German Motors

Nov 08, 2024

Ralph and his team run a great shop. Very knowledgeable, transparent, and trustworthy. Dealer service departments are far too expensive and not all independents are true experts, German Motors will take care you.

Aug 22, 2024

After decades of owning German vehicles, I have never come across a more honest and talented shop. I have had unfortunate experiences with numerous mechanics over the years as most of us have had. About 6 years ago, German Motors was recommended to me by another shop that couldn't make the necessary repairs to my BMW 750Li. Best referral ever. I wouldn't take my cars any place else now. I have even towed a car from over 100 miles away instead of going to a shop in the Bay Area where I broke down! 10/10 every time I need their services!

Aug 22, 2024

I have always had my 2015 VW GTI serviced at my local dealer. As you may know many VW dealers in the Sacramento area have closed. My nearby VW dealer is unreceptive to my wishes on how my vehicle was treated during my most recent service visit. They were rough on my vehicle and would not take responsibility for the damages caused to my vehicle. This issue was the last straw on my using dealer service departments at least for my older vehicle. I am now using German Motors. The folks there were receptive and were great to work with. I will be using German Motors from now on for maintenance on my pride and joy vehicle. They are affordable and eager to provide service and assist to best service my GTI. This is a shop that I will continue to support due to their service and front office staff. I look forward to a long relationship with German Motors.

Jan 22, 2024

I've known Ralph for years and years. He is straightforward, honest, and always takes care of his customers as if they were family. His mindset is also exhibited throughout his staff as well. This is where you go if you want the straight scoop on getting your car sorted properly. Money-saving options can be discussed with the crew and they will help prioritize repairs to help fit your current budget. Please don't misunderstand... I don't mean that they will discount the price, after all, good work isn't cheap, and cheap work isn't necessarily good. They will listen and can make suggestions. Thanks for being available to all the German car fanatics.

Nov 22, 2023

Excellent service of quality, reasonable prices. THE CUSTOMER SERVICE IS AMAZING. THANKS DAVE!!

Nov 22, 2023

The owner is extremely rude. OVER PRICED!!He wanted 350$ for an oil change and kicked us out for simply asking for some discount. Ended up taking the car to BMW dealership and they me charged 250$

Nov 22, 2022

German motors is my go to spot. The owner helped me tremendously with trying to figure out what was wrong with my macan in the first place. He found out it was the transfer case. It took me a while to get back to him but when I got the transfer case he replaced it very quickly. Now that I have the car back it feels amazing the transfer case being replaced by him fixed all the problems. I couldnt be happier with their service and pricing.

Nov 22, 2020

I can not THANK German Motors enough... especially Elizabeth!!! I ran up on the curb when parking. When I backed out, it pulled off some of the bumper & fender. My husband called around in EDH and was quoted $1500-$3000 and our car wouldn’t be ready for 5 days. German Motors got my husband in right away, it was fixed in less than an hour and I can’t even say how extremely little they charged us... basically “nothing!” We will no longer be taking our car to the Audi dealer! We will be taking our car to German Motors... THANK YOU again 😊

Nov 22, 2020

I don’t usually write reviews, but I want others to be warned: I came in for a simple check engine light. I clearly expressed that I was not interested in any unnecessary repairs, save for removing the check engine light, (they can be very costly in German cars). I had to pay $150.00 plus tax for diagnostics to find the problem causing the check engine light, which was fine. However, they do NOT put any of that money towards the repairs btw. After checking the car out, they claimed it was the “PVC Valve” or “Oil Separator”. This did not make sense, since the code was coming back as PO303 (misfire on cylinder 3), and according to a mechanic friend of mine, it made no sense to do their “recommended” repair, as that would cause multiple misfires on different cylinders, and that it made more sense that it was due to a faulty fuel injector. However, Ralph at German Motors assured me he was confident this was the necessary repair needed. The cost was around $550.00. I took the car home and the check engine light immediately came on. Same issue. I called and had to bring the car back on Monday morning. They offer to recheck the car, and kept the car for about 3 days. They never called back. I call about my vehicle, and they said, “oh we’ve been busy, well check it ASAP”. They finally call back and say it’s the fuel injector issue, and the new repairs will cost an additional $1200.00! They made it very clear, they will do nothing to make it right; they will not give any discount on the repair, nor waive any labor fees or parts. I can’t believe they would do this to a new customer. Now I will have to pay over $1,700.00 for my car to be fixed. What really upsets me is that they would make a mistake diagnosing the issue, and not care to make it right or help in any way. They said the most they’d do is not charge me for checking the car a second time! I will not be going back to them EVER again. Please be warned; they will make you do irrelevant repairs than what you actually need, and will nickel-&-dime-you as much as possible. Save time and money 💵 GO SOMEWHERE ELSE.

Nov 22, 2020

The first time I called, Scott and I spoke about completing a 20k mile service on an Audi SUV. He clearly explained what they did and checked during this service. Then he gave me the price and explained any potential variables that could increase the price, if things needed replaced. He mentioned that a loaner vehicle was available, which is always a nice luxury from an Independent shop. The service only took a few hours, then we picked up a washed vehicle and paid the same amount Scott told me it would be. Support Independent shops and help your wallet! I'll definitely recommend German Motors to others.

Nov 22, 2019

Didn't fix my problem after paying over a thousand buck, lend me a loaner vehicle that had an expired registration and Scott had a very dismissive and uncaring attitude. Will never do business with these people ever again.

Nov 22, 2019

Excellent staff and place to work with! As a Volkswagen owner you can't just go anywhere, but, fortunately we've got GM! Scott at the front is nothing less than extremely helpful, attentive, and flexible with your needs, and their maintenance crew is truly efficient. My story is long but I'll keep it short-- I came in for an oil change knowing that (but hoping not) the oil pan itself might have been shot on my 04 Touareg, and of course, that ended up being the case. Typically a $3,000 job, Scott understood my frustration and professionally worked with me to get me home that night in a loaner to think it over and discuss the next day. After weighing my options I decided the job simply needed done, so I gave him a call and okay'd the job. Scott called me back not long after and provided me with some further options to potentially improve my costs (big plus here), and over the weekend I was not without a car, which I cannot stress the gratitude I have for their reliable loaners. My car ended up being done the following Monday (this all began on a Thursday), which was what Scott had originally estimated, even though I anticipated longer. When I arrived Scott gave me a great rundown of the repairs that were done and.... Wait for it... Gave me my final cost which was nicely BELOW what I was expecting to pay. My situation was probably one of the rare exceptions to some things, but given the circumstances it was nothing short of a miracle. German Motors will now be my go-to for basically all my repairs. Thank you to all the staff there, especially Mr. Scott as he sincerely does care and strives to understand your needs. At the very least if you have a German car that is finicky every where else, you should go here first. Their quality reflects their prices, but in the ways you want them to.

Nov 22, 2019

German Motors - Simply The Best! - I've been taking my cars there for over a decade. And I'm still pleasantly surprised - that in this day and age - they still maintain excellent customer service. They're always honest & knowledgeable, with fair prices. They are simply the best!

Nov 22, 2019

Great place to get your car worked on, very affordable and they really know what they are doing.

Nov 22, 2019

If you are looking for great and HONEST service Ralph is your guy and German motors is the way to go ! They really go above and beyond to be sure you are a satisfied customer.

Nov 22, 2019

Scott at German Motors has taken great care of my “old lady,” a ‘91 350 Turbo Diesel like it is his own. It’s a rare find to get a mechanic that actually cares about the longevity of your vehicle and about your safety in it. He gets why I continue to piece her back together and why I choose to continue driving a vehicle with nearly 185k miles on it rather than giving in for something newer. Scott gives me timely estimates, and calls if there are any surprises. He goes over everything with me so I understand why something needs to be done. I really can’t say enough good things about him and the rest of the staff. It’s truly a shop that cares about what they do and takes pride in their business and it shows. 🙌🏼🙌🏼Side note, yet equally important in my day: They have fresh coffee with real creamer (not that weird powdered nonsense). And actual snacks. As in real food to hold you over. Bags of nuts, Clif bars, real food in the waiting area. Sometimes it’s the little things that I appreciate most. 🙌🏼🙌🏼

Nov 22, 2018

Just by chance and multiple bad mechanics I ran into German Motors. They really have givin myself and my partner a wow experience everytime we have picked our 09 335i BMW up! Great service and no bolt unturned! Very very happy with the past three major services done.

Nov 22, 2018

My wife took her car here for some body work. Elizabeth assured my wife that German Motors would resolve all insurance issues directly with other motorist insurer . On a separate note, my wife had asked about getting a scratch fixed as well. The body work that was preformed was hardly up to satisfaction. Then on the additional “scratch” repair, a quote was never given, consent to do the work wasn’t given, yet when she went to pick up her mercedez, she was told by SCOTT (the manager) she is to pay approx $667.00 or she could t pick up her car. It has been over a month of waiting for someone to figure out how to refund the money that was never agreed upon or given consent to do. We have emails of ELIZABETH instructing my wife to file a claim with her insurance company, and they would in return give my wife the $1000 deductible... insurance fraud? DONT DO BUSINESS here

Nov 22, 2018

Great staff! Quality work. Highly recommend ! Ralph is the best!

Nov 22, 2017

Excellent service, quick, professional and they even saved me a lot of $. I will always bring my car here!

Nov 22, 2017

I trust German Motors with both our cars, Lexus RX350 and CT200h. I was one of those people that held the perception that only Lexus the Dealership can take care of our family cars. I paid financially to keep that perception in place and Lexus Dealership just got more and more unreasonable. I know some of you might say - Yeah but's a Lexus and I will tell you that is my point. German Motors created the perfect balance between maintaining both our family cars without paying outrageous premium pricing. German Motors still does premium pricing and rightfully so because they deliver equal if not better care for our cars. My challenge to anyone with a BMW, Mercedes Benz, Porsche or whatever luxury brand car you have is to try it - maybe just maybe your branded dealership is not all that it's cracked up to be. So, challenge your perceptions - you will be so glad you did. My cars are in excellent condition because of German Motors especially the pre-notice of future things to watch out for that will need attention. Good luck.

Nov 22, 2016

Always excellent. Trustworthy, reasonably priced and professional. I just wished I lived closer.

Nov 22, 2016

FROM A HAPPY CLIENT FOR 7 YEARS I got tired of paying dealers prices for repairs at Neillo after my warranty expired so in 2009 I switched to my neighborhood repair shop. Everything seemed to cost $600 a pop at Neillo but the same repairs cost $400 at German Motors. They do regular maintenance and take care of any bigger issues on MY schedule and I've never waited more than a day or two to get my car back. Steve and the guys take excellent care of my 2001 BMW 325i. It looks and runs great even with 126K miles. They tell me it should make it to 200K easily. I especially like that I can drop in for a headlamp replacement or other alarm light issue and they greet me by name and usually take care of it while I wait. I have recommended German Motors to friends and we agree that they are the best and most trustworthy mechanics we have ever found.

Nov 22, 2015

Excellent service! Very informative staff. Love the shuttle and concierge service. Highly recommend for this area as it's challenging to find this kind of service and of course they beat the dealer service prices.

Nov 22, 2015

German motors is the best there is. Ralph is one of the nicest and most honest in the industry and when my current car is off warranty I will be coming back for all my service needs. Go nowhere else if you want honesty and integrity.

Nov 22, 2015

Great service! Really helpful and nice

Nov 22, 2013

-great service -honest advice -reasonable price

Nov 22, 2013

Each time I visit German Motors, I walk away with a smile. Steve, and his Service Department, have always met my expectations. When I ask for last minute changes German Motors is always ready with a quick, Can Do. German Motors is diffidently one of the best repair/ service shops in Sacramento. HIGHLY RECOMMENDED!!

Nov 22, 2013

Easy and quick to set up an appointment. They got back to me with a diagnosis and repair options, rating risk and cost for each one. Very personable and professional staff. Highly recommend.

Nov 22, 2013

GERMAN MOTORS IS ONE OF THE MOST REPUTABLE AUTOMOTIVE REPAIR COMPANIES IN THE SACRAMENTO AREA and NEEDS TO BE RECOGNIZED BY THE COMMUNITY FOR THEIR OUTSTANDING SERVICES AND ATTITUDE. My car was towed to German Motors after my motor burned up due to a leak at the seam in my radiator. After my motor was replaced, for some odd reason, the replacement motor wasn't working properly. This malfunction caused this replacement motor to burn up while I was on my way to have my car smog tested. Not being a mechanic, I called German Motors up right away. They had my car towed back to check the motor out and to see what happened. Without any hesitation, Steve, the Owner of German Motors and Ralph, who I purchased the motor from at German Motors, apologized for what really was not their fault, but Steve, the CEO of German Motors, took full responsibility and replaced my motor with a second motor for no extra cost. German Motors did a very thorough job on my car and this new replacement motor was covered under the 6 month warranty that they gave me. Since I picked it up from their facility on May 20, 2013, I have driven my car around for almost 1,000 miles and I can honestly say "MY CAR DRIVES LIKE A NEW CAR." The fact that German Motors took full responsibility and fixed my car in such a professional way with such a great attitude and no extra cost to me DEMONSTRATES THAT GERMAN MOTORS IS ONE OF THE MOST REPUTABLE AUTOMOTIVE REPAIR COMPANIES IN THE SACRAMENTO AREA and NEEDS TO BE RECOGNIZED BY THE COMMUNITY FOR THEIR OUTSTANDING SERVICES AND ATTITUDE. They deserve to be recognized for their honesty, great workmanship and dedication in the Sacramento Area. They went the extra mile to make sure that I was a satisfied customer. After talking to others who took their vehicle to German Motors, I have discovered that THEY DO THIS FOR ALL OF THEIR CUSTOMERS, So, without a doubt, if you are looking for THE BEST AUTOMOTIVE REPAIR SERVICE IN THE SACRAMENTO AREA THAT TREATS IT'S CUSTOMERS LIKE A 5 STAR RESORT WITH ALL HONESTY, I WOULD RECOMMEND GERMAN MOTORS TO BE THE FIRST AND ONLY PLACE TO BRING YOUR CAR.

Nov 22, 2012

These guys have been lifesavers for my daughters older VW - very professional, they don't overcharge - nor do they 'find' other expenses to have done. They're a nice set of guys, do great work - and are economical.