Goodyear Auto Service
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Review highlights
"Carlos y Pedro They help me out even though it was closing time. They fixed both of my tires and got me out with in 30 minutes. Thank you guys so much for everything you …"
"Staff was friendly offered coffee and waiting room was clean ."
"Great customer service..would reccomend this location to everyone.."
Overview
Categories
Tire shop, Auto repair shop
Directions
447 S Goldenrod Rd
Orlando, FL, 32822
Phone number
Call: (407) 249-0037Website
View websiteAppointments
Book appointmentHours
Sunday
Closed
Monday
7:30 AM - 6:30 PM
Tuesday
7:30 AM - 6:30 PM
Wednesday
7:30 AM - 6:30 PM
Thursday
7:30 AM - 6:30 PM
Friday
7:30 AM - 6:30 PM
Saturday
7:30 AM - 6:30 PM
Reviews
Dec 02, 2024
Best service...Quick and put the door...highly recommend
Dec 02, 2024
Mi experiencia fue excelente desde el principio hasta el final. El servicio fue rápido, eficiente y muy profesional. Quiero destacar a Cabiya, quien se encargó de todo con una actitud amable y un conocimiento impresionante. No solo identificó y explicó cada detalle necesario del chequeo de mi vehículo, sino que también cumplió con los tiempos prometidos, lo cual valoro muchísimo.
Nov 30, 2024
They saved my life on my way to the Orlando City final.
Nov 29, 2024
Came to this Goodyear Goodyear Auto Service 447 South Goldenrod Road Orlando FL, 32822 on Wednesday November 20th with a 8:30am appointment. I told the man in the front desk that I think I need an alignment for my Camry & I explain to him what my car was doing. He agreed to it but I say can you check 1st if it’s an alignment it needs, & he said ok & I sign the papers for free alignment check. After a while the man comes in with another man & said yes it does need alignment. the four wheels. My feelings with the other man that was going to work on my car was very unpleasant only cause I heard him complaining about my car while I was there sitting in there waiting room. After an hour or so the man comes in & tells me your car is done & show me the papers of 4 wheels with number & tells me this is how the wheels were & now shows me another 4 wheel pictures & this are the number that are now. One was still in red but he said that was something that had to be change. I was so confuse & he said, the job is done & I paid. Driving out my car I still felt a bit the steering wheel shaking & then on the road the car still went to the side. I thought it was me, so I told my son to take my car to work since he drives it on the expressway. He came home that night telling me the car is still shaking & throwing him to the side. I feel like they help at all & since I’m a women with not knowing 100% what my car needs they just did what ever. I took it here thinking that I will have better service but I guess I didn’t. & that day on Wednesday managers don’t work they are off. Front desk man said it. Paid over $130 for nothing!! Here are the pictures of the alignment they did & the red numbers top & bottom but on the bottom it something I have to change. Very disappointed.
Nov 29, 2024
If I could give this place minus 1 million stars i would in a flash! This place used to have good service and good people working there and now the place has gone deep under with the worst service you can imagine! Got my regular oil change and wheel balance on my car and after the work was done I was given a bill of $141.17 no problem so I paid with my card and sign and then I was told that the transaction didn't go thru so I was asked to swipe again and sign to later learn that I was charged twice for the service so the next day I reached out and the person who answer the phone clearly had no knowledge of what he was doing or if earth even existed and told me he couldn't do anything because his manager was off today, hello! How do you have someone running a business with no clue of what they're doing so I ask him to reachout to the manager and find out how to resolve this issue and later about an hour or less I received a call from the same guy telling me he spoke to his manager and said there's nothing they can do there and that I needed to contact customer service to resolve this issues! You have got to be kidding me!! You run a business and have no clue of what you're doing? You need to find another job before you give goodyear a bad name. So to make a long story short here we are a week later and problem hasn't been solved yet and all this after contacting customer service and customer service contacting the store to investigate this matter and my only solution to this was to stop payment from bank and report a fraud transaction from goodyear because this place has 0 knowledge of what they're even doing there other then just change oil or replace a tire, poorly uneducated people working there that need better training other then just oil changes! So please don't reply saying to call or email to resolve this issues because you had more then enough time and as for my business I will be taking it along with my other drivers I have coming there somewhere more reliable even if it cost extra I rather have better service then what this place used to provide.
Nov 22, 2024
All around great and fast experience. Would recommend for anyone on a low budget who wants quality work. Sammy was great
Nov 15, 2024
Carlos y Pedro They help me out even though it was closing time. They fixed both of my tires and got me out with in 30 minutes. Thank you guys so much for everything you guys did that fast at such sport notice
Nov 06, 2024
Carlos y Christian satisfechos de su servicio, gracias por su atencion, excelente atencional cliente.
Nov 06, 2024
Christian and Carlos are fantastic! They have been able to resolve issues that others have MISSED! Highly recommend them — they have the skill and integrity you want in auto service.
Nov 06, 2024
Had leak in tire. They fixed it fast
Nov 06, 2024
Took my vehicle to Good Year because one of my tires kept losing pressure. Carlos was very friendly and prompt to assist me with my concern. Upon inspection, a nail was found as the cause of the problem which was immediately resolved. I’ve been to this location in Orlando, located in the intersections of Goldenrod Road and Lake Underhill Road a few times and have always received excellent service. Highly recommend.
Oct 06, 2024
Carlos, christian, and mr. Robert were awesome. There was an issue with my vehicle during the time while in the bay that was quickly rectified. With no problems or hassles. They truly care about their customers and ensuring work is done correctly. Thank you guys!
Oct 06, 2024
Excelente atención de parte de cada uno de los chicos que me han atendido en este storage. Han sido 4 personas distintas y cada uno de ellos me ha brindado un servicio y una atención que calificaría con más de 5 estrellas. Carlos Y Christian han sido empaticos y me han ayudado a entender cada falla de mi vehículo explicando con paciencia y conocimiento absoluto. Gracias, siempre regreso a esta tienda porque es la mejor de Orlando sin duda
Oct 06, 2024
Have had full set of tires and a starter installed in the past three weeks. Staff has been courteous and appear to care about their customers. Appear to be trustworthy in repair needs which ultimately creates customer retention. Highly recommend. Thank you to team Carlos, Chris, Robert.
Oct 06, 2024
Good experience loved the company urgency to fix the problem
Oct 06, 2024
Nice friendly staff. But beware I was charges for something that was not installed. Found out a year later only to be charged again.
May 06, 2024
Great service 5 ⭐️
Apr 06, 2024
I took my car to this location for tire installations and a wheel alignment. Everyone at this location was so lovely and incredibly professional. They kept me updated throughout the entire process. Thank you, Tim, for a great checkout experience, and Ramon, for a job well done on my car. Highly recommend this location.
Apr 06, 2024
This team and JC at this store are awesome! I highly recommend them, they helped me last week and were professional and timely. Would give more than 5 stars if I could!
Mar 06, 2024
Very reliable and Honest
Feb 06, 2024
Best Goodyear compared to any other around Orlando. They were patient and helped me with my tire. Quick and easy even though we had a slight hiccup but we got it solved! If you’re looking into going to a Goodyear come to this one on Goldenrod! The Goodyear on West Colonial and Bumby Avenue sucks and their customer service is absolute dog.
Feb 06, 2024
If I could give them 0 stars I would. Brand new tire lasted 10 days. Don’t go here. Go to quick tires one mile down the road and save a few hundred bucks for the same service.
Jan 06, 2024
Went there for a flat tire and their service was fantastic. Good experience with the front desk to the person who repaired my tire. I thank them for helping me and I 100% recommend this specific location.
Jan 06, 2024
This is definitely the top 5 worst customer service I have ever experienced. I spent 2.5 hours getting one tire replaced. They were busy, yes, but we watched more than 10 people come in, get serviced, and leave before I got my one tire. The jerk at the counter wasn't nice on the phone with me just POLITELY asking if I can get the tire I ordered placed where my donut is. When I get to the place it's the same guy on the phone and he's just as rude as I expected. The manager was nice, but that doesn't excuse everything else. I also waited 2 hours the day before for them to tell me that they didn't have my tire. I'm also upset about a "warranty" that is only good as long as your tire doesn't need replaced. I understand that it's a policy and not the workers' faults, but Jesus man if you pay for a 5 year warranty, it should be honored even if the tire is replaced and you shouldn't have to purchase it over again. Ridiculous.
Jan 06, 2024
VETERANS...BEWARE! Really everyone BEWARE. These employees do not know what they are doing and they will tell you that to your face. Not only are they incompetent this location is not helpful and will suck their teeth at you when you respectfully speak up for yourself. We ordered and paid for a tire and was never notified when it arrived even when we called numerous times. Because we were not aware the tire was there, they sent it back and had nothing in stock. Another location had the tire in stock and I figured they'd go pick it up since I had been waiting for almost 2 months, but NO! Their solution was for me to drive 35 minutes with a nail in my tire in the rain to another location because the manager, the only person that could fix this situation, was out on medical leave and no one at the Goldenrod location knew how to do their job. Then they had the nerve to try to pacify me by telling me the West Colonial location was just not trying to help me because I was already at Goldenrod. The truth is. The West Colonial location was the most helpful because they explained that Goldenrod could come and pick up the tire. My advice...purchase tires from somewhere that appreciates you spending $290 on one tire. NOT HERE!
Jan 06, 2024
We went to good year tire at 447 South Goldenrod Rd Orlando Florida 32822 on 12/29/2023 approximately at 600pm EST. We arrived due to a nail in our right rear passenger tire. It was holding air but we were concerned about the air in our 2018 GMC Terrain Denali. E never received any alert from Onstar or the GMC app that the tire was greatly losing pressure and when we checked at the house the pressure was at 33 PSI. After we got there and the technician Jaylan Herman stated we could fix it. A short while later they brought the tire into the waiting area and started that the valve stem was broken and the tire was not holding air at all. The valve stem was never an issue and the tire was holding air fine. The manager Tony said he was going to contact corporate to see what can be done as we purchased custom 22” tires with rims and were not cheap. They gave us a card with a managers name of Emilio Rodriguez which was not at the location at all. Something had to be done as the technician broke my valve stem on my tire.
Dec 06, 2023
3 horas y media para cambiar 2 gomas pésimo tiempo de espera
Dec 06, 2023
Always very helpful and honest.
Dec 06, 2023
Awesome service! I take my Jeep there for everything. These guys really know their stuff. The general manager Emilio is the best.
Dec 06, 2023
Eddie was very helpful
Dec 06, 2023
Good friendly staff and good service
Dec 06, 2023
Good service. They solved my problem for free
Dec 06, 2023
Horrible service , I bought my company vehicle in for service right around 1:15pm , informed them I will drop it off and come back later to pick up , at 5:30pm I get a call asking me to email them documents that I provided at 1:15. 4hrs later , No apology no empathy , nothing I will NEVER return again Simply they didn’t care & my car was never serviced
Dec 06, 2023
Llegué a este local con un problema con mis llantas,y me atendió Emilio el manager y dos de sus técnicos una atención al cliente excelente, hicieron todo lo que se debía hacer para resolver mi problema y lo resolvieron, un trato con todos los clientes que vi llegar formidable,cuando tenga que requerir sus servicios seguro regresaré, muchas gracias por su atención.
Dec 06, 2023
Oh my gosh! These guys were great. My tire light came on while driving on 417. I found out I had a rock lodged in my tire, and it was not holding any air. I desperately drove to this Goodyear location. I was in and out in thirty minutes, and they were able to repair it. It was such a relief!
Dec 06, 2023
Showed up 50 minutes til closing. After I just spoke to someone on the phone that said they could get my vehicle in. When I get there they told me sorry we don't know who you spoke to but we can't take care of it today.
Dec 06, 2023
Terrible customer service. I showed up about 45 minutes before closing due to an emergency tire situation, when I noticed that my tire was running flat because of a nail. They didn’t want to fix my flat tire and wanted me book an appointment for next day repair and my tires are under warranty with them. That location is completely garbage.