Goodyear Auto Service

Nov 15, 2024

I took my car to this place, the only thing they did was scam me $118.00 because when I asked for a general diagnosis they told me it was not free, that if I wanted a complete review I had to pay $99 + taxes, in the end after an hour they only told me that I had to change the tensioner and the pulleys, there was never a complete diagnosis,If I wanted to change them it would be $600, I took my car because of a noise coming from the right side where the sepertine belt is located,I bought the kit and made the change myself, but the noise continues, a sign that they never inspected anything, they were just killing time,They gave me an estimate but never the complete diagnosis of the car after having paid $118, apart from the fact that the guy who helps you has a tremendous ass face, to help customers you have to have, good attitude, always think that this is not your business, you are not the owner, a company like Goodyear scamming customers.The customer has to receive what he has paid for. They need to be more humble and more professional.

Nov 15, 2024

My husband and I have been loyal to the same place for oil changes for the past 20 years, but today, we decided to try something new—and we’re so glad we did! Our experience at Goodyear Automotive on Atlantic Blvd was exceptional and has earned our trust for all our future vehicle needs. Scheduling was a breeze; we booked an appointment online quickly and easily. When we arrived, we were greeted by Francisco, a genuinely kind and friendly team member who assisted us from start to finish with warmth and respect. I’m usually the one driving, yet many car technicians still tend to direct their conversations toward my husband, who is legally blind. Francisco, however, spoke directly to me, explaining everything clearly and professionally, without ever talking over my head or pushing for unnecessary services. Our only minor issue was the wait time; even with an appointment, we were there for about three hours. While it wasn’t ideal with my work schedule, the waiting area was comfortable, with a ceiling fan, a TV, and coffee to make the time pass more pleasantly. Next time, I’ll plan to take a half-day off to allow for a more relaxed visit. We left with a clear plan for a few additional maintenance items and intend to come back for a full set of tires in the spring. After this positive experience, we’ll definitely be regular Goodyear customers for years to come. I highly recommend Goodyear Automotive and Francisco’s exceptional service! Oh, and one more thing—the cost of our service was surprisingly reasonable! Francisco went above and beyond, happily finding us a discount that fit perfectly within our budget. His attention to detail and commitment to helping us save made our experience even better.

Nov 06, 2024

Never Again. Just take your car to a dealership, and let them do it right the first time. Do not go here thinking you can save a dollar, it will end up costing you more when you have to take the car to a REAL mechanic. Worst decision of the year was giving this company business. Manager is a man that lacks integrity. Don’t let dishonest people touch your car.

Oct 06, 2024

Highly recommend⭐️⭐️⭐️⭐️⭐️ Monday September 23 My vehicle was having issues starting. So we thought it was a bad starter. Had the vehicle towed to this location. Arrived approx. 9am. I was informed directly and clearly about their Diagnosis procedure. The technicians began diagnosis and determined it was an aftermarket component installed in the car by the previous owner that caused the vehicle not to start. They went out of their way to ensure I was taken care of as a customer. Also had Brake service which included pads rotors and fluid service. Excellent customer service, trustworthy, reliable! Will be going back. Side note: I suggest an upgrade or renovation to this building, amazing technicians, but the building can use an upgrade!

Sep 06, 2024

Best customer service I recommend this shop so much this place with their mechanic and front desk super friendly and professional this is a honest review and this shop very welcoming and knows what their doing their very honest and amazing hospitality and good prices please give them business they are worth your time and service

Sep 06, 2024

Christian is an expert in his field with excellent customer service skills. Knowledgeable, honest, polite and not pushy. While I did not get the vehicle serviced due to the pricing set by Goodyear as a company, I had a great experience getting a diagnosis of the issues and what needed to be replaced.

Sep 06, 2024

The Goodyear location at 9927 Atlantic Blvd is the best one in Jacksonville! I've been going there 5+ years and have always gotten amazing customer service. I've never gotten overcharged or talked into things my car doesn't actually need. Everything that my car does need is explained to me and the costs are broken down. The manager there (Francisco Toyos) is extremely honest and upfront about everything. Today was no different. I went in for an oil change, and my car needed some routine maintenance based on the mileage. I always leave feeling really good about my experience, and I highly recommend Goodyear on Atlantic as your go-to location for superior customer service!! Word of mouth is everything, and even my close friends go to this location based on my positive experiences. Thanks again, Francisco. I truly hope upper management recognizes and appreciates all of your hard work. I will never go anywhere else when my car needs to be serviced. 100 ☆!!! 😊

Aug 06, 2024

I want to give a special shout out to Chris! Chris and his team worked diligently on my car and were able to get me back on the road very quickly. My car had multiple issues, which they made me aware of, and they assured me every step of the way. Every question I had was answered thoroughly. I am especially thankful for Chris's leadership and his witty sense of humor, which made the entire experience much more pleasant.

Jul 06, 2024

I took my car in for an air conditioning issue and I was worried that it might be catastrophic failure of the system, but these gentlemen were able to suss out the actual issue and fixed it in a very short period of time. They could have really taken me to the cleaners if they were dishonest, but not only were they not dishonest but they were very capable and clean about their work. They even refilled my window washer fluid. I would highly recommend going to this shop. I have had some very bad experiences in the recent past and these guys have restored my faith.

Jul 06, 2024

Recently, my adventures brought me to the Goodyear auto mechanic shop on Atlantic to get my front tires replaced. A Goodyear team member had taken a needed sick day, so they were a bit short-staffed, but I thought the crew handled the situation with great professionalism, especially Christian, considering it was a sweltering 100°F outside. They have a good team here.

Jun 06, 2024

Francisco was very nice and very helpful :)

Jun 06, 2024

Honest and great people!!!

May 06, 2024

There are other auto service centers closer to my home, but I use the Goodyear Center 2587 on Atlantic Boulevard because of Francisco. He’s always honest with me and never pressures me to buy services I don’t need.

May 06, 2024

Waited 2 hours and only got one service done because they were still waiting on the vendor to bring parts absolutely outrageous and no communication of that until I asked for my vehicle back My service kept getting interrupted bc the tech kept coming out to grab the door and my car was just sitting there while no one else worked on it to finish the wipers, cabin filters etc.

Feb 06, 2024

Nice folks. Quick repair and on my way.

Jan 06, 2024

Great

Jan 06, 2024

I have bought tires and had oil changes there. The guys are super to deal with. Highly recommend.

Dec 06, 2023

Always a friendly greeting & service by Mr. Francisco & the other gentleman. Thank you :-) Yes, the wait time can be super long but it's a comfortable shop.

Dec 06, 2023

First time using Goodyear. It was a wonderful experience. Trustworthy and professional.

Dec 06, 2023

Had a low tire, Gare doesn't have any air. Stopped here and they were more than helpful!! Free air he said, then fixed our valve stem for free!! Awesome guts here!! Definitely recommend their service.

Dec 06, 2023

Hillary, She Gaves a great customer service, if anybody looking for help ask for her, very professional, Thank you!

Dec 06, 2023

I am a regular customer an they are good at what they do.

Dec 06, 2023

Mr. Chapelle & Mr. Francisco are very helpful, personable, and professional. Comfortable environment, plenty of charging outlets, and plenty of seating The ladies restroom was clean

Dec 06, 2023

Not cheap but excellent quality on all areas...service is backed with a nationwide warranty. If you can afford it, I recommend it.

Dec 06, 2023

Not so good

Dec 06, 2023

Pricey!

Dec 06, 2023

They always look out for me here. Great people very professional 👏 👍🏾 stop in to get some tires ya heard.

Dec 06, 2023

They will damage your vehicle and charge you for it.

Dec 06, 2022

Honest managers. No up-sale. Try them and you will like them

Dec 06, 2022

I stopped in for an oil change and wheel alignment Sergio was more than helpful and very pleasant to work with. He went above and beyond and I recommend this location to everyone

Dec 06, 2022

Great customer service. Thanks for taking care of us.

Dec 06, 2022

Our family was traveling with our RV from the Florida Keys back home to Ohio with bad tires... One of which blew out on the highway. Fransisco, Victor and Sergio all went out of their way to help us get 4 new tires and, definitely helped us keep our children safe. We are forever grateful for their kindness. We could not have asked for a better experience.

Dec 06, 2022

The Best Auto Service in the City Totally the best experience I’ve ever had Fast, accurate and professional Highly recommend as the guys work there just fantastic masters! Will remember this place