Goodyear Auto Service

Nov 29, 2024

Little bit of wait time but I gotta say the service manager and the tech helping us really busted thier butt to get it done. Made it right for us, even under crazy circumstances with it being a holiday week. I think Goodyear needs to update thier scheduling software or something for these guys, catching hell for something out of thier control. Thank you Ken and Jordan very much for really locking in for us 👍🏻

Nov 06, 2024

Lil pricey for thr amount of work done....Ginger was cool and did her job quite well....other than that it just had a mid grade quality feel with a premium cost to reflect it.

Nov 06, 2024

The entire staff @ this Good Year service location went above and beyond to provide exceptional service. I would highly recommend this shop to anyone in need of Tire Care and Maintenance needs for their vehicle.

Sep 06, 2024

Very professional.

Aug 06, 2024

Absolutely love this Goodyear store. Manager Jim is the best!

Aug 06, 2024

Great service. Absolutely professional and friendly. Highly recommend.

Aug 06, 2024

Went last weekend due to a tire emergency. Cy Dixon was great at helping me and going over the process to fix my tire. He assured me that it will be about 30 minutes until we would be back on the road. Mike Mitchell sure enough repaired my tire within the time, put air in all my tires, and we were on our way. These guys were very kind, respectful of my personal property in my vehicle, and thorough in the process. Would absolutely go ahead if another tire emergency arises! Thanks, Goodyear, Cy, and Mike!

Jul 06, 2024

Good service.

Jul 06, 2024

I probably should've already known this, but DO NOT come here for brakes, pads, or rotor work. Go to a brakes specialist.

Jun 06, 2024

I came in to get my tire repair. I had a nail in my back tire. They claim it was Unrepairable, and the new tire would cost me $316.23 for one tire. I left the store went to discount tire the next day they ordered me a tire incase they could not plug my tire and for the same tire they were going to charge me get this $187.00 that included labor so Goodyear what make your tire so special? Oh, thankfully, discount tire was able to repair my tire that you said couldn't be repaired and for free. You guys are robbing people. I would not recommend going here.

Jun 06, 2024

These guys were Angels! My break line broke. I had a teen in school. Not only did they getting it done the same day in time to pick up my son, they rode me home to rest while they were repairing it, due to a migraine headache, and brought me back. 5 stars from me and a big thank you!

Jun 06, 2024

They did an awesome job, Ginger was friendly and helpful and the work was great! Thanks!!

Jun 06, 2024

Treated us great. Excellent tires at a good price.

Jun 06, 2024

Worker backed my van out of the garage straight into a parked vehicle they had on a jack up in the air. Not smart.

May 06, 2024

Ginger is so much help! I WILL ALWAYS ASK FOR HER. Nothing but sweetness and made sure my warranty was being used so a I saved over half of the cost I was originally told. Give stars for 4 stars for the mix up and needed to wait the next day to get her specific help but she was the best sub I’ve ever had. She deserves a raise.

May 06, 2024

I called in for a quote for an oil change and gave them my year, make, and model. I was quoted $65, which included a $20 off coupon. I arrived for my appointment and was quoted $72. When I went to pay, it was $85. I did not feel their quotes were honest at all. was told when I checked in that they would provide an estimate for other recommended services such as spark plug replacement. When I checked out and paid, none of the other service estimates were available. I won't be going back unless other shops aren't available. After getting an oil change, the vehicle was driven on the highway and the hood popped up. I find it very hard to have confidence in the quality of work that is done there.

May 06, 2024

Love this place! They always do great work and make effort to get us in ASAP. Been coming here for years. Highly recommend.

Apr 06, 2024

I'm doing three stars over ginger at the desk. I took my truck into the academy location in Colorado springs Colorado up past Platte. When I took my truck in I told ginger the list of parts replaced when I brought it in. I came in for an alignment the inner and outter tie rod ends and adjustment sleeves and two front tires. I had replaced all four ball joints upper control arms shocks booster and master along with gearbox and power steering pump this was all related to ginger at the front desk I took it in on a Tuesday last week they called me the same day saying they had the alignment and tie rod ends and adjustment sleeve in and aligned with the tires after they called me to tell me they had patched my tire which they didn't they had mixed.me up with another customer. Anyways the collapsable steering column had been removed and the steering wheel was turned while the column was removed they called me up the next day saying they couldn't get the steering wheel centered after I had spoke to ginger about having the mechanic pull the column and spline it 180° to the correct alignment. Well two days passed they fought with the truck called me that Friday saying exactly the same thing before as to they could not center the steering wheel and exact quote from ginger " I hope you didn't think the tie rod ends were the end all be all for the alignment" I cut her off and told her no that wasn't the end all be all the whole front end was. Anyways 3 days after ginger said the mechanic would call me the next day I finally got a phone call again from ginger saying once again they had fought with the truck and couldn't get the alignment done finally her being frustrated and myself being frustrated I was offered to speak to the mechanic which after a few minutes of speaking with him he was able to correct the problem and fixed the issue of centering the steering wheel by simply doing what I told ginger would need done to finish the alignment. After that she dropped the price slightly not enough to actually make me happy or not post this. The paper that was written up after the service and her not wanting to communicate with me while I was in the store paying for the work but the paper she wrote up I had already explained I knew of the issues with the truck and to me it seemed like an upset children trying to pin the blame against me when all issues was addressed upon turning over keys for the work I had mentioned. I think ginger could use a little more training in communication with her employees and a lot more training in customer service her attitude when I paid for services performed was way below satisfactory and even go back over our recorded phone calls I had addressed the issues numerous times over the phone......... Had tons more work needed done and do work for the community on vehicles that usually get taken to a shop and I pay out of my dime if required don't think I'll be sending any other customer vehicles here again. Anyone that would like to reach out to me from Goodyear please email contact info and I'll get in touch with you.

Apr 06, 2024

Super helpful very friendly quick service will for sure come back repeatedly

Mar 06, 2024

Disappointed on my visit. Have wrangler advantage with kevlar tires on my grand cherokee. I only have 22k on these 60k tires and tread depth is 4,5,6,6 /32. Was told I did not rotate them enough and until they are all down to 4/32 there is nothing they can do to pro rate them. These tires are about a year old! So it looks like I will be driving in Colorado snow and spring rains with marginal tires until it meets Goodyears criteria. I have bought Goodyear tires a bunch over the years and have always been satisfied until now.

Mar 06, 2024

What a cluster. Brought my 2007 Hyundai Santa Fe into the shop to diagnose a rotten egg smell and get a couple other routine things fixed. I was told that the smell was possibly the catalytic converter, but we could try fixing a sensor to see if that would fix the problem, so we did that, but unfortunately it did not fix the smell. Brought it in the next week to fix the smell and was called by one of the techs saying that the smell was from a gasket leak on the back of the engine and fixing that would solve the issue. Another $900 later and the problem wasn't fixed. When I called and told them that they didn't fix the problem, I was told that tech misread the report and told me the wrong information and it actually was most likely the catalytic converter. After they apologized for the mistake, I was told that I will get a bunch of discounts and everything to fix the actual issue, so I brought it in once again and another $500 later. Finally after everything was "fixed", I had them lock the set of keys in the car (so I could just pick it up when I had time). I got a call from the shop asking me that when I stopped to pick up the car, if I would let them know when I was there because one of the techs locked another person's car keys in my car 🤦‍♂️ The only redeeming factor about this place was Ginger. She was very helpful and apologetic, but still doesn't make up the fact that I pretty much wasted $2,500 (Keep in mind, this car is worth about $1,000) on this hunk of junk. The egg smell is still present unfortunately..

Feb 06, 2024

Ginger was so friendly and helpful, they should just let her run this place.

Dec 06, 2023

Amazing guys very helpful would recommend to all colosprings Thanks guys..

Dec 06, 2023

Fair prices for honest work! Every time I bring my car in I know the work is going to be done right and the staff is super helpful and friendly. Thank you good year staff for taking car of my automobile needs for many years. Shout out to Mike for topping off my fluids after my car was serviced even though it was close to closing, I appreciate that!

Dec 06, 2023

Great service from everyone involved, from the front desk to the techs, with prompt communication and efficient work.

Dec 06, 2023

I LOVE the Good Year location on Academy & San Miguel. I had a 8am appointment for an Alignment and they confirmed everything looks great filled my tires to 35lbs My vehicle was pulling to the right and I left there and my vehicle isn't pulling to the right anymore. Jim and the crew members were very friendly, quick and professional. Plus their Alignment Special is a great money saving service that everyone should have. GOOD YEAR TIRES 8167

Dec 06, 2023

I came here because my boyfriend’s brother works at a Good Year at a different location and he said we could get an employee discount. We did get a discount, however, they charged me nearly $180 (with discount it was lower than that) just to LOOK at the car to see what’s wrong with it. I take it to Big O Tires and they didn’t even charge me just to look at the car and right away got to the bottom of how to fix the car. This company is greedy with money. I don’t think I’ll be coming back.

Dec 06, 2023

Jim needs to work on his customer serves was rude and not so helpful his been the worst experience at this place ...compare to Ginger knowledgeable and polite..if Jim answers asked to be transferred to someone else if possible.

Dec 06, 2023

Mike is awesome and friendly. Thank you so much for taking care of my Tacoma. 100% recommend

Dec 06, 2023

Not sure the people who work the computers have ever even seen a computer. They clearly do not know how to work their own system time and time again

Dec 06, 2023

This store is awesome with customer service and getting my car fixed. I had a tired pressure monitor issue and the technician worked the problem and fixed the issue. Ginger is in charge of scheduling, customer service, inventory, and is extremely knowledgeable about cars and tires. She is so efficient and organized. I love coming here to get my car fixed.

Dec 06, 2023

Too expensive!!!!!! 😭😭😭😭😭

Dec 06, 2023

I needed an alignment on a Sunday. This shop was not only open and ready for business they were professional and fast. I will be using them again in the future.