Goodyear Auto Service

Nov 23, 2024

The experience was amazing! They pointed out all my problems without it feeling forced or like they wanted just money. All the staff was amazing and very helpful throughout the entire process, if you ever have car troubles and want to work with reliable and caring people then definitely come here!

Nov 07, 2024

Don't come here for an inspection. They will fail you just to make money.

Nov 07, 2024

Fantastic service, great value, and a very friendly and attentive staff! Would give six stars if I could, they were simply that good.

Nov 07, 2024

The lady technicians are great

Oct 06, 2024

Great service everyone was very helpful! This was my first time visiting after moving to VA so was a little nervous going in but everyone was great.

Oct 06, 2024

I'm very fond other people there they are friendly I didn't know what keep me waiting you get on my car and do what I have to do and I'm happy everybody must go there and get that car fixed up-to-date the air in your tires you need done today on top of it they do it they friendly and fast I love it.

Sep 06, 2024

Don’t bother. Showed up an hour before closing and they were open but said they didn’t have anyone who could check a nail in a tire. Useless.

Sep 06, 2024

I always have a great experience at this shop, the staff is friendly, professional & up front about everything. Fantastic customer service!

Sep 06, 2024

Location was clean and easily accessible. Staff were knowledgeable and friendly. Service was completed very fast and everyone was extremely professional. I would recommend this site for tire needs.

Jul 06, 2024

Called from Chippenham Pwky due to tire light on, Goodyear said bring it in, found nail, fixed it and on road again.. Highly recommend, great service!!!!

May 06, 2024

I scheduled an appointment to have my oil changed. They were incredibly helpful by telling me what was going on with my car and scaling the urgency of any issues my car had. I’m not a car person, so I really appreciate that the young lady in the front explained each thing they found wrong with my car and whether or not I need to address it urgently. I don’t think I’ll be taking my car anywhere else. I’ll note, other people said that this store doesn’t honor appointments. This is not true in my experience. An online appointment request is not the same thing as a confirmed appointment. If you’re in a time crunch, call to confirm to make sure you’re on your way and they’ll take great care of you!

May 06, 2024

Great service. They answered all my questions, and was honest about my needed repairs.

Apr 06, 2024

They Failed my inspection because they said I have tent over my 3rd brake light you can clearly see through the back window and see my brake light something that would have been spotted way before the inspection but still decided to charge me 20$ and put a rejection sticker on my vehicle. I guess they needed the money that bad could have easily said your car won’t pass because of the tint which is pretty much see through 🤣🤣🤣 this place is a joke.

Mar 07, 2024

Adonay and staff are the BEST!!!!

Mar 07, 2024

In and out

Feb 07, 2024

Goodyear do the best work. The people here gets right to work on your car. I will always come here to get my car work on. TO THE PEOPLE OF GOODYEAR GOOD JOB. THANK YOU.

Jan 07, 2024

Always quick and incredibly friendly service. The woman at the desk was delightful to work with!

Jan 07, 2024

They got my 2 step cleaning and oil change done fast and done right. Told me straight away about any other future issues. highly recommend service from here.

Jan 07, 2024

This place used to be pretty good back when AJ was running it (the guy who is mentioned in a bunch of the good reviews from the past). This was my main mechanic because AJ had fixed my tire my tire for free when I was down on my luck and I was very grateful for that. I kept returning and they would provide excellent service. However, AJ unfortunately appears to not be there anymore. I am embarrassed to admit that I tried to have my car serviced here 3 times in the past year or so and have been greatly disappointed every time. Should have probably stopped after the first failure, but I figured they deserved a 2nd chance. The 3rd time I dropped my car off for tires and they insisted that I fix a problem that suddenly appeared at their garage. Never had the issue prior to them suddenly discovering it! Funny, because my car has been in bad shape since they discovered and apparently fixed the issue. They seem to avoid any difficult repairs and tend to recommend replacing a part that they can do easily and quickly, but doesn't actually fix the problem. Seemingly on purpose! I have also been told by these people that they "don't do engine diagnostic anymore". All they want to do now is replace parts that they can do quickly, easily and cheaply (whether it fixes your problem or not). I miss AJ, hope he is doing well. Look elsewhere. Corporate greed seems to have taken this shop over. Also, Goodyear corporate refused to honor the $25 rebate advertised for purchasing 4 new tires. I tried multiple times and sent them the invoice and selected the proper store #. Double rejected. Also, they have a history of not honoring appointments, so definitely don't try to make one. Not sure why they offer it... And no, I am not going to call you as your generic reply will inevitably request to save face online.

Dec 07, 2023

Excellent service. Jesse and AJ are the best. They will work with you to see what’s the best option for you!

Dec 07, 2023

Jessica was pretty decent she seemed like a good human being I can't wait to return next month...

Dec 07, 2023

An unexpected "screw-in-the-tire" turned what could have been a terrible Saturday into a terrific customer experience courtesy of the crew at Goodyear. To make a long story short, Dana, Jessica, and Jay are the role models for what great customer care is all about. I could bore the Google review readership with a long saga of how professional, friendly, capable and confidence-inspiring everyone was—so just know that every star of this five star rating was well earned… And if the stars went to eleven, so would my appreciation! Let's just say that whether flattened by a nail, screw, or just worn out from mileage, when new tires are called for, I know exactly where I'll be rolling—or towed. Cheers.

Dec 07, 2023

Easy scheduling, friendly staff, quick service.

Dec 07, 2023

Jessica wood is an awesome mechanic who flawlessly took care of my car and tire rotation. James Joyner is cool too, he taught me what floppy plastic in the wind sounds like 🫠 yall are both the bomb-diggity. Thanks for your hard work ❤

Dec 07, 2023

Pulled up with a tire which was rapidly losing air. Charlie gave it a quick glance and identified the problem - a slash in the tire. Al helped me evaluate my options and was able to fit me in to their busy schedule. Fantastic service, friendly no-pressure staff, and left happy. Will definitely be back for any tire issues, oil changes, or anything else they're able to do in the future.

Dec 07, 2023

The staff was ok at first until they messed up my E-150 van. They made a lot of promises to fix my van .but the didn't get it fixed they took my money and I had to have it towed from Goodyear to get it fixed at my expense. Chad told me a lie that he could fix it and he couldn't do the job. I wouldn't let him change tires on my bike. I'm afraid to even go back to a Goodyear again. I spent a lot of money with Goodyear before that happened.

Dec 07, 2022

AJ as well as the staff in this place will take care of you as if you are their child. They will work with you, joke with you, and even cry with you but will be your biggest mechanic shop supporter while doing so. If I could rate higher than 5 starts this place would be through the roof compared to any shops around. They have a LIFETIME customer out of me. 30 minutes and a horrible drive from my house to get here but I will gladly go out of my way and make that drive to have my car serviced here and only here. Y’all ROCK!!

Dec 07, 2022

Had an appointment for Saturday at 11. I get there and he asks if i can leave it all day bc he got slammed with online appointments. The whole point of making an appointment is so you can be in and out. I made the appointment for nothing. Drove out there for nothing. I bought my tires there 4 years ago and guess where I wont buy my next set of tires. U guessed it.

Dec 07, 2022

Passing thru Richmond with a nail in my tire and an 8 hour ride ahead. They got me patched (not just plugged) and on my way in under an hour. Floored me when they said no charge and all came out of the garage to wish me a safe trip! I’m home safely and still blown away! Thank you Goodyear! I’ll never forget you!!

Dec 07, 2022

The best

Dec 07, 2022

The employees were very friendly, professional and knowledgeable. I really enjoyed my visit. I will take my car to them from this day forward.

Dec 07, 2022

These guys are awesome! We had to take our car for an AC leakage fix before a long drive. They took us in on a Saturday and fixed it free of charge in the span of 15 minutes.

Dec 07, 2022

This Goodyear is an example of what quality service should be! Jessie has always been kind and helpful to me when I go and they never waste my time. Most importantly, they print out and follow factory recommended specifications which is where many mechanics find ways to over charge you. Set an appointment because they can get busy, but you shouldn’t be disappointed with the service! 5+ stars