Goodyear Auto Service

Nov 16, 2024

Soooooo, they did exactly what was expected, for me at least! Only complaint I have is that they never changed my oil change sticker and reset maintenance required! I was given a call to approve whatever happened to my car before things were done and explained the cost and the value of doing so beforehand! Very transparent in their explanations as well!

Nov 07, 2024

Have an alignment warranty with them, but they didn’t take the time to properly align my truck. They adjusted the toe, which brought the camber barely within spec, but significantly off from the left side. Won’t be going back.

Nov 07, 2024

Other than the 35 minute drive I had a good experience. All of the gentlemen were friendly and answered my questions. I set and waited on car. Arrived around 8:30 left close to 11. The establishment is small on the inside. It was clean and organized. I watched HGTV the entire time. The mechanics were getting cars in and out. Overall great experience.

Oct 07, 2024

Found little difference in the cost of new tires for dealers in the area for my Toyota truck and decided to use this Goodyear store to do the work since it was close by. They had the tires and paperwork ahead of time as I had pre-planned on line. They indicated it would take 90 mins to do the work. I took closer to 2 hours. I thought this was more than it should have taken, but as I decided to monitor the staff working from the outside I could see why. Generally, they worked continuously, but they would be interrupted by people coming in to get their tire pressure checked. While outside I decided to scan the entrance apron to the service bays. Found miscellaneous debris including a metal valve cap. Made a point of handing it to the manager while asking if each morning they policed the apron area so that customers tires were not driven over debris. He laughed and tossed the cap in the garbage. So we now have Goodyear's answer to that question.

Oct 07, 2024

I had a really bad experience that I feel like needs to be addressed.We have frequented this store for 8 years. I went in for an oil change last week and they told me in addition to a new air filter that I needed rear brakes. They told me they measured 3mm and were too dangerous to be driving. Then quoted me nearly $700 to do the job. I have a maintenance plan through Ford so I told them I’d take it there. Well, I took it this morning and they told me they actually measured 6mm and did not need to be replaced…. 😡 obviously, I’ve lost total trust in this location and find it really disappointing that they are taking advantage of people like this….

Oct 07, 2024

So I had a blowout on 485 and luckily I was close enough to my exit off Rea Rd when it happened. I didn’t know where to go and looked them up on Google and crawled my way there. Apparently my tire was stripped on the inside which Chris showed me the condition. He offered me a great price on a new tire but since I was in such a rush, also my wife waiting for me to pick up my son from Jiu Jitsu, could not go for it. He offered to install my spare for a very fair price. Wow! These guys went above and beyond to accommodate me and I literally just walked in and felt at home! I will definitely recommend Goodyear off Rea Rd to anyone that is looking for a place that treats you with respect and integrity.

Sep 07, 2024

SHAME ON YOU. I recently had my vehicle towed there and the manager Jamie gave me an initial quote on a battery replacement of $606. The next day when I told him that I was having my vehicle towed and about the price of $329 that I was quoted. He told me that most places charge a flat rate, while they a charge hourly. LIES. Almost 100% markup… he should be ashamed of himself. I am not sure if he was overcharging because I am a woman, or African American or he had to make a quota or just to pad his pocket. Regardless the reason, he should be ashamed. As long as he is there, I would steer clear. The sad thing is I moved here from Md and primarily took my person and company vehicle to the Good Year in Olney… they were amazing. The other sad thing is he was training two young men… could you image possibly having two more just like him. Shame on you!

Sep 07, 2024

This review is based on the customer service I received on a phone call I made to the store. The associate that answered was rude and hung up on me before I was finished speaking.

Aug 07, 2024

How is that other shops that do inspections can have someone in and out in 10 minutes? I was the first one at Goodyear my car was done in 30 minutes, that’s ok but my car and myself sat there for another 30 minutes while “paperwork is being updated.” I am never going to another Goodyear again.

Aug 07, 2024

**Review for Jamie at Goodyear Tires** ⭐⭐⭐⭐⭐ I had an excellent experience with Jamie at Goodyear Tires. From start to finish, the customer service was outstanding. Jamie was knowledgeable, friendly, and went above and beyond to ensure I got the best service possible. I highly recommend Jamie and the entire team at Goodyear Tires for all your tire needs!

Aug 07, 2024

Stopped in for oul change a few days ago. From the guys at the front counter to the Technician (Moe), I had a very pleasent experience. They took their time servicing my car and I wasn't there all day. Will definitely refer friends and family.

Jul 07, 2024

I took my car in for a diagnosis for an issue on 6/18/24. I paid a diagnostic fee. I paid for a repair on 6/19/24 that didn't fix the problem. The diagnostic fee wasn't applied toward the repair cost - I had to pay that fee separately. Now the problem is worse. I took the car back to this location on 6/25/24 hoping they could make it right. They're trying to charge me an additional diagnostic fee. Why would you operate like this?

Jul 07, 2024

Made an appointment online for 12:30pm, checked the box that I would be waiting for completion in store, and it was for a very specific item which was State Inspection, and got a confirmation email etc. So I show up at 12:20pm and am told the “guy that does inspections just left for lunch 2 minutes ago and isn’t back for an hour, do you want to wait?” Not sure how that happens if there is one guy that can do it, you have the reservation, you confirmed the reservation, and then the only guy that can do them leaves for lunch JUST BEFORE THE RESERVATION. People told me not to go here but I thought I would give it a shot. Guess I should listen to the reputation better.

Jun 07, 2024

Atrocious service, amateurs in what they do. Will not visit ever again.

Jun 07, 2024

Great customer service and speed service I got since I had an appointment booked.

Jun 07, 2024

Terrible service. In October, I came in for an oil change. The next day, the filter exploded, and all the oil leaked out over my car. The service initially didn't want to help or take any responsibility. Only when I mentioned calling the police did they decide to respond and call a tow truck. I spent the whole day dealing with this situation, and afterward, the workers were rude, denied responsibility, and refused to compensate for their mistake in any way. Recently, I went back with another car for an oil change, and it would have been fine if the people knew how to work. However, they didn't tighten the oil, and once again, the whole car was covered in oil. I'm incredibly grateful that my car is okay now, but the company is a complete disaster. I see no point in trying to sort it out because I already know that besides their rude attitude, I won't get anything from this service. So, I strongly advise against using their services.

Apr 07, 2024

CarMax sent me here to get my tires checked on my Sonata. They were quick and went above and beyond.

Apr 07, 2024

Excellent service!

Apr 07, 2024

I read all reviews before to use their service. Reviews were 50-50 so I decided to give it a try. Reviews didn't lie - people working there kind of rude and unrespectful, not trustworthy. Wheel alighment is done fast - this is plus. But it was devalued by 2 minuses. First - they were out of ink and couldn't print the alighment report. As I needed this report, discussed possibilities of getting it - they put my car back, checked by machine and I could take photoes of the screen. But office supplies are included into bill. Second - I asked for free car inspection for 29 points as it is listed in Services description. They said nothing bad was discovered during inspection🙂 I know my car problems so I'm sure they haven't done it at all. Why to lie to me about that? So unrespectful trying to make fool of me. Make your own conclusion if it is worth of using this service.

Apr 07, 2024

Made an appointment days ago only to be told that I have to wait because they are backed up for over two hours. Customer rep couldn’t explain me what’s the point of making an appointment…

Mar 07, 2024

Thanks for your service

Mar 07, 2024

They setup a 10:30am appointment and said it will take an hour for a state inspection. We dropped the car at 10:30am exactly. Came back at 12:30pm. Didn’t even bother looking at the car. The manager the guy with dark glasses and cap told me they are going to look at it now. So if I don’t go back they would have never looked at it. I said what happened you said it will be done in an hour, and if you can’t do it in 5 minutes I can’t stay around and miss my 1pm appointment. He said no inspection takes 5 minutes and i told him then I am leaving. He smiled and said thanks for coming by, no apologies for wasting our time and not delivering on promised time. Last time we are coming here and I hope people see this review and stop put business like this out of their misery.

Feb 07, 2024

Slow service.

Jan 07, 2024

Do not go here. 3 separate occasions I’ve been forced here because of availability and every time it’s been miserable. Twice they’ve diagnosed the issue, said they can’t fix it, and charge me $90 to tell me I have to take it somewhere else. The one time they did fix something it was a brake caliper and I had to take it somewhere else 3 weeks later because they installed it incorrectly. They will overcharge and underdeliver.

Jan 07, 2024

Very expensive, looking to make money on the cars for no reason.

Dec 07, 2023

Charged 80$ for cabin filter change, said it took 25 min to change it

Dec 07, 2023

Friendly service.

Dec 07, 2023

I drive for lyft and this was a location they offer when using a Vehicle through them. They have a rental program btw check it out!!!( Unfortunately I scraped my oil pan😩 going over a hard speed bump) Super friendly, and understanding. Just no MAJOR MECHANICS ON SUNDAYS (keep in mind)Very prompt and professional unfortunately I forgot the gentlemans name who took in my car but he was great none the less. So thank you. And from now on I will only use this location. The only thing concerning to give it a 4 not 5 was oil drips on the trunk and hood of the car? Which can ruin the paint it might not be my car but I will treat it as such... as im using it to make a living and I AM liable for any damage over 6 inches. OIL DRIPS ON HOOD WERE A GOOD 12 INCHES THE TRUNK WAS 2 SOILD SPOTS LIKE someone held it over the car is two spots. Please be more diligent in the care of ANYONES transport.

Dec 07, 2023

I stopped in on a Sunday because it was the only place open and close. Had a nail in my tire, on the top of the tread.I was told that it could not be repaired so I would need to get a new tire.I have an AWD vehicle so they said I actually had to buy 4 new tires at a cost of $1400.Two other people in the store had nails and were also told no repairs were possible. I left immediately. The next day I took my car to Discount Tire for a second opinion. They repaired it for free. Unbelievable how dishonest Goodyear is.

Dec 07, 2023

I'd rate as 0 stars if that'd be possible. Was given a price over the phone and when I brought my car to the service they gave me a higher price saying they NEVER gave me the price over the phone. Do not ever go to this service. Highly NOT recommended sharp practice.

Dec 07, 2023

My son came here to get an NC inspection. That's all. He went in at 11:15 AM and was there until 2:00 PM. Yep, just an inspection. The bulb was out on his license plate so he needed a new one. They are on Amazon for less than $4.00, but he was charged $98.00. Do not go here unless you have plenty of time and even more money, to waste. Complete rip off. Unfortunately, they listened to my complaint about as well as my son did when I told him not to go there.

Dec 07, 2023

Overall good service. Just make sure about everything (order items and/ or services) if you are purchasing anything online and then getting it installed at the center. Their online system and store system is not synced.

Dec 07, 2023

This is by far the ABSOLUTE worst Goodyear. Everyone here is incompetent and rude. I had issues a few months ago trying to get new tires on my car. Then today I figured let’s give them another shot since I have a wheel alignment warranty. I made an appointment on their website that listed 5 and 5:30 as available appointment times and made a 5pm appointment. Showed up about 10 mins prior and what does the guy tell me when I say I’m here for my appointment “well we close at 5”. No I’m sorry for the inconvenience or let’s schedule you for a time we’re open. Had no sympathy whatsoever. And then had the nerve to tell me it says they close at 5 on the door. I scheduled the appointment ONLINE. How in the hell could I have looked at the door prior to going. Pretty sure this is the same person that gave me such a hard time about my tire warranty a few months ago. And if you really do close at 5 then your website shouldn’t allow people to make appointments. That’s a pretty simple concept.

Dec 07, 2023

This place is a joke!!! Why do they allow schedule appointments since they are not able to honor that? It is a simple state inspection, I went to theirs website, I specified the service that I needed and the appointment was scheduled to 9:30am. Got there a few minutes late (my fault on that), and I was surprised by a 3 hours wait for a State inspection, and for an appointment that was scheduled!!!!!!! How can they be 3 hours late at 9:30am? And when I asked why schedule, I was told that an STATE INSPECTION takes up to 1 hour!!! I am in NC since 2016, this is at least the 16th inspection and they never took more than 30 minutes!!!! Do not waste your customers time, if you are not able to honor your schedules DO NOT DO IT!!! 1st and last time, I will never comeback and you can be sure that this place I will never suggest! Thank you for nothing! Update: After this terrible experience with the Goodyear Rea Road in Ballantyne, I called the "Only Inspections, at North Polk Street in Pineville" and it was a pleasant surprise! Great service and as fast as it can be! On the phone they mentioned up to 30 minutes wait, NO SCHEDULE, just an in/out service, so, I came prepared to spend at least 45 minutes, there. From the time I parked my car to leave, it was less than 30 minutes! Of course, the wait time can change, but you can see that efforts to have the service done as fast as they can! I recommend. Thank you! If you need State Inspection, don't waste your time with this Goodyear location, go to Only Inspections, at North Polk Street in Pineville!!!!

Dec 07, 2023

Very kind and helpful to getting me back on the road. Very blessed to get to meet these folks.