GIBBS Automotive Service

Dec 03, 2024

Gibbs is our 'Goto' repair shop when we want it done right the first time!

Nov 29, 2024

Excellent auto service!!! As always thank you for your help Mikayla, Mike, George and the mechanics!!!

Nov 29, 2024

Had a very good experience with Gibbs Automotive Service and their prices are very reasonable. So much less than other services I have had elsewhere.

Nov 08, 2024

Many Thanks to George!! I had called the shop a day prior & explained what my car was doing when it stopped working while I was driving. The following day, thanks to the tow truck company, I didn't get there until mid to late afternoon. Despite how busy they were somehow they managed to fit me in. From the initial phone inquiry, until my car was ready, there was the feeling of take care of the customer. Never once did I feel pressured into anything, upsold on any of the work performed, & there were no hidden fees. My sincere thanks to George & crew at Gibbs automotive service!! & I'll see you down the road.

Nov 06, 2024

All Good

Nov 06, 2024

Great service and a friendly shop. Truthful mechanics who give every detail before they let you pull off the lot. Thanks guys for all the work

Nov 06, 2024

I dealt with George. Had a control rod snap on me. I needed a tow. I called them up and needed a tow and work done. I told George.. “let’s just get all the important things that need to be fixed, fixed.” It took a week but for what I asked them to do, was reasonable. The tow was like 100 bucks since it was a recommended service with them. They put that on the invoice so I didn’t have to pay for the tow right then. Had them change all the fluids/brakes/filters/ serpentine belts/ oil/control arm and a few other things. George was very professional and wasn’t upselling me.. but he told me things I needed to do soon. He was always there for my calls. Transparency is key. I know enough about cars to know he was straightforward. I won’t go anywhere else. Hope you see this, George. Shout out to josh and rich as well, who did the repairs. The let me know the warranties and the front desk was super nice and asked my daughter about her Halloween. There is definitely a reason they have such good reviews. —2015 Nissan Altima.

Nov 06, 2024

I would give 6 stars if I could! I was passing through town and they managed to exceed my expectations. Very fair prices! They didn't even charge me for a simple service. The highlight is the friendly service from the receptionist. I believe her name was Mikayla. Very kind!

Nov 06, 2024

They went way above and beyond after the dealership's negligence, did exactly what they said for exactly the price they quoted, have customer service so good that it's almost unbelievable, and have done flawless work. They also have, by light years, the best warranty I've ever even heard of from a shop. The location is nowhere near where I live or work and is not open weekends, yet they are now my go-to repair shop for everything from a simple oil change to any major work. It is worth making the time to come to these guys.

Oct 06, 2024

Gibb's was nothing but professional, kind, and informative. I never felt over-sold or pushed around once. The inspection was thorough and I will be coming back again.

Oct 06, 2024

Gibbs was great from start to finish! They were friendly, listened to my concerns, and offered options. This was for an older pickup that I am planning on selling. But now I may switch to them for my primary vehicle as well, since the dealer is hard to work with lately. Thank you Gibbs!!

Oct 06, 2024

Great service and speedy repairs. Will only be bringing my family’s cars here from now on

Oct 06, 2024

I went to Gibbs for years until this happened.. they quoted me at over $1000 to replace the clock spring in my Prius so that I could have a working horn again. When I told them I couldn’t afford it, they wanted to charge me $70 to tell me my clock spring needed replaced, which I already knew. They’ve never charged for diagnostics before and failed to tell me that up front that they would now be charging for diagnostics. When I explained this to the girl, she rolled her eyes, tore up the paper, and threw it in the trash. Rude. But WAIT! Here’s the best part… I ordered a used factory part online for $150, finished the job in under an hour, AND I now have a working horn. Brand new the part is $600 which means they wanted to charge me $400 for 45 minutes of labor. Criminal. If you’re a “dumb blonde woman” this place will try to take advantage of you. Look out!

Oct 06, 2024

These guys gracefully helped me out while I was traveling through. They also work on a friend's car on a regular basis and she highly recommends them.

Oct 06, 2024

Good, friendly staff. Good prices and work done on time.

Sep 06, 2024

Great service, fast and friendly.

Sep 06, 2024

Great work

Sep 06, 2024

Had to drop the car off the night before. They squeezed us in the next day and worked on it. They explain the problem very well and have very reasonable rates. They always make sure you have a ride. I would highly recommend them to anyone with car problems. They know their jobs.

Sep 06, 2024

I had a phenomenal experience with Gibbs! I called around 1pm, had my car towed to them because it had no power. They called within a couple of hours and had it up and running! I was blown away at how quickly they got things together for me. Absolutely went above and beyond. I will be bringing my car back for all automotive needs and will recommend to everyone I know. Thank you for the superior customer service and attention to detail to the whole crew and for picking me up to get the car back. Y’all are amazing!

Sep 06, 2024

If I could give 10 stars I would. Gibbs repaired my SUV and I was about to chuck it! The cost was amazingly lower than I expected. The young woman at the counter and on the phone was knowledgeable and so sweet. Thank you! With a place like Gibbs around, don't chuck those fixable vehicles.

Sep 06, 2024

Very thorough evaluation and quick repairs! Great to work with!

Sep 06, 2024

Wonderful customer service- from making the appointment to picking up our car after work was completed. We needed our brakes replaced and they did an excellent job. We will definitely be returning for any future repairs we may need.

Aug 06, 2024

Amazing, honest, fast and reliable as always. I'm a repeat customer for a reason, and I always recommend them over anyone else.

Aug 06, 2024

Busy shop but made time for me. No nonsense information about what needed to be fixed and straight forward pricing. Even during a holiday weekend they got the parts and repair done quickly. Great communication from them and they are not pushy. Appreciated the ability to feel like I wasn't going to get raked over the coals. Everyone there was friendly and professional. I think I found my regular go to shop for my vehicles.

Aug 06, 2024

Gibbs Automotive has been great in working with me, my schedule, and my car. I highly recommend getting estimates and taking with them about your needs. Thank you to George for all your help.

Aug 06, 2024

Gibbs saved the day! I needed to go to Flagstaff today, but my car developed problems yesterday. The shop got me in bright and early, and I got on the road to Flagstaff.

Aug 06, 2024

Now I know why they get 5 🌟 ratings. My son plays football at University of Arizona and his trucks steering stopped working. It was the EPS rack system. A very expensive system to replace. George (Service Advisor) was amazing! Only shop in town that answered the phone. Only shop in town that made an effort to try and find an OEM after market rack so we didn’t have to pay the dealer price. George kept me updated every few days and he searched the country for an OEM rack. Always made us feel like we were his top priority when I talked to him. Never made us feel unimportant or that we were a nuisance. 6/5 🌟🌟🌟🌟🌟🌟 Google review THANKS TO GIBBS AUTO AND GEORGE!!

Aug 06, 2024

Really high quality service. Reasonable, reliable. Customer service is excellent.

Aug 06, 2024

Top notch customer service. Highly recommend!

Jul 06, 2024

Gibbs Automotive Service is the place to go to receive professional automotive attention. George has never disappointed! All the staff there have been kind and helpful! I would recommend them to anyone needing their services

Jul 06, 2024

Gibbs automotive treated me like an important person when I brought my car in for a second opinion. They quoted a fair price. They were upfront about everything before performing any repairs. The repairs were done in a timely manner. I will, definitely, use Gibbs Automotive again!

Jul 06, 2024

I took my 2001 Lexus RX300 in for service today as I have been looking for a trustworthy shop in Tucson for 2 years. I was lucky growing up that my uncle was a mechanic and after I moved to Colorado my mechanic there was truly like family. Finding a shop here in Tucson has been difficult. I found Gibbs online and was struck by how it looks so similar to my uncle’s shop and like Hayes Automotive in Longmont, Colorado. I called and set an appointment and was very pleased to find when I arrived that Gibbs lived up to my hopes. They seem honest and thorough and I feel like I can trust them for good service at a fair price. I plan to give them my business for the foreseeable future. Although this was just my first visit, I feel so relieved to have finally found a good shop

Jul 06, 2024

My consistent experience at Gibbs Automotive has been excellent! Building trust even in the best of times is always what is hoped for. My experience over the years at Gibbs has been a trusting one. They do what they say, never try to sell me work where they don’t show me why it’s needed. They show concern and have always been accommodating to my automotive needs!

Jun 06, 2024

This is a very responsive and skilled team. They fixed my brakes within the timeframe that they promised, and the car feels like new.

Jun 06, 2024

Took my car to Gibbs for a primary maintenance issue and several other items. Superb customer service and outstanding maintenance. I can readily identify the thorough attention to detail with which the job was accomplished. Thank you much, Gibbs.