Garber Collision

Jan 07, 2025

Great overall experience. Thank you for the nice job on our Lexus RX350 rear bumper replacement

Jan 07, 2025

Recently, I had my vehicle repaired at Garber Collision in Henrietta. I am very pleased that my 2016 Toyota Corolla looks brand new again. The staff was very professional and answered all my questions about my repair. They handled my returning Enterprise loaner for pick up and my Insurance payment directly to them. Garber made a trying time easier. Ken, who is the manager, and all of the staff, are worth 10 stars!!

Sep 07, 2024

Recently had my vehicle destroyed by hail to the tune of over 15k in damages. Just got the vehicle back yesterday and it looks fantastic!! This place did a great job all the way around. Kyle was very responsive to my questions throughout and Ashley was as well. Thanks Garber for getting this done quickly!!!

Aug 07, 2024

Never using this place again. I tried to schedule time to have my car looked at, and the lady I spoke to was really rude. They scheduled an appointment for 8:30am and immediately said they “don’t do morning appointments” and proceeded to argue with me. Never had this happen when it was Nu-Look Collision. Ended up using someone else. If your insurance recommends them, don’t use this place. It’s not worth it.

Jul 07, 2024

Fixed my scratched fender like it never happened on my Acura MDX. My paint color was a difficult 3 step process that only they could handle. I always have a good experience at the service center and the collision center delivered just the same.

Apr 07, 2024

Business as usual at Garber Collision! Repeat client after an accident, looks like it never happened. Outstanding communication, excellent customer service and competitive pricing. Will be back in the future for any collision needs. Shout out to John C, Kyle, Ashley and Ken, thank you again folks!

Apr 07, 2024

I usually have a 5 star experience with this establishment. Not this time. An essential part came in With a flaw. It took several months to get a corrected part. My husband dropped off my vehicle in the morning. He received a call saying it is done. He asked Amy, and a Male employee to please lock it, and leave it in the front. We would pick up the spare key when we can. My vehicle is locked inside the building. Now, I had to inform my job, that on my 1st day with a new department, I have to go to work late. I also have to pay an Uber to get myself to Garber in the morning. 🤬🤬🤬🤬🤬🤬🤬🤬🤬

Mar 07, 2024

Email communication was fast and kind. Insurance decided to total the car, and I forgot to grab an out-of-print CD out of the player when I collected my belongings. I called the next day. The receptionist was very pleasant, and she had it waiting at the desk for me to pick up at my earliest convenience.

Feb 07, 2024

Great service. My salesman was helpful with finding me the perfect car. Any concerns I had were addressed immediately and taken care of by both my salesman and the sales manager. They make sure their customers are satisfied. Definitely recommend visiting them if you’re looking for a new vehicle!!

Feb 07, 2024

I chose Acura servicer to have added assurance for quality/repairs. Insurance ended up deeming total loss. Now I have to wait over a week, make yet another car payment before any semblance of progress. Garber process should not be my financial obligation.

Feb 07, 2024

Rude workers. Do not recommend. Will never go back and ask for help again

Feb 07, 2024

They did very good work. However, when I went to pick up my vehicle there was an area I was concerned didn't get the attention it needed. This problem was addressed quickly and efficiently. Thank you!

Feb 07, 2024

They do perfect work. They let you know exactly where they are with your vehicle repair. They do what they promise and if your car is a Porsche, service work is performed by the equally excellent Porsche shop across the street. I can't imagine going anywhere else for repairs. I highly recommend them.

Feb 07, 2024

We found an additional issue after garber repaired our car initially from a back-end collision, and they fixed it without any hassle

Feb 07, 2023

Great shop. My repair was relatively small and simple but they were through and made the process very easy.

Feb 07, 2023

Have been there 3 times in last month and constantly great

Feb 07, 2023

I left only a 3-star rating at the end of 2021 without feedback. The "Response from the owner" came in July 2022, which is the first issue. The body and paint work was great, but responsiveness was, let's say, tardy, and the shop didn't attach my front grille completely after the work was done. Bottom line: good place but attention to detail and communication needs improvement.

Feb 07, 2023

If your Car gets a ding or requires some major restoration, let the folks at Garber Collision make it right. Their body, interior and paint technicians are the best in the business. They make your Car happy and you as well. Stop stressing and make Garber Collision your one stop Shop.

Feb 07, 2023

I’d like to state the job done to my car was great, my issue was the customer service side of things, when I had brought the car in initially for them to take a look and do the estimate me and my grandpa were told we’d be updated at least once a week about what was going on, after the first week that had stopped they called one time the first week to tell us they would have to order more parts then they estimated it for, after that it was silent for a week, the next week my grandfather called up to see and was told they were waiting on parts and they’d call us in a few days to update us, once again no calls, this continued for the full 9 weeks they had the car, to the point we went down to the place to see what was going on cause every time they told us we’d be contacted they never did, i understand repairs aren’t a overnight thing but the customer service just didn’t seem to care at all,

Feb 07, 2023

The guys are awesome here they treat me like family... recommend

Feb 07, 2023

They too were very polite and punctual with there services thanks for coming to work folks

Feb 07, 2023

Very professional and knowledgeable. Ken the manager was great!

Feb 07, 2023

We had minor work done on my wife's car here. The work was excellent and the guy we worked with was very nice and professional. The reason I'm giving them 3 stars instead of 5 is because the manager was aggressive and rude with us in the end. I believe the way he interacted with us was unwarranted and I'm confused about why our last interaction went that way. I'd still recommend this place for service but we won't be going there again.

Feb 07, 2023

Yep