Green Drop Garage

Nov 07, 2024

Great experience! I had new brakes and brake line flush completed on my son's car and wheel bearing replacement on my car. Communication was clear, quick and concise. Pricing was reasonable and service was excellent. Thank you Jack!

Oct 07, 2024

Director of sales was in the branch and in front of other customers said “sales over sins” to the manager referring to cancelling appointments for drop ins.

Sep 07, 2024

After taking two vehicles to them for a total of five visits, I never will go to them again. First, they consistently over-promise and under-deliver. The timeline for completion of work is always much longer than they say it will be, and the cost is higher. This creates chaos with my business, as we rely on the vehicles to work, and we trust their timeline and build our work around it, only to have it extended again and again. Second, I don't know if I trust them. They did work on our vehicle (over $2000) and a year later, we needed the same work done again. They didn't make us pay labor, but the parts "were no longer under warranty" so we paid for a new air conditioning compressor, just 13 months after they installed the first one. And their claim as to why it stopped working was dubious. They always seem to find more things wrong than I took the vehicle in for. And they received a check from my insurance company, but the check was supposed to go to me instead, since I paid full price for the work. After I told them this, they promptly stopped answering and returning my calls. The insurance company finally canceled the check and sent a new one to me. I just find it odd that Green Drop didn't try to resolve this error with me.

Aug 07, 2024

Good work, nice people, and honest pricing.

Aug 07, 2024

Very helpful. We got a flat tire on a Sunday morning and they took in our car and repaired the tire free of charge. Very friendly interactions and wouldn’t even accept a tip for helping us out. We drove back to Seattle on the tire without any issues. Thank you!

Jul 07, 2024

Good!! My friend suggested me and I were there good and fast service

Jul 07, 2024

It used to be better but they do still get the job done. The last few years, they will forget to do something basic that is in the car care membership, like replace the wipers, change wiper fluid, look at a basic issue I am concerned about. More recently they replaced my brakes that were the least worn down at 4.0mm instead of the ones at 3.5mm when I asked them to replace the old brake pads. A minor thing, especially since the front brakes were the ones replaced and are arguably more important, but it was still bothersome as I'd have preferred to get full usage out of the existing 4.0 mm ones. They would typically take pictures of issues or measurements as well, but have since stopped doing so. These aren't huge issues, but there is always something missed and that simply isn't worth $21 a month and the issues are certainly noticeable compared to 3-5 years ago. I have since ended my membership.

May 07, 2024

The folks at the Moreland shop are awesome, from the gent in the office to the guys and gals in the shop. Friendly, courteous, and professional. I've had several services done here and have always left happy, never had a bad experience. No one likes dealing with car stuff, but they make it less stressful and icky. Thanks Green Drop!

Apr 07, 2024

I have had three car issues in the last year. I was nervous every time, and I do not know much about cars. Very honest folks there. That is key... Excellent mechanics, reps, everything. I am not just saying this. Please always consider all of the Green Drop garages!!!

Mar 07, 2024

Green Drop came to my rescue when my car wouldn’t start near their shop. The fix wasn’t major and they took care of me immediately. Thank you so much!

Mar 07, 2024

I hate having to do any kind of maintenance on my car. Green Drop makes this deeply unpleasant task as pleasant as possible. Very friendly and professional and prompt. I easily booked my appointment online and they sent me a detailed but easily understood breakdown of all the issues with my car for me to approve or decline. They had my car ready for pickup a day later and had vacuumed the interior. Great job 👍

Feb 07, 2024

Two years ago go, asked Greendrop for a tune up on my toyota 4 runner, after getting it back from them, the motor seized up and was a total loss. I can't conclusively say it was due to Green Drop's work, but they were the last people to have worked on it.

Jan 07, 2024

Green Drop literally saved my Christmas! I got a flat tire and needed it resolved before I could continue my roadtrip to a family Christmas. Jack was able to take is in just after business hours. After further inspection, we really needed all 4 tires replaced for safety reasons, and Jack proactively contacted me and made this happen. Even after I had a missing wheel-nut key, Jack went to pick one up from the manufacturer-dealer to finish our service within 2 days(mostly due to parts needing to be shipped, since parts on my car are less-common). The fact that they were able to get us on the road within those 2 days saved our family Christmas, since our car was "Santa's Sleigh" this year. Throughout, Jack was both a proactive communicator and problem-solver. I really wish I wasn't from another market, otherwise I'd have Green Drop take car of all of my car needs.

Dec 07, 2023

After getting my oil changed, I noticed a lot of oil in my driveway. I took it into Green Drop Moreland to check for a leak and they said other than the ‘expected buildup’, they didn’t see anything. Next day, my oil and engine light go on. I call to ask what type of oil they used and explained my situation. All the front desk guy had to say was a dismissive comment to make sure we use this expensive type of oil they used when refilling my engine. Not the time to brag about your oil when you might have ruined my engine, buddy. Later that day, I check under the truck myself. Once I took the plates off, I noticed oil had sprayed everywhere and my oil filter came right off after rotating it an inch to the left. I call the front desk guy again…saying as a manager, I would want to know in case there’s a pattern of this happening. (Replacing engines isn’t cheap!) Again, no apology or ‘thank you for bringing this to our attention’. Thankfully I was proactive and caught the problem myself but they would have totaled my engine and refused to own up to it based on the poor customer service I received.

Dec 07, 2023

Always the best service 🙌

Dec 07, 2023

Belle and the other mechanics take good care of me. Excellent customer service

Dec 07, 2023

Charged me $743 to replace a couple of tie rods

Dec 07, 2023

Dropped my car off after hours on Saturday, but it was still ready by Tuesday. They were communicative through the process.

Dec 07, 2023

I had read good things online so I was excited to try Green Drop garage. Sure, $80 is a little spendy for an oil change but the website makes Green Drop sound amazing. They check and replace everything in the car, etc. The Unlimited Services membership price is $249 for the first year and I decide it’s worth it. It took a couple weeks to get an appointment. “They’re busy, so they must be good.” I thought. Dropped my car off at my appointment time. I mentioned I was interested in getting the Membership and he merely replied, “Yeah.” I said, “I see that headlights are included, that’s great because mine are very dim.” One bulb was dim and the other was glowing but not shining light. He asked when I needed my car back and I replied “No rush, but in a reasonable amount of time.” Green Drop Guy responded “Takes an hour, maybe an hour and a half.” So THREE HOURS LATER I still hadn’t heard anything. I called Green Drop and asked if there were difficulties since I had not heard from them. Green Drop Guy says “Oh, no difficulties, it’s ready. We sent you a text update. Maybe it didn’t go through. We’ve been having internet issues.” Okay…Had it been ready for two hours? Green Drop Guy (who never told me his name) on the phone continues, “Your battery is leaking some acid and it needs replacing. And the battery terminals need cleaning. There’s also a minor oil leak somewhere. We have a special dye we use to find the leak.” That’s all he says about it. No mention of prices for these issues, doesn’t ask if I want them fixed. “Yeah, so your car is ready any time.” I started the 20 minute walk back to Green Drop. Ten minutes after the phone call I received a text message update on my car, three hours and 15 minutes after I dropped the car off. Interesting that the text went through after I called to ask what was up. The text has a link to follow but now I’m halfway to the garage so I’ll just hear it from Green Drop personnel. When I arrived, the Green Drop Guy asked if I still wanted to get the Membership. I said “No, I wasn’t expecting this to take three hours.” “Yeah, it usually doesn’t. But we’ve been having internet issues all day.” “Why didn’t you call me on the telephone to tell me my car was ready?” Green Drop Guy #2 pointed at their cordless phones in their bases and chimed in “Our phones are internet! We’ve been having to use our cell phones!’ Both guys hold up their cell phones. Green Drop’s main business phone is internet only? That seems odd. So no customers have been able to call your business all day? And Green Drop can’t contact their customers all day? It’s after 2:30pm and that seems bad for business. It’s also interesting because when I called on my telephone the Green Drop Guy answered right away. And why not call me using the cell phones instead of parading them in front of me as “proof” their store phone is down? This seems like basic critical thinking. So Green Drop Guy turns his laptop around to show me what needs service. Battery, terminals, cables, oil leak dye. Total would be an additional $333.00 total if I wanted those services. On the plus side, there was zero pressure to upsell me on these services because the Green Drop Guy never mentioned the prices to me on the phone. If I had been told these issues and prices hours earlier when my car was done I would have told them to go ahead and do the repairs, but they didn’t tell me. Green Drop Guy gets me my keys and I ask “Oh, were you able to get the headlights replaced? The website indicates those are included.” “Oh, no, we only replace those if they’re completely burned out.” He might have mentioned that when I asked them to replace the headlights three-plus hours ago. Within 48 hours the glowing bulb popped and burned out. Oil change cost: $80 Services Green Drop lost out on $582 ($333 in repairs and $249 for membership) and any recommendations from me.

Dec 07, 2023

I like these guys services, they take pictures of everything they see and get you quotes via text or email. I love being able to see what needs to get done and what to expect. I also want to share an experience I had: I had taken one of my vehicles into Green Drop that has been nothing but a disaster from the start since we got it and it had an oil leak that needed to get fixed. Green Drop took pictures of the leak and got me a quote to fix it which I approved. After I had taken the car home the next day I started the car and the oil pressure light came on, I also noticed that there was oil in the road. I called Green Drop and they took the car back immediately and were able to assist me to properly correct the situation. I have started taking all of my vehicles there because I trust in there work and once again like seeing what needs to get done, not just believing in someones word. They also offer great maintenance services and even have a subscription that is very reasonable. All of this makes me want to take my cars here from now on. Bye bye Jiffy Lube.

Dec 07, 2023

I used to deliver parts to Green Drop so once I bought a car, I made a point to only bring my car to them for service because every single interaction was great. Honest, friendly, transparent service! Green Drop has 100% earned my business.

Dec 07, 2023

I would highly recommend not going here. I dropped my car off for an oil change brakes and tires. After their initial inspection, they called me and said my brakes are fine but new brake drums are needed, an alignment, and tires. I was suspicious about their assessment of my brakes, since I knew they were bad, but gave them the benefit of the doubt since I’m not a car guy. They said they had the tires are in the shop, and it could get done that day. Quoted $920 for everything with the membership. $21 a month. I said sure, sign me up after they explained the details and savings. But they didn't include the activation cost of the membership in their spiel which was annoying since they proceed to charge me more than they said. After giving them my information for the membership, they called back ten minutes later and asked if I just signed up for another membership again under another name. I said no, they said weird someone named Dwayne signed up with your vin and license plate. I asked for them to look into it and they said they would then never called me back. That same day I got notified by my bank that fraudulent charges are being made. I had to cancel my card. I tried calling back, no answer. The next day, they called me and said after further inspection, I do indeed need new brakes, I also have bad struts and my water hose needs to be replaced and quoted me an additional $1,400. They proceed to tell me my spark plugs and exhaust need to be handled too. But unfortunately they don't have the tires and will need to keep my car another day. I pulled out cash, showed up unannounced demanded my car back and just paid for the oil change as it was the only thing they did. I took my car to two different mechanics and both said water hose, alignment, brake drums, struts, exhaust and spark plugs were all fine. I printed out Green Drops quote and the pictures they took and one mechanic said the struts they had in the quote weren't even the same struts on my car! 1,000% do not go here! You will pay for it if you do. I went to Leschawb and got Tires, Brakes Rotors for $800. ABA Auto in Hillsboro, deep, but highly recommended was the other shop that looked at my car.

Dec 07, 2023

I've been a member for a few years now. I love the membership and the communication. It's just very easy to tell what they've done what they recommend to be done next.

Dec 07, 2023

JUST DONT. This is the worst shop. They have awful customer service, are incredibly hard to get a hold of, didn’t test drive my car after “fixing” my power steering. Took it to a dealership, turns out greendrop installed a broken part. Told them they put in a bad part and Greendrop kept our car for another 5 days and were “never able to replicate the issues” and didn’t do any work. ummmmm excuse me, my car has not had power steering in almost a year and they know it and have been giving me a run around this whole time. Anyway, I pick up my car and it magically has power steering. I’m happy I can turn the wheel, but they took no responsibility and gaslight me about my car.

Dec 07, 2023

Noe and the techs are great; always a good experience and very helpful. I appreciate the care they give to my vehicle!

Dec 07, 2023

Quoted me $150 to remove four tires… just to remove them, nothing else. Actually laughable. Don’t go somewhere that charges $150 for a 10 minute job Edit: in response to the snarky unprofessional reply from the businesses google account manager; I have had work done here, and I am also aware of the management’s grime first hand. It is my takeaway from plenty of first hand experience with this company that their target audience is people who don’t know any better mechanically so they can charge exuberantly for a subpar service.

Dec 07, 2023

Recently the quality of service has really dropped. After a routine oil change, all inner trim pieces were loose and screws lost. Do not sign up for there monthly maintenance offer. There is no value in it. Disappointing. .... Update: no response after writing to the email address in the response below. Have cancelled my membership.

Dec 07, 2023

They treat you and your vehicle like they want to be treated when taking their vehicle to a mechanic.

Dec 07, 2023

This garage walks it’s talk! They offer services at fair and clearly discussed prices. No surprises. The front office staff is present and helpful. The mechanics know what they’re doing. And the ethos for a more sustainable world is starting right inside the Green Drop Garages.

Dec 07, 2023

Thorough pre-purchase inspection of a used car. Unfortunately they could not tell me where the coolant leak was, I understand they cannot do everything but I told them ahead of time that was of primary concern. Other than that the staff were friendly and helpful and the inspection was highly detailed. I did not buy the car because of a rear main seal leak, always get used cars inspected before buying.

Dec 07, 2022

I wish I could give 0 stars. Brought my new to me 2008 Subaru in for a spark plug change. They did change the plugs, but when I brought it into the certified Subaru mechanic for a Comprehensive Inspection, they found that the plugs were not tightened down. Looks like no permanent damage occured, but it could have been catastrophic. I would not recommend this garage to my worst enemy.

Dec 07, 2022

These are my guys. 😊 I have always felt welcomed and never talked down to about car matters, I feel comfortable asking questions and I know they care about the work and the community. The membership option has been a lifesaver for my ADHD brain, keeping me on track for routine maintenance and knowing I have people to call on in emergencies 😊