Goodyear

Dec 05, 2024

I took my truck in to replace the side mirror, as I only needed the mirror cover and glass—both of which cost just $70 on Amazon. Everything else, including the electrical components, was working perfectly fine when I dropped it off (I even checked beforehand). However, after two days, my company declined the repair because the shop was trying to charge over $600 for the job. When I went to pick up the truck to fix it myself, I found that they had removed the door panel without any reason, and mysteriously, the electrical system was no longer working. In the end, I bought all the parts on Amazon for $70 and replaced them myself, but now the electrical system doesn’t work at all—for no apparent reason. Very disappointed with this experience and wouldn’t recommend their service.

Nov 22, 2024

Had a tire problem, and it was raining . My problem was handled in a professional and speedy manner. Good place to do business. Thanks

Nov 15, 2024

A few weeks ago I needed to get a new set of tires for my wife's Tesla and some repairs to my SUV. I had the pleasure of meeting Marcus at this location and he was the best example of what customer service should look like in a auto repair shop. Eventhough I already had an undesstanding of what was wrong with my vehicle, Marcus was thorough and had great people skills. He connected with each custome that walked through the door. However, Tony! He is the exact opposite. And to say he's the Store Manager is a negstuve reflection of what Goodyear has to offer. He had the worst attitude, almost disrepectful at times, and what seems to be no desire to be there. He needs an adjustment in his attitude or maybe he should trade places with the mechanics in the shop so that he doesnt have any customer interactions. People like Tony dont deserve to be keading an establishment like this. He will be the cencer that has other employees treating customers this way. Had I not already been finished with my repairs I would have canceled everything after dealing with Tony. Tony is my ONLY reason for the 1 star rating, in hopes that someone above him sees this. Because he acts like he owns Goodyear!

Nov 06, 2024

These guys are great. They take really good care of our fleet. Never had any problems whatsoever. Strongly recommend.

Oct 06, 2024

Q,Marcus,and the staff of DW on Howell Mill Road has provided me with fast,reliable and personable service..And I realized that this type of service has been given to all of their customers..How else can u explain the smiles of past customers walking into the door and before the say hi to Q.,Marcus or any of the staff these people at D. W. are already calling out these customers by there name before they get to the desk to tell them what's going on with their car..U can't be that..This shop is like having your HONEST friend working on your car at an affordable price..Trust me,if u don't write reviews on businesses that you visit,u will with this one..Kudos to Q.,Marcus and the friendly staff@DW

Sep 06, 2024

Paid for a new condenser for my old Civic. The price doubled when the compressor also needed to be repaired. They pleaded ignorance saying there is no way of knowing other parts are broken without the condenser. They definitely knew this could be a money pit and took advantage of my ignorance. Leaving customers in the dark for an optional repair like AC is dirty and I will never take my business there again.

Aug 06, 2024

Tony and his team are honest and kind and dependable! Car was having an issue that I worried might make my car unsafe to drive, he and his crew stayed late just to check that I wouldn’t be in danger until I could get it back in the shop that following morning. I feel like they are always transparent with pricing and absolutely recommend them to anyone looking for a lifelong, dependable mechanic!

Jun 06, 2024

I have a warranty but they were so adamant that my axles would not be covered under my warranty. They were so negative so I went to Good year on Hammond Dr my warranty was honored and it was much cheaper. Kudos to Hammond D.

Jun 06, 2024

Mr.Marcus Is very helpful and excellent

Apr 06, 2024

Truly a horrible display of customer service and blatant lying. I experienced a transmission issue on my 2014 Dodge Charger and had left it to this Goodyear. Once checked out, I was told over the phone THREE TIMES the only service I was paying for was a "block test" for my engine which was $35. When I arrived to the shop to retrieve my car, I was given a bill for $186. They charged me for a "diagnosis run" as well which was not informed to me as the customer, nor did I agree to that at all in any case. When confronted about the over charge, the manager Tony and the sales associate "Q" did nothing but gaslight the situation, claim "I didn't remember what they told me", and held my vehicle hostage unless the total of $186 was paid. I also did not receive the itemized list requested for what was needed to be done to my vehicle. I, the customer, was flat out lied to and taken advantage of, while also being made to look as if I'm angry or irate, when I arrived with the pretense of paying $35 for a simple engine test, but was forced to pay $186. Another sales associate agreed they lied and stated they should've only rung me up for $35. These guys are unfortunately money hungry losers and they will lie to you over the phone and take advantage of any dollar they can. If going here, asked for itemized lists of work, associates names who you speak to on the phone, and maybe record your phone calls with this location. They will lie to you. The most disgusting display of customer service I've ever experienced and associates Tony and Q have not one ounce of professionalism, integrity, or honesty in their very, very small minds. Sadly this is what makes them nobodies. Unfortunate. I also called Goodyear and D.W. Campbell Corporate to report this claim and they informed me that THIS LOCATION is NO LONGER ASSOCIATED with D.W. Campbell OR Goodyear and is an INDEPENDENTLY OWNED SHOP. So in actuality, we DON'T KNOW who owns this shop and why they still wear Goodyear uniforms. They are lying for every dollar they can because basically, nobody can challenge them! Do not send your car here!

Mar 06, 2024

Super amazing customer service and great rates! I love taking my car here for routine oil change or other issues

Feb 06, 2024

Great employees...will have you laughing on your worst day

Feb 06, 2024

Great service, honest opinions and fair prices in my experience. I’ve been a customer for many years.

Feb 06, 2024

This location on Howell Mill Rd Atlanta is a great place to have your car fixed they take good care of you and your car sometimes it take a little longer than you expect but you do want mechanics to rush they have a tv and coffee as you wait

Dec 06, 2023

Disappointed more than anything. Went in to get my car serviced for a Driver Seat Motor that had went bad. My issue was that, I paid for a diagnostics and was assured that they would do a thorough job of detecting what my issue was, seeing that the diagnostic doesn't go towards the repair. The amount of man hours necessary to detect my issue was the cost of diagnostics. I respect time, energy and money. However it wasn't reciprocated when it came time for them to do the due diligence. My seat was never examined nor, was any fuses checked to see what my issue was. I knew the motor in the seat was bad. However they didn't go behind me to ensure if it was the track or the actual motor that was the issue. How do I know? There are plastic cosmetic coverings that hide the bolt connecting the seat to the frame. They were never taken off. Also no bolt was ever loosen or adjusted from being "examined". I would go a step further to stay they probably didn't even check the fuse, but I cant say for certain. I was offered a used seat from a potential junkyard that wouldn't match my interior, but solve the motor issue. Also I was told my track and motor are discontinued. Yet I found them on Amazon and called Ford to see if they could get it. I didn't oblige because that was an easy route of replacing my seat vs just doing they job of actually diagnosing my vehicle. I'm not writing this to be a disgruntled customer. I'm writing this more-so as an "alert" to say do better Goodyear. Sincerely Aisha

Dec 06, 2023

Excellent customer service!! I was in and out literally in 30 minutes and my issues with my vehicle was taken care of. Thank you guys very much.

Dec 06, 2023

Get an estimate on all the work before allowing them to proceed! Compare estimate with other shops. This will save you lots of money cause they price gouge.

Dec 06, 2023

Great customer service, got me right in for an oil change despite not having an appt. And they have a punch card with rewards which is the only Goodyear I’ve been to with that.

Dec 06, 2023

Great trustworthy spot for all my cars!

Dec 06, 2023

I have been going to this shop for 3 years and my family has been going here for 20+ years and I will NEVER be going back again. I took my 2001 suburban in for an oil change and lost all faith in this place. They did the oil change find but when I got back into my car after paying for the service I smelt cigarettes in my car and I looked down at my center console cup holders and there were multiple ashed out cigarettes in my cup holders and on my center console. I looked in the backseat and my third row seat was adjusted and I discovered more cigarettes and cartons in my back seat. I did not have time to go back into the shop and confront them due to early morning meetings I needed to get home for. I called them and told them what happen, I was dealing with the new store Manager Tony, I told him I was disgusted and very disappointed at the situation. Explaining I needed to spend more money to get it cleaned up. He said it wasn't his co-workers and said it sounded like a group of homeless folks decided to camp out in my car while it was on the lot. When asked why my doors weren't locked he explained they would have just have smashed my windows to get in and showed no remorse for me and the disgust I found. He told they had the sign in their lot saying "We are not responsible for cars on the lot" for circumstances just like this. I am very disappointed by the service and the new store manager Tony, he is seemingly always in a bad mood and shows no empathy for you. It is a shame because this use to be a great place to go to and they still have great honest folks there (Mike,Marcus, and Leonard are great). After Tony took over this place went down hill. I have spent thousands here as they were my trusted repairmen and I will no longer be coming back.

Dec 06, 2023

I took my 2007 LX 470 to this location to have the steering column replaced. The technician didn't clock the steering correctly and damaged my vehicle's VGRS. This replacement part costs over $3000 and my vehicle has never driven the same since. For anything other than tires or routine service, I recommend you take your business somewhere else.

Dec 06, 2023

I trust these guys so much more than other local shops. Remember they make money on service so there will always be some recommendations

Dec 06, 2023

I usually go to the dealership for my car services. But I decided to go to DW Campbell Goodyear. Best customer service I ever had.

Dec 06, 2023

This Goodyear on Northside is the very best to have your vehicle serviced. The staff is very professional and take their time to explain in detail the service that your vehicle needs. They do not pressure you to due anything that is not in your interest. Very honest, and the work done excellent. My go to place to have work done on my vehicle..

Dec 06, 2023

AAA towed my friend's car to this location, and now when attempting to coordinate picking it up, staff relayed that they do not know where the vehicle is??!

Dec 06, 2023

I’m not a fan of giving my money to sassy miserable men. Will be going elsewhere.

Dec 06, 2022

Great fast service

Dec 06, 2022

I am disappointed and feel completely disrespected by the mechanics here. I used to come here under my carmax warranty- but it has since expired I have had to have THREE $250+ repairs within TWO WEEKS. I had a coolant leak and brought it in and they fixed it- THREE DAYS LATER another coolant leak!!! just a different hose and another $300 spent. (Not to mention the cost of two tows) And IMMEDIATELY after I left the second time, I heard a rattling under my carriage and took it to another shop (over Goodyear’s service at this point!!) I explained to them how I overheated and was serviced which said that they think the water belt wasn’t put on correctly, so broke, and that cost me another $280!!! Not to mention the new shop said I was low on coolant because of a loose valve and had to add fluid just THREE DAYS AFTER I WAS SERVICED FOR OVER HEATING. I don’t have the energy to go back and fourth with Goodyear and their mechanics that reply with “you can ask anyone leaks happen from everywhere”. My mom would be disappointed in the things I have to say to them.

Dec 06, 2022

If you’re going here for an oil change you’re fine, I guess. If you’re going in for tires- they will patch your damaged tire for just long enough for you to come back in 6 months later. They cut corners and repeatedly find other “issues” to boost bottom line. Avoid.

Dec 06, 2022

DO NOT TAKE YOUR CAR HERE FOR SERVICE!!!!!!! Car was getting serviced here and was stolen from their lot! They didnt inform me car was stolen until 3 days later, the manager leonard LIED and told me that they didnt have any cameras and it was nothing they could do! And to file a claim with my insurance, i called the police when the police got there he told her that they seen 4 people pushing the car around 4am sunday morning aug 28th! But when i asked he claimed to not know what happened! They also have cameras on their building, so Sounds like a inside Job! I am now having to get my lawyers involved, the police also stated that cars get stolen here all the time! I REPEAT DO NOT TAKE YOUR CAR HERE FOR SERVICE ESPECIALLY LEAVING IT THERE OVER NIGHT!

Dec 06, 2022

I pulled in this business to ask questions about my tire pressure. Marcus was Awesome! He gave attentive, friendly, and efficient service. He shared his knowledge and experience openly and made me want to return. Customer Service like this is a dying breed. Five stars for Marcus making a difference.

Dec 06, 2022

Marcus is the guy you need to talk to.