Goodyear Auto Service

Jan 31, 2025

I have been a Goodyear customer for over 40 years and this is the only place I will take my vehicles to be serviced. Winter was a great help in assisting me in getting new tires for my Equinox. She was very knowledgeable and gave me paperwork for a rebate. Winter was professional, friendly, and courteous. I also had my inspection done, an oil change, air/cabin filters changed, and a front end alignment. All of the work was completed as estimated. .

Jan 24, 2025

Every time I come to the Goodyear store at West Ridge Road, I am so thankful for all Jeremy, Winter and Heather do! They are incredible! Customer service is first class, in helping customers to find meaningful solutions. Due to them, our entire family have become customers for life. Exceptional! Thad S

Jan 10, 2025

I purchased my tires from Goodyear on W. Ridge Rd. in Greece New York. The person who helped me was Winter. She was wonderful. Winter was professional, very knowledgeable, and went out of her way to help me get the tires I needed for an older model car. When I did bring my car into get the new tires put on the wait time was very short. I was extremely pleased with the service I received from Winter. Because of her great customer service I would definitely go to Goodyear on W. Ridge Rd. again for any tires that I may need in the future. I would highly recommend this Good Year location to family and friends.

Jan 07, 2025

Went to Goodyear to get 4 new tires and some other things done. They were fast and efficient. They called to let me know something else that needed to be done and gave me a price right then and there, so I had it taken care of. The staff is very nice and knowledgeable. I also had an issue with one of the tires the next day, and I made an appointment, and they got me in and took care of it. I would recommend this place to all my family and friends

Dec 07, 2024

I was on day 1 of a 4 day x-country drive, on a Friday of a Monday holiday weekend .. had a tire mishap and was frantically calling Goodyear centers from Buffalo to Watertown NY .. everyone had the same “good news / bad news” routine: they could get the replacement, but not until Monday and maybe Tuesday. Finally I got connected with Jason at Goodyear on Ridge Road West. Jason listened to my plight and confirmed that he could have a replacement sometime in the afternoon. By the time I arrived, he had personally picked upthe tire at the distributor, they took my car straight into a service bay and I was on my way pretty quick ! EXCELLENT service, above and beyond ! Thank you so much for making my trip actually work

Dec 07, 2024

On 11/22/24 I took car for pulsating. Was told I needed both lower control arm ball joints. Cost of $720.15. I opted to think about it. Took car to where I bought it and they replaced this. They told me front rotors needed either replacing or resurfacing. I had front rotors and brakes replaced on 2/21/23. Warranted 24 months or 24,000 miles. I was never told at original time that I took car on 11/22/24 that rotors were a problem. I had to take back today and they resurfaced. So I assume they were going to wait until after I ok’d the first job (which I did not) and waited until warranty was up on 2/21/25! What kind of business is this? I am a good customer but I am not stupid. Marie Robson

Oct 07, 2024

Mgr. Jeremy's attention to detail, and the above & beyond excellent customer service is very impressive at the W. Ridge Goodyear store. After doing my own research, I got a fabulous price on my tires. He even filled out the rebate form so all I had to do was mail it in! I am happy to write this review and share about your stellar service...and price! Thank you, Jeremy.

Sep 07, 2024

This is the only shop I go to. Super honest, helpful and friendly service. Couldn't ask for better people or service!

Jul 07, 2024

They went way above what they needed to, which really helped me. Will definitely come back.

Feb 07, 2024

Awesome service from this store with Sky and the others. Thank you so much for an excellent job. Your customer service is top notch too! I will return to this center for all my auto care needs!

Feb 07, 2024

Been going to this place since I first got a car.

Feb 07, 2024

Good service and honest!!!!

Feb 07, 2024

Great service and price. Thank you!

Feb 07, 2024

I have been going here for almost 4 years now when I got an all new set of tires. I get all my oil changes and inspections here as well. Staff is super friendly. A little late for this review but two months ago I left my job and my tire was practically flat! I just barely made it to Goodyear when they were 5 minutes to closing and the tire exploded when it was filled with air. Thankfully they have an amazing employee named Dan who came to my rescue and stayed late to sell me a tire and change it for me! I would’ve been stuck there a long time before AAA or anyone could have come to help. So grateful for people like this out in the world. (Oh, and they never try to sell me things I don’t need when I come in for oil changes which is a breath of fresh air compared to some of these other places)

Feb 07, 2024

Max and Dan up front always take excellent care of me and my entire family.Even on short notice they get you in for service.That service is always excellent by the way.Dan Bartolotta is my go to expert but all of the guys offer excellent professional service. A++++++

Feb 07, 2024

My husband is across the street form this Goodyear. They always get him in when he is in a pinch. Everyone is always friendly.

Feb 07, 2024

Totally hooked me up when I got a flat tire. Thanks again you guys are the best

Feb 07, 2023

First time here. Older vehicle. Great service. Easy to schedule online. Welcoming on arrival. Explained clearly the issue with my car and the price. Fixed the same day. Ill be back again. Thanks!

Feb 07, 2023

Great service 👏 👍🏾 👌

Feb 07, 2023

I was sent to this facility by a customer of ours, and was very impressed by the organization, the speed of service, and the facility itself. Definitely recommend this place and more importantly the people that work at it

Feb 07, 2023

My tire was flat on the ground on my very new car. After getting bounced from to 3 agents they determined the tire had to be inspected because it was under warranty with the contract goodyear has with Toyota. SO they send me here and I was VERY skeptical, I hate chain mechanics pep boys, Monroe, etc because I've had nothing but terrible experiences there. However when I arrived the guys at this goodyear actually know what they're doing! They were quick with the patch job, had issues with my sensor and they had me come back to replace it at no cost to me. I was speechless, they are so very very knowledgeable, efficient and friendly and I actually would be willing to return which doesn't happen often at a chain. If I could throw a 6th star I would but absolutely amazing!

Feb 07, 2023

Pleasure to work with. Honest, cooperative great service. Treated me like they wanted me to come back and I will. Didn't "find something wrong" during inspection. Thanks Dan. Nice to find a good shop again after too many experiences with dishonest gouge shops.

Feb 07, 2022

Great job on my car..

Feb 07, 2022

Great service and friendly, helpful people!

Feb 07, 2022

Have always been satisfied with the service and especially with Mike the manager at this store. He is very trustworthy and I feel very confident in his professionalism, knowledge and honesty in what actually needs to be done to rectify the problem. Would highly recommend Mike and his team to anyone wanting an honest mechanic for their vehicle.

Feb 07, 2022

I came in for a new set of tires. I worked with Mike. The customer service I received from Mike was excellent!

Feb 07, 2022

Mike K was very helpful and provided outstanding service

Feb 07, 2022

The most outstanding and helpful service ever. The team at the Goodyear on West Ridge Road is the very best. Not only have they fixed all the problems on my car but they have saved me money over and over. The team at Goodyear has become part of my family I'm so honored to have great mechanics looking out for me they have my lifelong loyalty and they should have yours too. I couldn't do the job that I do without Goodyear forever grateful huge thanks for making my life and my family's life better and safer.👍

Feb 07, 2022

Exceptional service and professionalism

Feb 07, 2022

great honest people and mike is the best ...