Goodyear Auto Service

Nov 05, 2024

This Goodyear location like to get over on people in conducting it's business. The salesman lies about the condition of your car, just to get you to spend more money. Goodyear told me I needed new breaks, but my friend who is a mechanic told me my breaks were fine.

Sep 05, 2024

Omg....no words but honesty and grateful to Mr Joe...Mr. Anthony....Mr. Lawrence and the rest of the crew...instead of trying to sell me on stuff that I don't need..they took time to educate and provide the assistance that Lil Daddy...my truck..needed...and now it is our family's mechanics...we all are bringing our vehicles down to Fort Ave....thank you again for all that you do....ps..keep the coupons coming.....😁😁😁😁

Jul 05, 2024

4 stars for tires, 1 star for other car work.. Had a good experience with them getting tires a couple years ago, but they're very very expensive for other work and careless. They didn't diagnose my vehicle when I brought it in so there was work left undone. When I brought it back for the diagnosis in which they said they had to take my bumper off, they didn't attach all screws to the bumper when they gave it back to me! Won't be back for service. For reference, after the diagnosis, the part/labor they quoted me was $500. I got it elsewhere for $120. Do better.

Jun 05, 2024

My car drives the best it has in years after getting two new tires and an alignment from this shop. They did a great job; much better than the car dealer or quick lube place. Thank you so much!

May 05, 2024

Good

Apr 05, 2024

Exceptional customer service, accommodating and understanding. Joe and his team help resolve my blowout on a rainy day. I recommend this shop, just good people and service.

Apr 05, 2024

Good customer service. Your in and out in an hour. Oil change.

Apr 05, 2024

I bought the tires online, booked/scheduled an appointment days in advance and it took over 2 hours to replace 4 tires. It should take about 15 mins a tire max. I understand low profile tires require more work (i used to do it), but 2.5 hours to replace 4 tires with a scheduled appt is not okay.

Apr 05, 2024

I purchased new tires last July when Good Year was running a promotion. Scheduling was easy. I also had an oil change and alignment done. The counter rep recommended the three year alignment package which offers an unlimited alignment check and adjustments with every service. It was an additional fee of around $75 but considering I do at least one a year at around $100, the savings amounts to a few hundred dollars. All services were performed efficiently and my car was ready in three hours. I’ve had issues with alignments performed at the dealership in the past; finding a shop that does them correctly is a gamble. Last week, I hit a major pothole and my car started pulling. I went in on Friday 10 min before they opened with no appointment; the desk agent was just arriving but was courteous to check me in before taking off his jacket. My car was realigned correctly and ready by 10am. BUY the 3 year alignment package - it has saved me a lot of money. As to others’ reviews about Good Year selling unnecessary services, this is a national standard and not unique to this particular shop; it does not reflect the quality of the work they perform. I’ve used Good Year across the country and each shop does the same thing. I have my own preferred mechanic and have only used Good Year for tires and oil changes. Regardless, I will continue doing business with this location. Great staff!

Apr 05, 2024

My oil light came on and they had me pull up to the door and were able to check my oil and give me advice in less than 5 minutes. The customer service is paramount at this good year garage.

Apr 05, 2024

Rob and Anthony were so wonderful today when I came in with a tear in my tire. They were so attentive and kind, they explained everything to me which made me feel so much better because I have no idea about cars, and triple checked to make sure my tire and me were taken care of! Will definitely be coming back thanks to Rob and Anthony!

Apr 05, 2024

These guys informed me that my bolt had been cross threaded by the previous service provider. They notified me of what the cost would be and why it would be fine to drive on 4 bolts for a very short period of time. I recently experienced a flat tire and was notified by the road side assistance that I have another cross thread on the same tire. So was it my previous service provider or you Goodyear? Notify me of someone else wrong doing, then do the same thing. Imma just take my car to the dealership from now on. Can't trust these tire places. Rather trust jiffy lube.

Apr 05, 2024

This shop is without a doubt the best in the entire Baltimore Region. If you are looking for a team you can trust to service your car, SUV or truck, just book the appointment now. Anthony at the front desk does a phenomenal job with all things customer service and is always looking for ways to help me save some money with coupons and other promotional deals. So, for my most recent visit; I had been told by a shop near my house that my oil plug (Honda Accord) was cross threaded and that to change the oil the entire pan would need to be replaced. The quote to replace was unfortunately outside my budget. I decided to bring the car here for a second opinion and they were somehow able to remove the plug and replace it with a brand new one at minimal cost. Apparently, it was just stripped. I guess Rob, ate his Wheaties that day because somehow, he was able to get it off. On top of the oil change, I got a free tire rotation and also had the tires re-balanced. My ride is now as smooth as ever. Thanks Rob, Anthony and the rest of the team!

Mar 05, 2024

Been going here for 4 years and always have had an amazing experience! Rob and the other staff members are always kind and courteous, and they go the extra mile to make the service convenient and quick for their customers.

Mar 05, 2024

Careless and poor workmanship. I had Goodyear install four new tires, and received the car back with damage to all four wheels. First, I noticed that all wheels were smeared with excessive mounting grease. While cleaning off this grease, I found damage to each wheel. There was obvious scoring from tool marks in even bands around each wheel. The clear coat was chewed up in several spots around the rim. One wheel had been dropped, and a large chunk was chipped towards the center bore. They did not remove the snap in guards protecting the pinch welds when lifting the vehicle and gouged the cover. Finally, they filled the tires to random pressures, one even being below vehicle spec, and I had to further pump/deflate the tires myself after the service. Very disappointed, would not recommend Goodyear Auto Service to anyone.

Mar 05, 2024

It is always a pleasant and friendly experience getting new tires with Goodyear. Anthony W was so helpful!

Mar 05, 2024

Last week I took my car to get air in my rear tire. Ron took good care of me. He did an excellent job. Every time I go all of the People do a Awesome 👌 Job.

Mar 05, 2024

Store Manger didn't want to help me with my flat tire total Dixk I went down the road to firestone on hanover st n they took care of me Never go to goodyear

Mar 05, 2024

They’re super helpful! Very efficient and honest with their diagnosis + repairs. Would recommend. Anthony, Lawerence, and Joe are great.

Feb 05, 2024

Great service and very kind employees.

Feb 05, 2024

I went down here for a oil change and tire rotation. The service was great my mechanic rob was the best, he let me know everything that was going on with my car, hoping to see him again.

Feb 05, 2024

My car was leaking oil and the oil tank was basically empty. I showed up without an appointment and they helped me right away. All employees were super friendly and helpful. Thank you!

Feb 05, 2024

Terrible service, took my truck in for a alternator and they said it was ok but killed the battery. Had to get new battery and 2 days later it was as dining by same thing. Took it to another auto repair and it WAS the alternator

Feb 05, 2024

This is the only good year I will go to all the men that work here work together to get things done and have always gone above and beyond they explain in detail what is wrong before service and explain what was done after service I would like to acknowledge rob,Lawrence, Joe, ray I was not able to get the gentlemen at the fronts name I would recommend always going to this good year for your service they treat you kindly and always answer questions and do a great job and getting everything done in a decent timely manner. Thank you guys for all your work on my car!

Feb 05, 2024

When you go in ask for Anthony! He gives the best customer service and will assist you with all of your needs. Great tires at a great price. Plus, the warranty is worth every penny. I bought my tire back after a nail and they replaced with little hassle.

Jan 05, 2024

Excellent, prompt service. Professional. Friendly. I couldn't be happier!

Dec 05, 2023

Excellent service everytime I go!

Dec 05, 2023

Five star service! I got my tires installed here and paid for the protection package, which was well worth it. When I needed to come back in a year later due to a leak, they discovered it was due to a damaged valve stem. They replaced the valve stem for a few dollars only charging me for the material costs. Recommend making an appointment to limit wait time.

Dec 05, 2023

Friendly staff, great prices and fast service, will be back!

Dec 05, 2023

Had a flat tire caused by a metal object puncture.. They claimed it was too big for a patch, and wanted me to purchase four new tires due to the size. Then went to a different place for a second opinion, the puncture was indeed patchable. They tried to take advantage of me. 😳🚩🚩🚩

Dec 05, 2023

Had all four tires replaced after a blowout and the next day one goes flat due to a valve that was leaking. They forced me to pay for a new tire despite the issue being with their installation. AVOID THIS PLACE AT ALL COSTS.

Dec 05, 2023

I had had an emergency issue with one of my wheels the other day, where I needed a tire removed and put on a spare rim for my car to be operable. Late in the day, day before Thanksgiving. Walked into Goodyear and found all 4 employees, leaning against the counter, looking at their phones. No work to do at all I guess. I explained the situation. They said they wouldn't mount the tire on the rim because it wasn't a brand new tire. They were perfectly good with leaving me stranded for couple of days until a actual tire shop opened up after the Thanksgiving holiday. Took it to a National Tire & Battery Friday morning and they quickly swapped the tire for me, no charge. I guess Goodyear just isn't the tire shops that it used to be.

Dec 05, 2023

I'm very happy with my new tires! Scheduling was convenient, and the service was great as well. Robbie was super helpful. I'll be a return customer for sure. Thanks!

Dec 05, 2023

These guys are the absolute best. They're competent, honest, and friendly. It's a busy location, so they may not answer the phone the second you call. But they take incredible care of your car. And they're honest (I'm mechanically savvy, so I know), which is worth its weight in gold.