of service,ride to and from job,car returned clean and driving like new,great service thank you. Highly recommend this place.

Feb 07, 2024

Good service

Feb 07, 2024

Great customer service

Feb 07, 2024

I've been taking my car here since I bought it across the street in 2014! The service staff are always so nice and welcoming and ready to explain any questions. Today, I tried out their free shuttle service to go get my car when it was done. Between placing the call for the service and getting into my car to drive home took less than 30 mins. Great service!

Feb 07, 2024

If you need service on a Ford (or maybe anything else) go to this service department, definitely do NOT go to the similar brand 20 miles east off of Highway 4. The difference was that John actually seemed interested in helping me and once my truck was in he called twice with updates plus they gave me a ride to get a rental while my truck was being worked on. If I have any future needs for service I know where to go, Ford Service in Walnut Creek.

Feb 07, 2024

Made an appointment for an oil and filter change and upon arrival was quoted $120. I asked if that was for full synthetic oil and was told my car didn't take full synthetics and a full synthetic would cost $170. I went elsewhere for an oil change. Update: A ford representative gave me a call and walked me through the pricing breakdown and mentioned coupons that could be located online. I appreciated the personalized touch greatly. Thank you Walnut Creek Ford for your continued service.

Feb 07, 2024

Not a long wait for an oil change

Feb 07, 2024

The best most professional service organization around. I put my trust in Walnut Creek Ford 25 plus years ago, and they haven't let me down yet regardless of what vehicle you bring in, you will always leave satisfied

Feb 07, 2024

This is my go to Ford, John is always a pleasure to work with. He answers all my questions and just overall help me feel confident in whatever needs to be done. Also, the Lady’s at the first desk are always friendly and in good spirits. All around good customer service from anyone I’ve ever spoken to here. Great team.

Feb 07, 2024

Took almost 1 month to replace transmission under warranty and they didn't even provide rentals. Their Ford and Lincoln 10 speed transmission is a joke. Worst transmission ever build. After parts arrived it took them 10 days to install the transmission when in another shop they did the same job on a expedition in a 4-5 hours. They keep delaying cars under warranty repairs since they don't get paid much for warranty repair

Feb 07, 2024

Wanted batteries for my 1979 Ford F250 4X4 and they found them in one day.

Feb 07, 2023

Always get great service at Walnut Creek Ford.

Feb 07, 2023

Dealership prices without dealership service. Repeatedly told me they would call me back tomorrow with an update on my car and then didn't. It took them weeks just to diagnose my problem. Told me my car was ready to be picked up and then I had to wait around for fifteen minutes while they gathered my paper work. A disappointing experience overall.

Feb 07, 2023

Love it! Fantastic service, fast, reasonable prices, trustworthy.

Feb 07, 2023

Service above and beyond!