Gem City Tire & Services Center

Nov 07, 2024

Man these 2 dudes jason and his trainee are great example of what a road call should be in and out quite knowledgeable in the field i called for 2 tires they determined all i needed was 1. Like i said in and out done

Oct 07, 2024

Got a flat on my work truck. Service tech Ron was such a big help fixing the blow out!!!!

Oct 07, 2024

I want to say thank you again to Ron came and fix my tire in a hurry. He did a great job and did it in less than 20 minutes. He was very professional and also very handsome lol keep him close on your team. he has great customer service, and is efficient.

Oct 07, 2024

I work for circle K I had a flat tire my ETA was 2 hours Ron and Jackson was there and 1 hour the right guys for the job they saw the issue fixed it quickly and professional it was great overall service Thank you

Oct 07, 2024

Ron was great!!! Was quick in fixing my tire on freeway…would recommend him!!!

Oct 07, 2024

Tire change by Ron. Great service would highly recommend.

Sep 07, 2024

Great experience with Ron. Very fast and reliable

Sep 07, 2024

I drive for M*M transport had a blown tire on trailer. Ron was the technician all I have to excellent service. Very friendly and quick thank you !!

Sep 07, 2024

Ron & Jim amazing assets to the company Good quick & professional service

Sep 07, 2024

Ron Booker very professional and very quick, definitely hope when I get a flat he’s the one that answers the call.

Sep 07, 2024

Ron made it out to the railyard about an hour faster than the ETA, right at rush hour in downtown Cincinnati. Service was fast and excellent. Never want to get a big truck tire replaced but if you need it, these are the guys to call.

Sep 07, 2024

This was our first visit and we will be back, everyone was so helpful and kind we highly recommend them.

Aug 07, 2024

First time using Gem city and Ron the tech was on spot work none stop the whole time .Ron also tot me a few things on tires.Ron did a excellent job . Really pleased with the service...

Aug 07, 2024

Ron was very quick and knowledgeable on what needed to be done fixed blowout and noticed gash in bar that holds mud flap .

May 07, 2024

Needed roadside assistance for a flat on the trailer. The service call was completed thoroughly yet quickly and professionally by Ron.

Dec 07, 2023

Had a deflating tire and they did a great job with a quick tire change. For years I have not had such a great experience with a tire shop. People who work here are phenomenal and they know what they do. Normally when you go to a tire shop, they would almost cost you an arm and a leg. I highly recommend.

Dec 07, 2023

Very quick tire repair friendly people

Dec 07, 2023

Well, they do Good Work, but Business wise they failed. April 2022 I had a huge job done, bringing an old 20' flatbed trailer up to DOT Operating conditions, to include replacing almost all the hydraulic system for the lift-flatbed trailer. $2800 later, no questions asked, it was road worthy. Since then, I've hauled with it at least 10 times, but never using the hydraulics. I went to raise it 3wks ago, the New line I paid for was dragging the highway, BECAUSE of Poor installation, it was to long and was never secured. This wasn't a Warranty Issue, it's INCORRECT Installation. The line has a hole in it, so when I went to demo it to our new driver, fluid blew out all over. SO, simply replace the line they failed to secure, not mention made it To Long? Simple enough? I also ask however, mount a Winch I took to them. They did a good job mounting it, and $1800 later asked we pay for putting 4 Bolts through the deck, buying about 35' of wire and installing it. This took a VERY LONG time, so Lots of Labor hours included, to drill 4 holes and attach wire. THEN, because it was over 6 months since the first job, they wouldn't honor the warranty on their mistake of the hydraulic line. And when they installed the newest one, he made it shorter essentially admitting the other was too long. If we make a mistake where I work, we do the customer right and correct it at Our Cost at a least, if not more to apologize for the mistake. We don't take 2 days to do a job that should have taken 4 hours only to charge enough to cover for our other mistake, then not even make the other mistake right at their expense. NOW, us and the many other customers under the same Fleet Management will not be allowed to use this vendor any longer. Ashame because they can do good work, they're just unreasonable about a mistake they made.

Dec 07, 2022

Failed to find steering hub sealed bearing was bad during 3 axle alignment. Next guy found it right away.

Dec 07, 2022

Great people work here. Fixed my flat tire in no time. Highly recommend this place. Nice waiting room with water and coffee. Friendly staff. Thank you.

Dec 07, 2022

I can't praise this place enough. Came here to get a tire. Ended up getting 4 for my trailer. Then the lead technician, John noticed my water pump was leaking. My heart went into my stomach. Luckily, he knew some folks, got the parts and jumped all over the problem and got my truck back on the road in no time flat. If you're ever in Sharonville,Ohio and need your semi worked on or need tires,this is the place to get them. Grade "A" customer service. Friendly staff. Awesome experience. I will come back if I'm ever in need of anything if I'm in this area.

Dec 07, 2022

Very professional

Dec 07, 2021

Get service and staff! Clean place. Nice lounge to wait in. Highly recommend!

Dec 07, 2021

Great place! Clean facility, enough people, fair prices on good products. I'll be back!!

Dec 07, 2021

Seemed like decent place if you discard the rudeness

Dec 07, 2020

6 stars for alignment mechanics,

Dec 07, 2020

They will quote 90 minutes to 2 hours for arrival even when they know it's going to be 4 to 5 hours. With that said I've used their service more than 6 times One time was a 3 hour wait and 1 time was nearly 5 hours. The rest of them were 2 hours or less. Their service is good just wish they were honest about time frames.

Dec 07, 2019

Had a bent rim on an RV. Odd size rim. Nothing available locally. They were able to order the correct wheel from Columbus, get it in and had me on the road in less than 48 hours. Ask for Jamie, he does a great job.

Dec 07, 2019

I was quoted at 30$ less than what they charged not happy with them !!! Don’t believe the first number guess they can’t count!!!

Dec 07, 2019

Very nice people. Was nothing to complain about