Gravois Auto Repair

Nov 28, 2024

I was in and out on a Friday night during rush hour. The place was hopping with cheerful staff. They thoroughly accommodated my hearing impairment without any mention. Highly recommend! Terrific staff and service. ✌🏻

Nov 21, 2024

THEY ALWAYS DO A FREAT JOB

Nov 05, 2024

Gravois Auto Repair is an outstanding and knowledgeable shop! I highly recommend them for any automotive repairs that you might have!

Oct 05, 2024

Great services!! Fastest Oil change beats everyone in market !!! 👌

Oct 05, 2024

We spent almost $12,000 dollars here over the past couple years, including the installation of a remanufactured engine in one of our vehicles. I regret the money and time I have given to this establishment. It has been my experience that Gravois Auto Repair does not value me as a customer and does not seem interested in retaining my business. Trying to communicate with the staff has been an awful experience. Those who answer the phones tend to seem disinterested in customer service and disconnected from what is happening with our vehicles. It is difficult to maintain communication for ongoing projects, such as the engine replacement. Several times during that process, the date for the arrival of the engine was pushed back from the scheduled date, and nobody from the shop called to let us know. When I called to get an update, it was like pulling teeth trying to get someone on the phone who knew what was going on. After only about 6,000 miles, the engine we had installed started leaking oil. I asked the manager if this would be covered by the warranty, she said she wasn't sure and I would have to bring it in. This was not convenient at all since we had moved and were no longer as close to Gravois Auto Repair as before. I took the vehicle to a closer shop to have a look. They found the Crankshaft Oil Seal was the source of the leak. This was an affordable fix, so I had them replace it. While working on that, they discovered the Crankshaft Pulley had issues and a part was cracked. I was told "whoever built this engine was VERY rough with it." This mechanic also took a video of the issue, showing the part and how it was damaged. As it was a safety issue, they went ahead and replaced the part. They gave me the original part, and I can verify that it is cracked. I called Gravois Auto to explain. The engine had been installed the year prior and only had about 6,000 miles on it. I took the manager's email address so I could send the video and documentation of the repair. Several days went by and there was no indication that my email had been received. I called, and the manager told me that since I did not go to them for the repair, it would not be covered. Now I am stuck with an engine of questionable quality, installed by a shop that I do not trust and have continued difficulty communicating with and receiving service from, and find myself in a situation where I have to cover repairs myself even within the warranty window. I will give another example of an experience I had here. One morning, our other vehicle had trouble starting, so we brought it in. I was told that it was the battery, so they replaced it. While the vehicle was in I was told it needed new tires. The mechanic told me that it would take a while to get them, so it wouldn't be ready until later that afternoon. Not long later, I got a call saying my vehicle was ready. I was surprised, because it was still early, so I asked, "The new tires are already on?" The lady on the phone said "yes." I picked up the vehicle, after which they called again and said that they actually had NOT replaced the tires yet, so I had to bring it back. I brought it back in, they replaced the tires, and so I went to pick it up once more. A bit later, once again THE VEHICLE WOULD NOT START! This was the original reason we brought it in that morning! I had to arrange a tow on my own. I was told they would get to it "first thing in the morning." The next morning, nobody from the shop had contacted me. I called to check in, and nobody I talked to was even aware of the situation. I got a hold of the manager and explained, and finally was able to speak to another mechanic who told me the starter needed to be replaced. To her credit in this particular situation, the manager did apologize and comped the labor for the starter replacement. However, I still lost two days to this extremely - and unnecessarily - frustrating process. I will not be spending any more money or time with this establishment. The frustration and inadequacy of communication and service are unacceptable.

Sep 05, 2024

Fast and friendly service on a Wednesday morning. Under 30 min!

Aug 05, 2024

Closed early at 6pm and had to go to valvoline to get an oil change. :/

Aug 05, 2024

Explain what was done and why

Aug 05, 2024

Great people all around from the front desk to the back

Jul 05, 2024

I have been going there for 27 years. Great service and awesome employees. I always try to bring the doughnuts.

Jul 05, 2024

They wouldn’t do an oil change on my Audi. No reason given.

Jul 05, 2024

Tried to charge me $80 for a diagnosis on a sensor. Then wanted another $200 bc their tech was too stupid to locate the problem. Then wanted $500 to fix the sensor. Just a bunch of scammers really. Got it diagnosis and repaired for $150. Bunch of highway robbers.

Jun 05, 2024

50+ year old mechanic with a mohawk extremely rude. After two years of going to this place, taking my business elsewhere.✌️

May 05, 2024

46 dollar fast accurate oil change no added b.s. unlike up in north st louis they charge upwards of 100 plus for an oil change. That reminds me even down here in Arnold they charge 86 dollars to change oil. Gravois auto....Best place in the city.

May 05, 2024

Bad service Rude manager

May 05, 2024

Best mechanic I have ever used.

May 05, 2024

Good repair shop

May 05, 2024

I use gravois auto for my oil changes for 10+ years. Never have an issue. This time I had oil on my door handle(exterior and interior), steering wheel and shifter. FYI

May 05, 2024

I was charged $600 for couple hours of A/C repair just for Labor cost plus parts. When I needed explanation from mechanic they didn’t had answer and the manager is rude didn’t solve the issue 0 service

May 05, 2024

Just needed an emissions test, went in on a Saturday morning, was done and out inside of 30 minutes

May 05, 2024

Poor service Rude manager High prices

May 05, 2024

Great repair shop and a great place to get your oil changed. Fast and a very reasonable price.

May 05, 2024

Short wait time and quality work/service

May 05, 2024

This place is great. No appointment necessary. You just park, go in, and tell them what you need. I always wait there because it never takes longer than an hour. My vehicle takes semi synthetic oil in my oil change was under $40. That is half the price of the drive-thru oil change places. The waiting room has a TV and snack machine so that gives you something to do while you're waiting. Definitely recommend for anyone who needs an oil change

Apr 05, 2024

Friendly and professional. Great service.

Apr 05, 2024

I used to get great service at Gravois auto. I didn't mind paying the higher fees because they were fast and got the job done. Now something has changed. I had my car in several times over the past 3 months for the same problem. I kept paying them money and they kept coming up with different excuses and the problem still wasn't fixed. I finally had to take my car to a different mechanic and now it is fixed. I feel like I paid alot of money for nothing. Also left several messages for the owner Dan to call and never heard from him. My suggestion-take your car somewhere else for repairs. It doesn't seem like the mechanics that work there now know what they are doing. Very disappointing.

Apr 05, 2024

Went to get a oil change. After it was done, it was almost 40. Asked why it was that high. Was given a lame excuse that it was first time service for the vehicle. If that was true, it could have been a simple question to ask beforehand to use conventional or synthetic oil. I have gotten oil change from them over 10 years and 4 vehicles and this has never happened. Greed and shameless comes to mind. Is this the trend? U be the judge.

Mar 05, 2024

Good service

Mar 05, 2024

Great service, took very good care of me at a reasonable price.

Feb 05, 2024

Oil change service was adequate. Had to wait 45 minutes in a small waiting room with a couple sick people. And my washer fluid went dry the next day. I guess checking other fluids, like Valvoline does, isn't part of the service.