Gates Automotive Service, Inc.

Dec 06, 2024

I came in on a moments notice to have my tire plugged, Service was fast and prices are great. The owner is a great guy! I will definitely give this place my business

Dec 06, 2024

My go to auto repair place. Good pricing, fast.

Dec 06, 2024

Went in there on a recommendation just to see if they could test my battery and the front desk guy says "it's gonna be Monday does this look like autozone to you?" When he could have just easily explained that they do not provide that service openly.

Dec 06, 2024

Went in with a specific AC motor issue, there was no upselling or talking around the problem, they told me exactly what I'd need, how much it would cost, and they got it done very quickly.

Oct 06, 2024

Always the most friendly and best service, from a quick tire plug to anything you might need. Top notch service, and highly recommended!

Sep 06, 2024

Gates is .::The Best::. Period. As one not completely car repair savvy, it can be intimidating seeking help in resolving car repair/maintenance issues, sadly :/ As an example, I was having an issue with my older model Impala. I had gone by Meineke for an overview assessment and repair quote. Meineke quotes me over 4k??! That's 4x more than my cars even worth. I left and looked for a 2nd opinion. After reading allll the excellent reviews on Gates I decide this is my next place to give a repair try to my beloved old girl. Well, they came through like CHAMPS, I say!!! Exactly as all the reviews of excellence state. As well as being family owned locally. They gave me an honest take on what I needed for repair, once in agreement, they had me up and running better than ever (actually better than the whole time I've driven her?) All for an ahhmazingly fair price. Between Rob (Owner) and Steve (Magical Mechanic) I have found my new car reliable, honest, & fair place! Thank you all so much!!! I greatly appreciate you!

Jul 06, 2024

My insurance company uses them and they were good with my concerns and issues and stayed with me till the end ..would recommend them to you if you need help

May 06, 2024

Fast service, fair prices. Robert was great!

May 06, 2024

Honest, professional, and experienced. The quote they gave us for the repairs was the was the exact amount on my invoice. I’ll be recommending them to anyone that asks for a reliable mechanic!

Mar 06, 2024

Great place, friendly people and competent techs.

Mar 06, 2024

I was out and about trying to get an oil change on my day off. I was so surprised that the national chains were all so backed up that I was not able to get in. The two that I was able to actually talk to someone both told me they did not carry my oil filter and to come back another day. What?? I called Gates and was told to come right in they would work me in. This is a local owner-operated garage and I couldn’t be happier I came! They were so happy to help…even had my oil filter. They are friendly and got me in and out quickly. I will say that I will come here for all of my automotive needs while in Louisville !!

Feb 06, 2024

Amazing, would recommend to anyone. Fast and great quality service.

Feb 06, 2024

Helpful, honest, and good service. Appreciate their help when I need it! Would recommend to anyone needing car maintenance or repairs.

Feb 06, 2024

Literal scam. Charged me $96 to tell me my air compressor needed replacement which i already knew and i had already told them on the phone before i brought it to them. i've taken my car to them FOUR times and only left with repair one time. the first time i took my car they told me nothing was wrong and then it broke down on me a few days later. then they charged me hundreds of dollars to fix the actual problem that they missed the first time leading to me paying for a tow truck because the car wouldn't run. took my car again and they told me the heating coils weren't good but i didn't need to replace it because it "wasn't going to do anything to the car". then my AC stopped working (randomly) telling me the compressor was out so i took it to them for repair and they wanted over $1,100 to fix it so i declined. when we went to pick up the car after they spent a whole two seconds looking at this morning they charged $96. my boyfriend went inside because i was too angry to talk to them and he said the cashier was disrespectful and mumbling under his breath when he had a complaint about the price. they are ripping people off.

Feb 06, 2024

Love their work. Price is fair and the repair work is the best in Louisville. Don't waste your money anywhere else.

Feb 06, 2024

Sabotaged my car for more money, scum of the earth, avoid at all costs. The owner is rude and unprofessional.

Feb 06, 2024

Best place in town to have your car serviced. Nobody else even close.

Feb 06, 2024

Fast, Honest & Very Reasonable!! Highly recommend these guys!!!

Feb 06, 2024

Honest folks. Good work. Wonderful to have a locally owned and operated auto shop.

Feb 06, 2024

I've taken my cars here for years and they've always been extremely helpful - never had a bad experience.

Feb 06, 2024

Moved back to Louisville in April. I pass Gates all the time, and when I needed to have some work done on my Honda CRV, I checked out their Google reviews. Which are impressive (I saw a five-star one from my optometrist so felt good about going there). Chris worked on my car, fixing a leaking AC condensate line and discovering the cause of a weird noise (broken clips on a wheel cover). Very happy to have discovered a locally owned company I can trust to do quality work at a fair price.

Feb 06, 2024

My tire was leaking air and they were able to fix it within 10 minutes! It was cheap and the staff were friendly

Feb 06, 2023

As usual the services was top notch

Feb 06, 2023

Gates Automotive charged me $1500 for the work they did on my car earlier this year. They were supposed to have fixed my breaks but instead they left air in my break hoses, left 3 broken calibers, and the master cylinder they “replaced” was broken beyond repair or worth. I completely lost my break power. Obviously, not trusting them, I had to go somewhere else. I found out just how much damage they had done rather than fix the car after having to rent a $600 vehicle for 3 days from Enterprise. I strongly recommend no longer going to them for any vehicular repairs for anyone. Thankfully today I have my car repaired and my breaks are now working. Take it or leave it. But it happened. I have receipts to prove it all. Do not go to Gates Automotive. They are untrustworthy, and left my vehicle in complete disrepair.

Feb 06, 2023

Great honest service at a fair price

Feb 06, 2023

Great service whether its big or small.

Feb 06, 2023

If you're looking for an honest family owned car shop that won't try to sell/fix more than you need, lie, or over charge this is the place for you. I trust them with my car every time it needs service. They are the best.

Feb 06, 2023

Robert Tolbane is my guy. Smart and honest. I assume all of their mechanics are the same.

Feb 06, 2023

This is by fare the best place to go in Louisville. They are quick efficient and every time I’ve been their I have always gotten my car back earlier than expected.

Feb 06, 2023

Total confidence in great service. Wish I found them sooner.