Gerry Lane Chevrolet Service Center

Nov 30, 2024

You guys don’t honor contracts and everything I go in for an oil change I’m always being told some serious issues seem to be occurred and costing me over thousands of dollars I wish when I this purchase I should’ve been told this in advance before purchasing this car but it was agreed by the sales person that I had coverage up to 100,000 miles and I also purchased a an additional coverage when the 100,00 mile warranty expired

Nov 23, 2024

Wouldn’t advocate anyone getting their car serviced here terrible experience cross the board

Nov 07, 2024

Fast easy to work with and did what we asked

Nov 07, 2024

Sandra Crappell (spell check) is amazing!! She is the only advisor I will ever deal with! She makes me feel like family when I'm there. She keeps me informed on what I need for my vehicle and always gives me the best service!! She is the reason I keep coming back to that location for services!! She is the absolute greatest!! Wish I can give her 1000 stars cause she definitely deserves it!!

Nov 07, 2024

These guys know their stuff! Craig Poche was very knowledgeable, and updated me thoroughly on every step of the repair process. My truck will always go here for any and everything.

Oct 07, 2024

My car has spent the greater part of 2 months at this dealership for a coolant leak. Over $300 just to look at it. It took the dealership 3 weeks to perform a repair on my car to replace a heating core and ECU. I had to contact the dealership daily because there was next to zero communication on what the delay was. After paying over 4k for this repair and replacing the ECU I was told my alternator was also going to need to be replaced and it would cost an additional 1k. I said no and picked up the car and learned to replace the alternator myself for $350 and about 45 minutes of work. Discovered the leak was not repaired and took the car back to the dealership. Was told this was now a different problem thermostat and it would cost over $500 to repair. Btw this was not under warranty of the original repair. Spoke with asst mgr and was able to work with the price by about $100. 2 weeks later my car was ready. Drove it for a day and discovered the leak still isn't repaired. Now the car is once again back in the shop and I just can't wait to hear what they will try to tell me next. Funny side note, since they replaced the ECU they did not reprogram the key fabs or replace so now my remote start/car alarm/keyless locks don't work. I assume they will try to charge me for this too. Why wouldn't the fix this? The facility is covered in trash parking lots and surrounding areas. I regret bringing my car here. Maybe I should have just said no to the original repair because I seriously question the integrity of the mechanics and managers at this point. Nearly 5k in and two months later I still have a coolant leak and no car. Picked the vehicle up again a few days later after being assured by service representative that the car would be fixed and that they would do a 20 mile test on the vehicle. It has been just over a week and once again the car is leaking coolant… this would be the 4th time I will have to return to have service work done on a repair I am already making payments on. What accountability are these people taking for these kinds of mistakes? Good mechanics fix a mistake, bad mechanics let them drive out the shop. Spoke with the service manager over the phone seeking to either have this repair expedited or to see if the dealership could accommodate traveling while my car was returning to the shop and was asked to take is review down. When I asked him why I should do that he told me I was a liar and that the dates I wrote in the review were off. You’re here arguing with me about how many weeks the car was in the shop when your people have told me 3 times that the car is ready and I’m frustrated and looking for answers from the person in charge. He said that they had done their best to accommodate me and resolve the issue and that he thought I said I was never going back there again. The issue is not resolved! I asked him “do you think this issue is resolved?” How shady to ask a dissatisfied customer to remove a review and call them a liar to boot. Trust me I wouldn’t return here by choice but now that I am paying this repair off that still isn’t complete. 0/5 stars

Sep 07, 2024

After being refused service for a check engine light at another local dealership (rhymes with ball car), we arrived at Gerry Lane with modest expectations. Fortunately our experience was the opposite of our first service attempt of the day. Problem diagnosed before lunch and parts on order by dinner. The service folks here were helpful and pleasant to deal with and delivered on their promises. Also impressed with the drive thru scanner and service stack display. Comforting to know that evidence of your vehicle’s condition is recorded and that your paperwork won’t get lost in the shuffle. Thanks for your outstanding service!

Sep 07, 2024

Even for something as simple as a programming of key fob you will wait hours! And they gonna charge you. I ended up leaving. I will buy this key fob program box off ebay and do it myself. Great deal on a great truck jerry lane but passed that its going to be a negative ghost rider!

Aug 07, 2024

The worst every time I come here for an oil change I book my appointment for 8 and don’t leave out till around 12-1 it shouldn’t take 4-5 hours for a oil change then they never tell you when your car is ready

May 07, 2024

I had the displeasure of working with Taylor Owens and Chad Chapman on today. After scheduling an appointment for 8am and dropping my truck off at 7am, the issue was not “diagnosed” until 345pm upon my returning to the building. Throughout the day I called and texted for updates but was given the same answer, “it has not been diagnosed yet”. What is the purpose of an appointment? But again, the truck was magically and quickly diagnosed upon my arrival to the building. Taylor, my service advisor, appeared frustrated with my concern for the timing of diagnosis and repair. And, at 4pm I was finally given the details of the repair and then urged to make a decision as the service technician was scheduled to leave at 5pm and the repair would take 1hr. Chad, the sales manager, was nonchalant in regard to my being inconvenienced (waiting 8+ hrs for a 30min diagnosis and an 1hr long repair). Eventually I was given a discount for the repair but Gerry Lane will NEVER have to worry about my truck being serviced there EVER again. Other reviews are consistent with my experience. If timing or customer service is a concern for you, consider another service department! If you have a WHOLE DAY to waste, Gerry Lane is the service department for you ❤️ The issue.. powered driver seat stuck!

May 07, 2024

I was involved in a car accident into which I was not faulted. I'm not from Baton Rouge and know nothing about the area as I'm now a new duel resident of both Ohio, and Louisiana. The person who hit me was fully insured by State Farm. Gerry Lane isn't apart of State Farms approved Collision Centers however all of the State Farm approved centers didn't have very good google reviews. I was not entrusting anyone with terrible reviews with my Cadillac. I do not play behind my baby. Since State Farms client was cited and deemed at fault I had full liberty to choose who I wanted to fix my car. Being that GL had the best google reviews I chose them. This was one of the absolute best decisions I could have made. Instructions as to what I needed to do on my end were made clear and concise, thus streamlining the entire process. Everyone from Collision to Service were above and beyond courteous. I was constantly kept in the loop of every step with calls, emails, and even texts. The turn around time was about average for collision, and I had extra services done since they had my car anyway. And the end results had my Cadillac looking as if it had never been damaged. Shout out to Craig who was the star of the show, but thank you to the entire GL Family on Florida Blvd. for such a great job. As a top 10% ranked reviewer on Google I highly recommend GL. You won't regret it! -Mrs. Erica Swain Morrison "That Yankee chic, turned Southern Belle"

Feb 07, 2024

Trevor B. did an amazing job on my Camaro; will definitely be a repeat customer. My car drives better than it has in a long time! Thank You A++++

Dec 07, 2023

Great service experience 💯

Dec 07, 2023

Had my car serviced today and it was very quick and my car is driving so good. Thanks guys

Dec 07, 2023

The mechanics just aren't any good . Can't fix a check engine light ..

Dec 07, 2023

Was in and out quickly they did my oil change and honestly I have no complaints.

Dec 07, 2022

My service tech, Corey, kept me updated daily. I was very pleased and would recommend Gerry Lane.

Dec 07, 2021

Awesome service. I was in and out in no time.

Dec 07, 2021

Bought a new truck 4/26/21. Salespeople, yes had two very pushy salespeople. Only concern was selling the truck which is typical. 5/11/21 the truck don’t start. Just a click when trying to start the truck. Called the service department. Explained the truck would not start and just click letting them know I was a hour and a half away. Service consultant asked if I could bring the truck in. Again, told her the truck wouldn’t start. She proceeded to schedule me a appointment. Asked if I could bring the truck in at 8:30 on Thursday and I again told her the truck WOULD NOT START. I was asked if I could get the truck towed in. I asked if it would be at their expense and was told no. I asked to speak to service manager and was given assistant manager. Explained to her the issue. She told me my best bet was to hit the onstar button and they’d get the truck towed to the nearest dealer. 600 miles on a 2021 truck and dealing with this kind of service is frustrating. I pray nobody else has to deal with this kind of frustration.

Dec 07, 2021

Experience was the worst!! Called because I received an OnStar alert letting me know that my battery needed to be replaced as well as there was something wrong with the engine/transmission system. I called an read the messages from OnStar word for word and asked if I should just change the battery and maybe the other message would go away. I was told no, I would need to do a diagnostic for $98. I advised the engine system should be covered under warranty I purchased. I was informed if it was not a warranty issue then I would have to pay the fee. Got the car in for the diagnostic and waited 3 hours to be told the only issue was the BATTERY! I advised I told them about the battery before coming in and was told it was the reason for the engine code being kicked out. At this point I'm very upset because I asked these questions before coming in. So essentially I paid $120 (with taxes and fees) for them to tell me about a battery I informed them about! I asked if the diagnostic fee would go toward the service if done with them and was informed no. Never had this happen anywhere else! Called the supervisor, he never answered nor did I get a call back! I will definitely not be getting serviced there for anything else!

Dec 07, 2021

I was stuck on the side of the road. Called the service department. Mark got me back on the road with his knowledge of my problem!

Dec 07, 2021

It took over a week for me to set an appointment and once I got there they kept my vehicle for another 4 days. They said the don't provide loaner vehicles anymore so I had to find ways to get to and from work. My vehicle was just there 2-3 weeks prior with AC issues and they kept my car for several days then also. The price to repair my vehicle was very expensive. Also, there was poor communication from my service provider (specialist). I had to continously call him.

Dec 07, 2021

Ms. Jessica and Ms. Rose was very helpful and friendly