Gerald's Auto Center

Dec 07, 2024

If I could give zero I would . I took my truck to this place ….. bad bad decision. I had already heard several horrible stories. First off I took it to the Ford company they diagnosed my truck with the window Motor regulator out. They recommended me to take it to drill because it would be cheaper. Boy was they wrong!!!! As a matter fact when I got there, Robbie quoted me 250 something dollars. Which would’ve been fine . The next day he called and the price had went up to $560. I called my husband and my husband said just to go pick the truck up. We got the window motor fixed at another mechanic shop in Jonesboro for just about the very exact price Robbie quoted us the first time . When I went to pick the vehicle up, he wanted to charge for what he called a diagnosis. My truck was diagnosed at the Ford place when I told him that he was extremely rude and said I tell you what just don’t ever bring your vehicles back here. As I read these other reviews I see not much has changed over the years. Still very unprofessional.

Nov 07, 2024

My car stopped working on a road trip. I came in frantic and everyone was so nice and helpful. They were the most honest people I've met. It was one of the best experiences I've had getting my car looked at!

Feb 07, 2024

480 for new starter out on, got me running and out quick, always gets the job done.Only negative was having to pay a $13 fee for using my card to pay, that was a bit excessive.

Feb 07, 2024

Fast, good service

Feb 07, 2024

Helped me out and was understaffed, phones down and no telling what other problems they may or may not been having this morning, they Helped me and didn't charge me a dime!

Feb 07, 2024

Horrible service that lady in the office doesn’t know what she’s talking about. She’s oblivious to the world around her and if you take your vehicle there expect to have it all day long or freaking two days. I guess it’s just him working that shop I got an idea hire some more people or don’t take on more work What an inconvenience by taking my vehicle to the shop never again avoid this place at all. Cost horrible horrible service.

Feb 07, 2024

I dropped my car off at 7:30 am right when they opened for a brake inspection. My car was never touched until the next day at around 8:30 am. Finally received my estimate at 12:30 pm that day. From signing in and dropping off the vehicle it took over 24 hours to inspect and give an estimate for brakes. My estimate was nearly DOUBLE the price of local competitors. I will spare y’all the specifics of the finances but let’s just say I saved a total of $400 going to Plaza Tire. At Gerald’s I was told to sign a waiver because my car was deemed “too dangerous” which I gladly agreed to sign and understood. The lady in the front office claimed that she didn’t know how to type up the waiver and I would have to wait for a separate employee to type it up. She also complained about the time I arrived there, she said I was supposed to be there at 3:00 even though it was already known by both parties no repairs were going to take place on my vehicle. So I can pick up MY vehicle whenever I please. Plaza Tire inspected, and gave me my estimate within 45 minutes of me dropping it off. They even offered to help work around my work schedule. Currently my car is waiting for to pick up at PLAZA TIRE the very same day after saving a whopping $400. The lady in the office at Gerald’s Automotive was VERY rude, told me Plaza Tire would not be any help, told me she didn’t know how to write up the waiver for me to sign…. but later she was the one that had to verify the waiver after I watched a separate employee write it up. That doesn’t make any sense now does it? After receiving my keys I was never told where my car was parked at. They literally said “it’s in the front or back” so I had to wander the parking lot for my car. Just do not go to Gerald’s Automotive if you are reading this. Do better guys

Feb 07, 2024

You get top notch service here. They even drove from Jonesboro AR to Matthew's MO to get us up and running again.

Feb 07, 2023

I don't like the idea of leaving my vehicle long periods of time just to keep my place in line for repairs I mean for days on end when I could maybe overnight or bring it before they open for business the day they are going to work on it

Feb 07, 2023

I would NEVER do business with them ever again. Worst customer service Ive had in a long time. If I could give 0 stars I would. If you use a credit card they charge a fee. You find that out at the end.

Feb 07, 2023

One of the best auto repair shops in Jonesboro. Most give them a try and you will glad you did .they treat you like family.

Feb 07, 2023

They were very nice and service is A1! Thanks for the experience of a lifetime!

Feb 07, 2023

Very good mechanic. Fixed my car fast .

Feb 07, 2022

Everything was done exactly as asked. Phone follow up to ok parts needed. Always go here!!!

Feb 07, 2022

Good Service..

Feb 07, 2022

Good mechanics!

Feb 07, 2022

Great honest mechanic

Feb 07, 2022

Our car broke down on our way from Kansas City to Alabama. They were able to get us in the same day and get the car taken care of. We are so thankful for this team of hard working mechanics and appreciate the fast, hard work! They also have very reasonable/fair prices and don't charge you for things you don't need. As a female this tend to happen a lot with other auto shops. Thanks again for saving the day.

Feb 07, 2022

They fixed my transfer case and I have no issues with the actual work on my vehicle. The reason for one star is because they took 4 weeks to fix it. Phone calls were not returned half of the time and work was not completed when it was supposed to be. They also have charges for everything like $80 to drive the vehicle to determine the problem, another $65 to read codes, misc. shop supply charges, etc. I will not take anymore of my work there.

Feb 07, 2022

Took my 97 Dodge Dakota to them twicepicked it up on Saturday may 8,2021as soon as I pulled out truck dies gauges quit working do not take your vehicle there

Feb 07, 2022

Good progress

Feb 07, 2021

Excellent service extremely fair price. I won't take my vehicles anywhere else.

Feb 07, 2021

Good knowledgeable people that will treat you right.

Feb 07, 2021

Great customer service

Feb 07, 2021

Great service. Will go back

Feb 07, 2021

My fuel injector went out while towing my camper near Jonesboro. Several people recommended Geralds. They were busy but promised to get me back on the road that evening. They worked late to get it done. Awesome work at a really fair price. I'd recommend them to anyone!

Feb 07, 2021

Said fixed truck. They did not. So back in shop. Shade tree machanics

Feb 07, 2021

tried to get the service facility to work with a nationwide warranty company without any luck. looks like they might have good service ratings. although the unwillingness to work with a warranty company that pays above retail rates may be something to be concerned about.