Frank & Bob's Auto Service

Feb 05, 2025

I shouldn't have taken my vehicle here. The man who runs it didn't strike me as trustworthy when we first spoke. When I walked out, I almost turned around to retrieve my vehicle but decided to give them a chance. That was a mistake. I asked over the phone to make an appointment and get a quote. He waved me off. "Just bring it in," he said to every question. I should have known then to take it to the place I normally do. My requests were simple - oil change, inspection, check tires, quote repairs. I wrote it all down so there was no misunderstanding. I had to fill out the service slip myself. They don't use a computer, they use carbon copies. The man running the place said he didn't know what a "quote" was. He said he didn't know what the "FD" (front drivers') or "RP" (rear passengers') tire was, and asked me to clarify repeatedly. When I picked it up, he charged me $152. This was $15 per tire for checking them, plus $94 for the oil change (this must be magic oil) plus $15 for the oil change labor (I guess $94 wasn't enough). I paid with my debit card, which he did not return. I was in a hurry so I failed to notice. I called the next day to ask about my card, and he said he didn't know about that, then hung up on me. This man does not inspire confidence and does not strike me as trustworthy. I wouldn't go there again. I shouldn't have gone there the first time. There were many glaring red flags which I ignored because of the convenient location. The shop workers, however, seemed friendly, helpful, and knowledgeable, which is why they get 2 stars instead of 1.

Jan 06, 2025

Great place friendly people!

Dec 06, 2024

Great experience. Got our car in and out fast. Great communication. Great guy.

Sep 06, 2024

Have taken my car for inspection there multiple times. Good service and relatively quick.

Aug 06, 2024

Con artists

Jun 06, 2024

Called to ask a simple question. Was rudely told they were closing shortly and hung up. I just needed a Mo safety Inspection....

Jun 06, 2024

Old school pros. They’ll get it done for ya.

May 06, 2024

I should’ve never believed the “we will call you with a price” promise the old, creepy and rude man that owns this place. I had a gut feeling but I trusted. Called me a day later saying the car was ready and it was going to be $850. No authorization, no call, no nothing. Instead he yelled at me on the phone saying “I thought you’d be happy that we fixed your car.” “What were you going to do? Take the car from here?” I feel taken advantage of and after doing some research, it turns out the issue my car had was worth no more than $300. What a disgrace. Seems like they do this to most everyone that pays them a visit.

May 06, 2024

They were honest and helpful, I was able to get right in.

May 06, 2024

Told me they would take me right away and no one was there and that they’re very lenient on inspections. I get there and they tell me I’m going to fail right away and that there are lots of people in front of me. I drove an hour to get there and told him and he said no issues just come and we’ll pass you. Nothing was wrong with the car at all besides no cats.

Mar 06, 2024

Speedy and great work on my car. They squeezed me in for a last minute oil change before they closed and on another occasion saved me a few hundred on shocks and struts compared to other quotes… and they had it done in just a few hours!

Feb 06, 2024

Great guys great work thanks man!

Feb 06, 2024

Great work and service

Feb 06, 2024

I had made an appointment for just before 5pm, and braved a storm heading back to KC to make the appointment. When I called by 4:30, about to arrive, the old man who typically picks up the phone said I was too late, and hung up on me. I called him back, trying to get more information about when I could do what they originally told me I could do. This man was tremendously rude, chastised me for asking when on Monday I could come in, and said “Ma’am, you’re asking too much for a $12 inspection.” So- asking for an appointment time is too much, and if he doesn’t want to talk to you, he’ll hang up on you. I thought I’d found a place to take my car, but I was clearly very wrong about that.

Feb 06, 2024

This place is great. Inspections and and they have a quick turn-around on any repairs. They do all my car repairs. Come check them out.

Feb 06, 2024

Very friendly but couldn't do what I needed

Feb 06, 2024

Greatest shop in the world me and my wife's car broke down around the block from there and they put my car up on the rack and checked it out for Free!!!

Feb 06, 2024

Something about this place makes me want to tell my children to stay far away. Creepy bunch.

Feb 06, 2023

First visit here and nothing worked right. Second time? Excellent!!

Feb 06, 2023

Great guys

Feb 06, 2023

I live in the neighborhood and my mechanic recently closed. I attempted to talk to this business about a car issue my wife was having and before I could even get to it they derided me and laughed at me. My neighbor had recommended this shop, I recommend not attempting to even communicate with them because it is a waste of time.

Feb 06, 2023

My favorite auto mechanics! Fair price and very honest. They are so busy they do not need to create more work by lying to you.

Feb 06, 2023

My wife went to Frank and Bobs for an inspection to renew plates. They called to say that the rear brakes were leaking fluid and needed replaced. They quoted around $900 for all four brakes, and if we just replaced the rear ones, about $400 less. Expecting it to be around $400-$500, she told them to just replace the rear breaks. When she picked up the car, they had charged us $927.99. And this was just for the rear brakes. I went in to question them after this, and the owner tried to tell me that it was "just an estimate". Their estimate was about 50% off the final price? I looked on the invoice and they charged $131.98 for each caliper. Autozone does not have one listed for this car over $91.99. Rear rotors were invoiced at $98.99. Autozone sells them for $52.99. They mark up parts up to almost %100 in addition to the labor charge. This is unacceptable. I went up to get the difference back and Nick wanted to have a shouting match before begrudgingly refunding $80.00 (about half what it should have been). He tried to tell me that never has anyone accused him of this in 50 years. Looking at other reviews, that is a complete lie and it happens all the time. I don't fault the mechanics, they seem nice. It is the owner that will overcharge whatever is quoted to you. Please take your car somewhere else, they are not honest with pricing. PS - see attached invoice for the parts we were charged. Look up prices for yourself for an '06 Honda Civic.

Feb 06, 2023

Not too bad at all. I'm new to the area so trying to figure out the goto shops and trustworthy mechanics has not been easy. The guys here took care of me, offered advice for future repairs and gave me confidence in coming back for anything in the future. Thanks for the help.

Feb 06, 2023

These guys were so helpful, courteous, and quick. Went for an inspection... Said there were people ahead of me...Went across the street for a glass of wine and didn't even get to finish it. Was in and out super quick. Great experience.

Feb 06, 2023

Was able to get in and out in a reasonable amount of time, on short notice. Enjoyed the convo w the dudes that work there.

Feb 06, 2023

Wow! Thankful for these guys! I ran over a thick wire and got a flat. We called everywhere to get it fixed so I could get my vehicle home. Every place wasn’t available. We called here and 5 minutes later we were getting into the shop and getting it fixed. Thank you guys for helping me and my family get back on the road.

Feb 06, 2022

Absolutely Horrible experience. I was quoted $45 to do a check over of my car. When I picked it up, the charge was $300. Absolutely NO work was done to my car at all. I DO NOT recommend anyone using this business. It is a Rip-Off.

Feb 06, 2022

Very knowledgeable and reasonable.