Goodyear Auto Service

Dec 04, 2024

Great service with an awesome manager! This is my go-to place for oil changes.

Nov 29, 2024

Great Service and Great customer service

Nov 22, 2024

I have always ordered tires via website. they typically take 15-30 minutes to find order. I always just drop off after scheduling a time. Most recent time they found order quickly. Dropped car off at 9:30am with appoint set 7+ days prior - called at 4:30pm and they had no idea car was there. Tire had not been changed by 7:00pm. Left with no tire changed. One plus - corporate was easy to get a refund.

Nov 22, 2024

I spoke with the store manager, who took the time to understand the issue with my car and told me he would personally drive it and work to resolve the problem with the brakes and brake noise. Appreciate the high-level of interest and care exhibited.

Nov 06, 2024

Having an electrical issue where I had display and headlights but no starter engagement. It is an older vehicle 2009 with only 110k miles. They had it for a few days and couldn't find the problem. This Service Center has been my first choice for several years. When I got the bill, they did not charge me for the diagnostic service. If/when I get that car fixed or have another car, I will bring it them first. David the Manager is Good year round.

Nov 06, 2024

I have been charged at a location for a service that was not performed. The manager kept denying it and gaslighting me until finally giving a refund. I wonder if this was intentional and if there are more instances of the same.

Oct 06, 2024

Goodyear advertises FREE FLAT TIRE REPAIR but they charged my wife $18 to do just that. I went back to ask why she was charged and the manager lied, saying that's only for Goodyear tires. I told him that's not true and that I can show him the ad on my phone. No comment - just a smirk. I got the refund and told him he should be ashamed of himself.

Oct 06, 2024

A very grateful thank you to Darren. Arrived 30m before closing with huge nail in tire. Out of town, no spare. He had us fixed and on our way quickly. GREAT SERVICE!

Sep 06, 2024

I will pass up any other Goodyear just to come to this specific location. Darren is always AMAZING and willing to help me anytime I come. Everyone is so nice and go out of their way. I am very appreciative and can not thank them enough. Keep up the good work.

Sep 06, 2024

Went for an oil change was charged a crazy price n boom oil was never changed.

Aug 06, 2024

I have been a customer of Goodyear for more yeas than I care to acknowledge. Last week I took my car in for a oil change and tire service. All seemed well. Today I had a flat tire on a very busy highway and called AA. When they arrived they could not change the tire because the service Technician who serviced my car last week broke the tool that removes the lock nuts. To make matters worse he place the broken tool back in its bag and placed it back in my car as if nothing had happened. I ended up having to have my car towed to the Goodyear shop to have it removed and replaced. I even had the AAA service rep talk to the manager of the store to confirm the issue. Well the manager attitude is one of not caring and had taken the attitude he had just walked in and needs to check the tire out. Well the tire is flat not hard to see the issue is the service tech who broke a car part and then placed in back in the car as if nothing happened. I could have been anywhere and at time of the day without the ability to have tire changed at 70 years old. This is unacceptable and dangerous. I have filed a complaint with the corporate and they are contacting the district manager but I think this situation is worth sharing. This use to be the very best service location but new management it no longer hold that title in my opinion. Very sad and disappointing.

Jul 06, 2024

Goodyear Auto Service has been my go-to for all our cars' basic service needs. Darren and his team always look for opportunities to help and go above and beyond to help.

Jun 06, 2024

If I could give 0 stars I would! There are so many things that led to me being pissed off, after I had all the patience in the world. 1. Made an appointment on Sunday, to be there Monday at 8am. I get there at 8:07 ish, I have to redo my entire information cuz the man said something about it not going through, even though I have the email, with all info attached. He ain't care about that. 2. I explained in detail what issues, & what I needed. Also explained that I could leave my vehicle for inspection & estimate (which, on the website says I have to do, when I made the appointment) I was cool with that. Got my transportation situation in order so I could go to work & not miss a beat. 3. I asked the man in plain English, what time would I hear something back about estimated cost. The man looked me in my face, in my eyes & said, "give me bout an hour".. Mind you, I have to clock in at 9am so I'm there early, it's not even 8:30 yet. 4. I leave, after having the understanding that, at least by 12pm, I should know something. 5. I purposely waited until 4pm to call. I dropped my vehicle off at 8am ish, I clocked into work at 8:57am. No one called me, no one texted me, no one emailed me.. All information available in the system, if someone cared. 6. I call at 4pm, I'm put on hold for 10 mins becuase the guy(some guy) says "you're calling about the __, I say say yes, I get put back on hold becuase he says, the manager will talk you. OK now, I'm on hold for at least 8-10, he comes back on & ask me" if the manager calls me back in a couple of minutes".. I say cool, hang up the phone, go back to work. By this time, it's around 4:30 ish. I get off at 5:30, they close at 7. I headed there after work. I'm there before 6. 7. I arrive, to me it looked when I called at 4, they just put my vehicle in the air & started lokkimg at it. By this point I'm already irritated from lack of communication. They've had my vehicle for entire work shift & I still have no estimate. 8. The manager comes out & tell, becuase when I pull up I'm on the phone & they hear what I'm saying.... Which is it looks like they just put it in the air, when I called, at 4 He comes out & starts to explain that labor alone is looking at $800 or more. Now mind you, I have an Acima credit for $800 ish, & the 1st thing that comes out his mouth, after 9 hours of dead silence, having my vehicle there at the shop, sitting outside, is labor is going to run me $800.. 9. Now I'm full blown irritated, but I'm not causing a scene, nor raising my voice. What I am doing, is asking very direct, specific questions, that only need specific answers.. Some I got, others were a waste of time. 10. It's now 6pm ish... I tell this man again, about a quote, 2 quotes.. I tell him I'm going to walk to t-mobile & come back. I'm back by 6:40, so I can get the quote. Do you know, when I walked in this man was watching TV, he saw me & said let me call my technician... Walked off in the back, bay area.. I finnaly just had enough, & I left. My entire day was wasted dealing with these people. 10 hours & I leave with absolutely no information. I'm so tired of typing this review because no one will understand how pissed off I am, no matter how much I break it down becuase there's always something being left out & at this point I'm not going back to spell check 😂 I strongly do not recommend this location.

May 06, 2024

Darren is my favorite :) He took great care of me. This is my new go-to spot. Thanks so much!

May 06, 2024

Didn't want to repair a flat

May 06, 2024

Made a service appointment and waited for 4 hours before being told that walk-Ins go before appointments and I would have to come back another day. Never even looked at the car.

Apr 06, 2024

Amazing staff, Darren the store manager and his crew saved the day for me at the end of the day!!!!!!!! Strongly recommend. Goodyear should be proud these guys are representing them.

Apr 06, 2024

Good local tire shop. I don't care for Goodyear tires but bring my own from the nearby online distributor. Their install is reasonable and includes lifetime rotate and balance. I like to get the 3 year alignment plan as well. Friendly and prompt staff.

Apr 06, 2024

Great job. Very helpful in providing options. Very quick turnaround.

Apr 06, 2024

I made an appointment for an oil change. I got there when they first opened and the manager let me know they were short handed (call outs, running late) and it would be a wait, which was cool because I wasn’t in a hurry and brought my laptop with me to work. He kept me updated with when other techs were on the way and when they got there. Overall the wait didn’t end up being that long and the manager kept great communication of what was going on. I got my oil change done with no issues and was on my way. I'd take my car back again

Mar 06, 2024

Courteous, polite, and fast service. Thank you, Aram, and Robert!

Mar 06, 2024

Good and prompt walk-in service. David was courteous and very helpful.

Mar 06, 2024

My husband made my appointment but when I got there I noticed that he made my appointment at a different Goodyear. Everyone there was welcoming and really helpful and they squeezed me in for a nail in two of my tires. It was an awful rainy day and they even brought my car out right to the door. These guys know what they are doing and would highly recommend this shop. David and Darren are amazing as well as all the mechanics there. Thank you!!

Mar 06, 2024

Needed a replacement tire asap, they took good care of me. I will return for more business

Feb 06, 2024

Excellent work and service. David and Gabe have great customer service. I bring all of my vehicles here.

Feb 06, 2024

Gabe, Edwardo, Darren all are great with service and very informative about the maintenance that's being done. Awesome

Feb 06, 2024

Good service and prompt

Feb 06, 2024

Great customer service And easy repair on tire

Feb 06, 2024

He was concerned about my safety and saving me money I had a flat tire and Roadside Insurance with a competitor. He put on my spare to help me save money and would accept no money Going here for my next tires

Feb 06, 2024

Muy agusto con el servicio y la calidad del mismo Excelente atención

Feb 06, 2024

My go to place. Operator Aram Cruz Martinez provides excellent customer service. He thoroughly reviews the repairs with me and recaps services when I come to pick up. Very reliable crew and they call/text when carvis ready. Highly recommend this location.

Feb 06, 2024

Not good service at all. Walked in when it was not busy. Promised it would be an hour to an hour and a half. Then after an hour they said they had forgotten about thec car would get to it when they could because they were busy.

Feb 06, 2024

The technicians were very helpful and explained necessary work to be done. Thank you to David Fuentes and Jason Chandler. Thanks also to Gabe for helping me to get the new tires.