Goodyear Auto Service

Nov 13, 2024

Don't go here if you just need a state inspection, unless you don't mind waiting for hours 🤣 I called to see if I needed to make an appointment so I wouldn't have to wait and they said just come on in! I wish I could have made an appointment! they are really nice though!

Oct 27, 2024

A good and honest establishment, always good service there

Oct 27, 2024

On my way to pick up my husband, the tire pressure light came on, around 4pm. To add more stress we are driving out of town tomorrow for our son’s band competition. Thankfully we stopped here and were helped right away. Thank you Domingo & staff for doing an awesome job and peace of mind for our trip tomorrow.

Oct 27, 2024

Back brakes needed to be replaced. Auto mechanic was very professional, took time to explain the issues.

Oct 27, 2024

Dishonorable management that only cares about upselling and taking money from people how despicable.

Sep 27, 2024

Great service, very honest. Andy and Erik provided great service!

Sep 27, 2024

I brought my car for a core-scheduled oil change. I arrived 20 mibutescearly. Rheceirk did not begin until 90 minutes after the scheduled appointment time. UNACCEPTABLE!!

Sep 27, 2024

I had an appointment for 8:00 am, waited until 8:20 am, no one showed up, had to leave.

Sep 27, 2024

They do ok with oil changes and inspections but won't patch older tires (forced to spend over $200 for a new one). While i was waiting saw them try to give another customer the same rap about where the nail was in the tire "should get a new one". I will never go here for tire work again.

Aug 27, 2024

Goodyear’s mobile auto service is amazing! The technician (Alexis M.) installed four new tires on my vehicle at my residence and was very professional. I found this service to be convenient - highly recommend.

Aug 27, 2024

I came to this Goodyear because the AC machine was down at the Bandera location. This location did not want to do the diagnostic of the work from a Goodyear branch completed on May 30, 2024. They wanted to charge me 420 for a 90 part and charge an insane amount for labour. They wanted to charge 280 for freon that is 20 at AutoZone. They didn't put all my spark plugs back and my car ended up fixing on the way back to TN. They were just trying to over charge an out of female towner. I do not recommend going there at all

Aug 27, 2024

I had a tire repair on one tire. Dropped off my car @ 920am. Called at 10am. Was told they were just getting started on my vehicle. I decided to go back and wait. Knowing it was ONE tire repair. I didn’t leave until 1150am!!! I did notice the tech was working in slow motion. After he was done with my car he drove it out to the parking lot & went back inside the shop, sat @ his box, put in earbuds & ate while he was fumbling w/my paperwork.

Aug 27, 2024

If you value your time don't stop here. I was the first one in, to have a screw removed from my tire. An hour and a half later, I finally ask about the status of my car. ONLY then am I told that they can't fix my tire due to the location of the puncture. But we can sell you some air filters. AN HOUR AND A HALF IT TOOK THEM TO TELL ME THAT. AND THAT'S BECAUSE I ASKED. AND NO, I DIDN'T ASK FOR YOU TO CHECK MY AIR FILTERS. I have been here before and they ALWAYS TAKE A VERY LONG TIME. But this was uncalled for. Maybe 15 - 20 minutes to look at the tire and let me know that they can't fix it.

Aug 27, 2024

Pour service no one calls you back. I had to call for my tire after a week of have a spare on my vehicle

Aug 27, 2024

Raul informed me consistently while they were troubleshooting my alignment issue. He displayed amazing customer service and care for his customers. Great job!👏 A++++++++++++++++++++++++++

Aug 27, 2024

While some of the employees thative dealt with are nice, they take FOREVER!!! i got there at 12:10 pm or so this afternoon. I just left there and its 7:20 pm. All they did.... ALL THEY DID was an oil change, they fixed a flat and rotated the tires. The only reason i went was because its a Lyft vehicle and the only place i can take it to is Goodyear. The one off topperwein is JUST as bad!! Next time i guess ill try the one off bandera. I specifically asked if it was going to take awhile and i was told no. My daughter had an appt that i missed. I had a scheduled ride with lyft that i missed. I expected to be there an hour, max 2 hours. Not 7! Thats RIDICULOUS!!!! A lady who was there had called on saturday (today is monday) and made an appt to bring her car in today at 9 am. They didnt even get her car on the bay until 4, they didnt finish her car until 6-630. Myself i had to actually ask for my keys because the guy never brought it in. Didn't tell them that he was done. I watched him park my car and i waited 5 min before i got up and said something. No way EVER should it have ever taken that long! Insane!!

Jul 27, 2024

Drop off my vehicle for schedule appointment and 5 hrs later just for a diagnostic check still no results

Jul 27, 2024

I had an absolutely terrible experience with Aaron at Goodyear auto service. He was incredibly disrespectful, insulting, and should never work with people. On top of that, the shop's negligence resulted in my friend's car being totaled while driving down the road. The lack of responsibility and care for customers is shocking. I strongly advise against ever going to this shop. Stay away at all costs. If I could give 0 stars I would.

Jul 27, 2024

I have been waiting 2 hours for an inspection. No check check up no letting me know how much longer I have to wait. This is ridiculous.

Jul 27, 2024

I scheduled an appointment at the Goodyear tire shop for 11am on June 24th to make a warranty claim on a new tire. Despite arriving on time, I had to wait over three hours before they even inspected my tire. After finally examining it, they denied my warranty claim, stating they couldn't find any defect. This was incredibly frustrating as the tire was relatively new and had suddenly popped without hitting anything on the road, clearly indicating a manufacturing defect. Even though I contested their decision, they were unyielding. They offered a small discount, but I still ended up paying more for the replacement tire than I would have at Discount Tire. The long wait times, overpriced products, and unwillingness to honor their warranty have left me extremely dissatisfied. I do not recommend coming here.

Jul 27, 2024

Quality auto shop but limited stock on hand - went online and made my appointment and preselected my tires, but when I arrived, they were not actually in stock, so I had to go with more expensive tires. It's not ideal, but the service was still good and probably less of a wait than some of the bigger shops like Discount Tire, Walmart, etc. Just wish the website was more accurate about stock in hand.

Jul 27, 2024

Waited almost 2 hours for a state inspection, I’ve never been anywhere else where I’ve waited more than 15 mins from entering to leaving for an inspection. If I could give 0 stars, I would have.

Jun 27, 2024

Alexis M and Carlos R showed up on time and had all four of tires changed and balanced in fantastic time

Jun 27, 2024

Alexis was great. He showed up on time, was very professional, and got the job done quickly. Highly recommend!

Jun 27, 2024

Got us in last minute when we had a flat tire. Took care of us even though they were coming close to closing time. Professional and friendly.

Jun 27, 2024

I should have looked at the reviews on how bad they are with appts. I would never have brought it here. After 1.5 hours after my a scheduled appt. I went to ask and was told they were barely going to look at it. It not like it’s free. Diagnostic testing is $150. I should have gone somewhere else. Very unprofessional. They don’t even check to see if we are doing ok. They really should not even make appts. So disappointed. I would give zero stars if possible

Jun 27, 2024

I've been living between NM and AZ for many years and came back to TX. I got used to being able to have dark tint without any issues and honesty didn't consider that when coming for an inspection. I get it, rules are rules... but this place wasted my time. I need to get my car registered and TX DL here right away for the sake of my JOB and an career move that I'm very passionate about. I waited over an hour for an inspection, the guy who did the inspection saw my car when I got there and even told me where to park. What I'm frustrated with is that it would have taken five seconds of kindness to tell me I wouldn't pass and why so I could do whats needed and be able to move forward. I honestly was totally naive to it. But this guy let me wait for over an hour, drove my car around the block just to fail me. I don't know what kind of power trip this guy was on, but it would have cost nothing in his life to just not waste his time or my time. I'm NOT removing my tint for sure now and I'm never coming back to this place. Inspections are going away in six months so this felt like some angry dude that should just run an HOA. For the management there, it's not about breaking rules for me. It's about having the decency to not waste people's time when you know what the result will be. In the end... I'm sure Mr. HOA felt so proud to put me in the system, but I already found a way around it. The tint stays.

Jun 27, 2024

This store and team is awesome! The staff at the counter was courteous and knowledgeable, and the techs in the shop were all smiling, which was nice to see, for a change! Will definitely return for service!

Jun 27, 2024

Today, I was at this location, and I would like to recommend it. Raul was very helpful he serviced my suburban. also, the waiting room is pretty big and cold, perfect temperature for this summer. They have enough parking as well. 5 stars. Very recommended

Jun 27, 2024

Took 4 hours to change 1 tire….. what is going on in there. After 2 hours to just diagnose the condition of the tire, we were quoted 15-20 minutes to change the tire and then proceeded to take 2 hours. An absolute waste of time and will never take my vehicle to a Goodyear again.

May 27, 2024

Alexis went above & beyond helping me replace 4 tires! 10/10 would definitely recommend

May 27, 2024

Great Service!!!!

May 27, 2024

Had an appointment at 4:30pm today. I asked how long they'd take for the tire rotation. They said they didn't know. I told them I'd be around the area instead of waiting in the lobby. I went back at 7, scared that they were going to close the doors at their posted closing time, 7pm and leave me stranded as I read in another review. They said my car is next at 7pm. It is now 7:30pm and still waiting in the lobby. Very unprofessional. They said it's not their fault they're short staffed and overworked. I need my car for a wedding and it desperately needs the service. I don't care if Goodyear tells me to call them after this review saying we can fix it because they can't fix 4 hours of my time when a simple tire rotation only takes less than 30 minutes. After they fixed my car at 7:45pm, they have me my keys and said, "we literally close at 8pm" even though it says on their website and Google that they close at 7pm. See ya Goodyear 👋🏼👋🏼

May 27, 2024

They are great about finding and diagnosing issues with your vehicles. Awesome service every time I have gone!! Highly recommend this shop!!

Apr 27, 2024

Goodyear got it done! Came in for A/C issues on my ‘17 Sierra and had same day turnaround time backed by 2 years and 24,000 mile nation wide warranty. Can’t beat that these days with backed up dealerships and limited warranties. Take it to the guys and gals who know, and know how to treat people. Thanks to Raul and his team, I can rest assure my trucks A/C will serve me well this summer coming up.