Goodyear Auto Service

Jan 17, 2025

Edit: Changed to one star. Paid about $500 per axle for brake job on a Honda Accord. Brakes lasted less than a year and a half. "Lifetime warranty" is only on the pads, so it will be another $400 to replace. No thanks! WOW! Very quick service, friendly staff and a great price. Thank you, I'll be back again.

Jan 07, 2025

Been servicing my tires for 4 vehicles at this location for 10 years cause of location. Bought a used car and TPMS sensors were bad so I bought the proper sensors as I am a Mechanic. But they refuse to install unless I bought them from them. This is very poor customer service. Got them installed at a better shop for 40$ a tire. I have no problem paying for service, but you have to do the service to get the money. The only good thing there is Kim. I will never return. Price gouging customers is unacceptable.

Dec 07, 2024

Outside of building is disgusting. If they cant maintain this then I don’t trust them with my vehicle.

Nov 07, 2024

Terrible experience. I go in and ask for new set of tires. Since company truck needs to be approved by Holman they chose to just replace two tires on and rotate old back tires to the front. Never will be using this place and bring to Holman affiliates that listen to my needs. Now I have old tires on front of a 4x4 truck this will need to be replaced in less than 6 months.

Mar 07, 2024

She was very nice and helpful. Her name is Kim Ford.

Feb 07, 2024

Absolutely terrible business . I purchased a 3 year alignment program from the goodyear while being an employee of the company. I left in very good terms and I continue to give my money and busines to the company. Every time I have come too the highland store or the siegen store I have nothing but trouble. They never answer the phone when I try to make an appointment or see if they are busy, I got a very nasty and rude attitude. Today i went to the siegen store and the manager shawn was very rude. While waiting for the ticket to be made he came into the waiting room and very loudly for ever every waiting customer in the waiting room to know that he would only in his words one time work on my truck due too it being modified and my already paid for warranty is no longer valid due to the modifications, I don't mind that it is no longer covering the truck anymore but the way he spoke to me for no reason given make me very upset. I decided to go to the highland location after calling and get a very rude aditude from Kim the front desk advisor. I went inside and was met with a unbelievable amount of anger towards me. Clearly the other store called about me, but what I'm so confused is why they are so anger when I have been nothing but nice and understanding, of thire time and availability, even if I am an ex employee that again, left on good terms. Is treated this way. I extremely regret giving any of my money, and recommding other people I know to spend there money including my entire direct family. For a company o worked so hard for it was I can't believe the way they would treat not just a customer but a person in general like that and especially in front of waiting customers in both of there waiting rooms. Please don't ever go to the Highland goodyear or the Siegen goodyear they don't care about you just taking you money.

Feb 07, 2024

Fantastic experience. Very professional and took care to not scratch my new rims. Very satisfied and highly recommend.

Feb 07, 2024

Great Service Knowledgeable Staff

Feb 07, 2024

Guy behind the counter was totally rude, lost a customer for good !!!

Feb 07, 2024

Highly recommended. This place always shocks me (no pun). I wouldn’t expect a chain to deliver this level of care, kindness, & reasonable prices. Well done!

Feb 07, 2024

Horrible experience today at goodyear After having issues all morning with a tire I went online and found a reputable tire shop (Goodyear) and picked out some tires and scheduled a same day appointment to install them a couple hours later. I had the pleasure of being greeted by the manager who immediately began to scold me for scheduling and ordering online after I introduced myself and told him I was early for my appointment. Said I should call and not do anything online. Website doesn't have correct inventory.... his inventory is always right, nobody works on volkswagen they have odd sizes and so on...I was trying to explain that I chose several tires that did not have an option to purchase and schedule same day for which would imply the website does correlate to his inventory however he interrupted me and began complaining and questioning my payment method (acima). As he stood behind the counter with the acima banner and information clearly visible for customers. "Another program we don't use, yours is like the 3rd application we have received since we started offering acima a year and a half ago, do you know this is a lease?, and negative comment after negative comment pausing only to answer the phone and complain about another custome who according to him calls everyday and was beyond rude to her during the call. Had the printout of the procedure and still couldn't complete the process. Then made another comment that they don't get alot of acima customers here in "THIS PART OF TOWN.. but they do over here like I was in the wrong place. Called someone else way more knowledgeable who quickly walked him through the rest of the process. (Wish he would have led with calling that guy since he obviously was clueless.) Kept on with the rude comments. By this time I've informed him I'm done and just want my keys so I can go. He continued to complete anything and everything other than printing my receipt and handing over my keys. Do yourself a favor and go somewhere else.

Feb 07, 2024

Kim Ford is a top notch customer service representative. I highly recommend coming to Good Year on Highland. Store # 2725

Feb 07, 2024

Quinn and easy oil change! Friendly customer service- I’ll be back!

Feb 07, 2024

Today was the first time that I visited this Goodyear location. I called ahead first. Kim answered the phone and was so friendly which made me feel better. I was on a deadline and they were able to take my car right away. This location was very clean with a nice set up. The store manager spoke to me about my car. He, too, was very friendly and professional. All of these folks did a really great job! I will certainly be back to this location.

Feb 07, 2024

Trash!!! The techs are trash. No communication. Last time going.

Feb 07, 2024

Traveling back to Dallas and stopped here to have my tire fixed. Great service, highly recommend. Michael went above and beyond and worked quickly to get me back on the road. Great custard place next store to sit while you wait. Delicious and they even gave my pup a cone! 💛

Feb 07, 2024

Very helpful staff. They were able to fix my truck and get me out just like they said.

Feb 07, 2023

Always a great experience here! Fast and caring, not to mention great coffee in the waiting room. Every time I go I'm very well taken care of. Can't recommend it enough

Feb 07, 2023

Excelente

Feb 07, 2023

I have used the Goodyear Highland location many times. Never fail to impress with service and quality of work. Friendly, clean and professional

Feb 07, 2023

Incomplete job on new tires including not balancing, tires not pressurized the same, and unwilling to correct their error. Terrible customer service

Feb 07, 2023

Ms Kim, outstanding customer service. Answered all my questions. Made me feel at ease, with the service that is being performed on my vehicle.

Feb 07, 2023

No nonsense

Feb 07, 2023

Sad for me to give a 1 star to usually the best Good year in Baton Rouge. But I just called today and spoke to Mr Al last name Mclinden which I may have pronounced last name wrong. I asked him how much was a brake change, he told me it depends on all what's wrong. That they had to check the rotors brake fluid etc. Which was totally fine. But I told him I got everything check already at Lexus and and all I need to change was the two front brakes. And he said " well why didn't you just get it changed at Lexus?" I paused and told him that was a pretty smart answer. He told me are you a Mechanic?. I told him part time . Then he got mad told me $400 and said "Alright Bye". I called back and he answered the phone again, and I told him I just wanted your name for the District manager, he said "Last Name Mclinden. All time low for this location. I think this guy should just stick to working in the back away from phones.

Feb 07, 2023

Super quick and friendly service! Highly recommend coming here

Feb 07, 2023

Went for alignment but my lift kit didn't fit,but the customer service provide was exceptional I definitely recomend this business if u need tires,alignments,oil changes,and ect.

Feb 07, 2023

Great service helped us with problems that wasn’t theirs wether they were making profit or not. Very calm and polite service.

Feb 07, 2023

Michael, the manager, was amazing. Best Goodyear I have ever been to!!!

Feb 07, 2022

Had a lower tire pressure alert on my car. I was on my way from NOLA to Lake Charles. The staff was so friendly and it turned out I just need air to be put in all four tire. Thank so much!

Feb 07, 2022

Helpful and knowledgeable staff. Positive experience overall

Feb 07, 2022

I had an emergency and needed 2 tires replaced in a hurry. With the store about to close for the day on a Saturday (also closed all day on Sunday) these guys took care of my car because, to quote their Service Manager, "I don't want your family to be without a car for the weekend." These guys have earned my business for life!!

Feb 07, 2022

I had stopped going to this Goodyear location several years ago due to the poorest customer service I have ever experienced in my adult life. The manager on duty literally turned his back to me and walked away and hid in his office. This is after my car had sat there all day untouched which was completely different from what he told me in the morning hours. It was only a flat tire. Therefore I concluded I would never give that place another dollar. Yesterday due to circumstances I once again stopped at that location and was greeted by two totally different managers. They were polite, friendly and professional and gave me a time on when to expect my truck. It was a very pleasant experience and the manager called me when my truck was ready and explain to me the situation with my truck tire. It was ahead of the time he told me to expect. I will continue to use this location for future business and look forward to the polite and professional service I received. Thank you to M. Green and L dougal. Also one last request, I think it would be a huge attraction for this location if you all would have capability of using Nitrogen to fill your tires. I use it and it’s popularity is increasing by the day. I would definitely get a quote for new tires in the near future if this store had Nitrogen. Food for thought!

Feb 07, 2022

I recently visited the store when I purchased a set of tires needed for my vehicle. The staff was very professional, experienced and helpful. Service was great staff was very courteous to me. I highly recommend this location to anyone looking for customer care and satisfaction. Thank you Good Year Staff

Feb 07, 2022

Very friendly and helpful staff. 4 tire change went very quickly.