Goodguys Tire and Auto
Overview
Categories
Mechanic, Tire shop
Directions
6784 N Brawley Ave
Fresno, CA, 93711
Phone number
Call: +1 559-550-1891Website
View websiteAppointments
Book appointmentHours
Sunday
Closed
Monday
7:30 AM - 6:00 PM
Tuesday
7:30 AM - 6:00 PM
Wednesday
7:30 AM - 6:00 PM
Thursday
7:30 AM - 6:00 PM
Friday
7:30 AM - 6:00 PM
Saturday
8:00 AM - 5:00 PM
Services
Reviews
Nov 17, 2024
Great and friendly customer service it the place I take my vehicles thanks guys!!!
Nov 05, 2024
Friendly
Nov 05, 2024
Louie was awesome! Gave me the best deal I could find in town and had me in out in less time than they said. Thanks again!
Nov 05, 2024
Louis the assistant manager went out of his way to make my stressful day so much better. Thank you!!!
Oct 29, 2024
Excellent service, clean wait room and very cordial people assisting customers.
Oct 22, 2024
Excellent and friendly customer service. 10 out of 10 recommend.
Oct 22, 2024
Great people and great prices. Best service and prices in town hands down. Definitely my new shop thanks Good guys.
Oct 22, 2024
Since I'm a new customer they gave a good discount. They provide excellent customer service. Will do business again.
Oct 19, 2024
Always great service and a great and timely turn around.
Oct 19, 2024
I highly recommend Good Guys on Herndon and Brawley! Edward, Nick, and Jose went out of their way to make sure I was happy. I was told it would take about an hour to repair my flat tire, and it took less time. They have a great waiting area with coffee and a tv. Edward asked how I was doing and said he would check on the status of my car. Jose repaired my flat tire and checked to make sure all of my tires were okay. When I went to pay for the service, Nick told me there would be no charge, and I was pleasantly surprised. Everyone there was happy, and it was a very positive environment. There is still love and great service out there, and Good Guys on Herndon and Brawley are awesome!
Oct 19, 2024
My car was marking low air on one of my tires and asked if somebody could help me with that. Their customer service was amazing the second I came in a technician was quick to help me with that and when he realized I had a nail in my tire he let me know and I went inside to get my service started and Louie was quick to help me get situated. Got my tire fixed in a few minutes. Great and fast service definitely recommend coming here.
Oct 19, 2024
All staff are good well behaved and quick service
Oct 19, 2024
Fast service
Oct 19, 2024
My service was fast even having parts brought in. They service was very friendly and professional.
Oct 19, 2024
On 10/3/24 I went into Goodguys Tires and Auto to get my car looked at. I spoke with Edward Valencia the store manager who seemed to be honest and knowledgeable about my issues. He came back with a quote of $1700 to replace my CV Axle, both Engine Mounts, as well as 4 spark plugs. He said the work would be about a 3.5 hour job and that they would contact me when repairs were done. I approved them to do the work on all the issues discussed. Edward proceeded to call me around 3:08 pm to tell me they would be keeping the car overnight and that he would give me a call again around 5:30 pm. The 5:30 pm call never happened. The next day the assistant manager called me at 3:34 pm to inform me the car was ready for pick up. I showed up to the store and he informed me that they did not work on the CV Axle or the Engine Mounts but only replaced the spark plugs. They proceeded to quote me $2400 FOR JUST replacing the spark plugs. I told him this was not what we agreed upon, he then informed me he would just charge me the original $1700 as if he was cutting me a deal. He then proceeded to question if I was lying to him about what I discussed with Edward. I feel humiliated, disrespected and lied too. This is also after I discussed with Edward that I was a disabled Veteran which he acknowledged and thanked me for my service only to use it as a way to make me comfortable and gain my business. I still have the same issues with my car and nothing has been resolved. I left goodguys tire with 1700 less and still not working right. This issue will not end here, I WILL be contacting the corporate office as well as the better business bureau. If anyone is thinking about taking their business to Goodguys tire I would think again. This place will rob you blind and lie right to your face. This place is the stereotypical scummy bait and switch car repair shop, two thumbs down.
Oct 19, 2024
Reliable & trustworthy..... Number 1 for service
Oct 19, 2024
Service was grand! Harris, at the front was amazing was engaged, listened to my explanation of what my vehicle’s mechanical issues was. Kept me updated on status of work being done. Gave me recommendations on payment obligations and sought after discounts to help with the car repairs. Will keep going back to Goodguys Tire and Auto, whom held up to the name. Thanks Harris!
Oct 19, 2024
The Good guys are Great Guys! Love the customer service and text updates on vehicle and especially that they send pics and descriptions of work they did and recommend! Louie is super cool and super helpful!
Oct 19, 2024
They had the tire size I needed in stock..Louie the manager took care of me and had me in and out in under an hour
Oct 19, 2024
This was my second time coming and both experiences were great. Each time staff was friendly and knowledgeable; answered all my questions and addressed my concerns. The time that was said I would have to wait was exactly that; even though they were short staffed. They definitely have myself and families business. Edward took care of me the first time( I believe he is management) and this time it was Harris. Thanks again guys you are amazing and I appreciate preciate you both!!!
Oct 19, 2024
Tire replacement
Oct 19, 2024
Very friendly and great customer service. Fixed mine and my boyfriends car super fast. no longer than an hour for service.
Oct 19, 2024
Very straightforward and competent.
Oct 19, 2024
Went in for a battery change and the staff was very kind! I had to wait for a little longer than expected due to a mistake that was completely out of their control, but there was a movie playing and water available so the wait was comfortable! The man at the front desk also communicated with me about the delay and was very nice. Definitely will come again!
Sep 19, 2024
A/C was blowing out hot air so went in to see if I could make an appointment to get it checked and was able to get in the same day. Checked it and explained what was needed. I needed to be out within a certain time to pick my grandkids up from school. They explained how long it would take and E Valencia went over and beyond. He kept checking on me, he kept telling me what each process they were doing and I was out in the time needed. Superior customer service and attentiveness. Waiting area was clean. Bathrooms clean. Water/Coffee available. Nice and cool. They had movies playing. Really made the 2hr wait bearable. The price was not bad for the service needed. A/C is cold again!
Sep 19, 2024
I have nothing to complain about. This company did everything possible to get me in and out. Even on a Friday afternoon without an appointment. 👍🏼
Sep 19, 2024
I went to the GoodGuys @ 4119 W Shaw Ave, Fresno, CA 93722 this morning 9/7/2024 @ 7:55am the guy at the counter customer service sucks he was very RUDE & Dry when I asked him how much was a oil change and how long the wait. My husband was on the phone as I was asking him, that my husband said leave and go somewhere else that he sounds like he don’t want your money. So I left and went to The GoodGuys @ 6784 N Brawley Ave Fresno, CA 93711. Mr. Valencia was very, very welcoming, friendly and polite. I rate his customer service a 10+. I WILL NEVER GO BACK TO THE ONE ON SHAW.
Sep 19, 2024
Quailty service with quality people!
Sep 19, 2024
Staff very friendly and fast service!
Sep 19, 2024
THANK YOU for great service!! I definitely recommend this place very respectful and great customer service! If you want good honest work and great service come here you will not be disappointed. The cleanliness of the store was amazing and Louie was very informative on what was needed for my vehicle and help me save. Great waiting area and everyone is really nice. I will continue to come here for all my vehicle needs and recommend family to come here! So happy God led me here!