FRICK PARK AUTOMOTIVE

Oct 07, 2024

Greg and his team took great care of me and provided friendly, fast help with my van. Will definitely be back.

Aug 07, 2024

Everyone was incredibly friendly. Dropped off my car at 8am for inspection and oil change. Got it back at 12:30pm with no issues. The man that worked there also told me every step to get my car registered and transferred to PA from Florida previous when I called completely clueless and confused after going to the DMV. I would give more than 5 stars if I could.

Aug 07, 2024

He told me, if you don't change the wipers, it won't pass inspection. to be able to 😡 almost $60.00 for 2 wipers. Not even the ones on my truck cost that much. (I won't earn a cent)

Jul 07, 2024

Please take my review as your warning. I am ashamed it has taken me this long to review but here 3 examples of extremely poor service over the past 2 years. 1. Came in with some brake issues, they replaced rear brakes and calipers. Within 24 hours of getting the vehicle back, the caliper they installed had failed and left me stranded, waiting on them to get me back in to replace it AGAIN. 2. Came in with my car making some loud noises in the rear. They insist the issue is with my exhaust flanges and quote me $1,200 for the work. I take the car for a second opinion and they laugh at me for thinking I have exhaust issues. The exhaust looked fine and it was a rear wheel bearing that had failed. Frick Park Auto sent me away from their shop to drive with a failed wheel bearing. When I contacted them about this, I was told "We don't catch everything..." 3. Another wheel bearing they had replaced for me had failed after ONLY 12,000 miles. While they agreed that was incredibly unusual, they were unwilling to look at the car any further to see if this was endemic of a larger rear end issue. I was told there was nothing they could do and to "keep my ears open." If that is the mentality you have when putting your family in your vehicle - these are the guys for you! Personally, I would like a little more assurances that my family is going to be safe when I put them in the car. Not to mention I have seen them smoke in customer's cars and they are incredibly rude if you ask any questions.

Jun 07, 2024

Always a great experience getting my car tuned up and cared for here. Bob is incredible and always helpful and knowledgeable.

Apr 07, 2024

Was quoted $1000 for new tires, base model, and told my tires did not pass inspection. Took to Firestone and new tires were only $500 and was informed my tires were all in passing condition. New tires should've been suggested but my vehicle should've received an acceptable state inspection report. Do not fall for the convenience of this place.

Mar 07, 2024

Absolutely rude and abusive non service. I showed up for an appointment on time and was told that it had to be rescheduled because one mechanic was sick. I asked why didn't they call me and the guy behind the counter accused me of having an attitude! And then went into a tirade. I guess the customer isn't always right at this place.

Mar 07, 2024

Brought my car in same day to patch a tire. They were incredibly quick, friendly, and honest! Did not even charge me for the repair. I can’t thank you enough!

Mar 07, 2024

Where to start - I had been taking my car here for years since it was nearby, but unsure why I stayed as long as I did. First - they lectured me about driving more because my rotors/brakes were rusty (yeah it's west PA...) and charged $900 for one set of rear brakes and rotors (should be a $400 job tops). Then these same brakes/rotors failed their own inspection 10k miles later! Then - took for an A/C fix. They "fixed it" ($600) and it was broken one month later. Took to the dealer who fixed it for good (working 3+ years now) for only $100, so clearly they misdiagnosed the issue. Now - I needed a new clutch and they told me I should total the car, quoting $6k in work. I took it to another place that did all the work they quoted AND more (fixing their brake job, new tie rods, fixing power steering etc...) for only $2300. Bottom line - I would never bring my car to this place and if you do, get another quote.

Feb 07, 2024

I’ve only taken my car here a few times, two of which were for punctured tires. Both times they removed the object, patched the tire and didn’t charge me. Everyone I’ve interacted with there has been super helpful and friendly.

Dec 07, 2023

Bob and his crew were very nice. It was easy to make an appointment and I didn’t have to wait long. They did diagnostics and repair the same day. Very affordable too. Driving feels much better now.

Dec 07, 2023

Great place. Friendly staff. They do great work, especially on EVs. Very honest.

Dec 07, 2023

Great service, sometimes even had to insist to pay for small services!

Dec 07, 2023

Great work call ahead

Dec 07, 2023

I live close by this business and have used them twice for my car inspection. I am able to drop off my car the evening before my appointment and then receive a call when pick up is ready. I appreciate that I can stop by if I have a concern and my questions are always addressed, also I was having problems with my tires and needed air on several occasions, no problem. I would recommend this location for anyone in need of car service. They always answer the phone and it’s a real person, wow!!

Dec 07, 2023

I would have given a higher rating except for the price I was charged on brake parts. Rear brake pads=$94.83, 1 rear brake rotor =$111.25, 1 rear brake calliper =$246.90, over $450.00 for these parts, this did not include labor. This is unfair! I could have taken this to the dealership for less. I understand making a profit, but this is not right. The labor charge was acceptable, thus giving a rating of two stars.

Dec 07, 2023

I’ve taken my car here twice, once when another company messed up a muffler repair and once for inspection. Both times were a great experience. I didn’t feel like they were trying to upsell me or take advantage. I shop around and the suggestions/pricing at Frick Park Automotive were more reasonable and more realistic than the upselling at Honda and even another small business. Some prices might be a little on the higher side when you look at them individually compared with other providers but for me, as a whole, they were much less expensive. Honda tried to convince me I needed several other things that were not actually necessary at this time. Even after I told them I was planning to buy a new car soon and wanted the bare minimum. Highly recommend Frick Park Automotive. I’ll pay a little extra on individual products and services for a small business and recommendations I can trust.

Dec 07, 2023

We love Bob.

Dec 07, 2022

Bob is the best and does great service. Can go there for everything you need. Look out for the chain

Dec 07, 2022

Call Guinness, because I’m pretty sure this gentleman just set the speed record for tire leak repair. Thank you.

Dec 07, 2022

Called and they gave me the worst customer service ever. I inquired about a repair service and he said he couldn’t give me a estimate even though I knew what the problem was with my car…. BEWAREEE PEOPLE LIKE THIS WANT TO SEE YOUR CAR TO ADD MORE MONEY ON TOP FOR ADDITIONAL THINGS YOU DONT NEED

Dec 07, 2022

Fair and transparent repair shop.

Dec 07, 2022

Have been going here since before the current management. These guys do a quality job and unlike some places you might go you can always trust them to only recommend what is really needed.

Dec 07, 2022

I cannot emphasize this enough- DO NOT GO HERE! They are incredibly overpriced and incredibly rude. Every aspect of my experience was bad, but specifically: -To get my brake pads and rotors replaced was nearly $1,000. I understand that this isn't the cheapest fix on a car, but the cost of materials ordinarily shouldn't be half of that. Retail price for brake pads is about $50; they charged me $100. I understand the shop needs to make a profit on the parts they are buying, but doubling the cost of each part is predatory. -The man who answers the phones and processed my payment was so condescending. He didn't acknowledge me when I first went in and said good morning. We stood in silence until he finally looked up and said, "Yeah, what's up?" He called me to tell me my car was done but said that they couldn't accept Visa at the moment (which is the only card I have). Any question I asked to figure out the payment he was defensive and quick to cut me off. When he did let me get a word in, I could hear him (distantly, like he had moved away from he phone) answering other phone calls. He just kept repeating "We can take American Express and Discover. You'll have to figure it out" as if a system failure on his end and an inability to work on a solution that didn't involve cards I do not have was my fault. Lastly, I had a $7 coupon for my oil change. When I showed it to him (mind you, before I presented my payment), he rolled his eyes so hard he moved his entire head with it. He said, "You guys have GOT to show me that when you first drop your car off." There was nothing that specified that on the coupon, and other Valvoline locations took coupons when you paid; I said so. "Well you should have printed it." There wasn't even a barcode or a PDF of the coupon, just an email with a 3 letter code saying it was valid at this location. He sighed and said "Fine, that brings your total to xxx." When I checked the receipt later, he did not take off the $7. It's $7 off of $1,200, but it's the principle of it. These things, combined with the several condescending "lectures" he gave me (how brakes work, why his shop is better than going anywhere else, how new brakes feel and smell and 'don't freak out, your car isn't on fire'), are completely unacceptable, and to me made it clear he thought I was a dumb young woman who knows nothing about cars. All of the negative things from the 1 and 2 star reviews are correct. I tried to support a local business and focus on the stellar reviews, but this shop will not be getting my business ever again. Hopefully, this business will not get yours either.

Dec 07, 2022

Past 2 days my rear tire kept going flat. I called down on a Saturday to see if they were able to squeeze me in to look at it (as other places were booked until at least mid week). I was able to bring my car down and the gentleman fixed it in under 30 minutes (I had a screw in it) and didn't charge me for the tire plug. I loved the mechanics humor (he said I got screwed, lol) and will definitely be back to this place.

Dec 07, 2022

The guy who was there this morning told me that I was uneducated and had a ton of problems that I actually did not have. He told me I needed things replace that were just replaced. Keep in mind, this was before I popped my hood open. It’s obvious The color of my skin drove his assumptions. Finally, after he proceeded in a one sided confrontation saying quote “I’m not gonna argue with you,” I simply replied “Thank you,” Before he would tell me and his own words, “Some ones ripping you off.” When I Thought to myself how true his statement actually was.

Dec 07, 2022

Very trustworthy and helpful, always willing to explain things to me and help me find a solution I can afford. Had one scheduling problem, but that's over 7 years of getting regular service here. I'm always greeted with a smile. Definitely recommend.

Dec 07, 2021

Bob is a standup gentleman. Fixed my tire same day in about 15mins.

Dec 07, 2021

Have always gotten great service from these guys, I don't take my car anywhere else.

Dec 07, 2021

I had a nail in my tire, causing a slow leak. These guys fixed it within the hour when everyone else was booked out days or even weeks... And amazingly, didn't charge for it! Amazing service.