Goodyear Auto Service

Nov 23, 2024

Excellent service. I was heading to Virginia and had 2 flat tires. I had 500 miles to get home and John accommodated me for which I am grateful. I was here for a funeral and am unfamiliar with the area. I was warm and dry in the waiting area given access to cold water and hot coffee. Thank you John and all your coworkers! 😁

Nov 07, 2024

I came in earlier today around 1:30pm to see if any of these fellas could help me with my license plate cover. I tried to change it myself before I realized the screw was completely stripped. They didn't think they had the tool and referred me to the auto parts guys behind the store. They were wonderful and said they'd help me free of charge! As I walked back through Goodyear to bring my car around, they let me know they found a guy who could fix it for me. I could've put the frame on myself, all I needed was that stripped screw out. Dante not only did that, but he put the frame on and everything! He truly went above and beyond. Thank you Dante for your help today! It's guys like you that make me want to come back. This man deserves a raise!

Oct 07, 2024

I fully understand businesses need to up charge things to make money however their rates were absurd. A cabin filter change - part $12 with labor of $111…. There is no reason for this! This is legitimately a 3 minute installation. Typically repair shops labor is around $60 an hour and you want to charge that much for a filter change!? It’s really unbelievable. Nearly the same thing for an engine filter that labor was almost $100 and this is not an intense thing whatsoever. Additionally online shows the “good” oil change covers synthetic blend oil for $24.99 but then when I arrived they were saying at first the “good” level doesn’t include that type and I would have to upgrade. After showing this they did give this to me but it really seemed that they were trying to pull some shady things to make more money. It is disheartening that these car shops do this and that rates aren’t more fair. I would urge you to call around to places to get pricing ahead of time or this place will 100% take advantage of you.

Sep 07, 2024

Mamadou was fantastic. Very transparent and professional. His coworker (either John or Mike) was amazing and knowledgeable as well.

Aug 07, 2024

I'll be coming here for all future tire service needs. I showed up for a scheduled appointment on my Honda civic with my baby son in arm. The manager, John, informed me that even though I had an appointment it would take a few hours as they were full up. My wife was out of town and I had no one to take me or my son. We were looking at a long day in the tire shop, which I was not prepared for. John and his senior tech, Dontta, took pity on me. Dontta, not the normal tire guy took my car into his bay and got me out of there in a timely manner. I couldn't have been more pleased with the customer service and quality of work. 11/10 stars all around. I do have to apologize to John and Dontta for this review is a few months past due. Please forgive my tardiness. I have not forgotten you guys. Thanks again!

Aug 07, 2024

Melissa at the Good Year on Spring Street worked with me recently to help me get new side mirror part replaced. She was so helpful and persistent in getting the job done. The people at Good Year are the best!

Aug 07, 2024

We are from out of town and got a flat on the high way. We were able to go there and get the tire we needed so our vacation wasn’t ruined. Thank you so much for all the help!!!!

Jul 07, 2024

I cannot share enough how grateful I am to Marilyn and her crew at Good Year. They got me in at the end of a long day, stayed late and helped me with my tire AND were quick and had great customer service, can’t thank you guys enough!

Jul 07, 2024

This is the only Goodyear location where I’ve felt unwelcome as soon as I walk through the door. The gentlemen at the second desk was very unpleasant and snickered at me when I asked if he had an appointment available for an oil change. He talked to me like I was a child. I’m not sure why I even tried to go back, as I’ve had this experience previously. Will never return to Goodyear in general. If you’re looking for an auto service company that treats you with respect, go across the street to Firestone.

May 07, 2024

Be aware they sell you services/repair that you do not need. Brought my car because I had a flat tire. They convinced me that I needed to replace all 4 tires + that I needed to fix my brakes. My tires were in a very good condition. I am more than 100% sure that my breaks worked perfectly as well. I ended up paying $1,300 to patch my flat tire. My tires did not need replacement. They were good and could last for 4 more years because I do not drve much. I had no issues with breaks either. Goodyear takes advantage of hardworking people and keeps great selling personnel to convince you to repair half of your car to make money on you. I would not use their service and stay away from being reaped off.

Apr 07, 2024

Got in on the same day. Three new tires for a transparent and fair price.

Mar 07, 2024

Was in town for work during the Arnold Sports Festival, blew a tire on my way into town. Marilyn was great to work with. Ended up needing a new tire and she referred me across the street because they didn't carry the brand of tire I needed. High class customer service.

Feb 07, 2024

Had a great experience today at the Goodyear location downtown Cbus on Spring St. Great people, even put the wheel lock back on after repairing my tire! ( 1st time for that attention to detail) They met the time frame @ a very reasonable price. I’ll definitely go back!

Feb 07, 2024

Marilyn was extremely patient, helpful, and kind throughout my experience with Goodyear. I unexpectedly got a flat tire and she and the team at Goodyear were really amazing. If you are having car troubles I highly recommend them!

Jan 07, 2024

Assistant Service Manager Rod Barrett went above and beyond for me and my wife this week, and I wish I could articulate how much I appreciate it. We were almost exactly halfway into a 13 hour roadtrip when, 20 miles outside of Columbus, we ran over a tire in the middle of I-70. Our little Prius C took it hard, and after pulling over, I attempted to assess the damage. Large pieces of the car were missing or hanging off the underside, and it seemed pretty bad, but I’m not particularly adept when it comes to cars. I looked up auto shops in Columbus and Goodyear was one of the best/closest options, so I called. Rod said his technicians were off for the holiday, but he would personally look my car over if we could get it there. We took it slow and pulled in, and Rod immediately dropped everything and got down on the pavement to get a close look. He helped remove some of the pieces that were hanging off and dragging along the ground, and told me that best he could tell, the car’s vital parts amazingly seemed to be intact. He said he couldn’t tell me it was safe to drive, but he advised me to use my best discretion and if I chose to continue with my roadtrip, to proceed with caution. I desperately wanted to get to my destination by that night, and to have someone who knows cars look over my situation and give me their take was invaluable. What’s even more incredible was when I tried to give him some cash for his time and labor, he repeatedly refused, saying he couldn’t accept anything, that it was just “the right thing to do.” I was blown away. My thoughts of Rod and how he helped me out of the goodness of his heart stayed with me long after I safely arrived home that night. What if we all treated people with such kindness and generosity in our daily interactions? I don’t know about you, but Rod inspired me to be alert for my next chance to be a Rod Barrett for someone else. Thank you Rod and thank you Good Year! I can’t thank you enough for helping me get to my destination safely and on time.

Jan 07, 2024

I had a kitten under my engine block that had been in there for days after multiple failed attempts to get it out. Goodyear on Spring St helped get the kitten out within a few hours and had the car ready for me same day. And one of the technicians even adopted the kitten after it was rescued. Great experience and service!

Dec 07, 2023

Great friendly staff; clean store; dependable work; easy to schedule; ontime with promised pickup time; fair pricing!

Dec 07, 2023

Kept me in the loop and did beyond a fantastic job working on my car. Wouldn’t trust anyone else in the area!

Dec 07, 2023

Solid place, reasonable pricing, nice waiting room. Would come again.

Dec 07, 2023

Came in to get a tire fix and Mike Long was able to take care of us quickly and supply us with a pleasure experience. Will be back to do business here.

Dec 07, 2023

Even if you tell them what the problem is they will charge diagnostic fee of $170 then what ever your problem is they will not remove the diagnostic fee if they fix the problem stay away

Dec 07, 2023

Got a nail in my tire and they were able to help me under a couple hours, incredible service and very nice people working here, highly recommend

Dec 07, 2023

Great service and very helpful

Dec 07, 2023

I've used this location several times for different things. The service is great and the prices are fair. Mike always takes care of it. Highly recommend!

Dec 07, 2023

John and Mike were very helpful after coming in at the end of the day with a flat tire and fixing it quickly. Thank you!

Dec 07, 2023

Really kind team in spite of my error, mindful to explain the best way to take care of the car and what is covered and required to get the most out of warranty and services. I’ve come to this location several times, and received very helpful and gracious service.

Dec 07, 2023

They got me in and out efficiently and explained everything to a tee. Will be back to get my car serviced here!!

Dec 07, 2023

Today, I purchased four new tires and an alignment at Goodyear Auto Service. I have had a terrific experience!! John and Mike have been professional, kind and completely transparent on what service my car needs, and what service it doesn’t need yet. I don’t live in the Columbus area, but I chose this store because I had a meeting downtown today , and this store had an available appointment (and I booked it online yesterday evening!) I am so happy this worked out. I will absolutely return here for service, even though I have a 50 minute commute here. I wholeheartedly recommend this store! Thank you so much for the great service!

Dec 07, 2023

Very good and timely service. The guys up front who handled our service were awesome!

Dec 07, 2023

We are out of town for a tournament and this Goodyear was able to get us in and completely repair my tire which had a nail in it. The staff was wonderful and they did a quick and great job with my car. I was so thankful for the quick work and also the peace of mind I now have driving home.

Dec 07, 2023

Hi this is Bill C, Customer 63224004242, Sept 23, 2023.

Dec 07, 2023

I have been coming here for years and the staff and service are absolutely outstanding. They are always willing to accommodate my schedule and needs.

Dec 07, 2023

These guys explained everything they would do with my car and didn't treat me condescendingly (you know the type, ladies) but with respect. fair pricing, clear explanations, quick turn around time, safety oriented.

Dec 07, 2022

I was able to drop off my tire late in the day. It was ready the next morning when I came to pick it up, they mounted the repaired tire on my car and stowed the spare. All that for far less than I expected to pay excellent doing business with them. Great experience!

Dec 07, 2022

This business has no website so I can’t check their price and availability online. I went in to the shop to get a quote of oil change on my car and they almost got me (had to give thumbs-up to their sales person who was very friendly and convincing) by telling me how my car is a “luxury car” (it’s not) that needs more of a higher end of their oil change to validate their price, which is 20% higher and is $6 more expensive than their across-the-street neighbor’s quote (both are more expensive than most places). They suggested me to make an appointment and drop off my car by 7:30-8:30am to get it done before the end of the day. What a hassle to oil change services in downtown Columbus. If you are looking for regular car oil change and maintenance, drive a few miles further to the north. They have more affordable and efficient service.