Goodyear Auto Service

Nov 29, 2024

Natalie and her co-worker were extremely helpful. I took my Lyft rental vehicle in for required maintenance, EXCELLENT service here, Natalie went above and beyond in my opinion taking care of me and my vehicle. She noted and replaced some tires that had issues, got my oil change and tire rotation done on time and saved me from any hassles I had at other Goodyear facilities in the past. Thank you so much Natalie, you are very helpful.

Nov 28, 2024

Aaron and the team are extremely attentive and got me back on the road quickly. I got an LOF and inspection done on the Kia. It's ready to work! Great job, team!! See you again soon!

Nov 21, 2024

I went to Goodyear because my car had a whole bunch of problems. They diagnosed it quickly and told me exactly what was wrong. Natalie at the front desk explained all my options to me thoroughly and was extremely patient with me throughout the whole process. Natalie was professional and very kind. If I run into issues with my car again I will definitely be back. Great customer service!

Nov 14, 2024

I cannot rave enough about this shop! Aaron was my point of contact and he was nothing less than exceptional and amazing! I was able to bring my Lyft car same day. I was also able to comfortably work at the desk in the clean and welcoming reception area. The one stars are definitely not warrants on here and sound like issues not caused by the staff or establishment. I wish I lived closer to this location because this shop really went above and beyond!Thank you! This kind of service is rare these days!

Nov 07, 2024

Solid service 💪🏻

Nov 05, 2024

I brought a car here to get inspected before buying it, the guy at the counter was extremely nice and they did a thorough job. Thank you so much.

Oct 05, 2024

Poor service not perfer Lyft or Uber driver at all wait 4 hrs to change the tire even 5 mechanic there 2 people watching game and other three enjoy the pleasent warther

Oct 05, 2024

Went in Wednesday to have my oil changed on my flex drive fleet vehicle they said they only service a few Lyft vehicles a day because they do t have time for us and takes away from servicing there regular clients. I don’t understand why any business that was honored with a huge fleet contract to not want to service them. I went to Gilbert and they got me right in were professional and polite sorry Mesa your abusing a fleet contract

Sep 05, 2024

I’m sitting in the waiting room now just observing all the customers and employees. I’m a little blow away by how kind and friendly these guys are.

Sep 05, 2024

Matt is great, the team knows what they're doing and everyone has been friendly. Thanks!

Sep 05, 2024

Matt was friendly easy to talk too. They got me right in and right out. And the rest of the Goodyear employees were very pleasant! Great job guys keep up the good work.

Aug 05, 2024

I used to rely on this location when it was under different management and I gave it 5 stars. I was gone for a couple years and the customer service has gone down a bit, the quality of repairs has gone down, and the waiting room is disgusting now. Made an appointment for 8am and the front door was locked when I arrived at 8:10. There is a secondary door but it just goes to show the lack of attention going on up front. The phone went unanswered multiple times. In fairness there was only one person up front and he had to be in the bay area too. There were 3 vehicles in front of mine and it took 3 hours to get my brakes looked at. The rotors were showing uneven wear but under warranty. I’ve never had to bring a vehicle back for brakes under warranty and my driving habits haven’t changed. Could’ve been defective rotors I suppose. It took another 1.25 hrs to clean the rear brake components and replace the front pads & rotors. Three additional customers (total of 6 vehicles) got finished before mine. Over 4 hrs total for brakes. I won’t get any new repairs or tires from this shop. Wait time is unreasonable with an appointment and quality of work is questionable. On the positive side, they do honor their warranties and I’m sure the guys showing up for work are doing their best. Regional management needs to get this location some additional help if they want it to thrive.

Aug 05, 2024

There is a new guy that is SUPER friendly. Keep him, give him a raise. I got 2 new tires from the Goodyear website, and that process was seamless. After 2 hours my tires were put on, I got 20 minutes home and had my tire light come on. Got all the way back and they told me everything was fine, but the light didn't turn off. Turns out both the new tires were, in fact, actually almost flat. WHAT?!

Jul 05, 2024

Oil change for Lyft .. very friendly

Jul 05, 2024

They are in 0 hurry to complete anything. Regardless of an appointment or not. You will sit there for hours

Jul 05, 2024

This place needs cleaning!!! The trash is over flowing, the floors are disgusting!

Jun 05, 2024

Had some body clips break after maintenance at another location and they fixed it quickly and without complaints. I appreciate the quality from the Goodyears services

Jun 05, 2024

My girlfriend went in for an oil change, and I saw that she had a leak about 2 weeks later. It appears that the technician stripped the oil plug, and cracked the oil pan. The literal blue icing on the cake is that they tried to patch it up and hope that she wouldn't notice. This place was good several years ago but not anymore. Not even worth bringing it back so that they can "Fix it." Stay away.

May 05, 2024

Serviced my Toyota Corolla Hybrid!

Mar 05, 2024

Took my car to change the brake pads, 3 weeks later it was squeaking every time I turned, took it to the shop again and after 2 days they did nothing, literally nothing, had to call them to get the work started and even like that they would take another day. Had to go right away to get it back.

Feb 05, 2024

If I could rate negative stars, I would! Came in for a free check. I was told it would be 30 minutes. It then took 2 hrs to inspect my vehicle and as I was going to ask the mechanics what is going on they proceeded to conversate about how they were going to make a lot of money off me like I wasn't standing in front of them. I began watching to see what the mechanics were doing, and they took off a couple of pieces from the undercarriage of my car like nothing happened! I was there! The fact they were supposed to inspect not tinker with my vehicle and then treat me as a donation for their pockets is absolutely wild!! I've been to many other Goodyears, and this one is not it!!! The mechanics here should be eager to assist the customers not mess with their vehicles more to give them other problems that they didn't come there for! The fact they thought they were being slick is crazy! an inspection has taken that long, especially when you are told it would take 30 minutes. Honestly, don't waste your time coming here. The staff is going to play around with your vehicle and really not do anything!

Feb 05, 2024

Sadly they don't have concept of time. 45 mins turned into 2.5 hrs. Very disrespectful

Feb 05, 2024

Very professional. Top notch[ customer service.

Jan 05, 2024

Great service and staff. Got me in well ahead of my scheduled time slot. Will definitely be going back for my next set of GY tires!

Jan 05, 2024

Natalie and the guy named Stone at Goodyear helped me. I’m from out of town and they were able to help on the spot! Very friend and awesome customer service!!! 5 stars for sure!!!

Dec 05, 2023

Always nice

Dec 05, 2023

Don't bother making an appointment. Walk-ins will have priority and you will wait as they are helped before people with appointments.

Dec 05, 2023

Edit: this used to be a 5 star review Austin no longer is manager here and Eric is no longer helpful. During my last oil change the drain plug was not installed properly and ended up draining down to 1/3rd the acceptable levels. The service prior they had to replace a tire under road hazard. The vehicle has a 94V rating requirement and they installed a 93V rating tire. I called the local store today and worked with Kyle who spoke with Eric and their only solution was “bring it in if you can tomorrow so we can look at the tire and the oil plug”. Kyle not only couldn’t tell me if they were going to make it right he wanted me to drive to them knowing oil was below minimum requirements. Absolutely beware of this location and it’s “techs”.

Dec 05, 2023

Erick and his team over at Goodyear 50 N Dobson always do such an outstanding job on my vehicle. Stellar customer service indeed.

Dec 05, 2023

Great customer service

Dec 05, 2023

Not impressed by the management or the service. I will not be going back and I wouldn't recommend it.

Dec 05, 2023

Spent $1200 on tires. Poor customer service. They seemed annoyed that I was there. This store has gone downhill. Don’t bother with the spam auto response Goodyear. If you’re really sorry then fix the problem.

Dec 05, 2023

These folks performed my LYFT inspection. They were timely and respectful.

Dec 05, 2023

This is a TERRIBLE Goodyear location. Corporate needs to fire the staff and start over. The front desk person was nice. Everything else was AWFUL. Came in for three things (i) flat fix (ii) tire rotation (iii) alignment. Issue 1: when I picked up my car which was "done" I noticed the alignment wasn't on the sheet. I was told they "forgot" but could do it if I wanted to wait (I didn't have time to wait). THEY FORGOT? HOW? WE DID THE INITIAL WRITEUP OF THE WORK TO BE DONE. Issue 2: I saw they did have the rotation on the sheet. Verbally asking to confirm they did it, I was told "I don't think we rotated them them because the wear was even." WHAT? MY TIRE WEAR WAS ONLY EVEN BECAUSE THEY'D BEEN PROPERLY ROTATED UP TO THAT POINT. Issue 3: When I drove away, I noticed my car had a new "shake." I figured maybe the highway was a bit less smooth, and rushed to my meeting. After the meeting, unable to read driving directions on my phone the shake was so bad. I called them, and they said to come back in if they could, and they'd look at it. I had to push back a very important meeting to go out of my way to drive back. When I got there, they got me right in (the shop wasn't busy at all). They told me they'd "marked the tire so they could line it back up when they put it on after fixing the flat, but maybe he got it slightly off." After "fixing it" they told me "either he hadn't gotten the tire lined up, or maybe there was mud on the tire - but they'd washed the mud off to make sure it didn't happen again." I still had the big green arrow on the tire from their initial lazy attempt to skip balancing. THEY HADN'T BOTHERED TO BALANCE THE WHEEL THE FIRST TIME. THEY WERE TOO LAZY. Issue 4: After returning home (driving a very, very significant distance), I realized they hadn't even done the balance right. The wheel they'd "fixed" and "balanced" when I brought it back due to shaking had multiple weights on the outside of the wheel (and my local Goodyear told me there were a BUNCH of weights on the inside of the wheel). INSTEAD OF TAKING THE EXISTING WEIGHT OFF, AND PUTTING THE RIGHT WEIGHT IN THE RIGHT PLACE, THEY JUST TOOK THE LAZY, INCOMPETENT, AND ONLY SOMEWHAT EFFECTIVE APPROACH - AND SHOVED A BUNCH OF NEW WEIGHTS ON - NOT GOOD FOR MY TIRE, AND WASN'T AS STABLE AS A PROPERLY BALANCED WHEEL. I went to my usual Goodyear when I got back home. First, the car was significantly out of alignment (and I'd driven a very significant distance with it out of alignment because of this store's mistake). DRIVING OUT OF ALIGNMENT CAUSES UNEVEN WEAR - I'LL FOOT THE BILL FOR THAT. I also confirmed they hadn't rotated the tires; the flat tire they'd fixed was still in the same spot on the car as when I first brought it in. I deliberately chose a corporate Goodyear - when I'm in my home city, that's where I go exclusively because they're honest, competent, and reasonable. This store is the opposite. It's a terrible location. Corporate should fire everyone here and start over. Although the person at the front desk was very nice, it's concerning they were clearly aware how incompetent/dishonest the shop was. I'm sure Goodyear corporate will respond with a canned response. I'm not interested in a canned response. They should do something about this store. And everyone else should know to avoid this location like the plague, because they're incompetent/dishonest.

Dec 05, 2023

Very efficient and great service. Eric was extremely helpful!

Dec 05, 2023

Went in to get an inspection on my car and didn't have to wait long at all ! The employees are extremely respectful! Thank you for helping me 😊