Gateway Tire & Service Center

Nov 23, 2024

I'll buy the tools yo manually change my own tires before I pay 60 per tire to mount tires I already have. Just say you don't want to do the job! It's way less disrespectful that way

Nov 07, 2024

My boyfriend came to have his car’s tires changed. He paid for two but after an hour of waiting, he found out they only changed one tire. He came back and informed the front desk. The technician started giving him attitude and said “Yall killing me”. Excuse me, did anyone force him to work there? My boyfriend had to wait for another hour for the other tire change. We love Gateway, and always coming to their location for the service but this time the experience is bad.

Oct 06, 2024

The reason I gave a 5 star rating is because of Suanys' customer service. She took the time to find the information I needed, answered all of my questions, with patience. she's the apex of customer service

Sep 06, 2024

I Love the Summer Ave store always professional & courtesy! Entire Staff

Sep 06, 2024

I bought battery there. When I returned to have cables tighten I was told Gateway did not have any battery techs available on fridays and Gaterayvdies not take appointments for battery . Was told to show u any day at 730 am and hope one is scheduled . That is the truth as unbelievable as it sounds . The lady behind the counter was angry very angry with me for asking. I will never use any Gateway service . I have been trying for two days to get general managers name or corporate telephone number. Can anyone help. Thanks

Aug 06, 2024

The service here has always been A-1 Super friendly staff and timely Highly recommended.

Jul 06, 2024

On poplar the manager was rude; unhelpful. Interrupted the desk person helping me. Informed me he did not have time for an analysis. After 20 years never again while he is there

Jun 06, 2024

Completely rude. My wife stopped by to see if they plug tires and got a lecture and insulted. March 8th, 2024 at 2pm. I'll never do business with any of the Gateway Tire and Service Centers.

Jun 06, 2024

Extremely slow!!! Prepare to wait for them to take hours to do an oil change or change a tire . No one was in front of me, don’t understand why it took so long.

Apr 06, 2024

Excelente servicio, muy limpio todo.

Apr 06, 2024

I currently at Gateway Tire and I would not recommend. Poor customer service and after waiting too long to have my car serviced, I now have to wait pay (as their system is down).

Dec 07, 2023

Adam Yarbro was very professional and I highly recommend him. He knows what he's doing and he is very honest.

Dec 07, 2023

Just left and this is an awesome place of business, womens bathroom clean , staff greet you, never crowed , nobody is rude , just a great business I will aways go back here.

Dec 07, 2023

Love this gateway plenty of parking great atmosphere greeted when I walked into the store very updated not like a lot tire stores this one is updated! And clean.

Dec 07, 2023

Very clean facility, would rather be assisted by Jimmy/Jim. I returned to pick up my vehicle after a texting saying it was ready, I was assisted by a Latino lady who had, or act like she had no idea what I was talking about. All I wanted to do was make my payment, inspect my vehicle and leave. Some people just aren't cut out for customer service 🤷

Dec 07, 2023

Certified mechanic, replaced steering components on truck and needed an alignment due to not having an alignment machine. Took it to Gateway on summer and was told that all the parts I just put on needed to be replaced to a tune of $1515! This is one of the most dishonest companies i have worked with. It’s a shame that companies are out here trying to get over on hard working individuals. Do yourself a favor and don’t waste your time or money with Gateway. I would say it was limited to this one location but unfortunately I had a family member deal with the same SCAM at another location the next town over.

Dec 07, 2023

Great service. I went to another location but they were busy but the girl at the counter went beyond to call another location and get me in for my oil change

Dec 07, 2023

I went in for a tire alignment at midday, and they were able to return my car the very same day. Hate way service is very professional and the facility on Summer Ave was very warm and welcoming. They have so many car lifts and are very well staffed. My experience was excellent!

Dec 07, 2023

Nice and friendly customer service! They were able to get me in and out quickly.

Dec 07, 2023

They’re ok just make sure your problem is actually fixed before they start working on everything else but what you brought your vehicle in for.

Dec 07, 2023

This Summer Ave Gateway Location: Unable to deal with a 2002 Acura, 'because it is so old.' Simple but dangerous problem with car stalling due to fuel pump or IACV, but even when given this information the technicians at *this* Gateway location remained clueless. Kept my car for two days but did nothing. To be fair, they did not charge me for being confused and doing nothing, so at least there is that. The next day the car car stalled twice going down the road at 30-40 mph. And the day after that I took it to a more reputable shop / mechanic.

Dec 07, 2022

Great to find an honest tire shop. Gateway repaired tire. Great service. Dishonest Pep Boys on Pleasant View said tire was not repairable and proceeded to charge me for work not completed.

Dec 07, 2022

I will be coming here from now on they have mechanics ready to work got me in as soon as they could and got the job done right and for fair price friendly staff will be back again

Dec 07, 2022

Very good and knowledgeable

Dec 07, 2022

Came it close to 1 pm didn’t know they were closing soon and had one repairman but they still serviced me, only took them 30 minutes to tell me the problem with my car and fixed it. Very fast service and friendly staff.

Dec 07, 2022

Cannot say enough wonderful things about this location. After multiple problems at another location the team at Summer Ave helped me! No issues, they were very professional reasonably priced and I was on my way with a new pair of tires in about 30 minutes. I will be using this location for all my future car maintenance needs.

Dec 07, 2022

Even though I didn't purchase any tires that, the guys were very knowledgeable and very honest. Going back to purchase my new tires asap!

Dec 07, 2022

Great service technicians. Young men with honesty. Too many places trying to rip people off

Dec 07, 2022

I went to this gateway on summer, to get an alignment, after an hour the manager told me that I needed a lower left control arm on my Infinty Q70L, and refused to do the alignment, I went to the gateway on Covington pike they told that i didn’t need any parts and completed the alignment, DO NOT TRUST THE GATEWAY on summer ave.

Dec 07, 2022

Nice friendly people

Dec 07, 2022

Took 3 hours to get 4 new tires