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Gemba Automotive

5

4

3

2

1

4.6
(126 reviews)
Review highlights

"… . They are not pushy...if you want to do it...that's fine and if you don't that's fine too. They will text you your diagnostic test so you know what's going on. They …"

"Great service, professional attitude, and all work was done quickly."

"I have a loyal dentist, a doctor and now a loyal mechanic and auto shop."


Overview

Categories

Auto repair shop, Brake shop, Tire shop


Hours

Sunday

Closed

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

7:30 AM - 5:30 PM


Description

The term “Gemba” means "the place where work happens and value is created." At Gemba Automotive we operate on that philosophy - getting to the source of the problem and fixing it right the first time. Our mission is to elevate the auto repair process, combining cutting-edge technology with hands-on craftsmanship. From diagnostics to detailed repairs to routine maintenance, we ensure every step is performed with the utmost care and transparency, so you feel confident every time you drive away. Gemba Automotive is where precision, expertise, and quality converge to restore your vehicle to peak performance.


Reviews

Nov 21, 2024

Mike and Luis are amazing ! Very professional and knowledgeable! I would recommend


Oct 05, 2024

Always honest and fair. Straight to the point and very good advice on what's needed to keep your vehicle up to standards and better. Appointments always kept and on schedule. Recommend trying these guys. You'll be happy.


Oct 05, 2024

Went in on Tuesday after scheduling an appointment for replacing my EGR valve due to the check engine light coming on. Received a call 3 hours later saying my car was finished and to come get it before 2pm that day due to them closing down the shop for good. I thought this was very strange and when I asked for what reason, the tech informed me due to mismanagement. I had paid $561 for my egr valve to be replaced and now my check engine light is back on. Basically got scammed out $560 and cant even get a call back now because they closed down. Ridiculous.


Aug 05, 2024

Awsome service ,affordable


Aug 05, 2024

Had my A/C worked on here for my truck and would have thought that $600 for the inspection and recharge service they would be sure to check the system for leaks. Had A/C for two days before I have hot air blowing again, come to find out I have a crack in the front of my condenser that another shop found without even popping my hood. Called back to try and figure out what happened and they were hard to get ahold of or never called back. Finally get told if I brought it back they would take another look but why the hell would I take it back if you couldn't fix it the first time? Trying to double charge the customer it seems to me, or just lazyness. Why not ensure that the job you were paid to do was completed and double checked the first time? Can definitely say I won't be returning and good luck to anyone who does go to them.


Aug 05, 2024

John has been an absolute pleasure to work with, his team's work was thorough in analysis and repair, communicating well while I was away, and made critical repairs fit my budget limit. This included A/C component replacement, fuel filter, electrical work, and upon inspection also steering wheel bearing replacement and overdue steering fluid replacement. Phoenix Automotive Repair stood out as they are accommodating to me being out of town for a few weeks, working around the unique quirks of an older model vehicle, and schedule around my return to pick-up the vehicle, notifying me of work completion days ahead of my arrival. Highly recommended!


Jun 05, 2024

Wonderful, good folks here! We got a flat tire, stopped to fix it in the parking lot next door. Victor saw we were having trouble and took the time to help, essentially changed our tire for us! There are good people working here!


Apr 05, 2024

I’m happy they got my car in right away and fixed all the squeaks and grinds. My baby is back in order! Thanks Phoenix Automotive Repair! We will be back!


Mar 05, 2024

Was kind enough to cut a stuck power steering line for me when it was stripped to hell :) thank you so much for your help!


Feb 05, 2024

I hit something on the 202 very early in the morning. John and his staff were so helpful and opened early to help me. I’m thankful there are true and honest repair shops out there. The price and the service will keep us coming back. I highly recommend them.


Feb 05, 2024

Super easy and reliable I will definitely recommend everyone to come here for your car maintenance


Feb 05, 2024

This place is Awesome! They are so honest! I know, right...that is so few and far between. They do the repair I ask for and then go over if there is anything else wrong. They are not pushy...if you want to do it...that's fine and if you don't that's fine too. They will text you your diagnostic test so you know what's going on. They are very nice and friendly, they don't treat you like..."Oh, you don't know anything..."Let's jack up the price." Oh.. and they don't mansplain! Thank you


Jan 05, 2024

Hubbie told me Stanley automotive so I google it' now Phoenix Automotivd. He got an appointment for a whole norther shop for today' got the name wrong...it happens. Phoenix were awesome...we needed it done today as we are "stranded travelers" . So friendly and did a good job..we are going back to get the other things they suggested done. Happy accident indeed.


Jan 05, 2024

I am very happy with the service. I went in for a tuneup and got a report (including photos) of what was inspected and addressed along with items that needed attention. I’m am going to be a repeating customer for sure.


Jan 05, 2024

John and team were very courteous and helpful with my old car that needed a real tuneup after sitting for awhile. The report showed all the photos so I trusted what needed to be done and what could wait. 10/10 would recommend


Jan 05, 2024

Phoenix automotive repair was amazing!


Jan 05, 2024

Super friendly, fast and accurate! I had an emergency on one of my trucks for my brakes and they got it done the same day. Everyone here was polite and professional! Would highly recommend!


Jan 05, 2024

These guys are great. They don’t charge an arm and a leg. They will work with you. I trust them with all my cars.


Jan 05, 2024

We were new to the area. Finding a mechanic that can do the work needed to be done in a timely fashion with quality workmanship, is to say the least, a daunting task. Not only did PAR do this, but caught one immediate routine fluid replacement and several other maintenance tasks by milage needed to be done. There prices are in-line. Being on a fixed income, that means a lot. The reason I've given 5 stars, which I rarely do, is because we didn't have an appointment. That's a whole other story. They gave an estimate right on the spot. They got the parts and finished that day. Unheard of these days. Can't thank their whole crew enough. Paul and Diane.


Dec 05, 2023

Been coming to this shop for 14 years (used to be Stanley's Auto), great customer service, work always completed to satisfaction and on time, reasonable prices, overall, a great place to go for your automobile repairs.


Dec 05, 2023

Best independent mechanic shop in town, always reliable and they go out of their way to make sure you’re taken care of. They even follow up with you to make sure everything is going smoothly, how cool is that? If you have multiple issues with your car and you can’t fix them all at once, they’ll send you a friendly reminder to have it fixed, I like this since it’s easy to forget. I highly recommend this shop.


Dec 05, 2023

Ed & John were so helpful. Definitely recommend coming here for your auto needs ☺️ they’re also super quick!!


Dec 05, 2023

Ed is the man and will take care of you


Dec 05, 2023

Fantastic service; they were able to get me in without an appointment with a dropoff & short wait for an oil change. Highly recommend. The pictures of the service & additional discovered issues were a helpful bonus.


Dec 05, 2023

First time customer and service was professional and excellent.


Dec 05, 2023

Good service come here all the time


Dec 05, 2023

Great mechanic they are friendly and easy to talk to I would highly recommend also there prices are not that expensive compared to the dealers.


Dec 05, 2023

Great service! Friendly, fast, affordable. The owner only suggested what I needed done and didn’t try to push anything extra to be done. Will definitely be coming back! Thanks!


Dec 05, 2023

Great service, professional attitude, and all work was done quickly.


Dec 05, 2023

I love this place! Ed/John everyone is very helpful and friendly. This team is quick and communicates well! Honestly great prices for the world we live in and I can’t complain about a thing. They did a whole vehicle check and provided a detailed report with photos which helps me plan out my future maintenance and prioritize work. Thank you!


Dec 05, 2023

They were able to install the car battery I got from Costco! So grateful for their expertise