Gerber Collision & Glass

Nov 23, 2024

This shop is horrible. I took my car there after an accident. It stayed in the shop for 10 days and they disassembled it, then insurance said they will not fix it because they will deem total loss, which I did not agree. So I told them I will go and pick the car back, it took them 4 days to assemble it back. When I took the car back they did not even assemble it properly, all the alarms are beeping now, the front bumper is loose, and plus they never told me but they broke my both front sensors which were working perfectly before. I cannot believe they did this. I took a car there perfectly working (except the front passenger door which was jammed where it was hit), and now my car is not even working properly anymore. Just know what you are getting into it.. I recommend anyone should stay away..

Nov 07, 2024

I had the BEST experience at this location! Miss Nancy and Loretta were SO NICE and made sure I was aware of every step of the process with regular check in calls. I wasn't 100% on how the process thru insurance would work but they took the time to explain it to me and made everything even easier for me. The car came out looking BEAUTIFUL. I definitely recommend this location for your services! You will be very well taken care of!

Nov 07, 2024

The only place I trust with my truck. They are the best!

Nov 07, 2024

Very professional and Great Customer service! Jordan diagnosed my problem and also gave recommendations. Gerber will be my go to from now on.

Oct 07, 2024

Everyone who works at this facility deserves a raise in my opinion. Between excellent customer service, a timely repair despite having to search all over for a new bumper, and regular updates, it is about as easy of a process as possible. They were also able to communicate with the other party's insurance company to get me in a rental through Enterprise, who picked me up from the facility to pick up the loaner. Loretta and Tab in particular deserve a round of applause for being patient and connecting with a customer. It is truly appreciated!

Oct 07, 2024

This is the second time I had collision repairs completed. The results are amazing. In addition, Loretta and Tab made the experience excellent. I would highly recommend their work as well as going back for any collision damage.

Sep 07, 2024

Hello internet. Let me tell you!! 10/10 experience with expert level service. Miss Loretta and her team !! Absolutely amazing work and service. Thank you guys, for the gentle care and great communication throughout the entire process. I will admit I knew that already, because it’s not my first time with them, but now I’m letting everyone else know!! If you need any collision work they will absolutely do the best work in the state!! And if they ever can’t they’ll help you do as much as possible to find a waypoint!! I honestly love you guys. Thank you sooo much for all your help and hard work 😓🥹🫶🏽!!

Sep 07, 2024

Loreen is awesome!!! Gerber gets my vote.

Jun 07, 2024

Gerber recently repaired my car after I was in an accident. It took longer than I would have liked, but they did a great job! I am very pleased with the appearance. Excellent paint job.

May 07, 2024

Very friendly and efficient.

Apr 07, 2024

Loretta and Tab along w/the rest of the crew were very professional; making the process simple and fast.

Feb 07, 2024

Do NOT recommend. Would give 0 stars if I could. Had an accident in mid Oct 2023, took a little over a month to get my car back but I was hopeful it would be all fixed - had to go back about 5 times in the span of 2-3 weeks in Nov for different things that were still wrong. Front desk admin was incredibly rude and condescending to me when I was just asking to speak with someone who could answer my questions. Management seemed to pay closer attention the 5th time after I called my insurance to have them try and ensure I wouldn’t need to return again. Communication was generally terrible and I would have to call for updates myself when it was their oversight and poor workmanship that kept having me return. The 6th time in early Dec, I never heard back from Gerber after I spoke with them about my airbag light continuing to turn on and off - my insurance recommended going somewhere else and doing separate paperwork to have it fit within my claim.

Dec 07, 2023

3 week wait time for scheduling a quote for repair despite being on site and taking 30 minutes.

Dec 07, 2023

Excellent overall service! There was a huge wait to get in but they did squeeze me in at that later date versus denying me altogether as other collision shops has done. They sent regular text messages updates on my car as repair progressed (it took 3.5 weeks) Despite the time it took they did not cut corners for a profit. They endured every detail was perfect! They negotiated with insurance on my behalf when the insurance company would only approve an after market part and it didn't fit right. I am so impressed and grateful to have my car back looking like new. Plus, hard to find in that automotive industry, I trust them because of how they handled my repair including all its duffulties. Devon kept me updated and negotiated on my behalf with insurance. Loretta had a warm welcome and helped me get updates when I called. She was forthright and honest with me about options when we ran into difficulties. Darrell stepped in when Devon was not available to call around and get me updates. Great! Each step of the way. Thank You Gerber!

Dec 07, 2023

I've had a few minor vehicle repairs done by this shop over the past couple of years. They’ve done great work for me. They are friendly, they communicate well, and they have delivered exactly what they say they will on the schedule they project. Nothing negative to say.

Dec 07, 2023

Loretta and the crew really helped me out when my 2017 Corolla was wrecked and I had no other transportation. They had a lot of work going on at that time, but they still got me a prompt, thorough estimate that showed the car was totaled. That made it possible for me to get quick payment from my insurance company and get into another car and back on the road. I'm very grateful for their timely service.

Dec 07, 2023

The entire team has been professional and went above and beyond, even going as far as assisting with transferring two car seats into my rental. They are friendly and communicative. Would highly recommend!

Dec 07, 2023

Horrible receptionist

Dec 07, 2023

I had to make an appointment a week out to get a quote that took other shops 5 minutes to put together. Poor business model for the current environment.

Dec 07, 2023

I took a friend to Gerber Collision to pick up her car, and while I was there I asked if someone could attach a front license plate holder and my country flag to my Mazda. They were very quick to agree to do that small job and I was very happy to get it done. Jamie did the work and I was very happy. Very nice people and I would go there again.

Dec 07, 2023

The scheduling process was easy, but the earliest appointment was at least few weeks away. All said, It was very smooth and super quick to drop the vehicle, I was in and out with in 15 mins. And I was surprised to see that the repairs were completed with in two days. The repair was good and neat! I would definitely recommend this place. The Office was really nice and decorated for Halloween when we went! My 10 yr old kid had quite some fun!

Dec 07, 2023

Very nice people

Dec 07, 2022

I took my car here as recommended by my Insurance company. After I get my car's estimated cost of repairs they tell me I will have the repairs completed in October, and will call me once they have a date. I wait three weeks without hearing anything and decided to call them first. Apparently I was never put on their schedule and they told me it wouldn't be until December that they could fit me in. The fact that they made a mistake like that, and somehow couldn't rearrange their schedule to accomodate their mistake, means I immediately took my business elsewhere.

Dec 07, 2022

WOW... Loretta, Will, and Sylvester helped me out big time and I will always be immensely thankful to them. God bless this place of business and God bless these employees!

Dec 07, 2021

Great

Dec 07, 2021

Great service. Friendly and courteous. This is my fourth time using them and they have never let me down. I've never had an issue with any of their work.

Dec 07, 2021

It is sad that I had to return after another Gerber location failed to properly complete repairs but it was nice that Gerber took ownership of the problems and the market manager got the location manager here involved. Everything I complained about at the other Gerber location was done right here. There was good communication, flexibility, and ownership of problems. If you have issues or need work done this is the location to go to.

Dec 07, 2021

My car was hit while parked 5 years ago and recently. Both times I took it to Gerber, and they did a great job fixing it. They matched the paint so well you can’t tell which parts are new and which are original. Great customer service and communication as well. Thank you!

Dec 07, 2021

Took less time to fix my door and trim than estimated, 10 star service in the front. And the icing on the cake, my car was detailed Inside and Out when I picked it up!

Dec 07, 2020

Staff is wonderful!!