Goodyear Auto Service

Feb 01, 2025

Schedule to get new tires and alignment done. The manager Mike called me to bump my appointment up. Got me in and was done little over an hour. Mike is really good and knows his stuff. I got new tires and 3 year alignment warranty and 3 year tire warranty. Under my budget.

Jan 06, 2025

What a great experience! I knew when I walked in the door that it was going to be a good day. Store manager, Michael Richardson, put any fears I might have to rest. He was super knowledgeable, professional, and spoke with clarity. He never rushed the process of purchasing tires even though the waiting room was packed with customers. At 11:30am I arrived with no appointment. Mike didn’t even blink. He advised me that he would call when finished. I picked up my vehicle at 5:30. I wish all purchases could go this smooth.

Nov 06, 2024

I booked an appointment online only to show up and be told they were not able to help me at all that day. I get being short staffed, and do sympathize with that. But why did you let me book an appointment online then? Very frustrating experience.

Nov 06, 2024

The place goes out of their way to help their customers. I wish I could remember the young ladies name that helped me because she was extraordinary, helpful, kind, and knowledgeable. I adopt her as my granddaughter if she'd let me.

Nov 06, 2024

These guys are the best. They are happy to put air in your tires at no charge, and won't try to sell you something that you don't need. They're also good at letting you know when it is time to change your tires and when the sales are so that people can get a good value for their money.

Oct 06, 2024

They have always taken good care of us. This weekend they went above and beyond to help us with a tight timeline. We appreciate how hard they work for everyone!

Jul 06, 2024

I stopped in on a recent late Saturday afternoon with a nail in my tire tread. They were very busy and their systems were down to be able to create an order invoice. I left my truck with the hope that they could create an invoice. Within an hour, they called to let me know my tire was fixed. When I arrived, their systems were still down and told me there was no charge. When I insisted on coming back on Monday to pay, they said no. I have been in customer service of some manner my entire working life, and this is how amazing customer service and kindness pay off. Can’t thank them enough.

Jul 06, 2024

Jeremiah was there to greet me with a pleasant demeanor and careful attention to the tire I needed repairing (got a nail in it). He inspected the tire and said it was absolutely able to be repaired and noted they were actually going to repair the hole and not just plug it, which was the peace of mind I needed. I was in and out within an hour - without a formal appointment. During my visit, each staff member treated me with respect and dignity and the price for the service was within range of what I would expect. The shop was clean, well staffed, and efficient. I used to go to a commercial shop nearby but after so many costly (and dangerous) mishaps, I cannot return to that place. I hope to have found a new home here at this Waldo Goodyear on Wornall Rd. Thanks to the other Google reviews, I decided to try it out and I’m so glad I did!

Jun 06, 2024

Super accommodating to my schedule. Great service. It was weird that the only magazines in the waiting room were the KC society pages and wines. Will definitely use this location in the future.

May 06, 2024

I stopped to have air put in my tires. The person at the desk said they would do it then. Great service, as well as the service man doing the work.

Feb 06, 2024

5 Stars is not enough. I wish I could give 10! This store goes ABOVE and BEYOND on my vehicle every single time I bring it in. Its not only the service that they provide but the quality in their work. Michael actually takes the time to understand my vehicle questions and concerns. His quality & service is TOP NOTCH. I will continue going out of my way to this shop for service and will be sending my friends and family as well. Thanks again!!

Feb 06, 2024

Do not take your car here.I wouldn’t have them work on a tricycle. I do business with Goodyear because I expect a certain degree of competence and integrity. I can buy tires anywhere (even a Walmart). So I go to the Wornall location to BUY A SET OF TIRES. I am quoted a multi tire price. Amd promised an alignment if I need it. First problem when I pick it up it’s 37 degrees out of alignment and they want me to take it like that, saying they can’t align it. So I have to wait an additional three days for the manager to fix that. Then after I get home I notice the spare is NOT even the same size as the tires they put on. I don’t like that and call to get my spare tire matching what they just put on. He says he’ll do it for the same tire price as the $800 of tires I just bought a few days ago. A multi tire purchase. But when I get in there he’s up charging and charging me to mount the tire. NOT WHAT WE AGREED TO. And he claims free mounting is only for multi tire purchases. I just bought $800 worth of tires in this same location a couple days ago. Not to mention he said he would do it for the same price. They also charged me $17.00 for tire disposal of 4 tires. I took my take off tires with me!!! RIP OFF! These guys are incompetent and they DO NOT honor their agreements or responsibilities to customers. They have seen my last dollar! Purchase here at your own risk. SHAME ON YOU GUYS. How short sided. I own 7 vehicles. And buy a lot of tires. BUYER BEWARE!

Feb 06, 2024

For the most part the staff was very nice, It was a little frustrating that I scheduled my appointment online for 8:30 a.m. and my car didn't get finished until around 2:00 p.m. at least they called me to let me know I needed to come in later so I didn't have to wait the full 5.5 hours. I understand unexpected things occur but the store overbooked themselves, maybe it is an online scheduling issue but not everyone can just drop off their cars and pick them up later.

Feb 06, 2024

Friendly & fast service w/ fare pricing. Nice staff & very helpful. They helped get us repaired & back on the road in short order.

Feb 06, 2024

Great service, answered all my questions, and got me in speedy quick!! 10/10 recommend!

Feb 06, 2024

I stopped in yesterday afternoon to get a quick tire pressure check since my TPM alarm kept going off due to the very cold temperatures lately. A very nice mechanic named Antonio approached me and asked if he could help me. I said please and he jumped right in and assisted me in Reestablishing my tire pressure To proper levels. He was polite, courteous, and efficient. I hope To see him again soon when I stop in at some point for assistance again At the Goodyear tire!!! Five stars!!!! Thanks Antonio & stay warm! We need🫠 🫠🫠🫠🫠🫠🫠🫠

Feb 06, 2024

Low price service every visit. My family loves the complete service they offer. I never have to worry if my tires are rotated, I know they do it every oil change.

Feb 06, 2024

My Nissan Rogue dashboard showed all four tires were low. I drove to Goodyear and asked them if they could put air in my tires. A nice girl said, “If course!” I told her I had to be at work in 20 minutes and she said, “No problem”. How refreshing. Pleasant, helpful, quick customer service! And no charge!

Feb 06, 2024

My wife and I had a great experience with the entire team. Nichole and Robert are very service oriented and when we had a minor problem with my wife's tire they took care of it without hesitation. Great customer service and very friendly team.

Feb 06, 2024

Nicole provided exceptional customer service and Robert went above and beyond to ensure my car was fixed properly. Thank you, Robert, for your excellent work and great attitude!

Feb 06, 2024

They are always nice and do a great job with my car.

Feb 06, 2024

This place totally rocks the customer experience. Rob the service manager is extremely professional and patient. Great guy! The techs Jesse and Demetrius are so helpful and super friendly. If you’re looking for a standup experience and not get taken advantage of then this is a great business to use. I’ve used them twice - both for punctured tires living and driving around KCMO. Rob - thank you again, very much appreciate your team. This is Kurt with the Pirelli’s I publish reviews under a pseudo but wanted you know this was from me.

Feb 06, 2024

Took my car in for an oil change, got a call that there was a nail in my tire and it couldn't be patched and that i needed to pay $300 for a new tire. Took it to costco where i got my tires and there was no nail, no hole, no need to pay $300. Never coming back again.

Feb 06, 2023

Almost all Tire pressure shops were closed... There was this only guy working here in the shop.... He helped me with my Tire pressure & was really nice & professional. Such employees are an asset.

Feb 06, 2023

Easy to schedule appointments, very friendly service, they stand behind their work, Quality service. They are very competitive priced, and reliable. I won't take my car anywhere else. Robert at the front desk is awesome to work with!

Feb 06, 2023

Friendly good service!

Feb 06, 2023

Great service. Got a flat and called to see if they could fix it. They told me they were super busy this whole week, but made an appointment for a couple of days later. Called me the next day to see if I could bring it in early, and they were able to get it done that day. Thanks for your flexibility and effort, even when you're slammed!

Feb 06, 2023

I am reposting because this was deleted!!! I have come here for years. Now, however, the service has become terrible. I made an appointment, brought my car in before 8am, and the repair was not even attempted that day!!!! When I called to ask about progress, the man on the phone offered NO apologies, just said that he was not responsible for how the shop was run, he was only responsible for the front. He said I could speak to the person who took my keys that morning, but how was that going to help? The car was not repaired, and I would have to leave it overnight or possibly bring it back the next day. Why would I want to do that? So I could walk to work again? So I could reschedule my life around this repair again? So they could elect to not fix it aagain? The complete disregard for my time and the lack of even an apology is ridiculous. There have been other instances when this shop has overextended their service people, but it was communicated to me and as an understanding person, we were able to find a solution. Now, however, they are not only overextended and over promising, they don't care to communicate or even apologize for MASSIVE inconvenience. Its ridiculous how bad this shop has gotten. Go elsewhere.

Feb 06, 2023

My jeep doesn’t even have 50,000 miles on it. When they called to give me a quote on brake services they told me I needed new rotors and brakes for $500. I told them I only needed pads. I was then told “well we have to take everything apart anyway and with all of that labor the rotors really don’t cost anything…” So basically trying to tell me that they have to take my rotors off just to replace the pads and it’s going to basically cost the same either way (yea, sure). I told them I still wanted just pads. They said they had to call me back with a different quote. 1.5 hours later I had to call them back. They told me they had had the quote for a while but we’re just busy. They then quoted me $219 dollars. I’ve only ever changed my own brakes so I was a little shell shocked. I understand with labor it was going to be more. But, I had such a bad taste in my mouth I just told them I didn’t want any services. Over An hour later my jeep is still up, no tires on. I dropped my car off at 9am and it’s now 4pm…great service.

Feb 06, 2023

They were extremely nice - tire pressure malfunction gauge came on & they checked them all to say which & checked tire pressure too. They could not fix whilevthere, but will be able to

Feb 06, 2023

This Goodyear location is one of the finest and most reliable in the Brookside/Waldo area. Mike, Robert, and the entire Team is very courteous and accomodating. Even with the labor shortage, they still get the job done in a timely manner! Highly recommend!

Feb 06, 2023

This place is next to Big O Tire, and across from Firestone. What's with the placement of three tire stores right next to each other? Well someone recommended me to Goodyear, and the people were super helpful.