Goodyear Auto Service

Nov 29, 2024

Went in for an oil change and a state inspection. Happy with the oil change, decided to go elsewhere for the inspection after a bit of a sticker shock. Shout out to Jasmine (sorry if spelling is off) for the help in scheduling my appointment, and walking me through the process and all fees. It’s the first year I’ve had a state inspection (moved from out of state) and she gave me clarity on the process every step of the way. Excellent customer service and communication! Definitely recommend working with her for a seamless transaction.

Nov 08, 2024

Jasmin was super helpful and got my car fixed fast!

Oct 06, 2024

I hate waiting but when they finished I was satisfied with the job. Made me want to get another Goodyear tire

Oct 06, 2024

I love the guys down there! They always help me out and I trust them not to rip me off. I’ve been taking my cars there for years.

Sep 06, 2024

I called ahead and asked the time for an oil change, I was told 45 minutes. I gave them my car at 2pm, I came back at 4pm and they hadn’t touched it yet, but there were mechanics just sitting around. I just took the car, don’t waste your time.

Sep 06, 2024

Jasmine was the absolute sweetest person ever and she loves her job. She handled my appointment very professionally while multitasking other customers. I am ver grateful for her service. It’s better than I’ve seen in a very long time. She deserves a raise💕… Thank you, Dominique Lockwood FYI… It’s been a week or so since the appointment but charge it to my brain not my heart. Thx you again.

Sep 06, 2024

staff respect the guests please!

Aug 06, 2024

They didn't know how to remove my rim so I had to bring in my own lug nuts removal key. The lug nut in question requires a spline key, so not very unique. You can find it at AutoZone for $8. These are very common on rims and are not custom in any sense of the word. More importantly, they completely scratched my rim. I took accountability for the scratches on the perimeter of the rim as those are from curve scraping. The scratches everywhere else look like obvious mishandling of the rim when placing it on the wheel mounting machine. When I confronted the manager about this, he acknowledged that the scratches looked brand new. Given that this Goodyear didn't even have a common spline key to remove lug nuts, it's not hard to imagine they have difficulty in basic tire mounting. He told me he would call me back by noon tomorrow (27JUL2024) to discuss the next steps. I had to call him back to follow up the next day. Upon doing so, the manager changed the story to avoid having to fix the rim. The manager stated that his "receipt" showed that the rim already had scratches. I asked him to produce the receipt and I have yet to receive anything. I'm trying to give this team the benefit of the doubt, but I'm forced to assume that there was no receipt and there is no information to counter the fact that they scratched my rims during service. Word of advice, take pictures of your car anytime you leave it with anyone and don't take it to the Goodyear on Oregano Ave.

Aug 06, 2024

We went to get a full set of tires changed, everyone was very nice and informative. This is our place to go for tires. Thank you so much.

Jul 06, 2024

Been going there for years. They always do good 👍 work

Jul 06, 2024

Taron and the Goodyear team were amazing! They informed me of all possible options and helped me choose the best oil change for me. Great service!!!

Jun 06, 2024

Absolutely the best Service ever ever ever. Taron the manager went above and beyond to answer my questions and help me with getting my car back on the road. He was so consumed in his work duties that I didn't even see him take a break and I was there for a while. He is definitely an amazing Employee. He deserves a raise! He worked the font and back of the house like a boss! Just saying great guy!

Jun 06, 2024

DO NOT PATRONIZE THIS LOCATION - go to the nearby Meineke or Pep Boys instead. Here's why - strike 1 - they refused to fix my tire because I used Fix-a-Flat and they couldn't be bothered to deal with the mess, even though most cars come without spares. Strike 2 - slow leak in my son's car. They called and said pick it up but they had no idea why it was losing air, but maybe I should buy a new tire. Strike 3 - they said my left rear tire had an unrepairable nail in the shoulder and I should get it towed to the Porsche dealer. I said how about if you put the spare on - they said there's no spare. I said, yes there is, go look. They insisted there was no spare, but they LIED. And always with the 'tude - they don't care about anything except selling you tires that you don't need yet. YOU HAVE BEEN WARNED.

Jun 06, 2024

Showed up at the Oregon Ave shop with a fleet vehicle needing an oil change (all I asked for) Service was completed quickly and they rotated the tires something pepboys had some excuse for not being able to do everytime I took the vehicle to them at two different locations and I asked for the rotation over the 37000 miles on the vehicle One time the vehicle was stuck on the lift for over an hour until a tech showed up to lower the lift SO WHY COULDN'T THE TIRES BE ROTATED? REMEMBER Actions speak louder than words I think it's time we get back to how things used to be done You know customer satisfaction 1st and STOP listening to "influencers" and excel spread sheet readers Update 5/21/2024 AGAIN this store gets customer satisfaction I brought my fleet vehicle in for SERVICE BRAKE PADS message flashing on the dash display I gave them the fleet info and was told we'll take care of it AND THEY DID I know fleet authorizations can be a hassle but I got no excuses from the people at the store just service👌

Apr 06, 2024

I was not sure about taking my 2022 bmw z4 to this place because of some of the review but I went for it and I am glad I did. They replace all my tires, on the same day and provided an excellent service and great customer service. Taron I believe is the name of the guy who took care of me and he was amazing, explained everything they will be doing and got me a better price than the other 2 places I went to for the same tires I wanted since my car uses different size tires for the front and back. Overall a 5 star service, fast, reliable and friendly… strongly recommend this and will make it my regular tire place. Thank you

Feb 06, 2024

WORST SERVICE IN MY LIFE. The service representative was nasty, rude, he used profanity and he slapped a the mouse and keyboard my face and stormed off. I was trying to use road hazard and get new tires and he told me I had to go back to the location I got it from which was (1 hour away) and not to mention I had 2 flat tires. That’s how my morning went :) and I still have flat tires and they refused me service. I will be reaching out to CEO. The bad service rep name was TARON FRIPPS).

Jan 06, 2024

I’m not one to leave a bad review, but please avoid this place at all costs. I brought my car in for a coolant leak. When I got the car back, the engine light on and had issues starting. I brought it back into Goodyear and was told that something with the belt wasn't tightened properly. When the mechanics went to tighten it, something broke. It took nearly two weeks to get the part Goodyear broke from the dealership. After that, it took another week and a half to get a pulley required to put the timing belt on. Four weeks after I originally brought it in, I was told that everything was put together but it was still overheating and needed a new thermostat. When I finally got the car back over a month later, there were fingerprint smudge marks all over the door frame, a dirty rag was left in the passenger's seat, and my aux cord is missing. The very next day there was a clicking sound when driving slowly. On the interstate it took about 20 seconds to get above 50 miles per hour. I called Goodyear and was told the timing belt needed to "calibrate" and to wait a couple days before bringing it in. On my drive home from work, the engine light was still on and the clicking was still happening. After about 15 miles on the interstate, my heat bar was all the way up, and my temperature light came on. White smoke was coming out of the hood. I stopped at a gas station and saw that the coolant tank was once again empty. I realized the smoke was steam because the inside of the hood and engine were dripping wet and little puddles of green liquid were everywhere. I waited for the engine to cool down and drove the rest of the way home. The engine started clanking, smoke increased, and the car was struggling to keep going. Luckily I made it home. After $1,000 and over a month of having my car, it was in worse condition than when I brought it in. I had it towed to the dealership to fix, and my timing belt was not on properly and my radiator hose was 100% disconnected. To Goodyear’s credit, they gave me a refund and reimbursed me for half of what I spent at the dealer. But do not come here, go elsewhere and avoid the headache.

Dec 06, 2023

Brought my vehicle from Lyft rental and needed maintenance and inspection done .. got there Early in the morning and was second customer... Customer service told me a few hours .(Ha Joke).. when I called back 3hours later a women answered and said they were working on vehicle. Well apparently she lied to me, because when I returned briefly after 15 minutes to wait the Car was still PARKED!!,,ahh. Well she lied big time!!Horrendous service , need to hire better EMPLOYEES!!

Dec 06, 2023

Fast friendly, honest service. Reasonable prices

Dec 06, 2023

I am a Lyft driver, who came here to get some service maintenance on my car. I needed an air conditioning compressor. They charge me double the price original price was around $400. They charge me $800 plus $450 for labor and other cost total was around 1400 lied and said they need to rush and get the part I called another store ordered the part was able to pick it up and take it to the mechanic for a total bill of $700 the next day they are a rip off. Would not recommend.

Dec 06, 2023

I came to this good year to get an oil change and left with white smoke coming from my exhaust and my engine light on. And they would get no stars if I could

Dec 06, 2023

I got a oil change and left with white smoke coming from my exhaust and engine light on. They hook it to the machine and said I need spark plugs and a sensor. How is that possible when all I did was come in for a oil change. Now I called corporate and it's a slow process. Stay away from good year

Dec 06, 2023

I've been to this location 3 times, first was to switch the rear brakes, second was for an oil change and third was because one of the pins for the brakes (that they diagnosed and replaced from the first visit) needed to be replaced just two weeks after my first visit. Then when coming home from my second visit and third visit, the same tire pops(second one was a brand new tire) with no sign of leakage or punctures before going to this location. Asked to verify what they did specifically and denied they did anything to the tire both times

Dec 06, 2023

Perfect service ...

Dec 06, 2023

This place is so bad I feel obligated to write something and try and safe someone from this scam. I took my car in for two tires and an oil change. These guys did a faulty oil change (if they even did it) making me need another within a week as well as took the break pads off my car and disconnected my driver headlight. Avoid this place at all cost

Dec 06, 2023

Went there for a PA vehicle inspection. Made my appointment online and arrived on time only to be told they were not doing inspections today. Never called or let me know beforehand.

Dec 06, 2023

After driving on 95 from another state, the tire light came on I needed to get it checked. I stopped into the Goodyear on Oregon Ave in Philly and was greeted by the assistant manager, Taron. He quickly got my information and then the guys in the back took a look at my car. Everything ended up being fine. Anyone could have seen a person traveling from out of state and charged a crazy amount of money or insisted work needed to be done. The guys here just adjusted the air in the tires and sent me on my way. Everyone was polite and professional and genuinely care about helping others.

Dec 06, 2023

Awesome service all year round

Dec 06, 2023

Best experience ever with Goodyear I will be telling everybody to come to this Good Year I'm telling in and out good job well done

Dec 06, 2023

Customer service and the service tech very helpful

Dec 06, 2023

I’m not the one to rate low on any establishment but I felt like I had to do my part and warn people of this place. I was quoted $2100 for 4 tires, Rear brake pads and routers, and inspection. I called Pep Boys and they quoted me $1650 for the same work. (Also GoodYear Tires) I asked why I was being price gauged and the man at the front told me Pep Boys was horrible and it was such a hassle to get parts for my 22 Mitsubishi Outlander. Pep boys had my parts on the way in 15 minutes and got my car back within 24 hours. Please call and ask for quotes before settling for a price at this establishment.

Dec 06, 2023

RUN! They are scammers here with workers who don’t feel like working. The lady at the front desk, if she isn’t to busy texting she will eventually get to you. I got my tire alignment done here last year, got the 3yr plan. Come back the next year, the first few times they say, they cant do it because the machine is down. Alright thats fine, wished you would of told me prior to me waiting. The last time which was today 11/16/2023 appt at 3:00pm I get told they cant do it because my wheels aren't the recommended size for my car. Even-though i’ve always had these wheels and get it done here every-time in the past. I asked for a refund and of course the manager isn’t there and is in the hospital and they don’t know when he will be back.. By the way, they made me wait 40 mins after my appointment time to tell me this each time. Just go to Ren Mattei Tire Co down the street. Even pepboys is better. At least the front desk people would give me the time of day to say Hi.

Dec 06, 2023

The front desk guy was so rude and talking to me In a bad way because I’m there to fix my work company and he knows the company will pay them and send cars back to them because of the contract between the companies anyway being rude or nice tell how you raised and grow up to be in touch with customers and people.

Dec 06, 2023

Their prices of were insane and I do not recommend find another shop if you’re thinking about going to this one

Dec 06, 2023

Went here today at 5:15 to get a tire patched. My husband went in and asked if they could patch it and we were told they arent taking anymore cars today. But your Google page says 6 pm. I wont be back.

Dec 06, 2023

i got on oil change there and they messed it up some how my check engine light is on and white smoke is coming out this is crazy my car was running perfectly fine before so im confused