Goodyear Auto Service

Nov 07, 2024

First off update your hours. Also this place used to be great the techs there suck now. Just go over to Firestone.

Nov 07, 2024

I have been going to this location on Williamsburg Rd for years. Unfortunately, I will no longer. The last couple of oil changes, I've been advised my vehicle needed things that were unnecessary. Specifically, I was told I needed all 4 tires, but I only needed to replace 2. Additionally, during my last visit, I was told I needed a few updates, and I declined some, and the very next day, my vehicle started acting strange. I took it to a mechanic who showed me and explained how the person who completed the oil change made an error that is now costing me! It's a shame that people will do almost anything to make an extra buck. I trusted them with my vehicle, and they didn't even change the sticker to show that the oil change was completed. I'm grateful I know people who are well versed with vehicles. If not, I would be in trouble! Go to them at your own risk.

Nov 07, 2024

You all made me feel like it was Christmas in early September. All I knew was that I had to make it back home from Richmond to Rock Hill, SC. Thank you staff for calming my fears and anxieties.

Oct 07, 2024

Went in to get a battery check and asked for an oil change also. They were very polite and ready to serve my vehicle even though I did not have an appointment. Also called me to let ne know what was going on and advised me on a few other things. Great service a little pricey but found me coupons to use on a couple of things

Aug 07, 2024

2820 store Chris is the best. Always a pleasure to work with. He has helped me several times, and is definitely there for the customer. Jimmy was also a pleasure to work with. Showed no hesitation to address my issue.Goodyear is blessed to have team members like them on board.

Aug 07, 2024

Quick and friendly service. Would return.

Jul 07, 2024

Overpriced.

Jun 07, 2024

Professional, quick, and courteous.

Jun 07, 2024

They took care of my tire issue. I had a cracked rim. Thy put my full size spare on. Now I will get the rim fixed.

May 07, 2024

I was traveling and had a flat tire. Called Fireside, NTB, and no one had a run flat tire for my car. Spoke with Chris and he said he could have a tire first thing the next day. Once I got to the shop, Chris did some calling and found a tire. So thankful for his professionalism and commitment to providing the best customer service and meeting the needs of the customer! Amazing Service!

Apr 07, 2024

Chris and his team took great care of me with my punctured tire situation! Awesome custome service :-)

Apr 07, 2024

When I go in for an oil change, lately they've been making me aware of available coupons. I appreciate these unsolicited offers. That's true customer service!

Mar 07, 2024

I made an appointment here to get my tire inspected for an object stuck in there and to get it fixed. They told me initially it would only take 10-15 minutes to figure out the problem and then let me know if the tire could be repaired or if I had to replace the tire. After 30 minutes, they came out and told me the tire was unrepairable and I would have to get a new one. The technician at Goodyear put my spare tire on instead of leaving the bad tire on. I said I needed to call the dealership where I bought my car to see if my warranty would cover the replacement. It didn't and I ended up finding a Discount Tire later in the day to see if I needed to replace more than just the affected tire to make it even. They inspected the tires as well as the one with the nail and said it actually did look repairable so they checked it out and was able to repair my tire that Goodyear said was unrepairable. I am disappointed that I almost paid $260 for something that ended up being free for me. It felt like I was getting scammed. I will not be returning.

Feb 07, 2024

Good service

Feb 07, 2024

We were traveling on vacation when we had a tire go flat on the interstate . We were fortunate enough to cross paths with Chris Schaefer at the Goodyear store in Richmond va. He was very helpful and took immediate attention to our predicament and got us back on the road. He is an asset to your organization

Jan 07, 2024

Talked with Amy at the front desk, we were on a working budget- And needed 4 tires with an alignment due to wire showing on all tires. She was so helpful on every part, left the car and got it back 1st thing the next morning. The tech when an extra mile and help fix my bumper that was hanging!! 50 stars, definitely would go back.

Dec 07, 2023

Amazing service, got my Mazda fixed up in no time and saved me money on the parts. Will definitely come back again.

Dec 07, 2023

Fast as long as you have an appointment and prices are good.. The lady at the desk was friendly and professional.

Dec 07, 2023

Honest and helpfull. They seem to do good work.

Dec 07, 2023

I had a flat tire and took it to Goodyear. Josh did a great job of giving me the best service possible and Stephen fixed the tire in a short manner. they have always been good to me as I'm a customer over there and appreciate how they treat me. people that come there to have good service knows everything is excellent . Thanks guys you are the greatest I appreciate what you do for me 😀Harry Moore

Dec 07, 2023

I highly recommend you bring your car to them because they are honest and I have never had an issue with them and their reasonable!!!!

Dec 07, 2023

I spoke to Amy on 4-24-23 at 11:06am requesting an appt to drop off my car for an inspection. Apparently you can't set appt for inspection which makes zero sense? I dropped off my car on 5-25-23 at 5:30pm and told "we have 4 other drop offs for Wednesday and there is no guarantee we will get to your car tomorrow"! I ask her to keep me informed. No call on Wednesday and I called goodyear back on Thursday 2:40pm spoke to Amy again and they won't be able to inspect my car today either. I asked was someone going to contact me/ SILENCE. Service manager Chris was not in so I took my car and left. Paid for Uber both days. NEVER GOING THERE AGAIN. Poor Customer Service. Corp Office is in Ohio

Dec 07, 2023

No customer service. They don't have a certified mechanic. Slowest work I've ever seen. Wanted 150 dollars to look at car for something that they can't do. A true failure of knowledge.

Dec 07, 2023

Sign on door says opens at.8am Well that's not true. I was there at 751 The person saw me and never came back. Then at 817 came to the door and said He the shop couldn't do the inspection

Dec 07, 2023

Chris Schaefer and his staff at the Williamsburg Road, Henrico VA location has been outstanding. I took my Acura there several times over the last few months for different reasons and each time Chris and his staff were patient with me, provided me details as to what the issues were with my car, they went above and you and provided me a timeline of when my parts would come and when they’d have everything fixed and ready for pickup. Although I was a little antsy, they didn’t wavered. Their customer service and patience was exceptional. It should be noted that Chris and the team are the ideal employees/staff members that you’d want on your team and they should be recognized for their outstanding service to customers like myself. A big Thank You to those members, I am greatly appreciate for them. Erica K.

Dec 07, 2023

Chris gave me his undivided attention. Being my age and never had purchased tires before Chris could see I was very nervous about this purchase. He took time to share information about the tires my son talked to him about for my vehicle. He was able to assist me with another problem with the sensors. I can only say I felt as if he was my son and made sure I was totally satisfied. He took his time with each customer along with answering the phone. If I could give more stars I would.

Dec 07, 2023

Still the greatest!...............Best of the Best this store has been keeping my 4 wheel vehicles in great order for 15 years. Joey Richmond Superbike.

Dec 07, 2022

Kept my daughter's car for 4 days to do a state inspection but never touched her car! I picked up the car to take to my favorite shop and the sarcastic female clerk said "have a nice day". Wow!!! How did they get all those 5 star reviews? This store has gone from very good to extremely poor.

Dec 07, 2022

Chris was very professional with my vehicle and Katie was amazing during my tire selection process. Professional, helpful and kind. 5 stars.

Dec 07, 2022

I was here at 750 before they opened at 8 and they said it would take all day to do the state inspection and that I could wait with it. They should know that on weekends people are trying to get state inspections done and to have a few spots available for waiters that get there early just for this reason.

Dec 07, 2022

I would highly recommend this Goodyear location. We were on a trip to visit family in New Jersey when we became stuck with a puncture in one of our tires. Dom was the technician who worked on our tire. He did a speedy and fantastic job. If I lived in the area I would use them all the time!

Dec 07, 2022

Katie in the front is super nice and helpful!

Dec 07, 2022

The team here were lifesavers! I got a flat tire on the highway at 4pm on a Friday. The crew was willing to stay late, so when the tow truck brought the car into the lot at 4:45, they got to work and got me back on the road that day. Literally no other garage in the area was willing or able to repair my car at that time. Can’t thank them enough!