Goodyear Auto Service

Nov 07, 2024

Bought the tire online. I dropped the car off said everything will be all good and done by the end of the day. Get a call an hour later with attitude claiming the tire i ordered isn’t in stock. Why take my car and money if the tire isn’t in stock and I can’t get it changed? I asked what tire is in stock for my car. Said I would have to go and do this myself on the website. Terrible communication skills and lack of respect towards customers. I had to pay extra for another type of tire in stock and on top of it they still haven’t issued me a refund for the first tire I paid for in the first place. Wouldn’t recommend this place.

Oct 07, 2024

Front desk person is extremely unprofessional and has a major attitude problem. Took my business else where. Sorry you missed out on a $2K purchase because of who you hire.

Oct 07, 2024

No Stars for this place. I went in to see why my air wasn’t cooling. Salesman Shawn signed me up to get checked out. 30 min later he comes in tells me his mechanic says bad news you need new A/C system.Get that replaced and you will be blowing cold his words After spending 1600.00 5 hrs later I get my Vehicle back and it’s not cold. I bring it back. To see why Shawn that had waited on me ignores me and does not say one word even when trying to engage.. That was a red flag to me right there. was dealing with a very cocky kid working the desk with very poor PR skills so an hour later he comes out and tells me unfortunately it was my evaporator core and they couldn’t even do it.that was gonna cost Over $1800 most likely. recommend nobody take their vehicles this place for anything.from where I sit they are dishonest and a scam and short a rip off. No need to send me a response. Just wanted to make the public aware to stay away from this place.

Oct 07, 2024

Would give zero stars, if I could. Been a customer of this location for years, not always the best service but it's convenient. Bought a new set of tires here for my truck in 2021. I recently had my truck serviced at another location and was told the tires were manufactured in 2018. So the "brand new" tires I purchased in 2021 were actually three years old when they were installed. Most auto shops won't repair a punctured tire if it's more than 5 years old. When I brought this to management's attention, Goodyear @ Seigen refused to do anything about it.

Aug 07, 2024

I have been going to Goodyear on Siegan for years. Today was the first good experience. The young lady working the customer service desk did a phenomenal job. Please let her know she's a valuable employee. Excellent customer experience. I will recommend this location.

Jul 07, 2024

Good service and nice staff.

Jul 07, 2024

Technician (Moe) only told the adjuster that the power steering motor was burnt up but didn’t demonstrate to the claim adjuster that my power steering wasn’t working. My truck was hooked to the machine no nodes found. Claim denied, and it’s very obvious that my power steering isn’t working and no code was thrown when it went out. Truck not fixed. Would not recommend this Goodyear location to anyone with a warranty that requires an adjuster to come out.

May 07, 2024

Went in for a simple oil change and tire rotation and a young tech named Jacob found stabilizer bar struts were in bad need of repair! Shout out to Jacob for a good catch! Satisfied customer 😀

Apr 07, 2024

I am very happy with Goodyear Auto Service and the tires they sold me. Glen very patiently helped me understand and compare the quality and characteristics of various types of tire. His help allowed me to pick out tires that I feel very good about and are a great value for the money. Glen and the Goodyear team made the whole process pleasant, stress free and easy. This is the 3rd set of 4 tires I have bought at Goodyear and I plan to return for my 4th set and beyond.

Mar 07, 2024

Amazing customer service! The manager, Shawn, and the rest of the staff are personable and do excellent work. Highly recommend!

Mar 07, 2024

Came here to have my breaks checked out. They quoted me $900. Said I needed a new tire because of nails and said I needed new breaks(which I was aware of because thats what I came for.) Said they couldn’t get a tire off because the lugs were cross threaded but I needed to get new rotor, caliber, flush and pads. $900. Said they couldn’t do just one thing, they had to do everything. I went home to plan how I would pay for this all. Next day I went to a different tire shop to have the tire replace and found out I didn’t need a new tire or any of the things Goodyear quoted. I went home today paying less than $100 to have my rear breaks replaced which is what I went for to begin with. I feel like I was targeted as a woman. I will never go back here again.

Jan 07, 2024

Very helpful 👌 and considering

Dec 07, 2023

Always polite and efficient. Job well done !!

Dec 07, 2023

Fixed my car promptly, very good service, very kind manager, back on the road quickly.

Dec 07, 2023

I had such a great experience! Came in with a tire that was already patched before and was still leaking. They gave me a great deal and even did a much needed oil change. Will definitely come back

Dec 07, 2023

I have always had a great experience at this Goodyear. Wonderful service! Will continue to bring my vehicle here!

Dec 07, 2023

I'd put no stars if I could. Went there and needed a left rear wheel bearing dealt with. My car came out an hour later and my abs light was on. I went inside and asked about that. The manager, I guess he was the manager...a heavy set white dude....said the light was on when they pulled it in. A complete lie. He even tried to "spell" it out to me. When they checked it again I was told it was on another wheel. The heavy set dude went ballistic on me and said I"M NOT TALKING TO YOU ANYMORE!!! and left and went hid in his office. The job also cost me 600 dollars. They had tried to charge me over 700 dollars till I protested, this was before I saw my abs light was on. I contacted another goodyear...telling them I need a rear bearing changed. They quoted me 250 dollars....and no more than 400 dollars with what was written that this Baton Rouge location did to my car after I got there I told them what really happened and showed them my receipt. This other goodyear saw that this location had messed up a ring on the wheel they dealt with. This other goodyear location fixed it for me...no charge. All the people at this Baton Rouge location are liars...others tried to back him up by lying. Not all goodyear locations are bad...this one is absolutely bad. Not only did they cheat me...they tried to make me feel bad...like it was my fault.

Dec 07, 2023

Literally been at the tired shop since 7am which is when it stayed the facility opened. They didn’t show up until 8:45. Went in for my check engine being on and a lil chance waiting almost 4 hours to only get a oil change to get into my car and the check engine light still be on called back and they said it would be $140 to see what was wrong in regard to my check engine light when last time i came it was only 60 to check a huge waste of my Saturday and i will be contacting corporate. If you’re not a man or someone who is older this place does not care and i was over charged for my oil change will be disputing with my bank. Save yourself the time and go else where !!!!

Dec 07, 2023

These guys really take care of my daughter w 2015 Chevy Cruze with a few issues mechanically and Acond problems. Great service , estimates and pricing. Thanx again J J Patterson and Candace Patterson 👍🏽

Dec 07, 2023

This was my second trip to the shop, and under emergency circumstances. These guys replaced both tires quickly and also provided a much-needed oil change. Fantastic service! I'll be back, just hopefully not too soon!

Dec 07, 2023

Was rhe MOST expensive tire place I visited

Dec 07, 2023

Friendly people and very helpful. Great service

Dec 07, 2023

Good service, quick & professional.

Dec 07, 2023

Great service!

Dec 07, 2023

I had a nail in my tire. They told me that because the nail was in a tricky place on the tire, they couldn't plug it. They wanted me to buy a brand new tire. I went to a different tire place across town. They not only plugged the tire, but they only charged me 10 bucks. Done.

Dec 07, 2023

I’ve been coming to this store for a few months now and always received GREAT SERVICE . From oil changes to even getting air in my tires, I’ve found a new home for my car.

Dec 07, 2023

One of the things about going in out of court every day like we do, is you have to have a good dolly. Good dollies have rubber tires. Not only do the good folks in this store maintain the tires on our automobiles, but they are trusted with the most important tires we own, those on our courtroom dollies. Stephen took his trusted jury trial dolly in and they treated it with expert care and got it set up and in terrific shape. I’d give seven stars if I could, but five is all Google will allow. If you’re not doing business at this Goodyear, you’re missing out.

Dec 07, 2023

Place is a joke. Called for a quote bc I work 7 days a week. 12 hour days. 5:30 to 5:30. They said I would have to bring my truck in even with the make/model and year of my truck. I gave them every detail. Still needed to see it. All they doing is trying to get you in to get your business. They afraid you will get the quote and go elsewhere. Ridiculous.

Dec 07, 2023

Shawn and Auther were amazing. They made magic happen and coordinated with a dealership to get my 4Runner taken care of smoothly and quickly.

Dec 07, 2023

They were extremely helpful giving, me rides when I had no transportation such as other services

Dec 07, 2023

We had a tire leak while on a trip to Louisiana from Minnesota. We tried this place and are happy to highly recommend them. The service was excellent although they were very busy. The front desk person was friendly and listened carefully to our issue. They took the tire off quickly and discovered it was worn too badly to fix. We were astonished, but they said they could replace both back tires within 2 hours. And they did! Withe tires we wanted. I cannot say enough good about the service here. Highly recommend.

Dec 07, 2023

customer service great