Goodyear Auto Service

Aug 05, 2024

Good service.

Aug 05, 2024

I have been using them for 17 years and always happy. They even fixed another place's work. I am a customer for life!

Aug 05, 2024

Slow and expensive

Jul 05, 2024

Caucasian gentleman with the long beard has great customer service skills off that alone I give a 5.

Jul 05, 2024

I drove into this Goodyear at 5:40 pm with a very flat tire due to a screw that just went in it. I asked if there was anything they could do (they close at 6). They let me come in and put my spare on for me. Kept my damaged tire, fixed it the next morning, I came in the next morning and they took my spare off and put my new one on. Kind, efficient. Paid under $30 for all of that.

Jun 05, 2024

Those got me running in record time

Jun 05, 2024

Great job on my brakes last year

May 05, 2024

I popped a tire coming off the bridge into Memphis and was towed to the nearby Goodyear. Everyone was super nice and efficient. I managed to make it to my destination (hours and hours more driving) with no issue. Jamie and Mike (hoping I’m remembering the names correctly since this week has been a blur) were very friendly and offered some good advice for the rest of my cross country drive. If I had to have this happen anywhere, I’m glad it was here.

Mar 05, 2024

This place is a circus … I called to make an appointment the old lady at the desk said it’s ok just come in we have nothing .i walk in there’s 4 oil changes ahead of mine . I told Mike at the front I called to make appointment but was told just come in your weren’t busy..he says it doesn’t matter if you have an appointment you still gtta wait til we get the other cars in(what’s the use of even making an appointment)so I understand you can’t predict a day so I’m patient and understanding of being busy I wait for 3 1/2 hours until finally my car is done which it was sitting in the parking lot for 25 minutes I go up to the counter and ask mike can he check on my vehicle or can I lay he says he doesn’t have paper work… instead of communicating and saying let me check he just brushes me off like you gotta wait..a few minutes later he decides it’s a good time to grab my paperwork. Just to confirm what was done and if there were any recommendations he says no I then ask about the extra quart of oil because I know my vehicle take 5.8 quarts he says no it only 5 ..I then ask about the filter because I know it needs to be ordered it’s a premium on I drive (2023 Volkswagen atlas) mike starts to say well you got me worried let me verify he then calls the tech who says well we ran out so I just used 5 . I tell mike I been here this long I’ll wait as long as my vehicle I la done right I trust you all I only use Goodyear other than my one free oil change at the dealer Mike states I gtta wait now he been he since 7 am not his problem etc after 5 1/2 hours I left . No communication no customer service or apology or sympathy at all most importantly accountability!

Feb 05, 2024

Good Tires

Feb 05, 2024

I was on a road trip when and I ran over some kind of plastic shrink-wrap type sheet on the highway that got wrapped around something under my car. They were able to get me in right away even though many of their people were out at lunch. They were friendly and helpful, super quick! And they even talked me through how to get back to the highway after I was done. Thanks for the wonderful service!

Feb 05, 2024

My family & I were customers for several years, but NO MORE! I am tired of being grossly overcharged and cheated and being taken advantage of. When asking for discounts, being coldly told " there are no discounts". Just cold, careless service and trumping up made up prices! I feel much like a victim after being a long time loyal customer with all my vehicles. Goodbye to them! I am filing a complaint to BBB for fraudulant and predatory business practices.

Feb 05, 2024

My fiancé went to get one of the tires on my car patched and had an appointment, yet had to wait almost 3 HOURS for a PATCH only for them to tell him that they didn’t do anything at all other than fill up the tires with air because they were low. They also said that we needed to get the tire pressure sensors fixed because they weren’t reading the pressure, but they work just fine. You just have to be driving the vehicle for the pressure to pop up. Clearly they didn’t even know. Lastly, he said the lady up front was very rude to him saying that he was mansplaining things to her when all he wanted was to make sure they were on the same page; the exact same way he would’ve said it to a man. We had heard bad things from this location from people we know, yet decided to give them the benefit of the doubt but clearly that was a mistake.

Jan 05, 2024

Four hundred for a single flat tire replacement. They also lost my hubcaps. Save your money and hubcaps. Literally anywhere else is half the price.

Jan 05, 2024

Too expensive for me

Dec 05, 2023

Always professional and fixes just about any automotive problems.

Dec 05, 2023

Fast service, friendly staff

Dec 05, 2023

Had a nail in tire while traveling. Was able to get us in & out. Super friendly employees.

Dec 05, 2023

I Took My Sister To Have Her Car Service..She Was Pleased

Dec 05, 2023

It took a while but they got me helpful information to get my car fixed

Dec 05, 2023

Nice service, I got my courtesy check and they are genuine

Dec 05, 2023

No Goodyear location participates with Carfax which leads me to believe that their service is less than reputable.

Dec 05, 2023

PRESTON WAS A GREAT HELP !! Great customer service !! Thank you so much !

Dec 05, 2023

Service was good.

Dec 05, 2023

The staff was great. I had an emergency , flat tire fixed me up with quick tire and made my day.

Dec 05, 2023

Very friendly atmosphere, you will not be charged for services you didn't authorize. They tell you about approximately how long it is going to take. Great people on Union Avenue.

Dec 05, 2023

Very nice, honest about what they could and could not do.

Dec 05, 2023

Was facing the reality of taking my truck to the dealership for a water pump replacement and potentially not getting it back for 2 weeks and the fine crew at Goodyear got my truck back to me on the same day. Can't recommend them enough.

Dec 05, 2023

We were here on vacation and got a hunk of metal in our tire. It couldn’t be repaired so we had to replace it. We decided to replace both rear tires. They were able to get us in and out in just a little over an hour. Everyone was friendly and courteous.

Dec 05, 2023

Went in to do an alignment at 12:30. I was told it would take about 1hour. Left at 3:13pm almost 3 hours later and they didn’t do anything to my vehicle. Said it would take another (hour) to get me fixed up.

Dec 05, 2022

A friend and I were traveling through town when an idler pulley started to make a terrible racket. So I dropped the truck off Friday evening and picked it up Saturday at lunch with two new idler pulleys. There was almost no interruption to our trip, the work was done efficiently, and the cost was reasonable. Thanks.

Dec 05, 2022

I had the tire FOR TWO WEEKS and it popped. Completely deflated and had to be replaced. And it wasn't a cheap tire either, plus all of there extra fees. Do not come here

Dec 05, 2022

Our recent experience with this company was 5 star. Everyone was very courteous, knowledgeable, and very helpful. A special thank you to Preston Anderson.