Frank's European Service

Dec 04, 2024

Frank's European Service was great to work with. I had a lovely mechanic before I moved to Henderson and was concerned that I wouldn't get as lucky here. I was very pleasantly surprised. My car is a bit older, but I've taken good care of it and don't really want to add the expense of a new car right now. I will be heading back after the new year. Thank you

Nov 30, 2024

I had issue that other repair shops were unable to diagnose and fix. I got it fixed here on first attempt.

Nov 30, 2024

⭐️⭐️⭐️⭐️⭐️ From start to finish my experience was top notch. My service writer was able to accommodate my schedule. I informed him I needed to wait for my oil change. I brought my coupon in with me and it was honored. The techs completed the full synthetic oil change in less than an hour. Incredible. I can recommend Frank’s European Service without hesitation. If you take care of your car, it will take care of you. Frank’s has made my relocation from out of state a lot less painful. One of my biggest worries was finding an honest and reliable shop to care for my baby. I drive over an hour to have her serviced here. It’s worth the extra effort. Thank you Matt + Co.!

Nov 16, 2024

They did a great job on the service and the car was immaculate upon pick up

Nov 09, 2024

Buy another used Jaguar, and of course that necessitates another trip to my Friendly Frank's European Services. Definitely not as bad as a trip to the dentist for root canal, but the cost can be comparable, but that is what to expect when You purchase a Used Foreign Luxury vehicle. But the Plus here is that You have a Foreign Vechicle Service Provider like Frank's. Receiving a 100 point inspection, that provides in terrific detail the issues that may need immediate attention, along with possible issues that could potentially arise in the future. Frank's has been Servicing my Jaguars for 12 years and I can honestly say that Service They provide is First Class.

Nov 07, 2024

After a very long and harrowing experience with towing companies, insurance, and a crazy body shop, I finally got my car to Franks European to repair the front suspension. Service was exemplary, and I was able to get my car back in a reasonable amount of time and still have all my limbs, and both my kids!

Nov 07, 2024

First off, I just want to thank Frank’s European for their consistency and dedication in doing such wonderful work on my “OLD” 2002 Mercedes Benz SL500. Also I want to say that the staff is incredibly friendly, helpful and knowledgeable while grilling you on the issues with your vehicle. I love it! 😻

Nov 07, 2024

Frank's operation is top notch! Great customer service. Your front office is amazing. Kudo's to your crew.

Nov 07, 2024

Great service, work finished on time when promised. the service advisors are friendly and knowledgeable . Never any last minute surprises and really like the complete report on overall service plus recommendations on future services for the vehicle. Friendly service and at a reasonable price.

Nov 07, 2024

Have been coming to Frank's f or years. Always dependable and reliable fast service for all maintenance issues, scheduled and otherwise, and done for a fair price. Will not take my vehicle anywhere else. Great people. Customer satisfaction is at the top of their list.

Nov 07, 2024

The crew did outstanding job as always warning light and SRS light thank you all for getting it fixed 😎

Nov 07, 2024

Amber did a great job keeping me updated throughout the service visit. Fixed and washed beyond expectations.

Nov 07, 2024

Great customer service, car was very clean when returned , and timing was excellent with input on work being done on vehicle and pick up … 1-out of 10 they get a 10 and beyond… great job guys

Oct 07, 2024

After an unsatisfactory visit to the local VW dealership to diagnose and repair my steering wheel shaking situation, I took my car to Frank’s European Service (FES) as recommended. FES properly diagnosed and made the necessary repairs! Oscar, the courteous FES driver-staff, kindly gave me a lift to and from as needed, safely. Erik, the service writer, discussed the root problem, costs, and kept me updated throughout the process. Through text, and email, I was informed of all critical necessary repairs the technician found and maintenance suggestions. Through video, I was able to see the technician tests/diagnostics. Although I do not have pictures to share, my car was washed, properly cared for, and most importantly, when I am driving, the steering wheel no longer shakes because the brake system was properly replaced. As for the other repairs, my car is now in better operating condition. I highly recommend FES!

Oct 07, 2024

Excellent Service Provided

Oct 07, 2024

Frank’s is very professional and detailed oriented auto place I take all my vehicles here and know that they will do a great service. The Staff is great

Oct 07, 2024

Pretty bad experience imo, couldn't get an alignment done within a day after i dropped it off at 7am and had to come back a different day for them to finish. Wouldn't recommend this shop...

Oct 07, 2024

THIS IS AN HONEST AUTO REPAIR SHOP. THEY ARE VERY PROFESSIONAL AND DO AN EXCELLENT JOB BY EVERY EMPLOYEE THERE.

Oct 07, 2024

The most professional and courteous service as I have ever had regarding my car. Very good

Oct 07, 2024

Always a great experience and awesome customer service!!

Oct 07, 2024

Eric J… Superb customer service and excellent customer care. I greatly appreciate Eric putting up with the hassles of the breathalyzer in the vehicle. Home Boy Needs A Raise! Sincerely, Christopher Tamaoka

Oct 07, 2024

Frank's European is the only place I take my car. They are honest very thorough and their customer service is impeccable Their entire team are awesome.

Oct 07, 2024

Franks may have been great if I had time to experience their “process”. I made an appointment online at which time I was asked if I would be dropping the car off or waiting. When I dropped by the day before my appointment to do a dry run and locate the business I was told I’d need to leave the car in the next morning for 3-5 days to diagnose the issue. I was told a rush job was 2-3 days. I explained I had driven 3400 miles from Alaska for the Silver State Classic Challenge road race and just wanted the A/C serviced/repaired. I was told by Eric, sorry that’s not our process. After an unproductive effort for him to understand I was driving around in an oven I asked to cancel the appointment. I then found German Motor’s. They took care of me from the initial call until I left a very happy customer the very next day in about 5 hours. They fixed my A/C, balanced and rotated my tires for the race, changed my oil/filter, and replaced a ram air part the very next day. No hassle friendly service. Frank’s, no thanks, it doesn’t work for my process either. German motors took great care of me and my car.

Oct 07, 2024

I had some axel work done on my fiat that was cheaper than what a dealership was going to charge. The service advisors were great and answered all of my questions. Was not pressured to perform any other suggested services.

Oct 07, 2024

I have been taking my car to Frank’s for years. My service manager, Matt, is the BEST! The very few times he was not available, the other service managers were great as well!

Oct 07, 2024

Matthew and whole team are absolutely awesome!!

Oct 07, 2024

The staff is always friendly, great customer service.

Sep 07, 2024

Always a good experience and quality workmanship.

Sep 07, 2024

Because I couldn't find a location to complete the smog check on my hybrid Mercedes, I called the DMV for guidance and they suggested Frank's would be able to help me. To tell the truth, having my smog check done at Frank's was an absolutely lovely experience. Every person was helpful and kind...from the front desk to the technician. I highly recommend Frank's European Service.

Sep 07, 2024

I have been very pleased with my service at Frank’s over the years. My 11 year old Jaguar is in terrific shape. Their staff are extremely professional, the quality of the work is great. Highly recommend.

Sep 07, 2024

I took my vehicle to three other shops to include the dealership. I was either told they couldn’t do the repairs or the price was ridiculous. Then, thankfully, I found Frank’s European Services! I was able to get all the necessary repairs done within a timely manner. And the price was justifiable. Eric was extremely patient with me, explained the repair report, and provided excellent customer service. I highly recommend this place!

Sep 07, 2024

Steamy hot garbage place to bring your car. Bunch of rats work there, take your business elsewhere, STAY AWAY!

Sep 07, 2024

Thet were really great about keeping me in touch during the process of repairing my car. The service staff was very friendly, and they pricing was very competitive with the market

Sep 07, 2024

This is my wife dream car. When you have a great car like a Jaguar XJ you like your mechanic to look at it the same way! That is the way Frank does it every time, and even better they listen to the special problems that occur with high performance car and fix-it! Thank you

Sep 07, 2024

Very professional and timely. Great communication and an easy to use vehicle interface. The job was done right on every level. They found a loyal customer here.