Franks Automotive Center LLC

Nov 22, 2024

Very respectful

Oct 06, 2024

Where do I start? DO NOT take your automobile here - find another shop! This shop had my truck for damn near 7 weeks only to overcharge me and give me truck back in worse shape than before. I have 3 witness that can attest to the fact my truck was running better before than now. They are trying to downplay the fact they didn’t do anything wrong —fine— I do know my truck was idling and driving smoothly when I dropped it off- draw your own conclusion. Not only is my service engine light on, the light is blinking!! All they are doing is giving me the run around. Stay away from Frank’s Automotive - you been warned! If you do drop you car off here take a video of the car running prior to dropping It off so there are no discrepancies. I’m reaching out to investigative reporter to hopefully bring some light to these tactics/consider other legal actions to recoupe my funds + damages. Horrible service/experience. The owner promised to make this right two and failed to do so. Stay away from this business! Advice: Take pictures and a video of your car in/out before you drop it off Get a detailed service tag (Description of the services to be completed) Write on the service tag “Total cost is not to Exceed $xx.xx”. Replace XX with the actual dollar amount Sign your name next to this statement Take a picture of the service tag before you leave When you pick your car up take a video of the entire process from the moment you arrive until your car is brought around Make sure you are satisifed before you leave Or better yet don’t do business here! Read other reviews!

Sep 06, 2024

They had my nephew car over three months had to have it towed to a Dealership after they sad they couldn't complete the work that needed to be done.

Aug 06, 2024

My experience with Frank’s Automotive was the worst I have ever dealt with in my twenty-five years of life. The customer service was helpful in the beginning, but quickly deteriorated after my mother and I started to call every few days questioning why the repairs took as long as they did. The excuses started to pile up quickly which made the experience even more frustrating. I was without a car for over a month and spent almost $2,000 only for the check engine light to come back on. They damaged the driver side door handle and all but one of the windows work now. During my times at their location, I witnessed other customers arguing with employees and visibly not having a pleasant customer experience. I reported this experience to the BBB and the Georgia Attorney General's Consumer Protection Division. Take your business elsewhere.

May 06, 2024

Horrific, single most worst experience I've ever had, after taking it in for a clutch job. A new motor a new transmission brand new gearbox master cylinder clutch. Over $3,000 almost 4 later the original problem was still not fixed I took the vehicle back four times they finally told me they would be no refund they couldn't fix it they tried. Just like that can you believe it rude staff

Apr 06, 2024

If I could give 0 stars I would. This place lacks organization and communication! And they over charge for poor poor service! They have had my boyfriends truck for a whole week now and everytime he calls to check on the car they either aren’t answering the phone or we’re given a false time estimate of when the truck will be ready. He’s always just about to put the part on and we’re having to give them another hour or so which has always turned into another day! We will not be returning!

Mar 06, 2024

So this is the second time here. First time was nice professional and accommodating. One day out of the week I’m free to get all the run arounds done. To My surprise I was told they had no time to patch a tire. With only two people being serviced in which I was one.

Mar 06, 2024

I needed Rotors horribly bad, so Frank’s Automotive & Transmission was there for me once again, also installed new brake pads to add to my safety. As usual it’s always a 👍🏽for me. Great job Kevin!

Mar 06, 2024

Super friendly and helpful, good price and quality work. The owner was extremely outgoing and helpful in a difficult situation.

Feb 06, 2024

Amazing and excellent! Thank you for quickly repairing the part that was hanging under my car because of heavy flooding today 1/9/24

Feb 06, 2024

Prompt service at a affordable price

Jan 06, 2024

Do not bring your (luxury car here). I’ve brought my Audi A4 2011 here on, November 6,2023 and 30 minutes after receiving my car back it was on fire, once I drove on the expressway. Me, my daughter and my unborn son at the time, was in this vehicle. In total Ive spent 900 dollars on trying to get my vehicle repaired properly. The first time I arrived here at Franks they power washed the oil from underneath my vehicle, because the problem was an oil leak. They charged me 100 dollars that day. The front desk clerk explained to me, that I need to drive the car for two days and bring it back because they can’t tell where the oil was leaking from. Drove the car brought it back, they then explained they need to do a diagnostic for the vehicle which was 75 dollars. After the actual repair the receipt was for a total of 723 dollars. This shop doesn’t have the proper equipment to scan luxury vehicles exact problem. I’ve asked for my money back and the front desk clerk told me no they don’t do refunds. I’m at a total lost for this vehicle. My safety for me and my family was at risk. Please find a better mechanic shop that will service you for the price you’ve paid.

Jan 06, 2024

Oil change for a mini Cooper. So mid price filter and 5 quarts synthetic. Was told it had a very bad oil leak around some seal or other. It's been several days since I was told that. I've driven the h3ll out of it. Oil level is at maximum still. So they lied. Not all women are stupid about vehicles.

Dec 06, 2023

Called in concerning throttle body screw couldn't get out. Carlise said I could bring it in to check if they could get screw out. Got up there guy Jay was able to get screw out in about 7 minutes. Price was a lil high but I do appreciate them being able to get it done 👌🏿

Dec 06, 2023

Had to get my car towed there, they checked it out, and it was a minor problem that they told me how to resolve. They saved me from spending hundreds of dollars unnecessarily. This is a good and honest place.

Dec 06, 2023

Awesome mechanics. Values customer service

Dec 06, 2023

Beware if you're seeking a diagnostic service from this mechanic. Frank's negligence has cost me $5,000. I received a diagnostic about a week ago due to acceleration issues & a check engine light.The mechanic let me know that everything in the car was fine, but it needed an oil change, which they performed. What a relief that was! Unfortunately, that relief was short lived. Three days after the oil change, my car broke down on the side of the road, pouring oil and smoking. I had to get my car towed to my home because I was unsure about trusting this mechanic again. Eventually, I got another diagnostic from a separate shop to learn exactly what happened. While Frank's Automotive Center told me they did a full diagnostic, they missed a critical piece that could have saved my engine from completely failing. It was a connection rod for the oil pan (something like that--I'm not a mechanic myself) that was completely visible when doing an oil change. The rod was about to fail when they did the change, and that would have been obvious. Due to Frank Automotive Center's negligence, I now need $5,000 for a new engine on a car I purchased less than a year ago. I will never go to Frank's Automotive Center again. It's obvious that weren't trying to do the best for me or fully investigate issues with my car.

Dec 06, 2023

FIRST AND FOREMOST I WOULD LIKE TO THANK ALL OF OUR CUSTOMERS FOR THEIR BUSINESS, YOU ARE ALWAYS GREATLY APPRECIATED. I AM THE LADY, CARLESE THAT WORKS IN THE FRONT OFFICE AT FRANKS AUTOMOTIVE AND TYPICALLY DON'T GET INTO THE HYPE OF GOOGLE REVIEWS AS, SOMETIMES REVIEWS ARE EXTREMELY MADE UP. AND READING SOME OF THESE REVIEWS I'D JUST LIKE TO TAKE A SMALL STAND ON THE PLATFORM OF NEGATIVE ALLEGATIONS AS IT;S ALWAYS 2 SIDES TO A STORY. AS FAR AS THE BMW GUYS, FIRST, ITS A BMW, WHAT DID YOU EXPECT, SECONDLY, WE DID EVERYTHING IN OUR POWER TO GET THAT CAR UP AND RUNNING IN THE CONDITIONS THAT I AM SURE THEY ARE NOW ABLE TO DRIVE, BECAUSE IT WAS NOT IN DRIVING CONDITIONS WHEN IT CAME IN, AND THIRDLY, AFTER THEM LEAVING IT FOR A COUPLE OF WEEKS AFTER REPAIRS WERE DONE, THAT'S KIND OF STRETCHING THE TIME FRAME THAT WE NEEDED TO FIX THE VEHICLE. I NEVER GIVE TURN AROUND TIMES, ESPECIALLY ON VEHICLES WITH EXTENSIVE DAMAGE. LASTLY, I DEFINITELY WAS NOT ABLE TO TELL WHEN A WINDOW WAS BUSTED OUT ON OUR PROPERTY, AND THERE WAS NO GLASS IN OR AROUND THIS CUSTOMERS VEHICLE TO IDENTIFY THAT THE VEHICLE'S WINDOW WAS BUSTED OUT ON OUR PROPERTY. AND IF YOU HAVE BEEN TO OUR SHOP BEFORE, YOU KNOW THAT OUR PARKING LOT HAS THREE DIFFERENT BUSINESSES IN IT, THEY NEVER BEEN HERE BEFORE SO THEY WOULD NOT HAVE KNOWN THAT. THE CAR WAS BROUGHT AROUND IN FRONT OF CDH ENTERPRISE WHERE THE OWNER OF THAT BUILDING ASKED THEM TO MOVE AND INSTEAD OF DOING SO, HE CONTINUED TO BE HYPER WITH HIM AS HE WAS WITH US, THREATENED TO HIT HIM WITH HIS CAR AND THAT IS WHEN THE OWNER OF THAT BUILDING PULLED HIS FIREARM ON HIM. SO AGAIN, I AM NOT USUALLY BIG ON THE HYPE, BUT I AM VERY BIG ON WHAT THIS COMPANY STANDS FOR AND I WILL NOT SIT BACK AND HAVE OR REPUTATION SLANDERED BY NO MEANS. SO PLEASE COME SEE US, I GOOGLE REVIEW ALSO, BUT I ALSO STILL TEST MY LUCK DESPITE SOME REVIEWS AND FOUND MYSELF TO HAVE A PHENOMENAL OUTCOME. SO COME SEE ME, WE FIX CARS, WE ARE NOT PERFECT, BUT WE CARE AND WE ARE HONEST, DON'T FORGET THE NAME, CARLESE AT FRANKS AUTOMOTIVE. AND TO ANY OTHER NEGATIVE, LYING, INSULTING GOOGLE REVIEWS, WE PRAY FOR YOU, ALWAYS. :) FRANKS STAFF..................

Dec 06, 2023

Great company my truck shut off while driving on July 4 they took my 2000 dodge ram 1500 in great service I recommend

Dec 06, 2023

I had an outstanding experience at Franks Automotive Center, all thanks to Kevin. My car wouldn't start, and Kevin went above and beyond to investigate the issue. He quickly identified that the problem stemmed from a faulty battery I had purchased less than a year ago from Mavis. Kevin's thorough explanation and expertise put my mind at ease. He promptly replaced the battery and even conducted a comprehensive check to ensure no other issues were lurking. Kevin's help, kindness, and patience were truly commendable. I am extremely grateful for his exceptional service. Thank you, Franks Automotive Center and Kevin, for turning a frustrating situation into a positive one!

Dec 06, 2023

I was having doubts at first reading the reviews but I definitely had a wonderful experience. Found my new mechanic shop. The lady that worked the desk was super nice got to give her her props and Mr. Rich who worked on my car went above and beyond and also made sure I was good before I left so I will definitely be back for any and everything else when it comes to my car thank you guys so much

Dec 06, 2023

This was ABSOLUTELY THE WORST EXPERIENCE IVE EVER HAD! I took my 2005 BMW 325i in because it was smoking. Oringially I was given a quote of 1700 for seals and gaskets + labor. Every other week I was called with an updated price on updated services that they were “unaware of” at an additional $500 each call - (2) within a month time frame. When I communicated how frustrating it was to continually have the price increased; I was told by the woman who works the front desk that “it was asking a lot of them to fix the car I brought in (in it’s condition), though the car had no engine or Transmission damage. It took them a total of 2 MONTHS (8 weeks) to finish the car. When I arrived to pick the car up I was told to pay the balance of now $2700 and that they’d drive the car around front. When the mechanic drove the car up, the back driver window of was busted out and the radio was stolen, they’re was oil all in the carpets and on the dash and door. I was told there was nothing that they could do because they didn’t know how it happen and that the oil could wash out. I then asked them how they felt no need to take responsibility when they had the my car in their possession and they told me not to get upset and if I did I’d have to leave. So I threatened to call the police and as I did so the OWNER PULLED A GUN AND ASKED ME TO LEAVE. So I patiently waited for the police across the street. I now have an ongoing case against them. PLEASE DONT ADD TO THE HEADACHE OF HAVING TO FIX YOUR CAR BY BRINGING IT TO THESE UNPROFESSIONAL PEOPLE. This business needs to be CLOSED! They CANNOT BE TRUSTED!

Dec 06, 2023

Very rude and disrespectful peopl

Dec 06, 2022

As a first time customer here, I had great service done on my car for a fair price. I definitely will be back. Great customer service as well. Thanks to you all! I definitely will recommend them.

Dec 06, 2022

Greaaaaat

Dec 06, 2022

The front desk chick would have you thinking she owns the place. Didn't get service here. She stated my car could not get worked on unless I get a diagnostic.. I already knew what was wrong. Why are you forcing something that is not needed. Then said the parts I had she will not put on my car. Lol. I been having my car for 7 years. Been going to auto advance to get it. Please don't tell me what is good and not for my vehicle. I know my baby like the back of my hand.

Dec 06, 2022

They did brake work and replaced the tires. Unfortunately, they left one tire stud loose and I had to take it to another shop.

Dec 06, 2022

They lied to me and told me I need a new engine and tried to charge me twelve thousand for a used engine and labor. When all I needed was a new cam lobe gear and a new cam idle. The parts were two hundred dollars. Big difference in fixing the problem and pricing.